It was cold, the winter of 2011. We needed a new car. My wife was pregnant with our first child. We were early in the pregnancy and at very high risk, after years of trying. I am writing this now, because here it is...7 years later...and this experience still has not left my mind. It was so horrific, that I don't know that I could ever buy/lease another Ford, which is a shame, because the car itself was wonderful. It wasn't the car. It was the staff that was a nightmare. The memory just popped into my head, and I checked to see that the same GM is still in charge. He, specifically, can rot in hell for the experience he put us through. Why, you ask? We leased a new Ford Fiesta. Jerk #1: THE SEXIST SALESMAN During the process, my father in law, who had leased cars from Best Ford for years (not since), was excited and trying to be helpful by getting all the info on the car and all the options. The salesman tried to upsell us on something...we said no...and he said, 'What, why don't you get your daddy to buy it for you?' Literally, he said that. We are paying cash up front for a 3 year lease. Our 'daddy' isn't paying for any of it. It's 2018. What the hell planet are you on, man? Imagine if he'd have realized he was leasing to a gay couple. I'm sure he'd have worked in a fun phrase or two. So it gets worse. We left the dealership, cash paid up front for the 3 year lease...paperwork in hand. We had 10 days to register. So we travelled back to NY where we live and registered the car on the 10th day. At the DMV, we paid the sales tax (approx $1,000) and left with our plates. All good. THE JERKY SALES MANAGER It took them almost 2 weeks to realize their error. A few days after we registered it, we start getting calls from the dealership. They messed up. They were supposed to charge the sales tax there and remit the tax to the state of NY. It was a $1,000 error, but the tax had been paid, so we had paid our due. We did not want to pay it again because of their error, and then have to hope and pray that the DMV was quick or accurate with the full refund. We had a baby on the way, and we couldn't afford to pay twice for their mistake. THE KINGPIN DICK, THE GM The GM Michael Frassica called my wife...my high risk, 4 years of pregnancy attempts & finally pregnant wife who had been told to avoid stress by our doctor for her safety and the baby. She told him at the start of ten conversation to calm down. That she couldn't get stressed out, that an increase in flood pressure could be dangerous because she was pregnant and at risk. He did not care. He screamed at the top of his lungs obsenities no one should say in a business exchange or personal, lest they like being filmed and made into YouTube stars. The GM Mike Frassica, from Best Ford, screamed ''Why do I have to take it up the a#%??! '' to my pregnant wife. He screamed at her because he was on vacation and having to deal with this. Because we wouldn't just front him the $1,000 to cover his staff's error. She asked him to calm down multiple times. He did not. He screamed multiple F Bombs and a good ol bitch for good measure. A few threats to come and take OUR car, rightfully ours and paid for upfront for 3 years, for which we'd already registered and paid the taxes. He threatened my pregnant wife that he was going to send a tow truck in the middle of the night...and that we'd better hope for 'good luck' getting a refund of our $11,000 cash that we'd already outlaid. Because he and his staff screwed up. EGREGIOUS ERROR UPON ERROR They made other mistakes too, such as filing the title only in our name and not the leading company. We could have walked away with the car because the title said it was ours. We didn't, because that's not the right thing to do...but it's another example of their ridiculous and gigantic errors. That guy...Mike Frassica...Can rot in hell. PREEMIE BABY, HEALTHY BOY My wife was hospitalized for the last months of pregnancy, and our son was born 6 1/2 weeks early. It's years later, and he is a healthy little kid now. So I can breathe and know they're safe. But back then, when all this transpired...he's lucky we lived 2 states away. Mike does not deserve to have that job. The way he behaved was appalling, and bordering on verbal assault. Had we been in person and had he been videotaped, his monstrous nature would be known. And he would undoubtedly lose his job. It's #MeToo time, jerk-offs. Time for the public to know who you really are. At least some people may realize that buying a car at your 'establishment' is not the right choice for them. read more

I read reviews but don't write them but these guys should just take down the ford name and put up rip-off side of the road car dealer! I haven't purchased a ford from these guys because back in 2003 looking for a new truck the salesman were cleaning snow off the cars (2inchs) Sunday at 1 pm and was told the lot is closed! Since then I use car gurus and purchased 3 fords for myself and helped kids and wife with 4 other fords in mass and nh and conn. But living in Nashua I need warentee work. Dont go here if you don't have patience for total moronic idiots ! The last episode was replacing the aerial circuit board under the roof antenna which requires opening the headliner. I told the wright-up guy I care more about the interior then the outside. I don't want the dash or headline falling down/ coming apart a year later ! So naturally you research all the internet to isolate the problem because past experiences ,they just love to fix anything but the problem. Like I said I don't write reviews but their last service call ... well let's say the reviews are dead on. Of course I had to leave the car again to put the headliner back up( left it drooping because they tried to make the bent broken push in anchors work instead of odering new at like 50 cents.. BUT on the final pick up the guy stepped all over the tan leather seats! Are you guys really that kind of mean jerks??!! I am taking like the dirty black floor of the garage footprints. I bought the write up guy out and asked do customers really put up with this crap ??" " Oh wow .. bring it around back and I'll have the guys clean it.. I said no and left. Brought it to a acquaintance and had him clean the leather front seat and rear seat, put the headliner back with new clips and reassembled the front center consol panels! Now I had other work done over the years and its the usual crap...but the real rub is a week later the lady calls me from best ford and ask how we did? Why bother to call ?nI told her and all she would say is oh let my team clean the car. I said no and does customers who purchase a Lincoln get this kind of treatment? No response except let me give you a free oil change. Lady you don't get it!! I told Ford motor co. that with these guys, I don't really want an extended warentee. They really don't seam to be able to help. Anyhow this week the wife's car needs warentee work and it's a bit of logistics but going to Londonderry ford. I hinted about the Nashua ford problems and they remain professional but seem to know the stories. Don't go to best ford as I believe they have stock in high blood pressure pills! read more

I have ONE word for this "place of business" ... DISGUSTING! You not only employ shady sales partners, but your GSM is just as much of a snake. My boyfriend and I came there to see someone specific and we were very up front with who we were there to see and we did not want to deal with anyone else.. however, you apparently hire people who dont listen and Not only did another sales partner attempt to STEAL us from who WE were there to see, but he was a liar, a shady jerk, and lied to the GSM so that who we were there to see didn't have ANY say in the deal, wasn't allowed to be apart of it, and trying to take over WHOSE customer we are. If I remember correctly, it is the CUSTOMER who Decides who they want to deal with!!!!! It is not the sales team nor the GSM .. you not only lost a loyal customer .. but we have lived in nashua for many many years and trust me when I tell you word of mouth means EVERYTHING. And I will make sure to pass along the message that your business is shady, filled with liars and snakes, & are obviously not customer driven. Regardless of what went down behind the scenes, you ALL OWED 2 very pissed off customers to walk out of your establishment with no cares in the world. I am disgusted with the way you attempted to do business with us.! I cannot emphasize enough how disgusted we are with this establishment and will NEVER step foot on this property again. Please say thank you to the ones who made losing business for your company so easy! Losing one loyal customer at a time. Way to go Best Ford! You deserve 0 stars, but yelp won't allow me to do that so let me state for the record, you are terrible & don't deserve any stars. read more

Buying my new 2016 Ford Escape S from Best Ford was a very pleasant experience! I was very impressed that Michael Frassica, the General Manager, took the time to come out and personally welcome me to Best Ford when I picked up my new car. Duncan McCallum and Crystal Gosselin were both extremely helpful, knowledgeable, responsive and friendly. They listened to and respected what I was looking for in my new car and did not try to push me into getting features I was not interested in buying. They arranged to have a sunroof put in for me since we could not find an Escape S model in the gorgeous Sunset color that had a factory installed sunroof. I had a sunroof on my old car and the placement of that sunroof was more over the driver's seat as opposed to the Panoramic Vista Roof in the Escape which is set further back. Duncan took extra care to see that it was installed where I wanted it and Crystal sent me pictures of my new car after the sunroof was installed. In fact, Crystal even programmed my phone to the car's Sync function for me! Over the course of my buying experience, I think someone from every department made the point to came out to meet me: Tom Sullivan, Chris Cavaleri, Chris Caruso, Jack Higginbotham from financing and Daryl from service. I was so pleased with the overall treatment I received at Best Ford that I purchased an extended warranty so I have all my vehicle services pre-paid for. I will be returning to Best Ford for all my services!! As a rule, I do not buy extended warranty policies but I made an exception because of the people at Best Ford! read more

To everyone at Best Ford / Lincoln. I want to take this opportunity to thank all the folks at Best Ford / Lincoln for making the purchase of my 2009 Lincoln MKS, one of the best car buying experiences that I have ever had. Everyone from our salesman, Bill LeBlanc, to all of the sales managers, the service department and the financial department went out their way to make this transaction as smooth as possible. My wife and I were treated with respect and courtesy through whole process. When I asked for the car to be put on the lift in the service department there was no hesitation in making it happen. The service manger and service technician were professional and answered my questions in a straight forward manor. I had done my home work on both the the Lincoln MKS pricing and my trade in value. When we started to look at numbers, the trade value for my car was right where I expected to be. Also, the Lincoln was priced very competitively. As a result it was easy to get the the deal done. The financing department gave me a better interest rate than my credit union without any issues. The process went smooth and quick. My wife will looking for a new a new car in the not to distant future. We will making the trip from from S.E. Massachusetts to Nashua and Best Ford / Lincoln for her next car. A very satisfied customer. Stephen Bachman read more

Title: Disappointing Experience with Best Ford's Service Department I recently purchased a certified pre-owned 2020 Lincoln Navigator from Best Ford in Nashua, and unfortunately, my experience has been disappointing. I've driven the vehicle for about 2,500 miles since the purchase, and now both the serpentine and AC belts are squealing. What's even more frustrating is that I was sold a $5,000 extended warranty, only to find out that the warranty company will not cover the belts. When I approached Best Ford for assistance, they chose not to stand by the certified pre-owned vehicle they sold me. This lack of support has left me feeling undervalued as a customer. Given that I've owned the vehicle for just 2-3 months, I believe these issues should be covered by the dealership, especially with certified pre-owned vehicles. As a result, I've lost trust in Best Ford's commitment to their customers and their certified pre-owned program. Moving forward, I will be taking my business to McFarland Ford for all my service needs. This experience has taught me the importance of reliable customer support, and I hope others can learn from my situation. read more

I cannot say enough good things about this dealership! First impressions are great... the service advisor that waited on me was neat and clean and greeted me promptly. There was a question about whether the work needed for my car would be covered under warranty and I spoke with the Service Manager, Chris. He was very professional and courteous and explained the warranty process with me. The work was done on my car as they promised and I picked it up the next day. I have used other dealerships in the past, Best Ford Lincoln definitely stands out in excellent service. I will continue to service my car here, and when it comes time to buy another car.... I will stay with Best Ford Lincoln. read more

Took our 2010 Expedition to Best Ford for some corrosion on the lift gate. Chris Caruso (service manager) looked up and determined that it was still under outer body rust through warranty. (the lift gate is aluminum so it was technically corrosion). Chris worked with Ford Motor to have the repairs covered for a $100.00 deductible. Since the vehicle was almost 5 years old I thought this fair. Best Ford coordinated the repairs with Gate City Collision in Merrimack for me. I was even able to drop off and pick up my vehicle directly at the body shop. This was very convenient as I live in Merrimack. Best Ford has always taken care of me and my family when it comes to our Ford vehicles. read more

Service top to bottom! Looked at the SUV I was looking to purchase on all the websites of dealerships within 3 hours for weeks before I made the purchase and couldn't find what I did for the price I was looking for other than at Best Ford in Nashua NH. They offered me the option to purchase an extra seal coat to cover the car inside and out and was a very smart purchase since the interior is leather. Have had the car almost a year and still very happy with the ride ~ I took it in for oil change, tire rotation and inspection and love the ease of driving into the bay where a friendly service technician takes the car while you wait inside. read more

I had the trunk latch break on my 2011 Focus. It wasn't a major problem, but the trunk wouldn't close. They had it fixed quickly. Another issue with this car(and all Focuses of that model type)is that the license plate lights get too hot & melt the assembly. This is a "known" Ford issue. Personally, I felt they should have a free fix on that. The dealership does great work, but their prices are quite high. Then again ALL dealerships charge high prices. I have a mechanic who repairs our fleet vehicles. He's great & low priced, but can take a LONG time in getting to my cars, as he's so busy. read more

Top-notch service department! Was new to the area with a recently purchased Ford, so I was apprehensive about where I would it for service (easy to get ripped off in that scenario right?). Really glad I went here, the friendly and experienced staff in the Quick Lane shop were straight up, found another mild issue but didn't try to up sell anything, and took care of the issues I had without problem. This is where you want to take your car for service. Thank you Craig, Tyler and Gerry! read more

JT was very pleasant to deal with. He went above and beyond to make the car buying experience a pleasant one. JT was vey helpful in getting what I was looking for in my brand new 2016 F150. He wasn't pushy at all...helped and offered solutions for what I was looking for (I am very picky). JT was also very honest, great at building a relationship and overall great person to deal with. Thank you for your help and hope you continue to help customers like me out. My Wife and I thank you! read more

I was on the hunt for a 4W drive Jeep. I found "the one" at Best Ford Lincoln in New Hampshire. The dealership was nice and clean and the people there went above and beyond to help me. The process was easy and I even had them get me a lower rate at my own bank!!! They didn't make me feel as if I was buying a car or that they were "pushy sales people" I would highly recommend buying a car from them! AND I LOVE MY NEW JEEP! Dare I say...I cannot wait for some snow! read more

I leased a 2017 Ford Escape our salesman was Bill he was very helpfull with all questions and made our purchase very professional that were went back.We leased 2017 Ford F-150 met with Bill came back with great numbers the first time.Paul,Tim and Dave from financing were great helped out with all questions we hard and helped with all paperwork,I would recommend anybody looking for a vehicle to shop at Best Ford great prices and professional people. read more

I purchased a 13 Raptor from Best Ford Nashua NH.My sales person, Matthew DiClemente made sure I received the deal I was looking for and had the truck ready with the extras I had ordered rather then having to come back. I recomend Best Ford and my sales person Matthew DiClemente when looking for an auto purchase. I reside over 100 miles from tis Dealer and then made it worth the trip by having the selection for my purchase read more

I was looking for a car for my daughter. We went to several dealerships. My experience at Best Ford could not have been better!!!!! Scott, Jordan and Ashley were absolutely amazing and extremely helpful in purchasing our car there. When I need to buy another car, they will be my one stop and buy!!! Highly recommend Best Ford-- you"ll be so happy that you went there for buying your car. Jo-Ann Foley read more

Mathew Brouvillette made my first ford purchasing experience positive. He worked we me very diligently and understood what what my needs were and meet them to the fullish. He added no pressure during the whole process and made sure I was comfortable with every step of the process. He represented Best Ford with high integrity and Professionalism. Because of Matt I give Best ford two thumbs up! read more

We had a wonderful experience with Best Ford in Nashua NH. Nick and Scott were exceptional in helping us with the process over text messages. When we got to the Dealership, 1.5 hours away, the Explorer was sitting there looking just beautiful. Our salesman was helpful and engaging, their Finance and Insurance person was knowledgeable, friendly and helpful. Highly recommend this dealership read more

Bought 2013 Ford Fusion with a trade. Walked in at noon and drove the new car off the lot at 5pm. They got me great financing with nothing down and paid up for my trade. Give these folks a try if your in the market for a Ford. I'm not a Ford guy just loved the new Fusion and they got it done and fast. Ask for Matt D. He did a great job. read more