I bought my Maverick from Best Ford a Year ago. The sales process wasnt too bad and I've had no problems with it. There was a recall or 2 that the service department was very pro-active in completing, they sent a tech to my home to address it before I even got the recall notice in the mail. So far so good! read more

GO ELSEWHERE FOR SERVICE OR SALES!!! Even though I made an appointment for an A/C service, they seemed surprised I wasn't dropping off the car for 2 days... so what was the purpose of making an appointment?? I know they have a reputation for super slow service here, but appointments for freon refills should be same day. Even though I knew that my car just needed freon, I was being charged a comprehensive diagnosis fee of over $200. After waiting 2 hours to hear that my car was out of freon like I told them, they then wanted to charge me over $540 to fill it! Despite the fact that I know I can get it for a fraction of that price at a different provider two towns awat, at least I got the comprehensive diagnostic, right?... WRONG! I asked if there was a leak in my system and they had no idea because they don't diagnose that until after the freon is filled?! So why did I pay over $200 for a comprehensive diagnostic report when zero diagnostics were done? No test results OF ANY KIND were given to me or emailed either. I told them there was no freon and I was right... Shouldn't you pay me $200 for doing your job? I bought this car at Best Ford and it's clear that they don't backup the quality of their service. Then because I wouldn't be able to make it back to pick up my car before closing, they have a lockbox system so I could grab my keys to get my car without waiting 2 days for them to open again. But I didn't get the lockbox code texted to me like the rep said I would get right away because he admitted that he accidentally sent it to the wrong phone number! So my lockbox code with my car keys was sent to someone else who could have easily shown up, grabbed my keys and stolen my car and the belongings inside of it. All because the rep was careless with my personal information and too lazy to change the code to something other than 0001! So the problem that I made an appointment for was not fixed, I paid over $200 to have a 4-hour inconvenience on my one day off work and it put my personal property in danger.... I should just challenge the credit card charge because I literally received absolutely no product or service. Let's see how they like processing fees getting raised if I don't get my refund. DO NOT DO BUSINESS HERE! read more

Best Ford - Car Dealers Near Me - Nashua, New Hampshire

Revised Review on May 26, 2026: AVOID THIS SERVICE CENTER. I rarely leave reviews, but my experience with Best Ford in Nashua has been incredibly frustrating and concerning. Been servicing my Ford for years at this service center, everything from oil changes to routine service items. In April, I brought my 2022 Explorer in for a $2,000 out of pocket repair (sun shade). Upon receiving the vehicle back 5 days later, the repair was not only failing, the techs working on the car broke numerous other parts on my vehicle including, but not limited to: 1/ Interior pillar trim left loose/rattling 2/ Damage to the seatbelt trim causing the seatbelt to fray 3/ Third-row power functionality no longer working 4/ Cargo lighting failure 5/ and general sloppy behavior with leaving behind screws, a headlamp and even a tool in the vehicle upon returning to me. After escalating the issue, the dealership took the vehicle back again for 10 calendar days. During that process, I was informed additional damage had occurred to the headliner during repair. I was told the vehicle was otherwise "safe to drive" and picked it up - only to discover water leaking into the third-row area immediately after going through a car wash. The vehicle has now returned to the dealership yet again for another issue that did not exist prior to service. I'm now in contact with Ford Corporate to escalate the matter. I understand that repairs can sometimes be difficult, but accountability, communication, and quality workmanship matter - especially when customers are paying significant out-of-pocket costs and trusting a dealership with their vehicle. read more

They need to secretly shop their sale people. No one wants to talk to someone that says you can't afford a vehicle without them even knowing you. I was going to buy two vehicles if possible but this sale person completely put a bad taste in my mouth when he was saying you can't afford one vehicle. They lost 85k that day. I usually purchase a new cars ever two years , I'm far from new to this and I'm fair. I do my research and prove my numbers . Their sales person didn't even know what they were selling on there vehicle on there own website on a used car . read more

This dealership's communication is horrible. I drove an hour to see a vehicle that I was told, when I left my home , would be out front for me to test drive. It wasn't there. They didn't know It was sent to another dealership ! read more

Thanks Best Ford for over charging me 10 Thousand over sticker price on a new car .When the car you sold me was used with 12 Thousand Miles on it. Thanks again. read more

Bought a certified pre-owned vehicle from them. It had a few things that needed to be done to it. I took delivery of the car before they were fixed an now over a month later, They have not fixed the car. They also lied to me about my finance options. I wouldn't recommend buying from these guys. read more

As everyone has said, don't waste your time because they will.They're over priced and their sales tactics are horrible. Asking to run someone's credit before even driving a car , really ? Is not that profiling?!? Besides driving someone's credit down and basically blocking your interested on anything else. Nothing like praying on victims here. Pretty sad . I would give them no stars if I could read more

Scam artists both in sales and service If you want your car sabotaged during services (battery drained, tires misaligned, ...), ultra low-ball offers on trade in and hours of wasted time listening to nonsensical sales pitch, then this is your guys If you are a normal person expecting a mutually beneficial transaction, then look elsewhere read more

Do not trust Best Ford of Nashua. After agreeing to a $200 bill my repair bill was changed to $1650. I did my battery less than 2 years ago and my back breaks less than a year ago but my repair had all new breaks and battery. Was not needed and my repair history showed we just did these. I missed half a day of work waiting and even asked several times what the hold up and delay was. They didnt even inspect my car. The salesman I had the dispute with was very confrontational. He pulled me aside at the end and begged me not to give them a bad survey because it affects all of them. Of course they didnt send me the survey so thats why Im making the post. The sales manager even called my cell phone today yelling at me questioning my character after I have had 3 years of loyal service there. I would never have agreed upon these unnecessary repairs and I even lost a half days pay going into work so late. This situation was handled so poorly that Im switching brands and truly can not warn you enough against doing any sort of business with these people. You're bills will change and the manager will call you up yelling at you. Ive never had such a poor experience with any sort of retail situation in my life. Avoid Best Ford Nashua at all cost, you will be forced to pay more than you want, they will threaten to keep your car and the manager will call you to insult you. The sales person couldn't even apologize. Worst business experience of my life. read more

This is another vote for Best Ford, Nashua, N.H. being renamed to " WORST Ford ". These people are unprofessional and unethical. Purchased vehicle from this dealership in 2020, along with an 8 year extended warranty. Had a warranty issue occur a couple of months ago and they flat out refused to submit a warranty claim. They told me lie after lie as to the reasoning why Ford Corporate would not accept a warranty claim on my car. Every time I pushed back that their reasoning was ridiculous, they gave me another lie. How do I know they lied? I called Ford Corporate and confirmed that everything that the Service Advisors, Assistant Service Manager, Service Manager and the General Manager told me was lie. The last lie was when the Best Ford General Manager told me was that they did submit a warranty claim. I followed up with Ford Corporate and they told me no such claim was ever submitted. To top this all off, instead of replacing the part, they decided to repair the part because " that is what we do ". Due to the repair, they charged me around 12 times what the replacement would have cost. Ford Corporate wanted to know why they refused to file the claim, why they didn't just replace the part, and that my issue would have been covered IF a warranty claim was submitted. Per Ford Corporate, I am seeking help from another dealership. read more

They don't value their potential buyers; the sales person was awesome to deal with, however this business wasted three hours out of my life. After we agreed on a deal, signed paperwork with the sales person, and while waiting to sign paperwork with the finance manager, they told me that the vehicle has a recall on it!!!! It did... They said they don't know when they might be able to take care of it. Maybe two weeks, maybe October! Other Ford dealerships have already parts in and are ready to give me a truck with the recall taken care of. Anyway, thankfully we have options. read more

I drove from Maryland to purchase a 2024 Ford F-150 from Best Ford in Nashua, NH, based on their assurance that the vehicle was Ford Gold Certified Pre-Owned. During the test drive, I mentioned a noticeable vibration. I was told it was "just the local roads," and was reassured the truck had been fully inspected and certified. On the drive home, the vibration worsened. Within days, the air conditioning failed, the front passenger window wouldn't go up, and the transmission started downshifting hard. I took it to my local Ford dealer, who confirmed the tires were feathered and needed replacement, not just a rotation. The certification Best Ford claimed turned out to be their own internal "Best Ford CPO", which is not recognized by Ford Motor Company--something that was never disclosed at the time of sale. After multiple phone calls, texts, and a formal written demand letter (which they ignored completely), Best Ford offered to cover a tire rotation and half the cost of the tires. When I referenced their own written tire guarantee, I was told the service manager at my local dealer was "lying"--even though I have written documentation proving otherwise. The vehicle had multiple problems immediately after purchase, their staff was dismissive and increasingly combative, and they've shown no interest in resolving the issue even after missing a formal legal deadline. I have full documentation and will be pursuing formal complaints and legal action. Their so-called "certification" process is not only misleading--it's deceptive by omission, giving the impression of a Ford-backed inspection and warranty when none exists. That's more than a misunderstanding--it's a serious trust issue. If they're willing to blur the line on certification, what else are they comfortable misrepresenting? If you're shopping from out of state, or even locally, take this as a warning. You're better off finding a dealership that stands behind what it sells--not just until the check clears. read more

Great service.Got me the 'exact' parts I needed and if they didn't have them in stock,they got them the next day.Can't ask for more.

if we could leave zero stars, we would. we had finally come to an agreement on a price for a truck and we were ready to put down a $1,000 non refundable hold, as well as 25% down once we got there....after calling multiple times for 5 hours trying to get an answer on if the truck was still available, we were told it was available by three different sales associates and they'd have the general manager call. unfortunately that never happened and 45 minutes before the dealership closed, someone came in and they allowed them to test drive and buy the truck knowing we had made a deal. they knowingly ignored and avoided us while we were attempting to move quickly with our purchase, which was pre approved and all. the communication was absolutely awful and I would not recommend wasting your time or energy unless you like the salesmen (and managers) rug pulling and having the vehicle sold out from under you. read more

Our sakes consultant, Taken Perron, was amazing! Went above and beyond to make sure our experience was smooth. The sales manager was also extremely helpful. Extremely appreciative. read more

BEWARE! Think twice..Do not do business here. Put your hard earned money somewhere else. This unprofessional passive aggressive woman child named Cassie who is also the "service" manager decided to "cancel" my 3rd appointment about an issue that they don't want to resolve for me for this Monday morning, stating they refuse to service my certified pre-owned white ford escape 2022 that I recently purchased from this same dealership on May 20, 2025. Beware of this business as well as the unprofessionalism, immaturity and selfishness that they possess. DO NOT waste your time with these lunatics. I even purchased a warranty from them and they now just shared with me that they are refusing my car to be serviced there because they don't want to rectify the problem. I paid 26k on this vehicle. It only had a little over 13k miles on it. There were brake issues that came up in advisory. They tried to charge me 671 for this issues even though I was within the 3 month warranty. After fighting with them they didn't charge me. Unreal. There was also a rattling sound that was very apparent when accelerating at low speeds. They claim they found the problem and I had to pay for this as well. Problem was still not resolved after claiming it was fixed. And it wasn't. They found the transmission cable advisory that came up on my car after I fought with them to better investigate the issue. This is about safety. Realizing that these people didn't value my purchase, money, safety and they had and have absolutely no respect for customers and they take NO responsibility as a Ford dealer. There is no integrity or even conscience in fact. I had an appointment to bring my car back in for this acceleration issue for this Monday and this "SERVICE" manager decided to cancel this appointment today right under my nose stating they refuse to service my certified pre-owned vehicle keeping in mind I purchased my extended warranty with them. I am appalled by the entitlement of this business and the lack of care and professionalism. This business should be RECALLED. I don't understand why this business refuses to help me after I just invested thousands of dollars with them. They are super untrustworthy and don't know how to treat good hard working individuals who take pride in their business transactions. They should honestly reflect on who they are as people and who they are as professionals. They shouldn't be in business. And I believe this is new ownership as well. They treated me horribly. I feel like they stole from me and enjoyed trying to play games with me. It was truly the worst experience I have ever had with a business transaction. read more

Thye want to charge $60 for a brake inspection because I have a check braking system light that came on briefly. Vehicle is under warranty with 126 miles on it. I'll be going to Ford of Londonderry next time. read more

Had to get a part. Went to pay for it and was told there was a "3.49% surcharge" for using a credit card. ASI had no option, I paid the "surcharge". When I said something to the parts person, I got a "we pay over $10,000 a month in credit card fees". As the vast majority of credit card companies charge fees based on sales, and by doing a little simple math, it would seem they are making approximately $500,000 a month. But you have to "surcharge" for using a credit card. That's PITIFUL. I WONT BE GOIN* BACK, for parts or ANYTHING ELSE. I'll take my business to Manchester or Townsend, MA. read more

Best ford? More like WORST ford. My aunt and I have never been treated so poorly by a dealership. They were rude, condescending, and unbearable to deal with because my aunt is a woman and I am 22. I ended up giving the car back because they just kept upping the price AFTER we agreed on a price and I signed my life away. I ended up giving it back and going elsewhere and getting a way better deal. I feel way better about this deal. I feel like I got a good deal instead of a fair price. Crazy that WORST ford was trying to shove a 2021 blue eco boost down my throat for WAY too expensive for a USED CAR, and I ended up getting a BRAND NEW CAR elsewhere for way cheaper! If you want to get disrespected and treated like you're stupid then I recommend WORST ford! read more

Best Ford - Car Dealers Near Me - Nashua, New Hampshire

Had to go back with a corrected issue on a vehicle inspection. Justin in service was quick and friendly. Had me in and out quickly. Been there a couple times now and so far they have been the best Ford Dealership I've dealt with. Thanks! read more

This is the place to go if you want to be insulted and lied to. They told me they were pricing trade ins aggressively. The offered me 1250. For a truck that is a one owner, well maintained, with all kinds of extras. Book value is 11k-14k. They held my keys so I couldn't leave thinking that would convince me to buy a vehicle. I had to threaten to make a scene if they didn't return my keys. I would never recommend this dealership for a purchase of any kind. read more

Do not buy from this lying and disorganized bunch of crooks. Purchased a vehicle that ended up having several significant problems. Tried to get them looked at and they couldn't even schedule me clearly and evidently had no way to even see if I was able to get a loaner car for the day (which I had paid a lot for when I bought the car). Mean, rude, and unreliable. read more

Unless it's a recall issue, don't bother coming here. Every single visit the associates are rude and tack whatever they can onto your services. They tried charging $100 for an oil change, not even with a filter. Told me my tires were in dire need of replacing, I went elsewhere and was told my tires had 1.5 to 2 years left. Cabin filter - $200, did it myself for $20. Total services "needed" totaled $3,000. Went to a local mechanic who said only one thing was actually needed, and would be $300 instead of $650. Please, please avoid this place. read more

Whenever I purchase a new vehicle i am always worried sick about the vehicle looking too new for too long....well thanks to the hard work at the service department at Worst Ford they took care of that for me....my new truck no longer looks new at all, i would like to thank Worst Ford for their help. And I would also like to think the worst ford for charging me for a 10,000 mile maintenance that I paid extra that Ford covers so they double dipped still haven't received the check that they owe me and now have a damaged new truck thanks to worst ford. read more

Best Ford - Worst fords handy work at its finest - Car Dealers Near Me - Nashua, New Hampshire

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Took our low mileage 2016 F 350 in for a recall notice on the steering column clock spring. In the process they BROKE the steering control module, and since ford no longer supports this part my truck sits in their lot. It has been TWO MONTHS WITH NO RESOLUTION, other than the rep at Ford Motor Co responding with "this isn't covered by your state's lemon law" and vague email updates involving "shipping logistics issues". This for a part the size of an apple! This review is ZERO STARS. Talk about a great business model: break someone's low mileage older truck during a recall job and maybe propose a "trade in" for a vehicle that will bring them an extra $40,000! I fear this is where we are headed, short of getting a lawyer involved. read more

Bought a used car. Lies lies lies. Told me They didn't have man power to check to see if my jeep convertible top was good but told Me it wouldn't be an issue if something was wrong. Well no windows for top and they told me tough. I accepted the car sol. Filed a complaint with attorney generals Office we will see. What good will it do. My mission now is to make sure nobody buys a car from them. They absolutely lied and said dont worry. And I trusted them. Thieves. Crooks without masks. One star read more

A classic bate and switch dealership. Slimmy organization. Lied to my face multiple times. Do yourself a favor and avoid this place at all costs. read more

Walked in to check out a NEW Ford F150. Was shown two "NEW" cars that both had over 2k miles on them and were priced as new. This dealership apparently has a big loaner program and considers the vehicles that were loaners new upon return. Total waste of time and will be taking my business elsewhere. read more

Awful dealership. I decided to try and see what I had was worth they promised me my car was worth no more than a certain amount. They used deception to get ahold of my car which was a fully loaded vehicle. They then sold me a vehicle that had been sitting on their back lot with a near dead battery, had been in a major collision (only I wouldn't find out later until I tried to trade the car in because of other physical issues that started to manifest). They are very shady to deal with and I'd be very careful if you go to buy a vehicle with them. Don't go alone like I did. It was only my second time buying a vehicle. They have a motorcycle dealership attached and those people are actually worthwhile individuals unlike the people at best ford. Since having a new "VERY used" vehicle compared to my other pristine vehicle I have put well over two thousand dollars of work into it. Again, the people at their Honda dealership next door are out the gate an awesome crew to deal with. The others - I couldn't care of the earth opened up and swallowed them whole. read more

Steer clear from this dealership. The customer service is terrible. I have been waiting months for them to correct a problem that they said they would. The sales person did not stick to the deadline he said and he would and won't return my calls. Find a dealership that is professional and knows how to treat its clients this place is run by incompetent young adult. The cleaning crew even damaged my car. so discouraging. read more

Shockingly terrible experience. The salesmen at this place harassed and threatened my boyfriend and I. We test drove a car, told them we would need some time to think it over, and left. On our way through the lot, we perused some of the parked vehicles for sale. The guy we had spoken to and test drove with was in the process of bringing the car we tested back to its parking spot. We then heard one of a group of salesmen outside yell "Run them over!", at which point the other salesmen accelerated towards us quickly. When we made eye contact with him, he stopped, rolled down the window, and while looking embarrassed, made a comment about the engine sounding cool. He then sped off. We headed to our vehicle to leave, and heard the group of salesmen calling us assholes. So, their response to us not buying a vehicle on the spot was to threaten us physically. It should be called "Worst Ford". read more

STAY CLEAR OF BEST FORD and THEIR SERVICE SHOP!!!! This review is going to borderline appear unbelievable because of how horrible my situation has been with Best Ford, however I hope anyone reading this takes my word for it and steers so far clear of this dealership. 4 months ago I brought my car into ford. It had a check engine light indicating misfires from one of my cylinders, however it was very much drivable. They installed new fuel injectors to the tune of over 1,000$. This wasn't the fix as my check engine light appear the very next day. When I brought it back, they told me I would have to pay the fee to re diagnose the issue. I said fine, even though they just took money for something that was indeed not the issue. Fast forward 4 months, they cannot find a stock manifold to solve the issue( Which they are certain of being the issue). They claim ford has none etc etc. They refuse to install anything other than a stock OEM manifold from this exact year. I do ALL of the legwork and find one for them. They agree it is the part they need that will (as Cassandra said: Be the fix). I asked that this was certain and they said it was. Their card would not work to purchase the part which was under warranty, so Cassandra asked me to use my card, if I wanted this part (keep in mind I have waited over 4 months for a part, not going to let this part get sold). I spend nearly 400$ out of pocket. They install the part and they say its fixed. drive the car for less than 60 miles. Every time I shut off the car, it dies. It can't be started without a jump. I tested the battery and it was fully healthy. On my way back from setting up another appointment with set for this issue, my car on the highway goes into LIMP mode, flashing wrench and check engine light, and becomes un-drivable. It almost threw me off of the highway. I limp the car to ford and tell them it needs to be fixed. It was a completely usable car when I dropped it off over 4 months ago, and now it cannot even start or drive. Furthermore, Best owes me nearly 400$ for a part I paid for out of pocket, during a super hard economic time. Lastly, I have pictures of my car behind Best Ford when I returned to get items out of it. It was sitting in the pouring rain with the door and window cracked and water getting in. Additionally, when I spoke with the GM Mike, he stated he wanted to get this fixed. One of his resolutions was "Getting me in a car I was happy with from Best Ford". Mike, Cassandra, not in a million years would I purchase a car from you or your dealership. I will steer anyone that mentions buying a new car or servicing a vehicle very clear of your shop and dealership. You broke a car, wasted months of time, and took money from someone and have nothing but poor attitude and lack of any apology for any of the wrong doing. Here is an exact text today from Samantha after dropping my car off (again) Last week. Keep in mind, my car has now been in their shop nearing 5 months. "YOU HAVE YOUR PLACE IN LINE, WE HAVE OTHER VEHICLES THAT HAVE BEEN SITTING HERE WAITING ON DIAG AND PARTS AS WELL, IF IT IS AN INTAKE ISSUE AGAIN, LIKE CASSIE TOLD YOU, YOUR BEST BET IT TO BRING IT TO A PERFORMANCE SHOP." Cassie only stated to bring it to a performance shop IF I demanded an aftermarket manifold since they won't warranty it. Shame on all of you for how you've treated this situation. read more

After Best Ford could not diagnose the flutter in the front of my Edge (they also refused to take it on a test drive when the noise is noticeable), I took it to my mechanic who took it for a test drive and found the issue quickly. It was simply a loose shield like I told them at Best Ford. My mechanic only charges 41.00 to fix the problem where Best charged 139 for doing nothing. I did receive an email and sent feedback but of course heard nothing back. Sad Ford corporation has terrible dealers like them. I work for a large Investment company in Merrimack with 7,700 employees in close proximity to this dealer vendor info is shared so this is not good news for Best. Let's see if they reach out to me to make it right and refund my money. read more

After purchase, you no longer matter. I would not recommend buying a car here. Love my Ford, though. read more

If you want to buy a car or truck from Best , you can expect to pay extra because, as the salesman told us "We are marking up all of our vehicles between $5,000 and $7,000 due to supply and demand". I built a vehicle order online with the salesman, and the Ford MSRP came up as $46,900. We were told that the sale price would be $52,000 because there is a limited supply. I don't know if this was a directive from Ford (or if Ford is even aware) or if the markups are determined by the franchisee, but either way, I don't think it is appropriate for me to pay an additional $5,000 when because the dealer can't get enough cars to spread the cost of running the dealership out over more sales. I don't think that lowball pricing is appropriate, and you should be prepared for this when you walk on the lot. read more

Went for service twice. Attempted to defraud me twice. First time by charging double the cost of other Ford dealers for the same part. Second time by telling me I needed an entire heating control panel ($600+) when it was a $15 fan control resistor. read more

SOOO I am kinda shocked by all the negative reviews on this place. Some people are throwing some serious shade DAMN. No shade here, I had a great experience at Best Ford. Living in Massachusetts, My parents were up in the area and came in to look at a whole sale vehicle for me and were able to purchase it on the spot! Their whole sale program is pretty awesome. Especially having a mechanic on my side I had some reassurance. My mom is not the easiest person to deal with (yes I'm an only child and welcome to my life) however she means well and is just a bad bitch. I mean that in a good way, female power. These people were patient and got everything we wanted done. God bless the associates. You dealt with some drama and delivered an amazing vehicle Lincoln MKX for me! They even cleaned it and detailed it. When I came to pick it up a few days later. Great customer service! I love my new (used) car! Bravo! read more

The intention of this review is not to discredit or slander a place of business but to rather truthfully illustrate a customer interaction supported with factual statements and unbiased opinion by those involved. On 3/21/23 a 2021 high end Ford product owned by a corporation was dropped off for a scheduled service. Once the vehicle was delivered to Best Ford, the customer with a heightened attention to detail, especially in regard to company vehicles, performed a walk around ensuring there was nothing out of place or any other damage that should be mentioned prior to the scheduled appointment. At roughly 12pm a call was placed to discuss an issue with adaptive cruise control, the service advisor provided details as to the issue and the call was ended. At roughly 12:30pm to 12:45pm an employee with the company involved spotted the vehicle in question driving in Merrimack identified by the uniqueness of the vehicle as well as company markings. At 2:30pm the customer received a call from the service advisor stating the work would not be able to be completed on the vehicle as it was in a front end collision. The customer then returned to Best Ford and observed a softball sized dent in the hood as well as other damage to the front bumper that was not present when the vehicle was delivered. When Best Ford was confronted in an appropriate manner regarding damage to a vehicle that was not present upon delivery. The service advisor indicated that the cameras on premises are monitored by a third party and they are being reviewed now but it will take some time. A manager was requested who then informed the customer there are no cameras on the property, and that the customer had signed paperwork stating Best Ford is not liable for any damage while the vehicle in their possession. At this particular point no paperwork had been signed. The Owner was then requested however the customer was referred to the General Manager. By this point the customer had spoke to the service advisor, the assigned technician, and the general manager who all provided conflicting and contradictory information. As told to the customer by management, the vehicle did not leave the premises nor make it inside the building as it was made immediately apparent there was damage to the vehicle. However, when confronted regarding the ring camera system and commercial grade cameras mounted to the exterior. The GM showed the customer a ring system app stating none of the cameras are working. The customer noted that in fact the cameras were operable as the ring system feed had displayed a motion notification from 19 seconds ago. Due to no walk around procedure being in place at Best Ford logging any preexisting damage before Best Ford Employees operate the vehicle, no available video evidence, "the customer cannot prove the damage occurred while in the possession of Best Ford and therefore Best Ford is not liable for the damage". This vehicle was dropped off to best ford with absolutely no damage whatsoever, the accident and resulting damage occurred while Best Ford had possession of the vehicle, as previously stated the vehicle was also spotted driving in town not at best Fords facility. Shortly after it was spotted in town the service advisor contacted the customer stating there is damage to the vehicle. Please see the attached messages with our service advisor. All names and identifying information has been redacted in the interest of protecting the employees implicated read more

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I have had nothing but bad experiences at Best Ford. After prolonged unresolved trouble with the service Dept. And paying over $1000 dollars for repairs that were never completed, the dealership took my car in trade and leased me a truck. They refused to return the $1000 for the unfinished repairs. the sales people are crooks and will nickel and dime you to death. I worked with Michael, worst car buying experience I have ever had, but of course it's never the salespersons fault "it all rolls down hill from management." read more