I came here when they were due to close within the hour and I knew it wasn't enough time but I was tired of going through all of the sales rigamorale, told them over the phone the car I wanted and my price range. The sales rep- Phillip, had the car ready when I got there and the process of going through paperwork and incentives was quick, efficient, they got right to the point and beat every single dealerships price I had been to in the last week! I'm so happy I came here and didn't assume they would be as horrible as the other Ford dealership- they didn't waste my time and gave me the best deal! Getting my first three oil changes included to boot. read more

Brought my car in for a transmission flush. I was told my car worked perfectly and nothing wrong with it when I picked it up. A few days later, I noticed a whirring sound and my gas mileage suddenly decreased. I made an appointment with Sullivan tire in Hudson, NH, however couldn't get in for 2 weeks at the earliest so I took that appointment. They did a complete diagnostic check and found a code that the transmission over heated. upon further investigation, they found that the transmission was overfilled by a lot. They proceeded to get it to the proper fill. They test drove it before and noticed the shifting points were off. When they test drove after fixing the transmission overfill, it drove smoother and it shifted fine. It is still to be determined if I'll need a new transmission as the whirring sound is still there when I initially start my car. I will never go back to Best Ford. I was told that it's to be expected about my transmission as it does have over 100,000 miles. This isn't true! I've asked for my money back and I get told that they will look at it. I will not let them touch my vehicle after what they did to it. The technicians are incompetent. They will give you every excuse not to refund your money or at least partially refund your money. I cannot recommend them for anything. read more

I have been doing business with Best Ford for six years. I have our 2000 Mystique and 2006 Lincoln LS services at Best. I actually purchased the 2006 LS from Bill Haas at Best. Amazing guy......I think the world of him. As far as the service dept.....they are simply the BEST....yes in CAPS. Chris Taylor has been giving me great service since he started. He does all the proper things to maintain my trust. The techs that have worked on our cars a equally as proficient. Once Downtown Lincoln Mercury closed it doors I thought I would never be able to acquire another Ford - Lincoln dealership to right the same service plateau. I was wrong. Best Ford is even better. I will never leave the dealership.....PERIOD. Have a great day Paul Bossi read more

Let me just say I was SHOCKED to read through these reviews after dealing with Best Ford for the past five years. I cannot disagree any more, as the service me and my family receive has been excellent. I had all my vehicles serviced here and recently bought a new vehicle as well. The service department is excellent and I have had experience with many other dealers that I do not share those feelings about. I forget his name, Charles maybe, but the short white haired gentleman that runs service has always been very helpful when I have an issue. The staff is extremely knowledgable and I've never had a bad experience. The service department caused me to purchase a new vehicle and then things got even better. Tony in sales was excellent, I would seek him out if I were you. Zero pressure, fair deal, solid trade-in value and an overall excellent experience. Beware of these negative reviews, as it seems like a case of customers that have problems out of the dealer control taking it out on the wrong person. I work in retail and deal with similar people daily. My guess is these people need to complain somewhere and get their point across, so kudos folks. I would HIGHLY recommend doing business here if you are looking for a great experience! read more

Strangest experience ever. I found 2 identical Mazdas in Nashua, one here and one at the Mazda dealership. The one at the Mazda dealership was listed at 1k less, and they came down an additional 2k just by my asking if they could do any better. The Ford dealership said the could only match the list price of the Mazda dealership. When I said my research showed that was still 2k over, my salesman said I was trying to gouge them. He then got his sales manager, who said there was nothing they could do and showed me the door...strangest experience ever, they didn't even try to work with me. I thought maybe they had another interested party, but a week later it's still for sale. Especially strange since I'd think they would be even more motivated given that they're a Ford dealership trying to sell a Mazda. Don't waste your time here. read more

The best service ever!! I brought my daughter's Ford Focus in to see about coverage for a warranty claim. Carol, the service manager, was fantastic. She worked with me one on one for almost an hour to review the service that has been performed on the car and contacted Ford customer service RIGHT away. Carol even gave me a call less than 24 hours after I left to update me on the situation. I will definitely bring the car to Best Ford for all my service needs! read more

Gave them a one star because there is nothing lower. Had a recall from Ford concerning our vehicle with an interceptor engine. Made an appointment at Best for 8:00 today. When we got there, my husband was told it did not have to be done and that when the convertor blows, Ford would take care of it. WHAT!!!!!!!!!!!!!!!! I an sure they did not want to do it because they make little or no money on the recall. Worst dealer around. Should have remembered trying to buy a car from them years ago but no one would come out of the building to help us. NEVER AGAIN. read more

Initially the service department was helpful but after return visits for the same problem (which was never solved adequately) they said they wouldn't fix it even though it was still under warranty. They said it was on instructions from Ford's Technical group but Ford's customer relations told me they couldn't overturn the decision made by the dealership's service manager On a different occasion they did a service which supposedly included a wheel rotation but they didn't actually rotate the tires. (I had marked the tires with a marker before taking it in). So they're not honest. read more

made a deal for a used vehicle, the deal included a 3 month 3000 mile warranty, at that time they wanted a $500 NONrefundable deposit, when I did not give the deposit over the phone and called to say I waS coming in to purchase it, they changed the deal!!!!. said it was a mistake?? sounds fishy to me, looks like they just wanted my $500 nonrefundable deposit before they were going to give me any of the details on the vehicle.. Tom, the used car sales manager was extremely rude when I called to question all the changes they made...actually hung up on me... STAY AWAY!!!!.....VERY FISHY SALES TACTICS!!!! looks like I am not the only one who had this isuue... read more

Will not be dealing with them again. After traveling for two hours to pick up the vehicle we already purchased, and arriving 10 minutes EARLY for our appointment, we still waited 40 minutes after our scheduled appointment to sign the sale. And in the meantime found a problem ourselves on the vehicle they had to fix before it was safe to drive home. What should have been a 10 minute sign and drive took an hour and a half, all at the dealerships's fault. They were unprepared and unapologetic. And not to get petty, but some of the apparel the employees were wearing was not really appropriate for the workplace. read more

Bought my 1st dealerships car here this month. NEVER AGAIN! 1ST they tried to sell me a used car valued at 23k brand new for almost 27k, then sold me a vehicle they had no legal rights to sell as they didn't have the title, took over 2 wks to get the title, in the meantime the staff in finance and sales wouldn't return my calls ( I eventually began dealing directly with the GSM) was finally able to get my car on the 24th of march after purchasing it on the 11th, they LOST all my sale paperwork and said they would overnight it to me (finally got it today 3/30/19 and I had to drive from Massachusetts to NH to get it), they also went and registered the car for me... and wrote my personal check out for over $1400 to the mass rmv to cover the Sales tax that was included in my loan, when I caught the mistake they tried to tell me they couldn't cut me a check to cover the difference until the next day, nope, I had to flip out to get the check that day so as not to overdraw my bank account, after all of this there's "nothing" they can do to makeup for the level of inconvenience and aggravation caused by purchasing through their inept staff. Additionally, there was a speaker box with subs in the trunk when I test drove the car, the salesman made a HUGE deal about them, guess qmwhat wasn't in the trunk when I picked my vehicle up? They also never cleaned and detailed the vehicle before I picked it up. I will be calling corporate 1st thing Monday morning. My family has bought Ford's exclusively for many years (4 brand new in the past calendar year, my next car will be a Chevy. What a nightmare. My cousin warned me these guys were a trainwreck waiting to happen, next time I'll listen read more

Wish I had read all these reviews before I went up there. Worked on a deal for a new Ford Ranger with the internet manager for a few days, and came to an agreed upon price, which was a good deal. Reconfirmed the exact truck, stock #, incentives and everything included with the offer with her a number of times, just to be sure it was all correct. Upon driving up this am, after an hour at the dealership and a test drive, I was told that she somehow quoted me the wrong truck, and the one I was interested in was $4,000 more. Sales people were nice, so I wish I could believe this was an honest mistake, but given all the reviews of this place, it seems like it was a bait-and-switch, unfortunately. read more

Just had an oil change in this place and will never come back again. I presented the coupon at time of write-up of the service, confirmed with the staff again that it's gonna be 29.99 after the rebate and waited for them finish. After my service was done, i was about to pay and found that the total came up to 37.99 instead of the originally agreed amount. I asked why and the same staff who did the writeup told me that i had to register online before i can use the coupon and I just thought this should be made clear before the service was performed. read more

I must say I have very little good to say about my experience with this dealership. Several years ago, I was turned off by the atmosphere of their showroom and lack of any interest in speaking to me regarding the purchase of a car. I went to Lowell MA to Drum Hill Ford and bought my car. Great experience in Lowell. I had an auto accident and totaled my car, so needed to replace it. Since I broke my hip in the accident and was relying on a friend for transportation, I reluctantly went to Best Ford as they were close to my house. Big mistake. Besides the thick cloud of cigarette smoke we had to walk through to get INTO the dealership, contained no cars, only plastic tables and chairs. Looked like there was a birthday party in there. A smoking salesman was standing outside and put his coffee cup on my friends car. Not cool. My car came in and sunroof didn't work. It was fixed,but I had a rental car within the first week of owning the car. Something happened to the brakes in NY.... I limped back home and then was without my car for THREE + weeks while they supposedly fixed it. The brake light kept coming on. I had it in three times to have that fixed. Another go around for another three weeks.... It's STILL not fixed. I give up. They clearly don't know what they're doing. I've been driving around with a "check Brake" light on for a year. Screw it. The attitude of the service people was abysmal - just horrible. I hated dealing with just about everyone at this dealership. I also have a Mini. Dealing with the Mini dealership is exactly 360 degrees the opposite. I'm treated as a valued customer. I love every experience at Mini. They treat me right. I dread anything to do with Best Ford. I actually now drive 30 miles to Manchester (AutoFair Ford)... another company who treats their customers right. I will absolutely do future business with Auto Fair. Stay away from Best Ford. They are anything but.... the best. read more

I took my Ford to the shop. I stated there was a coolant leak, they call a an hour into Monday and said they could not find a coolant leak. They asked me why I thought there was a coolant leak. They found it. Said nothing about shop fees that ended up being about 8% of the total bill. In my opinion they do not take feedback well. Other things happened, but I will not go back. They have a form they want you to sign if they give you a discount that says something to the affect you can not post anything bad about your experience. Suffice to say I did not sign that paper. read more

Worst sales team ever! We couldn't make the deal happen so I walked away. They have been calling and emailing me non-stop since. This place is the reason why people hate car shopping. read more

Where do I begin? This is a very dishonest business. The sales managers are all out to hide numbers and make you feel stupid when you are able to prove how a lease is put together. the truck we were trying to buy changed value to us in a matter of days. I left and was told they are "paying my trade off, the new truck is 45" now they said " no we are paying it off but you are rolling over 3,000 plus in negative and the truck is 48,000. Where did the extra 6,000 come from ?! We would never have come back if we knew this is how they did business ! LIARS. Very dishonest read more

I just bought a 2015 Ford Escape and could not be happier ! Best experience we have ever had at a Dealership . Mark Lynch our salesman was awesome . He listened to our needs and did his best to make us happy . The sales manager Rafael Almonte gets a big Thumbs Up . Thank you Best Ford for making our car buying experience a great one ! read more

I'd rather leave my car in the garage and walk than to have to take it here for even an oil change. Honestly not sure where to begin but let's have at it, shall we? Old man Jerry needs to go. He's grumpy, tired, hard of hearing, (not because his ears don't work), and overall shouldn't be around people. I'd have him working out west in a river looking for gold...alone. Second, pricing can be more reasonable. Third, when your shop can't even change brakes without them screeching every single time you brake, you won't be touching my engine. Forth, when your mechanic did shit work, take responsibility and fix the issue. Don't tell me all brakes screech when it rains...and is too hot...and a cloud is out...or on a clear day...or it's too cold...or if your foot is too heavy on it.... I can go on with all the issues this place has but why bother? This is not where you go to fix your Ford, or tricycle, or any car. (They'd eff that up too). With so many options out there for car maintenance and repairs, do yourself a favor and drive, push, pull, tow, your vehicle elsewhere. read more

Could this place be any worse? NO ! These idiots make an appointment on a recall item, and then the day of my appointment I show up and they didn't even order the parts for the recall! They are the WORST DEALERSHIP EVER !!! read more

Place is a joke, prices are a joke, and managers are a joke. Go look at an suv we saw online, to deal with a sales person who seemed nice, honest and upfront. We find out that the vehicles in that area are wholesale to the public, you buy as is, no driving it off the lot at all, have to have it towed, they do not inspect the vehicles at all, you are hoping there isn't anything major wrong with them. We get told the prices are negotiable, that's completely untrue! It's definitely unsettling to look at a vehicle that you don't know what' could be wrong with it, but knowing the price was negotiable helped, we told him we'd call him in a bit not leave him hanging. We tried for 2 days, no reply, so call and get someone new, he says have to deal with a manager, ok, transfers us, no answer as usual, leave a message. Hours later say screw it and drive in. Yeah, prices aren't negotiable, the only thing you can tell with the vehicle by looking at it, was paint had digs in it, and it needs tires because all 4 are bald. He won't budge on price, other than $800 off for the tires, that's the best they can do? Take it or leave it, really? On a vehicle that we were told was a trade in, that you only paid 3 grand for tops, that at the end of the month goes to auction, that you have not and will not inspect for any problems, that we cannot even drive off the lot, have to have it towed, it's sold as is, yet that's the absolute best you can do on it? No negotiations, just here you go! We had cash, your loss! read more

Okay so I had to give him at least one star because if not I couldn't write a review but they don't even deserve a star they replace my transmission three times they replace the seals because they install the transmission wrong the first time second time they damaged the transmission sealed along with the transfer case seals I've gone to three transmissions in Iowa I'm on my fourth one the truck has set 27000 miles on it and it's a 2018and when I tell them there's something wrong with it they say we can't reproduce the same problems they don't have mechanics there read more

I have given this dealership 3 tries when purchasing 3 different brand new vehicles as the dealership is very close to me. I also have attempted service on 4 different occasions to be disappointed every time, to the point of having my most recent vehicle towed from Best (worst) Ford to Ford of Londonderry. Not only is this dealership not price competitive on new vehicles.....they don't care. I have wasted my time on several occasions hoping to avoid a longer drive, I write this review to ensure others that it is by far worth the trip to ANY other Ford dealership.....you will save money on your new purchase. I also have found virtually every person I've been in contact with at Best (worst) has been rude and short, as if I was bothering them. I typically don't write reviews , but with the extreme horrible experiences time and time again, I felt it was my duty to inform others. read more

bought a truck there in 2013 , great experience. Went back to buy another one a few weeks ago and WORST experience ever. left after a few hours of them making me sit around and not showing me the truck's I was interested in. Sales guy tells me he is busy and will try to get someone else to help me! Think they lost interest when I said I would pay cash, no vig for them on the financing.. read more

I cannot speak to the quality of their work as I ultimately cancelled my appointment before I even brought my car in due to their poor customer service. My car needed some work done and I scheduled online. The scheduler showed open appointments for Thanksgiving day which I thought was odd, but other's were booked and since I will be out of town for a few days thought it would be a good day to drop my car off as I could avoid missing work, and they would have a few days to work on it. I received a call saying that I had scheduled for Thursday and 'in case I wasn't aware' they were obviously closed that day and I needed to call and change it. No apology for a misunderstanding--just an accusatory voicemail. I did call in and spoke to Skip. He said they would not be able to take my car until the next week. I advised that they had many open slots through the end of the week according to their scheduling system when I was on it just the night prior. Again, he just said it would be next week and he had technicians out and the scheduling system wasn't accountable for that. Again, no apology, attempt to commiserate or anything that would vaguely resemble an attempt to provide customer service after their company failed to properly manage their scheduling system. As I sit here now, the system is still showing open appointments that evidently do not exist. Had they at least attempted to acknowledge that their system was flawed I would have still gone to them. I understand that these things happen, but the person I spoke to obviously did not care to such a degree that there is no way I will trust them will my vehicle. read more

Bought a vehicle from this place only because they had the exact car. I had been warned of how terrible they were in both sales and service. So, after walking away from the deal twice they sold me the car for a decent price and I begin my journey. Then after bringing the car in for a warranty issue that was very well explained they misdiagnosed and cost me $500,,,, After they made this repair it went back for the same issue a month later and it was a different part covered by my warranty. INTERESTING!!! Then we had a driveline issue (Covered under powertrain) that was very noticable. Service manager, two techs and another employee couldn't hear it. I show up to pick up the car without any fix. Take the first tech I see for a ride and literally 4secs into our ride "Oh, I hear that" comes from the tech's mouth. (How many Best employees does it take to change a light bulb?) Now, due to the fact they had our car for a full day and could not find the issue I took my car as fast as possible out of the that place and won't look back. I am a mechanically capable person by nature & profession. Though, at no point have I ever pretended to know someone elses job until now.... Seeing I keep doing theirs. So, on to the next Ford dealer. Good bye Best... Please change your name... it is too misleading. read more

Service Advisor was rude and told me if I didn't like the amount he charged, that he would go ahead and charge me double! If that wasn't enough, they charged me for a wheel alignment that was never performed. Grade F read more

I bought my second new automobile from Best LM in New Hampshire. I'm a repeat customer because the service is top notch. It is always a personalized experience and the staff there goes out of their way to make sure their customers are happy. I am in the service business myself so I know how much is invested in making sure customers come back! Well done Best LM, read more

We had a awful experience at Best Ford, awful customer service. Never provided us with promised items such as extra key and repairs for the vehicle agreed at the purchase. read more

I had a wonderful experience here! The service was great and I will def. recommend to family and friends

My boyfriend and I just purchased a car from Best Ford from Chris L. and he was excellent! We've dealt with your typical agressive salesmen at other locations and Chris was not one of them. He was pleasant and informative from our first introduction. If we had a question he always knew the answer or would find out for us right away. We never felt pressured by him or anyone at this location for that matter. Once we found the right car we came back the next day to buy from them and it was fairly easy! Would definitely recommend him! read more

Just brought my BMW into their quick service lane. They performed my scheduled maintenance for $40.00 less than the BMW store in Nashua. I'm glad they can work on any car brand. Hope this is helpful. read more

Dealt with these guys a few years back and they screwed me out of $500. They told me my deposit would be refundable if I couldn't get the financing rate I wanted. Then they just kept my $500. read more

Can I give negative stars?!? I have just had the worst experience of my life with this dealership. It does not help that I worked in the industry for 15 years so I know the ins and outs of how the process goes. My husband and I were treated as if they could careless about our businesss from the moment we walked on the lot. We were passed between several different people as each person had a new excuse as to why they could not help us. With it being the end of month and Memorial Day sales we gave them the benefit of the doubt. The real blow came when I went to take delivery of my new car which I was promised was good to go, all we had to do was show up sign and drive away. Arrived dealt with 2 new people only to be told that the deal could not be done. I have never been so humiliated in all my life. Will never do business here again. Buyer beware! read more

I returned to Best Ford the morning after I had picked up my "new to me" pre-owned 2013 Ford Fusion. The purchase included a state inspection sticker, but the service department was closed when I picked up the car. The salesman told me to ask for him and he would assist with the sticker process. I told the salesman that there were some exterior lights on the vehicle that were not working. After a short wait, the salesman took the car into the service bay. A short while later, the salesman told me the car was all set. I had to leave for an appointment, but later, when I checked the lights on the car, I found that the lights in question were still not working. The service department had passed my vehicle and put a state inspection sticker on it, with exterior lights that were not working, even after I had mentioned the problem to the salesman. What else had been ignored or overlooked?? I also told the salesman that morning that one of the key fobs that came with the car was not working. He said he would see what he could do. After speaking with a manager, the salesman told me that the inoperative fob needed to be programmed, at a cost of $50 to $60. I was not happy that I did not have two working keys to the vehicle that I had just purchased for several thousand dollars, but the salesman told me that at least I had the two key fobs, even though one of them was useless unless I spent another $50 or $60. It seems to me that if the customer cost for programming the key fob is $50 to $60, the cost for the dealership to do this for me would be a bit less than that, and would have been the right thing to do for their customer. These two seemingly minor examples of "customer service", leave me with the impression that Best Ford cares primarily about making (and keeping) every dollar that they can, and cares very little, if anything, about being thorough, doing the right thing, and taking care of their customer. read more

just bought a f150 recently and had also had a skeptical view on them but I have to say they brought it a new sales manager (Tony) and Lisa who are well worth the visit. I went to a small dealer ship in mass and was actually dissapointed but then heard I could get a good deal up at Best from a friend so I met with Tony and Lisa and was impressed. Lisa knows more about trucks than most men...including myself and I am someone that likes to know what he is buying. She is very knowledgeable. Give them a try. I had one service appointment and Adam was very good also. read more

I've been looking for several makes of cars, one of which was a Grand Marquis. I found one on Best Ford Lincoln's website. The year was fine with me and the mileage, given the year, was appealing. I do not buy any vehicle (not since being burned due to my own negligence in having many years ago) without an independent mechanical evaluation of the vehicle I'm interested in. I shared my findings with a sales rep (finally go t one after the litany of menu options, pain in the ass), and whose name I did not get, and is not important here, and asked if the car was still available. He told me yes. Also mentioned something about being part of a wholesale lot/batch, what ever the hell that means. I then shared that I would like to see it and if I liked what I saw, I wanted to take it to an independent mechanic for an evaluation. The salesman said they do not allow vehicles off the lot. For me, DONE! Any dealer worth damned will allow a potential buyer to have a vehicle independently evaluated. The money spent on a second set of eyes, is well worth the expensive buyers remorse that may follow. They may not have anything to hide, but don't act like you do. They couldn't give me the car at this point. Run, people, run like your on fire from these people. read more

My wife and I went to Best Ford today... worst experience in over 25 years of buying cars. I told the salesman my wife could pick out any vehicle she wants... ANY. Note: he kept asking me questions although I made it plain this is HER vehicle. And she had it narrowed down to a couple of different types of vehicles... torn between a sports car, pick-up and luxury vehicle. I advised the salesman that she is leaning toward either an F150 (bec she just loves them) or a muscle car... pretty sure he didnt think we were serious buyers. I dunno why not. But for whatever reason, he was very rude... I told him she'd like to test drive the F150 and he sighed and commented "well lets get going because Im sure she'll have to test drive 5 different cars today before we're done." This portly little fellow didnt even crack a smile when he said it... just rude as hell. He led us to the F150, told us NOTHING about it... showed her nothing... explained nothing... then handed ME the key (this is her car, mind you)... and said "have fun" and walked off. My wife even asked "youre not coming??!?!?" Response: "Nope." We test drove it... drove back to the dealership after... handed someone else the key (since the sales-goon had disappeared). That guy said "would you like me to find the salesman you were talking to?" We said 'no thanks' and left. We immediately went to Drum Hill Ford in Chelmsford... once there, she picked out a Platinum F150 listed for over $63K. We'll be closing that deal in the morning... I intend to have her drive it to Best Ford and thank them for being so kind and helpful. Now at least we know where not to go. Drum Hill, on the other hand, was one of the best car buying experiences Ive ever had. They are kind, personable, honest... really great people even if they dont believe youre a serious buyer. Seems to me they (Best Ford) called themselves 'Best' using the same naming convention as those who came up with 'Greenland.' It simply aint so. #worstFord read more

When I bought my car I made a mistake on the check, rather than call me and say that, or send me a bill for the difference, they took me right to court. They are all very macho acting, they like to swear and call you names if they're mad at you. I wouldn't recommend them to anyone, especially not with so many other Ford dealers so close to Nashua. read more

Hello all, I purchased a used one owner 2001 nissan sentra with 60k on a Saturday afternoon. Following Monday on my way home from work the car died (150miles since saturday). It died in The milford city center, I called up Best ford to say I wanted a refund because this car cut out while driving down the road, losing brakes and power steering. Bill Haas told me when I bought the car it would come with a 3 day money back guarantee , they claimed not. They wouldn't even come tow me from Milford to their dealership. Luckily the car started up again but then died as I was pulling up the the light for the dealership. I had to fred flinstone the car to the dealership, not even joking. I had to leave the dealership around 5 but the Funny thing is their ford tech thought it might be the crankshaft sensor. Coincidentally after I got home that night and researched, the 2001 nissan sentra has had many recalls on the crankshaft sensor/components and i've found consumer safety complaints about the car cutting out even after the recall/replaced parts. I was at the dealer bright and early today (Tuesday) and the gm's discussed my situation and told me they would refund the purchase price only and not the dealer fee of 500$ (this was on the advertisement sign so I could not argue. They made a "exception" for me which wasn't really because I was shown and told I would have a 3 day money back guarantee. Don't believe their best ford warranty signs because its a scam and they are misleading. It says on the sign "every used best car comes with a 3 day money back guarantee " it doesn't say certified on it, so that sign itself can be taken for all used cars and not just certified ones. So basically I was sold a turd from a would be reputable dealership and was charged 500$ for driving 150 miles and wasting my own person time dealing with these guys. I am very lucky I took the car to work Monday and took the long way home (country roads) because me or someone could have been seriously injured if not killed if I was driving down the highway and my car cut out at 65mph with no brakes or steering (especially having to stop quickly). This was 35 minutes into my commute home which would have normally been on the highway!!!! I am a United States Air Force Veteran and what you have read is the HONEST TRUTH and I hope no one is treated like this. I feel blessed i'm alive to write this but the Moral of the story is, if you buy a used car from best ford that is claimed to be inspected and "safe" to drive and you crash and die in 3 days/150 miles, they might refund your money back and if they do you'll still have to pay the 500$ dealer fee!!! Veteran buyers and local buyers beware this place cannot be trusted!!!! They make their money by scamming people out of their hard earned money. I have never went out of my way to write a review like this and I hope this saves someone else's time and money!!!!!!! -Ben read more