I've been meaning to write this review because without the assistance of Elaine and Melody, our…read moretrip to Beijing, X'ian, Shanghai, and Chongqing wouldn't have been possible! It was a lengthy process to get visas done, book plane & train tickets, and have private tour guides in 2-3 months time. But they made it happen! All accommodations were clean and modern except for Beijing. But when we mentioned it to Elaine about the condition of the room, she took care of the situation and we were moved to a better room the next day. Make note that many hotel upper floors are better maintained compared to the lower floors in China. Each city had an AYCE breakfast buffet that was beautifully presented and prepared. We were definitely well nourished and fed for trekking and sightseeing! In Beijing, we saw the Forbidden City, climbed the Great Wall, walked around the Hutong area and had great food. In X'ian, we saw the Terracotta Warriors and the excavation site and museum. Managed to find a good spot near our hotel that had crispy Roujaimo (Chinese hamburger). And we found thick winter coats for only $20 USD! What a steal! And with the snow unexpectedly falling while we were there, it was necessary! In Shanghai, we explored the city, saw Yu Garden area, saw the LV flagship store and a huge Starbucks, one of seven in the world, where you see the production of coffee beans being roasted. We visited a few shopping malls to purchase perfume and make-up as well. In this city, there's an unusual combination of beautiful modern skyscrapers along side Chinese and European architecture. In Chongqing, we entered ancient caves with rock carved buddhas, saw stone bridges made from nature, experienced city life where they built the city in levels going upward rather than miles across. Honestly, I'd get lost since GPS couldn't tell you what level you are on! So glad we had a tour guide and driver who knew the city well! It saved us time and energy since we did not have to navigate ourselves. And with a language barrier, it would have made it even more difficult. All our gratitude goes to Star Vacation for creating and planning the itinerary for us. It was a fast-paced trip only staying in each city for just 2-3 days each. Our trip was exactly 2 weeks and it ended in Hong Kong, where we explored it ourselves. It was an expensive trip, but it was experience of a lifetime and truly memorable. We wouldn't hesitate asking Elaine and Melody to plan another trip in the near future!

I had a great experience working with Melody! She was incredibly helpful and patient throughout the…read morevisa application process and made everything much easier and less stressful. She was always quick to answer my questions and made sure I understood what documents and steps were needed. I would definitely recommend this travel agency to anyone planning a trip to China. If you're looking for someone reliable and helpful to assist with your visa and travel plans, Melody is amazing! Thank you so much for making the process so smooth. I'm looking forward to my trip to China!

Twins Holiday is one of the best travel agencies you can turn to for airline ticket price…read morecheck/comparison. But most travel agencies do that is nothing new. I like their service and the staff there are knowledgable, friendly, and courteous. The next time I take a trip to Hong Kong, I'm gonna buy my plane ticket from them!

We book our trips to China through Twins Holiday. The sisters Sara and May are professional,…read morecourteous, and knowledgeable about China. They are patient and take time with us, as we tend to ask a lot of questions about our flights (meals, seats, etc.). I most appreciate that they do not rush our decision or pressure us to buy from them. We would be happy to book through Twins Holiday again!

I got into a strange situation with 1 Stop Travel…read more I received an email confirming my flight to Hawaii for the following week. I wasn't going to Hawaii. After ruling out that it wasn't a bday gift, an April fool's joke, or a stalker, I went to the airline directly to look at the flight reservation- booked by 1 stop travel. So I called 1 stop and they told me they did not know what I was talking about and that they did not send me any email. (and then hung up on me) I called the airline to ask why I was going to Hawaii with another passenger on the res that I didn't know. They said Sorry! 1 stop travel booked this flight and we don't know anything. Really?! Nothing?! So I called 1 stop travel AGAIN wanting to know how they had gotten hold of my personal information. Finally we determined that they used my frequent flyer number by mistake (?!) somehow, even though the day before they knew nothing of the situation. 2 days and 10 phone calls later I got everything cleared up! Annoying!

Undeniably one of THE BEST Travel Agencies in the USA!!!read more

这次参加了文景假期主办的欧洲9国游，觉得甚是愉快，收获颇丰。在此感谢文景假期旧金山店的谭小姐与导游邵璋先生。read more

I applied for a new visa for China two weeks ago, but still had a reviewing documents message on…read morethe consulates site. My wife and I submitted are applications at the same time but she got her visa a week ago. Very nervous because we have a trip to China planned in three weeks. I found China Travel Services and called to see if they would handle my case since I am going on a domestic trip and would need to have my passport mailed to me in another city. I went to their office, now located in Chinatown SF, and spoke to Apple. She was very understanding and understood my needs. I left my passport with her and she instructed me to contact her when the status changed to submit my passport. Three days later I got the message to submit my passport and immediately contacted Apple. She said they would submit and will mail it to me when returned. One week later it was in the mail and returned to me with a new Chinese visa. Very appreciate the help and would recommend this service.

Jack helped our family plan our first trip to Japan this year. He was able to reserve a special…read morehands-on session with a famous ceramist in Seto, as well as a different pottery studio experience in Kanazawa. His travel agency went above and beyond when reserving our timeslot at the Square Enix ARTNIA cafe, even as far as the tour guide opening up her own account to book it. All the hotel accommodations were very comfortable and the breakfasts served there were delicious. Jack was able to help us fit our itinerary with all the sights we wanted to see. We will definitely be revisiting Japan again with his guidance.

Jack and Carole recently helped my wife and I plan a trip to Thailand. We found Jack's knowledge…read moreof southeast Asia, and Thailand in particular, impressive. Thanks Jack (and Carole) for spending several hours with us discussing the myriad of options we faced. My wife and I ended up deciding to experience three distinct destinations in Thailand: Hua Hin on the gulf, Chiang Mai in the north, and Bangkok. With that as our direction, Jack and Carole proceeded to plan for us a terrific and extremely detailed itinerary -- complete with private transportation and guide for each of the sites we visited, hotel, lunches, dinners... the works. We were celebrating my wife's birthday on this trip and were pleasantly surprised to find a birthday cake waiting for us at each of our three hotels! How thoughtful. Jack also called us within a few hours of checking into each of our hotels -- just to make sure everything was going well. The customer service we received from Clement Travel Services is the primary reason why we will use them again. For my wife and I, we definitely feel like we got our money's worth. I couldn't imagine how much time I would have spent trying to create a trip similar in scope and detail to the one we booked via Clement Travel. Thanks again Jack and Carole for creating a great and memorable trip!

Fantastic customer service!We couldn't find any available travel agency that could answer our…read morecovid-19 text question,Alice make our day and so me and my family booked our cruise and air tickets with her,l would also book tours in the future too!!!Highly recommend!!!

Alice the agent is one of our hair salon customers. While I was cutting her hair I mention that I…read morepurchased 4 American airline tickets from cheapOair.com and could not get an refund because the concert we were going had cancelled and we were told by cheapOair.com that because of it, it got nothing to do with the airline and therefore no refund can be done ( sound reasonable ). I wasn't expecting to get it back too, but Alice offer to help!  and I don't know what she did, but she magically helped me got 100% refund back!! I honestly don't mind paying her 50.00-person service fees, if she didn't help, I would get NOTHING returned.

These guys... wow…read more Was scheduled to travel in February, and had planned on renewing once back due to uncertainty of timing and the process, then resort renovation ran over, did not open and we did not end up traveling. Couple weeks later, unscheduled need to travel international appeared on short notice and well, now the crunch right? Not at all, quick search of reviews on Yelp and found Stephen and Aaron, just about a week start to finish for these two miracle workers. Solid, clear communication throughout, reasonable fees and a turnaround that removed all the stress around renewal and away we go! Could not have been easier or smoother. Thanks guys!!!

Stephen saved my trip in September. Just saw my passport was about to expire and my trip in…read moreSeptember is all set and paid for. Stephen got my new passport to me in a week. Awesome service from the start of the process. It was a breeze. Thanks guys for the great service!!

Highly recommend Quinn Travel. We just returned from a beautiful trip to Ireland and the UK…read more Catherine assisted us with our small group tour and air travel arrangements. The trip was wonderfully relaxing and stress free.

When my dad unexpectedly died during my trip home to Ireland, Catherine was available and extremely…read morehelpful in sorting out the rescheduling of my return to San Francisco.

Gigi has been my go to person whenever my family does a big trip. She would arrange almost…read moreeverything for me and will work to find me the best rates. Highly recommend this company as they take the time to understand what I want and make the best effort to help.

dorothy is no longer there but i got loretta who was just as great in making plane reservations to…read morethailand, cannot say enough how great they are at supertime travel