They quoted a price and stuck to it: $95 for a lockout and $60 for a new mailbox lock. This was the same price as another company that responded responded to my Yelp Quote request (which might I add, has a verified license with Yelp and over 800 positive reviews), but since Best Key answered first, I went with them. I will say that I do appreciate them not changing the price on me. That being said, upon my first call, I was told that the tech would arrive at 4:10. The dispatcher then asked me to text him my information. Once I did, the ETA became 4:30, mind you our initial exchange occurred around 2pm. At 4:11, I received a text saying that my tech would be late with no updated ETA. I asked, and was told 5:10. Needless to say, I wasn't happy having been waiting for over 2 hours and being told to wait longer. I asked for a discount which was denied at first, but I persisted and said $5 off would be the least that they could do. The dispatcher obliged, and I was appeased for the time. The tech arrived a little sooner than expected at 5pm, but he was in a personal car with damages to the exterior rather than a company truck. He grabbed one small bag of tools and followed me to my apartment. When he started attempting to unlock the lock, I could tell he was not experienced. I've had a home lock opened by a locksmith before and there is precision to the process. He stuck two tools into the locks and started wiggling them around indiscriminately. With no luck and having seen I already bought a new lock set that I intended to install myself, he asked me if I still needed the old locks. I told him that I did because I was tired and didn't want to install the new ones until the next day. He told me he would install it for me for free and proceeded to DRILL THROUGH MY OLD LOCK WITH A POWER TOOL. There were metal shavings all over my shared apartment hallway floor that I had to clean up. When we got to the mailbox, he didn't have the right size lock on him and had to go grab one from a sister company which took about 20 additional minutes. The repair also included drilling rather than picking the lock and again, I cleaned up the shavings. When it came time for payment, I gave him my credit card. He asked if I had Venmo or Zelle. I genuinely don't have those apps on my phone. He then asked if I could write him a check. I understand that it costs businesses to take credit cards, but you can't try to coerce me into taking the payment type you want. If these modes of payment were preferred, that should've been disclosed from the beginning. Once he started writing the receipt, he kept telling me he was giving me discounts for things that were not my fault. Him drilling into my old lock and being forced to install the new ones was his fault, but he told me he was giving me the service for free. He also said that the price quote was for one door lock, not two. Who on this planet doesn't have a deadbolt on their door in additional to their regular door lock? And if this additional cost was legitimate, the dispatcher should have done his job and asked me more questions about the service during our initial exchange. Lastly, he told me that they typically charge $5 for a credit card purchase and that this was also his "discount" to me. I don't like when people make me feel like they're doing me a favor or use the small-business-card to guilt me into feeling bad. I paid you for a service with the price we agreed upon. The end. To top it off, his disorganized paperwork came out of a crumpled manila folder and I was told to take a picture of the receipt instead of being provided with one. Lesson learned: for services like this, review volume and licensing matters. UPDATE: I received a text message from the owner/dispatcher that began with "I'm sorry you feel that way, however..." rather than an apology for the service received, he blamed me for not having a vacuum for the tech to use (how is that my responsibility?) and also reiterated that I was receiving discounts rather than admitting he should have been more thorough upon our initial conversation about the service. I didn't care to respond and blocked the number. I'm removing one star. Unbelievable. read more

Called them on Sunday nite and they were prompt enough to contact me and said thata their technician would be there in 30-45 mins. I called them after the period and the boss said that the technician would again delayed by 30 mins. Finally he arrived and took 20 mins to diagnose the problem. He replaced a part however the electronic part was not locking it. So the lock works with a key but cannot use the digital controls to lock and unlock it. The price was a little high for this around $170 , but i guess that this is the going rate. We still need to replace our lock as we need digital control. read more

They are AAA+ Locksmith. This was a hard lock project to do. Aaron came out twice to solve the problem on this 1927 door. He had to try 2 locks. The first would not work. He worked around a 2 year old's nap schedule and came in earlier on the second day to accommodate the schedule. Aaron was persistent and did not quit until the correct lock was installed and it worked. I highly recommend this company.Other companies would not touch this problem because it was too hard and other companies just want the quick fix. Highly recommend this company. read more

Very helpful and considerate. Sold me the best product within my price range. I recommend this locksmith to anyone who would ask. read more

Mo was efficient and very professional. Very happy with his work. And he made great lock recommendations.

Gentlemen arrived right around the estimated time and unlocked the bedroom door quickly... In and out within 5 minutes. I was also happy to be able to pay electronically. I will definitely use their service again in the future. read more

This man came to our apartment over by Jefferson Park and he helped us open our front door in no time. He even verified that this was our address, which was very responsible of him. When he fixed the lock, it even started working better. I went to test out with my key and it was functioning smoother. Sometimes a locksmith can damage your lock, but they didn't. Next time I lock myself out, I'll call this place. And they provide a good deal, compared to other locksmiths. They were quick to arrive and communicative about their estimated time of arrival (ETA). They accepted Venmo or Zelle which was convenient, because I don't carry cash. They were even upfront about the quote, most places will not give a quote to overcharge. From the get go they were communicative about their pricing with locks. They also accepted a photo reference. I only waited 15 minutes, every other spot was a 30 minute wait and almost double the price. This place is a deal and so quick!! So glad everything is in good condition as well. People that don't give a quote before are scammers, this place was up front about costs which we appreciate for the transparency and authenticity of this company. I highly recommend going with this locksmith! read more

Best Key Locksmith - Now open - Keys & Locksmiths Near Me

Very good!! I was locked out of my new apartment because my lock was damaged from construction/ previous tenant. They arrived very quickly especially on a holiday!! They were able to replace my entire lock and adjust it so it was aligned. Now my door works better than it did when I first moved in. Highly recommend ! Will contact them in the future to help install the smart lock. read more

Amazing customer service and super fast. I appreciate the help and kind words. I would definitely recommend this business to other people.

I got a quote quickly from this company and they had the most competitive bid so I hired them. The technician arrived the next day and was about an hour late due to traffic but the owner did keep me informed which I appreciated it. The technician installed our new Smart lock on our front door and showed us how to use it. It was a smooth installation and smooth overall process. I would use this company again in the future. read more

Great communication, reliable and got the job done. If I need a locksmith again, this is who I'll call.

I needed a locksmith as my car was locked. I was disappointed with other two local locksmith who did not show up and I was stranded on the side of the road. Best key locksmith were very responsive from the moment I called. It took them 15 min to show up. Aron and Omar opened my car in no time. Thank you. read more

We bought a new house in Santa Monica and called them to change the locks. Omar and Sebastian came and gave a very reasonable quote. We agreed and they did the great job in time. read more

Was locked out of apartment & felt so stressed. Best Key Locksmith was quick to message back & got here within 30 min and opened the lock quickly. Would highly recommend. read more

I was traveling around the Europe and I lost my keys without realizing that and when I came back home I called Aaron in the middle of the night and he rushed to me and saved me from staying out all night. Great sense of urgency and their pricing is what you pay for high quality work. There are so many locksmiths around who would scam you and aren't reliable but Aaron and his company is solid. Best experience ever with them. read more

Luc was great, responded quickly and arrived fast as well. Very courteous and professional

Do not use them they are a scam, they sent someone from a different locksmith company, don't answer phone calls, say there gonna do work that they can't accomplish just to get some money out of you. I asked for puck locks on a van they told me they could do it sent someone out when the tech arrived he asked how many I wanted I walked him around the van and showed him where I would like the 3 to be installed he said no problem and he would start at the drivers side door. Once he began he immediately stopped and said he would start at the rear doors I should have stopped him right there. He did the rear doors about 2 hours later told me he need the right hardware and he would be back, an hour later her returned and continued. 4 hours after he initially arrived he told me he was done and couldn't do the side doors bc there too close and his locks are for a LARGE van. I assured him the other vans same make and model at our shop have them, he told me he would like to see them to get the same hardware used to make sure nothing would be broke. Once he arrived after not replying to texts all day he began using his fingers to measure how far the puck locks were off the handle and door trim. I was shocked you need measurements but don't use a tape measure instead you use fingers, not only does he tell me this but he says the door locks will be different from the rear bc he needs to buy new locks. I told him I didn't think it was fair I would have to pay more money to re key the rear lock so they all match. I then told him bc he used fingers to measure didn't communicate and had made many mistakes I would like to speak to his boss and have someone else come out. After this there tech accused me of trying to get free things and get him fired. At the point I asked them to leave. Magically the manager that wasn't present all day and I was told was off until the next day messaged me on yelp saying he is there only tech which I find hard to believe there a dispatch that contacts locksmiths and that they did the 1 lock they came to do and won't help me or even call me to talk about solutions. This people are scammers once he arrived and didn't do the drivers side first it's bc he know he didn't have materials to or know how to do but wanted to get paid for driving out there. They quoted me 295 and charged me 450 crooks. Please learn from my mistake don't use them or reliance. read more

Mo showed up quick, completed the job quick and a super nice guy. They helped me open a safe that I lost the keys to. Highly recommend !

They are awesome!!! They came to my home and helped by fixing my actual car key and making me a spare. I thought I wouldn't be able to find anyone because my car is older but he was so helpful. More importantly very responsive and up front about the price. Thank you so much for helping me out! read more

I was locked out of my apartment and Aaron came within 15 minutes to open my front door. The lock was tricky and old but he kept trying until he got it open without having to drill or damage my lock! Even with the difficult lock he still got it open in under 10 minutes. Super nice guy, very professional, skilled and really saved me! They were very affordable as far as locksmiths go, and up front about how much it would cost from the start, I paid exactly what was quoted to me. Would definitely recommend them! read more

Aaron from Best Key Locksmith quickly responded to all my questions. He gave a reasonable quote, was on time, and helped to assess our garage door issue after he unlocked it and made a key. He went above and beyond my expectations. His professionalism and kindness was very appreciated in a stressful situation. read more

I requested a locksmith through Yelp and Best Key Locksmith responded immediately. I needed a locksmith to unlock the truck of my wife's car since she accidentally locked her keys in the truck. The locksmith named Aaron responded to my request. He provided an estimate for the service. After I provided him my address and the year, make and model of my wife's car, he provided his ETA. He arrived fairly close to his stated ETA and the cost for the service was within the range of his estimate. Aaron was very professional and polite. He knew his stuff and was able to quickly unlock the truck within minutes. If we ever need the services of a knowledgeable and experienced locksmith in the future, we wii be calling Best Key Locksmith, specifically Aaron, again. read more

Got locked out of my apartment and was desperate. But luckily Aaron came quickly and was able to get the door open in a timely and professional manner. I would totally recommend Aaron's services and Best Key Locksmith. Great customer service. He was friendly and reassuring. read more

Aaron did a fantastic job. Reliable, efficient, and knowledgeable. I felt very happy and secure with our new locks.

Came to rekey my front door and also set up my keyless entry. Quick efficient and kind. I appreciated his quick competent service.

I called and the locksmith arrived within two hours. He did a quick job on the first key and is making a second one to deliver to me. I also gave him something by mistake and he is delivering it to me along with the key. read more

Honestly so fast. I messaged them my address and Aaron was there in under 10 minutes. He had my door open in another 2. Quality, service and Aaron was cool and professional. 10/10 would recommend to anybody in the Hollywood area. read more

Aaron was amazing and we are super satisfied with the job he was able to help us with. We had a key stuck in our front metal door. We contacted Aaron and he replied within minutes with a very reasonable quote and was available in 2 hours. We booked him right away. Upon getting our key out, he advised that the lock was broken and old. We had him switch the lock from another less used so door. He was quick and efficient and our door is working fine now. We highly recommend Aaron. read more

Had a great experience with Aaron who was professional and quickly came out and fixed the issue

Eddie was amazing! He unlocked my car in less than 5 minutes and arrived right on time! He was polite and made it easy!

Great experience. I called Best Key after another locksmith abandoned my project. Aaron did a great job installing my new deadbolt and changing out my front door handle. He took the time to go with me to the store to pick out parts that would fit my door (the ones I originally got would not have fit). Very professional and polite. I would highly recommend Best Key! read more

My keys and wallet were taken last night, and I was locked out of my apartment today. I found this locksmith since it was the nearest location to my home. He arrived in 10 minutes and was incredibly helpful and quick! I'd give it ten stars for the promptness and profesionalism. read more

I needed a locksmith to rekey all the deadbolts in my house. Best key locksmith was prompt, friendly, and very professional. Omar was our locksmith. Not only he got our job done professionally but he was funny and we had a great time with him. Great guy and very efficient. If you ever need a locksmith, I highly recommend this company. read more

Needed mailbox key re-keyed. Owner responded quickly with an estimate. He asked for a little more detail on the lock and had to quote a slightly higher cost. Better to be up front rather than getting a surprise. I was texted about 15 mins prior to my scheduled appointment that the tech was on his way. Arrived on time and completed the project in about 15mins! I would use them again. read more