Sadly, the quality has significantly gone down with this company... so much so, that I can't say…read morethat I feel comfortable referring them to anyone who expects appointments to be kept, as well as their furniture to arrive undamaged.
I used them two years ago and had a fantastic experience, but this one definitely fell short.
I scheduled my move for 10 a.m. and received a text message at 2 a.m. the morning of my move rescheduling my appointment for later that morning. There was no explanation given in the automated message, and suffice it to say I was not happy (in addition to the automated message, I would have appreciated a quick mail explaining the reason for the reschedule, and offering me some sort of compensation for the inconvenience). I was even more unhappy when they arrived later than the rescheduled time.
The movers worked very hard and given the number of steps and the amount of belongings, I felt that the amount of time the move took was acceptable. However, what made me most unhappy about this experience was the condition of my furniture when it arrived... and the subsequent lack of response.
Before and after the move, they do a "walkthrough" to look at your furniture, note any pre-existing damage, as well as any damage that was sustained during the move. In theory it is a great idea, but in practice it was pretty pointless. It's almost impossible to thoroughly perform that task when there are boxes and bags all over the place, and you can barely move around in the house.
The day after my move, as I'm unpacking and reorganizing my furniture, I noticed some damage to a few of my items. My bar suffered significant damage on both sides, to the point where some of the wood has been completely chipped off. One of my living room chairs had a really bad scratch on one of its back legs, and my dresser got a pretty bad scratch on the bottom. (Maybe the furniture was not wrapped properly. I don't know).
I contacted the company immediately to inform them of the damage. In response, I was reminded of the walkthrough and was told that the owner would get back to me. He never did.
The reason I chose to give repeat business to Jason and his company is because it was a small business run by a guy who really seemed to care about his customers, and wanted to do a good job at a great price.
Since then, the prices have gone up, and the service (in terms of getting my items into my home undamaged) has gone way down. Moreover, this company has consistently demonstrated difficulty properly managing scheduled moves. This move was delayed because a job they booked the day before went longer than expected. My first move with this company was also delayed because Jason booked two jobs too close together and the job before mine also took longer than he expected. These delays should not impact the customer... and if they do, then the customer should be compensated for it. Otherwise, if you see you're getting behind, bring in some extra guys, and do what needs to be done to get to the next job on time.
I really liked doing business with this company the first time and was hoping for a repeat performance. Sadly, that was not the case, and as a result, this will be my last time doing business with Quality Movers.
