Worst business experience in my life. To fix a simple blockage requiring the use of a snake, over the course of 9 days, they were no shows on 4 visits, with no phone calls to inform me no one would be coming. The one visit a plumber showed up with a snake, it was old, rusted out and didn't work. Thats the last I saw or heard from him. Now, after the last no show today, I was advised to make another appointment or call a plumber and Bassett would pay for the visit. So, I wasted 3 vacation days waiting at home for a plumber and now I'll have to take another day off with the new plumber. I strongly advise anyone considering to hire this company for any plumbing service to avoid them at all costs. Zero stars was not offered as an option. read more

we were contract customers, when we needed them to come out. we couldn't reached them by the telephone numbers we had and by the ones left on a business card, their service person. read more

Had a yearly checkup on my HVAC which is starting to get old. After being told multiple parts are starting to get old but not failing which is expected at this point I was recommended to replace now. Their best offer was over 21,000$ for their cheap system from Bryant but was pushing a nicer system for 30,000$. Did my research to find Bryant is on the cheaper side for brands. Took me 30 minutes to request estimates from different companies none of which is over 13,000$. It seems many other reviews are complaining of very poor price points from Bassett as well. Make sure you shop around, very dishonest. read more

I am an interior remodeler of over 30 years. I know the difference between a main line and a drain, and I'm sure Bassett does too. Because of a drain clearing promotion for $79, I called Bassett to have my kitchen sink drain cleared. Not my main line. Bassett has notes on my conversation with them about this and the HVAC dispatcher who I reached first saw the notes, and saw that it was clearly for a kitchen sink drain. Not a main line. Technician arrives and quotes me over $300. I showed him the promotion (as the Bassett dispatcher requested I do), and instead of charging me $79, he wanted to discount the cost to by $79, to well over $200. No plumbing company in their right mind or with solid business ethics would charge that much for a simple drain clearing. That's more than a lawyer in Washington DC makes. I sent the technician packing and call dispatch. The plumbing dispatcher disagreed with the HVAC dispatcher and with their own website and still wanted to charge me a base price of over $300. The plumbing dispatcher wouldn't even open the browser in front of her and look at the ad which I have posted below. This is the most insulting bait and switch I have encountered in at least 15 to 20 years of being a contractor. ZERO stars for wasting my time, lying to me, treating me like a complete idiot, and trying to take advantage of me. read more

Bassett Services: Heating, Cooling, Plumbing, & Electrical - Screenshot of the promotion taken the day the tech arrived. - Plumbing Near Me - Loveland, Ohio

Called early morning on Monday, appointment scheduled all day window up to 5:00 PM, no show, text or phone call, follow up with a call and the response was to reschedule. Rescheduled for Friday, window 10:00 AM to 12:00 M. Received a text on Tursday that the appointment window was between 08:00 AM to 5:00 PM, called on Thursday around 4:30 PM, spoke to the dispatcher, explained the above and confirmed a new window time from 11:00 AM to 1:00 PM, by 1:10 PM, No show, Text or call, I called to follow up and they just said that some emergency happened and rescheduled to 3:00 PM to 5:00 PM, canceled and back to square one! read more

Kevin was great. After flooded basement, replaced Sump Pump and shored up pipes. DO NOT USE IF YOU NEED HELP OUTSIDE OF HOURS. Sump pump died Sat and no one to even call until Monday! Will never use again. read more

Nathan was very friendly and knowledgeable and resolved the plumbing issue we had. We will call on Bassett services for any of our future needs, whether they are plumbing, electrical, or HVAC. read more

Best Plumbing, now owned by Bassets, is great. Jeremy arrived on time, was cheerful about having to park far away from my house, quick and effective with his work, and clear in his communication. Would definitely call them again. read more

Update after owner response: Yes, I did agree to the service and the price, but my comment that the price is outrageous for the work done still stands. This, to me, was a potential emergency situation, so having already taken a day off work, with a licensed professional standing in my home on a Friday, I couldn't fathom not having him complete the service. I simply would not be able to have had another company come out that same day or over a weekend. When I had called to schedule, if the price of service had been told to me then (which it's a fixed price it seems so it could've been), I would've sought out a different company. I'm not looking for any compensation. I would leave the same review if I had declined the service, so the signing of documents is irrelevant. Simply seeking to let others in the same situation aware of what they may be getting themselves into. read more

BEST Plumbing Service: We just had an excellent experience with Saul and Kyle this afternoon. They hydro jet cleaned/cleared our main sewer line from the house to the street (about a 120 feet) removing snarls of tree roots that had completely blocked it our system. We got 3 bids and BEST was about $450 less than competitors. The whole interaction was positive and we feel comfortable recommending Saul and Kyle to our neighbors. Very professional demeanor. read more

So disappointing. We had them out to fix a clogged sink and they did and it cost $280 to snake the drain. four hours later our toilet started overflowing with poop water everywhere. Best Plumbing was closed so an emergency plumber from HELP came to fix the new issue (another $175). When we called to request a refund for the issue Best Plumbing caused we were told that there was no way it was their fault and they wouldn't be doing anything to remedy the situation. We were very impressed with HELP plumbing, though, and would recommend you just give them a call. read more

We had a problem with no water coming into the entire house. Called Best Plumbing & they responded quickly & sent a technician out. He arrived & within 5 minutes of us expressing our problem & concerns he had water flowing! We were so impressed by is knowledge, professionalism & concern. The technician (Marcus M) accessed the problem & had it working in no time. He gave us advice in the event the situation came up again and we trusted his advice & had it done. We previously had 2 companies come out. Both of which gave us their opinions but they absolutely were wrong. However the technician knew exactly what to do & our water was restored. No gouging, & no unnecessary repairs. I would highly recommend them in the future The knowledge & professionalism of the tech (Marcus) was impressive! read more

Best quality, licensed personnel, and communication - exceeded my expectations. Repeat customer, A+

I was very impressed with this service. They were quick and courteous. We had a pipe spraying water in our basement. I was a little freaked out since I didn't know what to do and the carpet was getting wetter by the second. He got here within a half hour and fixed the problem within an hour. I will definitely be calling them again. read more

Charged me $60 to come check my gas pipes because they failed pressure test at inspection. Told me I needed to spend $10,000 to replace all of the gas pipes. Got a 2nd opinion and pipes were fine. Just needed valves to be tightened. Never got my $60 back. Save your time and money and don't get ripped off. Invoice #23701. read more

Called for service and of course they were late but had every excuse under the sun. The technicians were rude and very unprofessional. I would rather call a national chain than these guys. If I could give zero stars I would. read more

They came out to give me an estimate on fixing or replacing a shower faucet. He was able to fix what I had and save me the money from replacing. Another local company had come out and gave me an estimate of $1600 to replace. BEST fixed it for $325 and if it needed to be replaced the estimate was $700. Very pleased with the professionalism, the work done, and the pricing. I highly recommend! read more

I don't write a lot of reviews so this one means a ton. Hands down, one of the best service companies I've called. I had a very unique situation with a 1 year old dishwasher that was building up what I call a 'bio funk' inside the whole machine. This wasn't a cheap dishwasher either. I'd previously called the dishwasher warranty company who said 'it's a water issue, good luck and call a plumber'. So I did. While describing the issue to the front desk receptionist, she not only was very knowledgeable walking me through ideas but spent the better part of 30 minutes answering my questions. After scheduling a service call, the OWNER called me. The receptionist took my 'bio funk' problem to the top. The owner called me to recommend NOT scheduling a service call and provided me with 'solves' as she had seen this in the past. She did not want me to spend money already knowing the problem was not water related. What owner of a business does that!!! I scheduled the service call anyway, no issues there. I wanted 'peace of mind' when calling the warranty company back. The crew that came out was great, professional and honestly, surprised me on how long they spend throughly checking water supply, heater, connections, back flow, etc. Net, net...it wasn't a water issue! Several parts in the dishwasher malfunctioned and the warranty company ended up coming back and replacing the majority of the interior parts. I appreciate the honesty of a company and the personal attention of the staff. I will definitely use them again and highly recommend. read more

I feel like we are in constant need of a plumber for a sink, toilet, sump pump or other water issue-- we are BEYOND pleased w BEST plumbing and Kevin with our service and associated costs. In addition, I really like the text confirmation of appointment and text tech transits alerts plus the ability to track arrival Lastly, Kevin is super friendly, knowledgeable and always has what is needed on his truck. We have used other plumbers in the past with other companies who have been fine. We ONLY use BEST plumbing now for all of our plumbing needs. read more

I never expect write a review for a plumber because we've had bad luck at lots of other places in the past. But Best was the exception to the rule. They were 1.5 hours early (after calling first of course). They were transparent in their pricing, told me exact what they were doing at each step and actually ended up doing more than what I paid for. I will definitely use them for all my plumbing needs moving forward (although I do hope I don't have many :) ) read more

These guys were fantastic the first two times we used them - quick response, reasonable price, efficient work, and patient with explaining what they were doing. If this ended there, I'd highly recommend them. Then came the third time. On BEST's website, they advertise that they clear downspouts. Since we had a great experience the last two times and now had standing water in a gutter (with no obvious clog), we figured we were in great hands going with Best Plumbing a third time. Well, the next time they came out, there was a lot of noise dismantling the gutters and using a tool underground. After I noticed what they were doing, I went outside and asked that they specifically check an elbow connection into the downspout at our ground level - we (correctly) assumed a clog was there since we didn't see much water actually exiting the downspout into the drain in the ground. Because of this, we didn't think the clog was underground so when I saw what they were doing (digging into a pipe underground), I just assumed they were checking everything. After asking about checking the elbow/connection again, I was assured multiple times that they'd take care of it so I went back inside my home and resumed working. At the end of the visit, the plumbers assured me that they checked the elbow and 'could see daylight.' They then also showed me a collection of roots they had pulled from the pipes underground. Since the water had evaporated from the gutter before the plumbers arrived, I assumed the job was done. I paid nearly $300 and they left. It then rained the next night and the same gutter was overflowing. After calling BEST again to let them know the issue wasn't resolved, they scheduled a follow up appointment for a few days later. The day of our next appointment, two hours before our 'window of time,' someone called from Best saying they didn't see the point in coming out since they were just plumbers and 'had already done what they could.' I was then informed to hire 'gutter professionals' should I still be experiencing an issue. The issue with the gutter was clearly explained before the plumbers started working. If they weren't willing to check the spot I was concerned about, I should have been notified ahead of time. Next, why I was told they checked the connection/elbow when they clearly hadn't is maddening. We essentially paid $300 to solve a nonexistent problem (I'm sure roots in a pipe are not great but we didn't call for preventative work, we called for a very real and current problem). We've since rented a short ladder and confirmed that connection in our downspout is completely clogged. I wouldn't recommend this company in the future due to misrepresentation (not stating limits on how much downspout clearing they actually do) lying (telling me the pipes were clear), and their lack of willingness to follow through on what they've been hired to do. read more

Outstanding services, both in customer relations and in their ability to quickly and effectively address and fix plumbing issues. If I understand right, each of their trucks actually has a licensed plumber in it, which is not the case with other plumbing companies. Overall my experience with them was great, the prices are reasonable and I'd recommend them to anyone experiencing plumbing issues. read more

Impressive. We've employed now going on six years. Quick response. We're in 60 year old home. Smart consultants about knotty problems. Fair prices. In short, we depend on them. read more

WARNING: Do not use this company! I paid BEST $480 to rebuild a leaky outdoor hose bib. When the technician had completed his work, he told me that he had replaced all of the internal parts in the faucet, yet it continued to leak. He said that the housing around the bib had probably warped over the years and was not reparable; he offered to replace the entire hose bib for $462 more. That's $942 total for a faucet! I declined. After the technician left, I took the leaky faucet apart myself and saw that he had replaced only the external parts that the consumer can see (vacuum breaker, head nut) and had not replaced any critical internal parts (operating rod, plunger, and drain valve). The technician lied about the work performed, then tried to sell me an entirely new hose bib. NOTE: I was able to order a rod assembly for $45 online and replace the old rod in 10 minutes. Problem solved. Bottom line: stay away from this company! They are deceptive and will charge you for work not done or not done properly, then lie and try to sell you something more that you don't need. I would be skeptical of the credibility of the good reviews that you see here. I have written to BEST requesting a full or partial refund of my $480 and have not received a reply. read more

I had a vacant property de-winterized on a Friday for inspections on Monday. On Monday, upon inspector's arrival, it was found that an exterior hose bib was left in the "on" position all weekend. Now there is a leak in the basement wall. Called into BEST and was directed to speak with the owner. The owner offered no remedy other than a "thanks for bringing it to our attention" and "I'll talk to the plumbers". Oh, and I should note, he mentioned that anyone has access to an exterior hose bib. Not sure where he was going with that point, but when your company makes a costly mistake, in the world of business, you make it right. Careful who you trust your business with. **Added - BEST Plumbing emailed me a picture of an exterior hose bib as proof that the hose bibs were turned off when his plumbers left the property (not the hose bib that was left on). Then insinuated that the Radon Test DROP OFF tech may be responsible for going behind the side bushes on the exterior of the property and turning on the hose.** read more

We had used Best previously to get a gas line repaired quickly and returned to them for an estimate on some plumbing. I shared with them when scheduling the appointment we are trying to get a ballpark idea, same when they had someone at our house for the estimate. Over a week goes by and we still didn't receive the estimate, I called and asked when to expect it. Only to be called back and told they are not taking on remodels at this time, which was fine considering we weren't to that stage and were just interested in the estimate. Although, I would have just been ghosted if I wouldn't have called and asked. Not super impressed with how short and hesitant the receptionist was when I asked if I could still get the estimate, awkward silence over the phone and I was asking if I should expect a call back and she hung up- so safe to assume I won't ever receive it. It's a pretty poor experience to have my time wasted and not even receive an estimate. I don't recommend Best as my experience so far has been they are a good company for when you are in a jam and they can make a quick buck. I would go somewhere else instead that has better business practices. read more

Had Best Plumbing out to handle a drain backing up. $297.00 later and the problem was not fixed. When we had to call them back a couple weeks later to finish the job we were told it would be no less but than $150 more to try a different technique on the exact same drain. read more

Very disappointing. We had them out to clear a back up in our basement floor drain. They provided a hydro jet service for $800 and told us we should not have any problems for 3 years. Here we are 8 months later and the drain is backed up again. When we called we were told that it is considered a maintenance issue and we would be charged again if they came out to clear it. read more

Contacted them to repair a igniter in a hot water heater, the person they sent had little or no knowledge about the hot water heater. Spent an hour ended up with a different problem then I began with; attempted to convince me that I need an electronica board in excess of $1000. Ended up asking for a $60 service fee and recommended I hire somebody who knew how to repair hot water heaters read more

They want $522 to replace a garbage disposal. This is beyond comprehension. I have no idea how this place has such high ratings. I will NEVER call again. I wasted $60 on a service call. I am furious. I will tell everyone I know about this. read more

I live in a condo where they used very poor pipe material in the underground water line. Ernie has fixed two leaks so far, one back in 2012 and another one just recently. Both times he (and his staff) have been prompt, friendly, professional, knowledgable, and very efficient. My HOA (who I had to go through to get the work approved) said the recent repair could take days, but these guys had it fixed in a few hours. They are also very reasonable with their pricing, I highly recommend them! read more

I do not recommend BEST Plumbing. Called BEST Plumbing to investigate faint gas smell in basement. They charged $60 just to show up, then requested another $270 to put soap solution on the pipe joints to find the leak. I thought the $270 was excessive and declined the service. BEST Plumbing refused to refund the $60 they charged just to show up. read more

I noticed my ceiling had water stains on it and knew my upstairs toilet had an issue. I called BEST PLUMBING on a Wednesday and they had Darrell out Thursday morning to look at it. He showed up promptly at the time I was told he would be here. He was very professional and knew exactly what the problem was. He came prepared to fixed the problem with all of the supplies on the truck. I am HAPPY to say, my toilet was fixed in about an hour!!! Now that's the BEST PLUMBER service I have experienced!! I recommend Best Plumbing Service to everyone in Cincinnati!!! read more