I ordered replacement parts for Pentax Superflo pool pump and the company shipped them out immediately.

Quick ship. The caulk/grout was exactly what I needed to fill the gap between my coping and the tile. Color was a good match. It was one of the only places I could find it. read more

Exactly what we needed at a good price. The part we needed arrived on time. Very pleased and will shop there again.

Love the Best Pool Shop! Best prices, quick & free shipping, great products, plus, supporting a mom & pop shop & not a multi million dollar corporation! We will be back!! read more

Second time ordering from them. Website is easy to work thru. Both orders were promptly processed and mailed.

I try to maintain my pool and equipment myself. This is my go to for purchasing pool parts on line. They offer fair prices with prompt delivery! read more

Very prompt fulfillment of my order for a pool heater pressure switch. Best Pool had the best delivered price.

I desperately needed something to skim the surface of my pool. I don't like random floating debris on the surface of the pool. I'm new to pool maintenance. I found a perfect solution, the Pooldevil Pro Automatic Pool Surface Cleaner. I know it seems obvious that anything titled a pool surface cleaner would work, right? Wrong, I have tried others - but the Pooldevil Pro Automatic Pool Surface Cleaner -is AS ADVERTISED. It is simple and easy to use. Awesome find. I will be using Best Pool Shop for all my pool needs. read more

Do not do business with this online retailer. They advertised a pool/spa relay as Pentair, including Pentair part number in the header description so I ordered it. It was not a Pentair part. When I complained, they stated that it was "advertised" correctly and pointed out another descriptor 4 pages down that said "Made by Intermatic." The relay sent to me was by yet a third brand, called OMRON, who has no affiliation with Pentair or Intermatic. I requested an RMA and a refund but I had to pay for the return USPS shipping cost of $5.60. They withheld a 20% restocking fee, $6.60, from the refund, even though they did not even send me the part they thought they had advertised. They refused to budge on the restocking withhold and I had to make a claim through Amazon Pay guarantee, who granted me the cost of return shipping and the 20% withhold fee. The retailer then blocked my access to their website, as evidenced by easy access from two other networks. How is that for a business model! read more

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I ordered a complete Hayward Pro-Grid Filter Element Grid Manifold Cluster and it was the lowest price than any other place and shipped fast. read more

I order a part for a Pentair filter on June 5th and paid for the order. On June 6th the order was cancelled because they "had complaints from our customer and stopped selling the product". The next day the product was listed again at a higher price. They claimed "the received another one yesterday" but declined to honor my original order. They have now blocked my IP from accessing their website. I have email correspondence and screenshots upon request. BEWARE. read more

I was in desperate need of a pool cleaner head the rebel they had the best price and I only needed the head and it works beautifully thank you thank you thank you read more

Smooth, efficient, and easy way to get hard-to-find pool parts online and in the mail. It was so simple to find the part I needed on their website, then order it. In just a few days I had my part and my pool pump up and running again. Will definitely order from them again! read more

order: #95815 I ordered Novalink SL self leveling/ Tan. Payment is so easy using amazon and fast shipping. It was good experience with them read more

Horrible customer service. I called to get information about a pool product and spoke with the owner Vinnie who was extremely rude and unprofessional. He couldn't be bothered with providing me with any information and was hostile and condescending. There are plenty of other pool companies that carry the same products that treat customers way better that this guy, so save yourself from being treated like this and shop somewhere else. read more

Do not call them for any help. I called to ask how I could register a warranty for a Pentair pool cleaner head I ordered from them. Th person I talked to was rude and impatient and provided zero information about how to register my product. i wonder how helpful they would be if I had any problem with any product I received from them. I will choose never to do business with them again. Buyer beware! read more

I needed a new Pentair Rebel cleaner for my pool. They had the best price on an updated version, I ordered it, 3 days later it arrived at my house. Great price, timely delivery. I'll definitely use them for parts again. read more

I called asking for information on a part prior to submitting an online order. The customer service representative was completely unprofessional and rude, so I decided to take my business elsewhere. It is worth spending more money to not be treated this poorly! And, Mr. Customer Service Rep, it is not nice to hang up on people mid-sentence. YOU have a job because of customers, like me. Good luck! read more

I bought a new pressure relief valve from this store to replace the one that was leaking on my filter. This came quickly and safely, working as expected. Best of all, the price was very reasonable. This is a great store that I will return to for future repairs. read more

Outstanding service and communication from this business. I ordered a lower pool filter, in hopes I could save my failed filter. It was over sized and arrived in 2 days. I ended up not using it and returned it. I was unaware of their restocking fee and also had to pay to send it back unused. Lesson learned know what you are buying, returns are very costly. I then purchased a back wash valve from them. This took over a week to receive. Not their fault but just slow postal service. The part fit perfectly. Bottom line, good experience and quality parts. I would use them again. Just make sure you order what you need and do not return it. read more

I have mixed feelings about this company, but I'll go ahead and leave it 5 stars anyway. I needed a complete filter element for my hayward filter, but I wanted to buy it locally. I found it at Best Pool Shop and after doing some research, I decided to buy it from them. I was also thinking about just buying a whole new filter and be done with it, so I started asking questions thru chat (Vinny answered, I think). He answer a few of my questions, but eventually said "Just come into the store and we'll help you". OK, fine, but exactly at that point, I was locked out of their web site. After being locked out for 2 days, I decided to access it from somewhere else and got right in. I purchased the filter element, it came in 1 day! Very happy with it, but they could have sold me a whole new filter had they not black balled my IP address. Oh well, there blackball saved me $1000. read more

I placed an order that I understood was the proper item based on the parts number. I received an item that was no where close to what I ordered. I returned the item and to this date, 2 -3 weeks later, I haven't received my return payment. Terrible return policy for an item. i spoke with owner and during our conversation, he became very rude and told me it was my fault for ordering the wrong part. I went by the parts number. read more

Good service and fast delivery at fair prices! Highly recommended for online pool shopping at hardware store prices. Shop with confidence that your order will be promptly shipped. read more

Needed a pool heater part and was skeptical about ordering cross country, but they did an excellent job keeping me informed during the order and delivery process and it arrived on time perfectly. Would definitely use them again and recommend to friends. read more

Quick turn around and great price! Kept me updated by email thru the process, great service

The man that works here is incredibly rude and is not helpful. They didn't even have what we needed. Don't bother wasting your time here.

The site was easy to place my order for my PenAir pool cleaner and arrived with no issues.

DO NOT BUY FROM THIS SHOP - WORST CUSTOMER SERVICE EVER!!!! I purchased a Flow Switch from their online store. Part arrived, all was good, I carefully followed all instructions and tenderly installed the part. No problem. Turned on the pool motor and the salt system indicated all is fine... for a few days. Then got the same old error code 'FLO'. Thinking, no problem, I emailed the shop and asked what to do and was told to have the 'licensed technician' that installed the part contact the manufacturer. I responded I installed it DIY, now what? They responded in repeat fashion but, I installed it to the directions that came with the part.... no mention in the instructions or on their sales website that a licensed technician was required to honor the warranty or install the part. Made no difference, the EXTREMELY RUDE AND OBNOXIOUS OWNER argued with me, talked over me, yelled at me, used foul and abusive language (to which I did not respond in kind), and completely refused to accept any responsibility for failure to inform customers of the 'professional technician' requirement. DO NOT BUY ANYTHING THAT MAY FAIL from this shop. Read all negative reviews and the owner's response (if any). The dissatisfaction is consistent!!! read more

Found a hard to find Pentair part quick and easy thanks to my new friends at bestpoolshop. Lightning fast delivery, great prices, what more could I ask for? Will be back again. read more

Terrible support and return policy. Beware, you will be charged a 20% restocking fee after paying for return shipping. Will not allow cancellation immediately after ordering online. Customer service is non-existent. Not friendly service. They just tell you to look online and they provide no help. Edit - After leaving the original review the store owner called me and used extreme profanity and yelled at me for leaving the truthful review. This is the most unprofessional business I have ever experienced. I highly recommend you do your business elsewhere. Not good people, very hostile! read more

Horrible horrible HORRIBLE SERVICE!!! Don't bother coming here the employees are really rude for literally no reason as if they're bothered when you ask them questions. Save yourself the headache and take your money somewhere else read more

I ordered a new lid for my pool pump and ordered what from the description on the Best pool shop site said would fit...after waiting a long time to finally get the product I put it side by side with my old lid and found that it was way too small. I then contacted best pool shop to ask that the send me an RMA label in order for me to return their product. I did get the RMA and returned the UNUSED product at a cost of $10.80. A week later I got an email from best pool shop stating that they would only Partially refund my purchase price because I ordered the wrong item(and they did not even suggest what the correct item might be!). Additionally, they Refused to reimburse me for the Postage I paid to Return their product!! So it cost me money to order and return a part from Best Pool shop that didn't fit!! I contacted INYO POOL SUPPLY who suggested which part I should order and THEY were Correct!! Best Pool Shop has lost any and all business from me and my contacts!!! read more

Not the BEST customer service. Cheap packaging caused part of my order to go missing. Been nearly a month with no resolution from seller. I will spend my money elsewhere. read more

I needed a seal for my pool light cover and I replaced the seal with no issues. Good price and fast service.

Great service and communication from Vartan, will definitely be back! He helped me get an out of stock pool cover I needed and couldn't find anywhere else. He was very helpful. Leslie's just cant compete anymore with customer service and getting what I need. Reviews brought me in, service will bring me back. Definitely recommend. read more

worst experience ever! sent my cheap pool chemicals with signature requirement.... so i had to miss a day of work to buy their pool chemicals? on what planet does this make sense.... worse decision to use this company ever! do not buy from them unless you want to stay home for days waiting for your items to come so you can sign in person! i saved 2 dollars from buying it local, and i spent 2 days at home sitting waiting for the door bell to ring! does this make sense....no! don't buy from them (oh, yeah....they put in the tiny fine print that i nor anyone would ever see, nor did i see it, that your order 'may need to be signed for'....if you saw that ....wouldn't you think that meant someting valuable...like a pool pump ....not some cheap couple dollar pool chemicals????) and when you don't skip work or stay home from your planned vacation to get your pool chemicals.....they charge you if it is shipped back to them. what a horrible system and company! never never never again! read more

I have a Pentair pool filter with push pull valve piston with handle which started to leak from the handle. I called Best pool Shop in Pasadena California for advice and to see if they have a replacement handle. I was told to order part number 263055, and to order it from their website. The person I spoke to was in a rush and it felt he didn't want to talk much. I ordered the part from their website. I received the item and when I tried to install it did not fit. I took the item back to the store and spoke to Rudy about the wrong item I received. I was told that I need to come back in 4 days to speak to the owner of the shop Vartan. I am about 25 miles away from the shop, so on Monday morning I called and spoke to Vartan and he said to come down to the shop and he will take care of the problem. So when I got to the shop the first thing Vartan said is that there is a 20% restocking charge. But I explained to him that they shipped me the wrong item based on their advice. Vartan is a very snobbish and have no customer service manners. I told him I did not want to return the item I just wanted the exchange for the correct part and I would pay the price difference. He said no you have to return the item by going to the website and do a return request. He was fixated on the restocking fee and wanted to charge me the 20% restocking fee. Vartan said that I had to pay full price for the new item. Terrible place to do business with and absolutely unfriendly customer service. read more