This place is pathetic. They are all a bunch of liars! This is definately not the place to go if…read moreyou want to buy a vehicle. They give false information and guarantees. I drove 30 mins. to purchase a specific vehicle from them on a friday. I drove the vehicle and it had a few quirks which I was told could be fixed while I waited. I proceeded to tell them that I need this vehicle asap please. Well 2 hours later with all paperwork signed, They proceed to tell me I cannot take possesion until monday by Noon. I took off 5 days to buy a vehicle and get stuff done to it...alarm, tint, rims,tires etc. I had appointments set up. Today is monday and the time is 2:00 p.m. and I still have no truck and they havent even left to deliver it. I have now missed my appointments. Their attitude through this whole process was ohh well. The time is now 5:00 p.m. dec 23,2013. I just called hughes back to let them know that since they could not live up to their end of the deal that I want the deal cancelled. I do not have possesion of the new vehicle. They proceed to tell me to go f**k myself and that they own my car now and that if I try to get my title they will have me arrested. I have called the finance company and had the deal cancelled. called my insurance and had that part cancelled. I have also called the methuen police who will escort me there tomorrow to pick up my title. That is of course After I file my report on the threats that were made to me. The police say they have had multiple complaints on this shady buisness anyway.

Buyer beware! I bought a truck here 3 years ago And I still have a badd taste in my mouth from it…read more I should have done my research 1st because everything that everyone is saying is the same stuff that has happened to me. It took them 2 weeks to finalize a deal that they promised me would be done in 48 hours or less. Add to take numerous days off of work to go there for them to tell me to wait a few more days and to just be patient. Went to have some things serviced on the truck and nothing got done almost like they brought it in the garage looked at it and then turned it around no repairs were made. These guys are scam artists and I hope that no one makes the same mistake I made.

"If you like being left hanging and chasing down your own warranty info -- this is the dealership…read morefor you!" If you want a dealership that leaves you hanging on their every word, look no further. My first few gripes? I let them slide -- I wanted the car. But after this experience? I would NEVER go back. We agreed on a price, but somewhere along the way, the doc fee mysteriously jumped up by $100. I pointed it out (credit to the one kid there who was actually decent) -- he said "No problem, we'll fix that." Cool. Then I had to wait around for 2-3 hours to sign the paperwork -- because they only had one finance person on duty, and she was busy with another customer. The other finance person had called out sick, so I just sat there, waiting. Again -- I'm patient. But when we finally get to the paperwork... surprise: they never fixed the doc fee. My fault for missing it during signing -- but not exactly a confidence booster. Dropped off my $10,000 down payment check the next morning. They told me the car should be ready later that day. Great! Except... nothing. The next day? "Oh sorry, the registration person is out sick." Fair enough. But funny thing -- they still cashed my $10,000 check. I go to the dealership in person. "You can cash my $10,000 check but you can't register my car?" They suddenly scramble to "handle it." After several insincere apologies and another 3-4 hours of waiting, the car is finally ready. I'm visibly annoyed, moving my stuff from my old car -- which they generously gave me $1,000 for (I regret even trading it in). Finally, the manager comes out -- the first sincere apology I got -- gives me his number, says to call if I need anything. Fast forward -- car fails inspection for emissions. Turns out the battery is from 2020 (same year as the car), not new like I was led to believe. I call the manager -- he says he'll call me back in 10-15 mins. Never does. Now the fun part: after driving the car for a few days, I started noticing weird noises. At first, my mechanic thought it might be pulleys related to the turbo -- but to be safe, I scheduled an appointment so they could put it on the lift and check it more thoroughly. When they did, they heard additional noises coming from the transfer case and transmission. Nothing catastrophic yet -- but concerning enough that they referred me to a transmission specialist to take a deeper look. I figured -- hey, I'll try one more time -- the manager DID say "call me if you need anything," right? I call him -- he immediately asks if the check engine light is on (it's not) -- and basically tells me "we don't do anything for noises." Lovely. He texts me later saying it's still under Ford warranty (gee, thanks). Meanwhile, I'm doing some digging -- turns out the Buyer's Guide lists a warranty but with zero actual info on it. I had to formally request the warranty details (which should have been provided at purchase), along with the details of the extended warranty I paid for. That was last Wednesday. No response Thursday. Reminded them Friday. It's now Tuesday -- still nothing. And just to top it all off -- they didn't even bother resetting the oil life indicator. After supposedly changing the oil as part of their prep, the car is already showing 8% oil life. Just the cherry on top of an experience that truly screams attention to detail. Summary: If you love doing your own warranty research, chasing managers for info, discovering surprise fees, and hearing "we don't do anything for noises" after dropping $10K -- THIS is the place for you. Me? Never again.

When I buy a car from here they say I have 4 time oil change are free or till 20,000 Miles . But…read moretoday is my third time to oil change and they already charge me. Well I'm not sure I will keep come here for service or buy car. Promises and trust are essential, but I tried trusting them and they didn't keep their promises. Remember, if you buy a car here, they will promise you many things, but they won't actually tell you the truth. And when I buy a new car they say they can give me a shirt and hat but I never got anything .

Cannot say enough favorable about my interaction with Frank. He provided everything I asked for in…read morea professional and timely manner along with offering to deliver the car two hours away. Sadly we had to put the car purchase on hold as got hit with huge tax bill (sure love it if Trump got rid of capital gains tax when you fix up a place with sweat equity!) Oh well have to help keep government going as not want any politician to lose their job. Ok now that got that off my chest if need a car reach out to these guys.

Title: Formal Complaint - Misrepresentation and Unresolved Vehicle Issues…read more I am filing this complaint regarding my purchase of a 2016 Kia from Dracut's Car Connection on July 15, 2025. Since the date of purchase, I have experienced repeated mechanical issues, including the check engine light returning multiple times despite numerous visits to their shop. I was informed by Frank, the owner, that certain repairs were not covered under the warranty, requiring me to pay out of pocket for parts and even travel five hours to Massachusetts to obtain one myself. Despite these efforts, the same issue persists, and the vehicle remains unreliable. Additionally, the dealership refused to provide an itemized receipt for the work allegedly performed, and I have evidence that my signature was forged on certain documents. I believe the vehicle's defects were known prior to sale and intentionally concealed. I am requesting that this matter be formally investigated, and that appropriate action be taken against Dracut's Car Connection for misrepresentation, possible forgery, and failure to honor warranty obligations. Rose Keller

I have been going here for years and all I gotta say is the service is phenomenal and they will do…read morewhatever they can to help you out and make sure that your needs are fully met! I also bought my first car from them back in high school and had absolutely no problems for years with this car! Not to mention if you have to make an appointment last minute, they try their best to fit you into their schedule!

Bill and Steve are awesome service advisors . The service technicians are well trained and…read morecertified . I have never left there service department feeling I was over charged or disappointed. I have bought a couple of cars there and the same nothing but great service . I have been a customer there for approximately 30 years from the first car I bought there

Mr. Cody is the best mechanic around these parts. A Marine…read moreveteran who still adheres to a strict code of integrity. We consider ourselves very lucky to have found him, after we moved to North Andover three years ago. If he tells you that need something, then rest assured ....... You need something. And the repair will be done right and on time. You're in good hands.

Fast, pleasant and honest! Great service at a very reasonable price. Thank you, Cody's Auto!read more

I've been dealing with Motta for years but the auto body shop not the car dealership. I've had…read morenothing but good luck. I only have one issue, the number you have listed for your business is out of service. Please tell me that you are still open. I can't find your phone number

Take notes, put everything in writing, don't sign anything until YOU have checked everything!…read moreDiscrepancy on the odometer AND finance rate quoted that I found. Had to get a notarized amendment for title. was told "it's no big deal!" Umm, yah it is...its called the truth! Constant interuptions. Felt as if I was inconveniencing him when nearly 1/2 the asking price was in hand...i never tried to talk him down or ask for outrageous extras. Has a body shop, vehicle still had paint issues. Thank God, I am happy with my vehicle and wanted this specific vehicle as to why I completed the sale... however, the ink wasn't even dry yet and John turned shi$%y towards me. Just be alert.

Although the staff was really polite and accommodating, we couldn't help but feel like we got…read more'taken' on the price. The price on our new Honda Pilot online was a discounted $50k. We got to the dealership and the sticker price was $54k, but when we received the 'offer' from the Finance Manager, it was $58k!!! The salesman said it was because of 'the market fluctuations'. Additionally, the vehicle we went there to test-drive was mysteriously not there when we arrived. (we had made an appointment that was confirmed over the phone in the days prior) We bought the vehicle that was there, even though it wasn't the color we originally wanted, but we probably won't go back there again.

I have brought my car in a number of times now to this dealership. I have always encountered…read moreexcellent and friendly service and staff. Communication with process is excellent. They kept me informed of what was going on, what was needed, price and timeline. Highly recommend

Hi, I recently had my 2020 Nissan Rogue Sport serviced at…read moreCommonwealth and was assisted by Eli Christian. Eli was attentive, knowledgeable, efficient, and helpful. In addition to overseeing the process, Eli provided exceptional customer service by answering my (many) questions and personally taking the time to show me how to better utilize a few of my car's features. Whoever hired and trained Eli deserves a lot of praise as Eli's attention to details, professional and friendly manner, along with his desire to offer a positive experience to Commonwealth customers ensures repeated business. Eli is certainly a credit to Commonwealth Motors. Forget the 5-Star rating, If I could give him better than a 10-star rating, I definitely would!

I have been a LOYAL customer of Comm VW SERVICE for a couple decades+ because I have generally had…read morean overall positive (although somewhat expensive!) experience. Today I had my annual vehicle inspection performed. I felt like I was shook down. I was told "all was ok with my vehicle"* besides the need to replace the front wipers; otherwise, my vehicle would FAIL inspection due to a TINY oh so small streak on the windshield when the wipers & spray were operated. Absurd is a good word to describe the situation. The wipers were FINE--I'm a freak about having a clean windshield and I do periodically replace the wipers AS NEEDED. Moral of the story: Check your wipers and clean them if necessary before having your vehicle inspected at Comm VW. I travel by Colonial VW in Medford during my commute and I'm thinking they may receive a visit from me for my soon approaching 130K service. (So much for MY loyalty!!). *I was told "all was ok" with my vehicle BEFORE it was driven away to be inspected--WTF? It appears an onsite "replacement parts" inspection was done first and that's when my wipers failed, but why was I told "all was ok" BEFORE my vehicle was inspected? P.S. I arrived at 8:25 A.M. and was told 20 or so minutes. I left around 9:40 A.M.