I set up an appointment to have the crack(s) in our windshield repaired. The tech arrived on time…read more He repaired the "split" crack on the windshield in approximately 30". I was charged the price he quoted me via "Yelp-chat". I can't even see where the crack was! Great Job! Thank you!

Meticulously worked to fix my windshield. Took great care to make sure the work was completed…read morecorrectly. Didn't hurry, just to get it done.

After an attempted break-in on my car, I needed to get my driver's side window replaced fast. My…read morefirst instinct (thanks commercials) was to get a quote from safelite. Mistake! They couldn't get my car taken care of for over a week. I checked Yelp and found the project function to get a quote. The owner Gary responded quickly, even though it was 15 minutes til their closing time, and quoted almost $200 under safelite for a repair THE NEXT MORNING. Neil came out to my location and fixed my window in about half an hour. Great service and value!

This company has excellent communications! The employee I received onsite was also a good…read morecommunicator and his service surpassed my expectations. I would definitely use this company again because of the my past experience with them. If I was the owner or manager, I would be very proud of my employees!

Leak spot on driver's side floor. Windshield rubber frame had come unglued BUT it had nothing to do…read morewith my leak. Not only did they give my door gaskets and windshield washer hoses a thorough inspection, but they taught me car care I knew nothing about. They reglued the window gaskets AND cleaned my door gasket/seal. It took 2 hours. As a female of a certain age I appreciate when men treat me honestly. I've had HARRS replace 3 windows over the years and would never consider any company but theirs. They did not charge me for their labor or for gluing my window molding in place.

Phoned in the morning requesting same day windshield replacement. Brandon was very professional,…read morepersonable, and paid attention to detail. Very reasonable rate for job. Highly recommend using this company!

I'm not one to write reviews for the most part. But this business is doing everything they should…read morebe and more. Friendly. Professional. Fast.

Excellent, fast service. Extremely professional and knowledgeable. Fair price. Highly recommendread more

I recently had my windshield replaced by Novus, and I couldn't be happier with the experience. I…read morespoke with Charlie to schedule the replacement--he was very helpful, knowledgeable, and made the whole process easy. He even came to my home to install the new windshield, which was incredibly convenient. On top of that, the price was excellent--significantly lower than what I was quoted by Safelite. I really appreciate the professionalism, quality, and value Novus provided. I would definitely recommend Novus to anyone in need of a windshield replacement or repair!

Misleading and extremely frustrating experience…read more We contacted Novus Glass based on a referral. From the beginning, the shop manager, Charlie, insisted that we pay for the services separately from our insurance claim. He texted my son, who is the owner of the vehicle, and assured him that our insurance company would reimburse him after the work was completed. I contacted our insurance company directly, and they told me that this was not correct. According to our insurance company, Novus Glass would be reimbursed directly after the services were completed. After filing the insurance claim, both my son and I repeatedly tried to contact Charlie, but he would not return our calls and did not respond to our text messages. I then contacted Novus Glass corporate and was given the phone number for the franchise owner, Mark. I explained the situation to Mark. He essentially told us that they were not being paid directly by insurance companies and that we should follow Charlie's instructions. I pointed out that Novus Glass' own website states that they work directly with insurance companies for payment. Mark said he would speak with Charlie and get back to me. He never did. After receiving no resolution or follow-up, I ultimately had to cancel the insurance claim with Novus Glass and have the work completed by another company. The entire experience was unnecessarily difficult, and the lack of communication from both the shop manager and franchise owner was extremely disappointing. Based on our experience, I would recommend getting the payment and insurance process confirmed in writing before allowing this company to perform any work.

Great experience and great service at a great price ! I had a small chip, less than a cm, on the…read morewindshield. Katarina was very quick to respond, showed up on time for the appointment and did a great job with the fix. Definitely value for money and definitely recommend. Thank you.

Great experience! Katarina came to our house promptly and fixed a couple spots on my windshield…read moreand even did some preventative spot. Highly recommend her service and a great price! Thank you for great service!!

I just picked up my SUV from Gerber Collision and Glass on Olentangy Rd in Powell. They did an…read moreAWESOME job! They even cleaned my interior windows and console. Vince is the new manager since the Winter of 2024. He brought a team of experienced guys, including a trusted painter with over 25 years' experience! The previous team was a nightmare! I had been going to Gerbers for 20 years and never had a problem until about a year ago, when I took it to the former management. The Lexus I drive has a white pearlized paint, which is a bit tricky to handle. They had a new guy painting who messed it up no less than 4 times! Each time it was a different problem, first it was a hair in the paint, then the tape pulled the paint off, etc., etc., it took WEEKS to get it back and it stil wasn't right. The new manager, Vince, an experienced manager, knew what had to be done. He had to correct some mistakes made on the front end, caused by the previous team, and got it done beautifully in a WEEK! If you had a bad experience before winter of 2024, try Gerbers again! I promise, you will be thrilled with the results!

Got my car repaired for minor hit from a garage parking spot and I'll tell ya, these guys fixed my…read morecar within a week when quoted 2 weeks. They even got it so nice that it made my car look brand new. On top of that, my interior of my car was super clean and they even buffed out the mess up i made on my hood and it looks brand new too! To top it off, the staff is super friendly and they treat you like family. I would always recommend anyone to come to this collision center. Was very much worth my time and im telling you that it will be worth yours too.

I was paying out of pocket for a new front windshield, so I emailed several companies looking for…read morethe best price. Auto Glass Now was the first company to actually call me back, answer my questions, and get me scheduled. I did receive a lower quote from another company, but Auto Glass Now matched the price without any hassle, which I really appreciated. The whole process was incredibly easy. I dropped off my car, and when the work was finished, they simply texted me that it was ready for pickup. I loved how they took all the guesswork out of the process. Great communication, competitive pricing, and excellent customer service. I'd definitely recommend them!

I didn't see any ~recent~ reviews before booking an appointment, so leaving my experience here for…read moreanyone in the same boat. Biggest takeaway-- if you call to make an appointment, make sure you get the estimate sent to you in writing. The customer service advisors were lovely and let me know they "had the best price in the area", which after calling around, seemed about right. I was quoted around $650 total for the service ($400 windshield, $200 recalibration) which I wrote down as it was being told to me. The service itself came out to be $700 (including a few discounts ig?). It seems the quote didn't include tax, so with state and sales, it was an additional $100, totaling ~$760 all together. Also worth noting-- morning of my appointment/drop off at 8am, when I was 5 minutes away, they called to let me know they ordered the wrong glass and would need to reschedule. No notes for the service itself though once I finally got serviced! Seems the work was done well and in an hour and a half at that...

I had a cracked windshield that needed replaced. When I called they got me in right away. My appt…read morewas for 3pm and my car got done by 4:30pm. They were fast and very informative and helpful throughout the whole process. The tech that worked on it was very nice and you can tell he was expereinced in what he does. His name is Justin Woods. From arriving to Safelite to leaving there was a wonderful experience. Also big shout out to Sy and Monica for getting me set up for my appointment in such a timely manner. Such a wonderful crew/team! Highly recommend!

If you have an issue with your service, you are TOTALLY SCREWED! We are now heading into the 4th…read moreweek of something that should've been so easy, but yet here I am with defective glass and still waiting for a call back that's never coming. They put defective glass in my vehicle, attempted to put even more warped glass in the 2nd time and I still cannot get a refund for a service they clearly cannot complete. I have called, chatted, and emailed repeatedly through every avenue I can come up with - they will not call you back! they will flat out lie in emails stating "I've left you a voicemail", but there is nothing missed on your phone. I have asked REPEATEDLY in all of the above forms to be refunded. I have asked repeatedly to see written documentation on the refund policy and have been told it doesn't exist. please explain to me why I am required to sign a release for a refund when you cannot provide any documentation stating that that is your "policy". If ANYBODY within Safelite corporation could provide this written document, we could move forward. after repeated attempts to get this documentation and the fact no one can provide it, I just need my money back and we can move on from this.

Mike and Kylie work extremely helpful. Mike was very professional, did great quality work had an…read moreextremely affordable price. Highly recommend them

They came to replace my windshield at my home and they broke the windshield wiper and didn't…read morereplace it or pay for the replacement. He just kept making excuses of we barely even touch the windshield wiper so I don't think it was us very low integrity for a business man.