Stranded out here in Springfield, called several other taxi. Couldn't even get Em to call or return a call. I call best taxi not only did they answer a call. The operator was very courteous, very accommodating. I would recommend this company for anyone needing a taxi service. My dealings with them have shown that their priorities are customer service and customer satisfaction. PS: Well taxi showed up and comple disaster got all our bags loaded up and driver did not want to move her things from the front seat so we could ride comfortably than got snappy when we suggested to moving it to the back. read more

Always friendly, always on time, and always willing to squeeze me in when necessary!! Rich and Eric are my favorites, so friendly and such good drivers!! read more

Best Taxi service in Claremont! I have been riding with Best for about 2 years now and I have no complaints. Their prices are fair and they are always on time and available when I need them. The biggest reason this company deserves 10 stars is : I know when I travel with BT, even if it's just down the road for a quick trip to the gas station, I am safe. I don't have to worry about a creepy driver staring at me the whole time with his tongue hanging out of his mouth. The driver trying to touch me or lean into me. The driver doesn't ask for a hug or become rude when I decline their advances.... I can't say that about other taxi companies in town! Any who BT is called the Best because they are the Best read more

Called on 11/27/24 to arrange for a cab ride the next morning (28th) from Newbury, NH to the Claremont Amtrak Station. Left a message. Nobody ever called back. Had I relied on them, it would have ruined my entire trip and the attendance at my friend's 90th birthday in New York. The "Best" in this company's name is a farce. read more

I called and scheduled my ride two hours in advance. Never showed up, no one answered the phone or messages. My very sick pet missed her emergency appointment and not even one response yet read more

Needed a 14 mile ride home to Claremont from leaving my car at the auto body shop outside of Newport. Called and made an appointment a few days ahead of time. Said I hoped to be picked up shortly after 7AM, but because they transport school children with special needs, told they couldn't get there until shortly after 9. They called me around 9:30 and said they were running late (due to it being a two hour delay school day because of snow and ice, resulting in one of their drivers needing to stay home with hers; another driver had a taxi hit by a plow). The taxi hit by the plow (the back window got blown out, but the heat was on full blast; i had on my hooded parka, hat, and gloves; no problem; life's a beach and then you dive) arrived around 10:30 and got me home promptly. $30 charge. Reasonable, considering. They advertise "$2.50 a mi (sic)," whatever that means. Still beats Uber for short trips in this rural area. Taxi clean and comfortable. A couple of days later, I called in the morning for a ride back to the shop. They scheduled me in for that afternoon. No problems. Same charge. Driver (and manager) Megan was conscientious and courteous, professional and personable. I'm tall. She asked if I had enough legroom. I did. read more

For one these cabs are almost always LATE. You schedule for a pick up at a specific time and they are never early. They schedule rides so close together that it is inevitable with them running behind, the whole schedule gets delayed. Always a delay with them. They are short on drivers almost all the time. i will never ever book a ride this company ever again. as my boyfriend and I were leaving the movies. We scheduled for a pick up at 9. The driver was about 5-7 minutes picking us up. We were cashing out at a store next door to the movies when the driver called. Only to tell me she had left immediately after calling. Mind you she was late picking us up. Then after realizing that she left us. I called the cab company and we rescheduled for 930. At 930, texted the number to the cab (because they accept calls/texts) through the contact number. so I was texting the driver that initially left us and she said a cab would be there to get us at 930. 10 minutes pass, no can. Now my boyfriend calls, he tries to schedule a ride and someone tells him, they have already spoken to him and the driver was on the way. (even though we were together, they assumed we were together because we were calling from the same pick up location.) after arguing with him, they hang up on him. The woman that left us and that I was texting, never responded. We never got picked up and they left me on read. I believe the drivers name is Isabella. She's their worse driver. Period. Never again. BEST TAXI TRANSPORTATION CLAREMONT NH read more

Worst! Avoid! Set up time for them to pick me up to grocery shop hours in advance. Never showed. Never called or texted warning me or giving me any info or apologies. Wouldn't respond to my calls or texts. Went hungry! Thanks alot! read more

I had just seen my mother in the hospital and was not in the best of moods... UNTIL - I met my Best Taxi driver, Eric. He handled a complicated and indelicate situation with poise and professionalism. He really turned a difficult day into a remarkably good one. Thank you, Best Taxi. Thank you, Eric! read more

Very good service most of time and very friendly employees. Only sometimes I have had problems being ignored or told they wrote me down for a ride and no one came. But they are usually quick to fix any problems and very helpful. read more

Called for a ride on May 13, 2019. Eric was at my location within 5 minutes of calling requesting pick up. Car was clean, driver was extremely friendly and professional. Rates were extremely fair. Large screen shows your rate during the trip. Eric Coffman gave me a business card for future use. Upon leaving I noticed my cell phone was not in my possession as I drove to work. I called the number on the business card once I arrived at work and Eric stated he had my phone with me. My current location was 20 miles from where I was, Eric offered to bring my phone to me. I was extremely thankful for Eric finding my phone, and offering to bring my phone to me at work. I had him bring it to a location closer to where he was at the time VS driving out of his way due to my mistake. I would highly recommend Best Taxi in Claremont NH if your transportation needs. Thank you Eric Coffman for going above and beyond with getting back my phone that I left in his car. read more

I got stuck on an Amtrak train in Windsor, VT and this taxi service saved me and several other passengers and took us to Montpelier and Burlington. The driver was so friendly and helpful! Highly recommended! read more

Zero Stars. Do not believe one word these people tell you. They lied to me, overcharged us, and then completely gas-lighted us. This was the most horrible taxi experience I've ever had. These are very deliberately bad people. Here is my exact initial text: "My daughter needs a ride from Middlebury College to Lebanon airport for a Noon flight." And then I even followed up in a text "Can she make a 12-noon flight?" The dispatcher responded, "Yes, he will be there by 10 at the latest, he should be there at 9:45." The airport is about a 65-minute drive. The driver showed up at 10:40. He seemed to make a decent effort but they got there exactly at noon and she missed her flight. They also demanded payment for both ways - $270, and explained that taxis always charge both ways. I was extorted and had to pay or my daughter would've had to deal with threats at the airport when she was desperately trying to catch a flight she wound up missing by less than 15 minutes. I had to rebook all of her flights which cost me an extra $700. Do you know what the worst part was? The gas-lighting. She insisted that a flight at noon means she needed to be there at noon. Nevermind that our text messages are clear, but I also followed up with a phone call and expressly stated that the flight leaves at noon and need to get there in time to board. Reputable airport taxi companies always clarify what time a flight leaves and what time you need to be there. They don't make assumptions. They clarify. Oh, when they mess up, they apologize and don't gaslight. They saw an opportunity to rip me off and didn't care about us one bit. read more

Best Taxi has been a life saver for me and has taken away so much stress! The drivers are always safe and friendly. I personally have experienced superb customer service from them and they are my ONLY choice when it comes to getting to work and running errands. Very reliable and often available with short notice as well! read more

This is the BEST taxi service! I couldn't get a replacement rental car after an accident, and Richard drove me all the way to Boston! On time, clean car, good conversation. Thanks for saving me! read more

They are the best cab service I ever used they are on time and clean and friendly and get me to my appointments on time and even help load groceries up when I shop I highly recommend this company for sure and honestly there price for a ride is more than fair and cost friendly than you would ever think. read more

They were on time, friendly and provided reliable service. Enough said. Not easy to find a taxi in this area and easy to arrange.

So happy to find these guys. They work Friday and Saturday nights in ski season plus all of Presidents' Day week in Ludlow. Lovely driver. Really clean car. And very punctual. Perfect. Meant we could enjoy national margarita day! read more