Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

I went in to get my windshield replaced because it had a crack from a rock hitting it. My…read morewindshield looks great now. I definitely recommend this place.

Worst service ever!..Laura had a bad attitude! They literally had me waiting 7 hours on purpose…read morefrom open to close. I dont recommend this spot unless you have time to waste and don't mind being talked to rudely.

I am writing this review to express my dissatisfaction with Atlas Auto Glass and to document an…read moreongoing issue that has yet to be resolved despite multiple visits, repeated assurances, and significant inconvenience. Atlas replaced the cracked windshield on my 2024 Cadillac XT4. Immediately after the replacement, the heads-up display (HUD) was blurry, out of focus, and appeared tilted forward. I returned to Atlas and was advised that calibration was not possible, as the system was "preset" and would correct itself. I was assured that if it did not, Atlas would "make it right."The issue did not resolve. On my second visit, I was told a new windshield would be ordered. On my third visit, after leaving my car for several hours, I was informed that the windshield was not replaced at all -- instead, the HUD had been calibrated. This directly contradicted what I was told during my first visit, further eroding my confidence in Atlas's expertise and honesty. Due to continued concerns, I scheduled an appointment with Cadillac. I was advised that the windshield installed by Atlas is a low-quality aftermarket product and not OEM. Cadillac confirmed that the inferior glass is the cause of the HUD distortion, as the display cannot properly reflect off non-OEM glass. I relayed this information to Atlas and was once again assured the issue would be resolved. I was scheduled for a replacement on January 17, 2026, only to have the appointment canceled at the last minute due to a technician being unavailable. It was rescheduled for January 24, 2026. I arrived in frigid weather for that appointment and was then informed that Atlas had reordered the same windshield currently installed on my vehicle. At that point, I was told my only other option was to order an OEM windshield from Cadillac. This entire experience demonstrates poor communication, misinformation, and a lack of accountability. I was repeatedly told the issue would be fixed, yet Atlas continued reinstalling or attempting to reinstall the same defective product. My time has been wasted, and my concerns dismissed. This situation highlights an important reality: lower cost is not always better. In this case, choosing Atlas resulted in inferior materials, inconsistent information, and a complete lack of customer-focused resolution. I have now requested a full refund. I was told this cannot be addressed until management is contacted, despite Atlas's repeated failure to deliver the service paid for. As a result, I am filing formal complaints with the Better Business Bureau and the Illinois Department of Financial and Professional Regulation (IDFPR). Customer satisfaction should not end once payment is collected. Unfortunately, that appears to be the case with Atlas Auto Glass. Alta J.

CLASS ACT glass repair shop with a manager/ owner Juan Carlos, who has a heart of gold. I don't…read moreusually give this high a ranking, but this small shop deserves it. Once I was done getting new tires, I also had to repair my cracked window. Imagine driving in cold weather of 1° with a plastic tire bag covering the driver seat window as it flapped wildly in the wind, driving towards Atlas Auto glass repair shop. It almost didn't happen in fact because as I called to let the glass repair shop know that I was coming, the lady on the phone said that they were closing. They close at six and I called at 5:27 PM, thinking that they close at eight for some reason. I pleaded with the lady and she very kindly insisted that they were closing and could take no more customers. I asked to speak with the manager, and the gentleman was so kind and God bless him. He stayed, well past six with another team member to help me install the glass into the driver seat window so that I could get home safely - 23 miles away. They are HEROES in my book. The gentleman went above and beyond and called to another one of his shop to get the right window as they realize the window they had in the shop was not the right fit. This man deserves HIGH recognition as he did not have to go the extra mile. He has a heart or gold and deserves all the blessings for helping a soul out!

good product window film, high price 500$, my car has scratches on the plastic, broken door panel…read moreholder, dirty seats, dust under the film. when I went to show everything, the money was refunded. I do not recommend it to anyone

I called several places and some were close or didn't have time. Some had appointments for next…read moreweek. I couldn't wait so long, so I found Am Auto Glass. They replaced my window the same day. Affordable and good quality. They came to my yard and fixed without problem.

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

Can out on time. Was fast and efficient. Work looks great. It even started pouring when he started…read moreworking on the window. He worked right through it. Much respect. Thanks Again

Found new windshield $70 cheaper. They responded quickly,…read moreseems to be an ok company. I just found a place more reasonable.

A scam with endless hidden fees before you arrive. I initially booked a windshield replacement…read morethrough Safelite for my 2021 Lexus NX 300 (base model) and was quoted $472.22. Once the appointment was finalized, the total quietly increased by $39.99 for a recycling fee to dispose of the existing glass, something that should have been disclosed upfront. If you're replacing a windshield, it's obvious there's already one in place, so the lack of transparency here feels deceptive and intentional. To make matters worse, I received a follow-up email claiming I now needed to pay an additional $495 for ADAS recalibration, bringing the new total to $1,045.96. My vehicle does not have windshield-mounted sensors or a front-facing camera, yet they insisted recalibration was mandatory or they wouldn't repair it. I even confirmed with my dealership. This is a classic money grab, adding hidden fees and pushing unnecessary services on customers who may not realize what their vehicle does or doesn't require. I ended up going elsewhere and paid significantly less without the bogus charges. Disappointing experience overall. Safelite should do better by being honest and upfront, not relying on sneaky tactics to inflate costs.

I scheduled an at-home visit based on the information on the website, which stated that cracks…read moreunder 6 inches could be filled. My crack was within this limit, as I had measured it. However, the technician who arrived the next day claimed the crack was too large to be filled. I have home security cameras and observed that the technician merely glanced at the crack before leaving. This was quite frustrating, as I needed the crack repaired promptly to prevent it from worsening. Keep in mind I also paid $158 for this service and was not REFUNDED. Consequently, I contacted the Berwyn shop to have my entire window replaced. Technician David handled the replacement and did an excellent job, providing clear instructions on post-replacement care, including how long to wait before washing the car. While I probably wouldn't recommend this company overall, as it feels like the Walmart of window replacements, I must say that David was excellent in his service. Technician is not at fault

if you see a bad review believe it,they will try to scam you and act like you don't know what your…read moretalking about. Carlos the estimator had originally gave me one price then makes you give a 50% deposit, after 2 weeks of waiting for a part that was only supposed to take a week he then upscales 200$ & says if you can't afford it he'll refund you then refused to give me the refund claiming 'it wasn't the card i used' when i have proof of the transaction with both receipts under the same card. 10 minutes later he then gives me the original price with 43$ added, unnecessary lying & frustrating experience.

Great experience thanks so much for all your help guys very happy with my truck special thanks to…read moreNick

I was very happy with their service from the start until the finish of the work…read more I had intended to get my windows tinted "eventually", but I just bought the car and didn't really want to take on another expense right away. However, my new car got dinged days after getting it and they were able to buff it out pretty easily. I was able to find the spot the work was done, but it took me a minute. I would be shocked if anyone who was unaware could even find the spot. While I was there, I also had my front two windows tinted while I waited and they did a good job. However, when I got the vehicle home I noticed that there was a decent bubble in the front driver side window. I contacted them the next day and they said to bring it back so it could be redone. At no point did I feel like they tried to push off the responsibility or try to get away from standing by their work. They fixed it no questions asked. I have no reason to believe that they wont also honor the lifetime warranty that they offer on their window tinting.

Their service is great and I recommend. Definitely will go back and use their service.read more

Didn't even fix what was wrong with my car and the person helping looked mad and like he didn't…read morewant to be there

Had my car for a whole week and did nothing to it. Wouldn't answer my calls or txts either.read more