I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Service has always been very friendly and knowledgeable. Bought a car here once and because it was…read moresuch a good experience I sent 4 friends that all bought cars from this location. The only drawback to this location is the phone game. I called looking for the floor manager. I was asked so many questions and was put on hold and ended up with someone from Alpharetta, GA. Never did speak with a manager.

Prices are really high. Never thought I'd say this but dealers can give you a better deal. Don't…read moreever buy the maxcare. They will put you through hell before fixing your ride. Plus the girl at this location (RB) is bad at her job.

I still feel satisfied with my service experience at Napleton Subaru. I was able to book my…read moreappointment online. Then, I showed up 15 minutes early and they were able to check me in right away. I simply needed an oil change and tire rotation, both of which were done well. They did tell me my brakes needed servicing, but I decided to hold off on that for now. They had the car ready about an hour after I dropped it off, so the turnaround time was excellent. Keith, my service manager, did a great job of explaining the service and what needed to be done. The price for the service was fair.

Excellent service leasing a new crosstrek. Sales consultant Pete was very attentive and helpful.read more

Went in to buy a 2015 kia soul with a lot of miles, but a good price and sheet saying it was fully…read moreinspected by kia techs. The test drive went fine, but never over 40 mph. That's MY bad. Purchased the car and on the way home as it warmed up and I exceeded 40, the transmission begins to bog down. Badly. Serious enough that I had to change to manumatic shifting to get home. The car was clearly, badly, defective. If it was inspected by kia techs and set out for sale, then it was a honeypot, a car set out to deliberately fail, to entice a customer into a new car with the old, "nothing we can do" attitude. The paper they showed my about the Soul being inspected suddenly meant nothing. I WAS FORCED INTO BUYING A NEW CAR FROM THEM. My options were paying thousands to replace a transmission on a car with massive miles or get into another overpriced, possibly knowingly defective, used car. DO NOT BUY FROM THIS DEALERSHIP.

Dishonest? Can't prove it (of course they realize this). Went in for oil change, tire rotation, and…read moremolding part recall on my Telluride. After waiting longer than they promised, they tried to sell me new tires even though I only have 40k miles (bought vehicle brand new from them in 2023). I'm pretty sure I'll get at least another 15k in them. About 10 minutes later, they came back and told me one of tires has nail in it and can be fixed...for $63. Mind you, psi was 35 (mfg recommended) as I drove to several spots this morning. Coincidence? Possible; however, timing sure is alerting. No way in hell I'll consider them once I need all new tires. Plus, they charge for tire rotations. Tire store chains do it for free. These situations, along with cost, are why people find local mechanics once the original warranty is expired.

While taking my Toyota here for service is typically pricier than other auto service places in the…read morearea, I return here because of the consistent and fast service. And their expertise and knowledge of my car. I can usually just sit while I have my car serviced and the waiting room is a nice place to work or read for a while. The coffee machine is a nice perk too. Vanilla cappuccino anyone? Everytime I am here, they move the cars through pretty quickly for basic services like an oil change or tire rotation. I appreciate they will wash my car for me too, if I ask and the when the car wash is working. I have been told a few of times it isn't working, but I think that's code for "we don't have time to wash your car today, lady." I do appreciate the courteous and hardworking crew here.

My key and the remote stopped working, and the service staff told me that the warranty didn't cover…read moreit because the key had some rust on it.

When I bought my 2009 Dodge Charger R/T AWD from Zeigler I also bought the Lifetime warranty. It…read morewas expensive...about $3400. But in the 17 years I have owned the car, it more than double paid for itself. Recently, I needed some major engine work. It was thousands of dollars to repair. The warranty company, not Dodge, was denying the coverage. It took 3 months of fighting, but Curt Barns, the Service Manager, went to bat for me! He called continuously to get someone to own up to my coverage and finally got them to fix the car for only my deductible, $100.

My vehicle was brought here for repairs, which I did not anticipate to take weeks to finish. Let's…read morejust say that during that time period, I always had to initiate the communication and obtain updates on the status of my vehicle. I also did not feel welcome when I call or leave messages because my calls, typically would go unnoticed. The day that I thought my car was repaired, a few hours later, I was stranded in the cold because my vehicle would start then shut down after a few seconds. I ended up taking my vehicle somewhere else. I would not recommend this place

Every time I purchase a vehicle from Wickstrom Auto Group, the experience is smooth, efficient, and…read morecompletely stress-free. From start to finish, the team take the time to clearly explain each step of the process, making sure I understand all the details--whether it's pricing, financing options, or the features of the vehicle itself. I never feel rushed or pressured, which makes a big difference. They are thorough when reviewing the vehicle, walking through the technology, safety features, and any questions I may have. What really stands out is their follow-up after the purchase to ensure everything is going well. That level of customer care shows they truly value long-term relationships, not just a single sale. Andrew Nichols was especially pleasant and professional to work with. He was knowledgeable, patient, and genuinely focused on making sure I found the right vehicle for my needs. His friendly and straightforward approach made the entire experience even better. I highly recommend both Andrew and the Wickstrom team to anyone looking for a seamless car-buying experience. Thank you, Jennifer P. Just purchased last week.

I asked on Saturday, during my oil change, for the tail light to be checked, and that did not…read morehappen. To make matters worse, the part that was ordered was incorrect--it was not a blind spot assist tail light. This is evident from the cost difference: the part received was $444, while the correct blind spot tail light is $700. I spent over 4 hours at the dealer FOR A TAIL LIGHT!!! Still wasn't resolved. Instead the fix was to tell me get an aftermarket tail light, because the one they would have to order is on backorder for months. I specifically asked why this wasn't double-checked, as it resulted in wasted time and no resolution. I was told that it was not worth the technician's time to verify and that you rely solely on the catalog--even when the catalog is incorrect. That is not an acceptable explanation. When there is uncertainty, the appropriate step is to verify the part, not proceed and hope it's right. For comparison, I was able to locate the correct part myself through a dealership with a simple phone call. I picked it up on Friday, and my husband installed it. At this point, this situation has been both frustrating and inefficient. I expect better attention to detail and accountability moving forward.

This is a shout to Erin, Mario, and Brian. Erin, you saved a deal that had gone south. I appreciate…read moreyour time and energy in resolving the issue I had. Mario, thank you for helping me when I came back to the dealership. You own Erin a lunch. Brian, thank you for explaining the finance to me in a way that I could understand it. If you guys are in the market for a Nissan talk to Erin (internet extraordinaire and conflict resolution specialist) and Mario. These 2 took a not-so-good experience and turned it into a very positive one.

Dishonest dealership!! I spent weeks looking for a car and thought I could trust my salesman,…read moreVenki, and his manager, Anthony, when they told me they would fix an issue. I explicitly asked them about a crack in the window on the car and if it would be fixed prior to my purchase and they said yes. I took my car in today and all they did was seal the crack so it wouldn't spread. This is what they offer as CPO. By not being honest upfront that it wouldn't be "fixed" but sealed so it wouldn't spread, they took my autonomy away as a consumer to make an informed decision. It's the absolute worst feeling ever to spend your hard earned money and be told by the manager that is too expensive to completely replace. And I drove over an hour to get to this dealership where I felt treated like a dollar sign opposed to a person and a valued costumer. I paid over the Kelly Blue Book value for the used Nissan Sentra 2022, and they wouldn't negotiate on fees. Worst car buying experience to date.

I don't agree with the negative reviews at all ! This is my 5th car with them and recommended my…read morefriends and of course , my husband , and all of them have had great experiences. Btw I lease !! Teddy is my salesman and he is the best at what he does. If you don't want someone to push you into a car that you don't want or to pressure you, go see Teddy . He makes the car buying experience fun instead of dreading it .

Horrible Service.. I don't give reviews but wanted to let others know about this place.....Go…read moreelsewhere!! Dealt with Angel, who is either a liar or completely incompetent! I reserved a CX-50 on 3/5, with an estimated arrival in early April. I specifically requested to Angel that they do not drill holes in the front bumper for the front plate or I would walk away. "Yes,of course. Your folder will be put to the side when they arrive" I was told. 3/19 Mazda notified me the car was in route to the dealership. I text messaged Angel to remind him (or her) not to drill the holes for the front plate. Angel said the car was scheduled to arrive 3/26. Angel sent me a message on Thursday 3/26 "Your CX-50 has landed!" I reminded Angel once again not to drill holes for the front plate. Angel responded "we made sure yours was specifically attended. No holes on the bumper...we will take care of her" Friday 3/27 I told Angel I would be in Saturday morning to pick up the car. I arrived on Saturday 3/28 to pick up the car ..Texted Angel with my ETA..."Drive safe" was the reply. When I arrived, Angel is nowhere to be found, and I have a lackey trying to help me out...sure enough, when he finds the car, the front bumper had the holes drilled for the front plate and he blamed the service department. I told the lacky I was going to walk and wanted my deposit refunded. He said Angel is working on it....Angel never appeared or showed his/her face. Still waiting for my deposit to be credited back to me...After reading the reviews here I think I dodged a bullet with these clowns!

My wife and I Traveled to Carol Stream to potentially purchase a Phoenix Cruiser Tony Junior had…read moregiven us a video walk around of the unit prior to our departure from Tulsa. First we would like to complement him on his presentation pointing out a couple of very minor cosmetic along all of the good. The coach was everything it was presented to be and we enjoyed our drive home. We would highly recommend Hometown RV, Tony Senior, Sue and Tony Junior were very knowledgeable, courteous customer focused. We met some of their employees who shared their commitment to customer satisfaction. My wife and I highly recommend Hometown RV

I think Sue and Tony were great, but the RV we rented really needed some TLC. Considering the…read morecondition, I don't think we got a value at $250 per day. Here were the top annoyances: Air Conditioning - Broke completely in the middle of our July trip, the mechanic said it was quite old and missing some screws. It wasn't possible to fix on the road, so we had no AC for 4 days. Sensors - Many of the key sensors were inaccurate. Ex: black tank level, water level. This proved very challenging for first time RVers like us, who didn't have a feel for how often to empty or refill tanks. Door - The screen door was missing a piece of plastic, which created a hole for bugs to come in and the door itself required a VERY hard closure to latch. My kids could rarely do it themselves. Awning - Not functional; directions in troubleshooting book didn't match type of awning on our RV. Generator - Shut off inexplicably a few times. Mattress - VERY old and worn. Electrical panel - Literally kept closed with duct tape and wouldn't stay closed. Easy to accidentally turn things off. Privacy curtain - Held back with duct tape. Easily knocked open.