A scam with endless hidden fees before you arrive. I initially booked a windshield replacement…read morethrough Safelite for my 2021 Lexus NX 300 (base model) and was quoted $472.22. Once the appointment was finalized, the total quietly increased by $39.99 for a recycling fee to dispose of the existing glass, something that should have been disclosed upfront. If you're replacing a windshield, it's obvious there's already one in place, so the lack of transparency here feels deceptive and intentional. To make matters worse, I received a follow-up email claiming I now needed to pay an additional $495 for ADAS recalibration, bringing the new total to $1,045.96. My vehicle does not have windshield-mounted sensors or a front-facing camera, yet they insisted recalibration was mandatory or they wouldn't repair it. I even confirmed with my dealership. This is a classic money grab, adding hidden fees and pushing unnecessary services on customers who may not realize what their vehicle does or doesn't require. I ended up going elsewhere and paid significantly less without the bogus charges. Disappointing experience overall. Safelite should do better by being honest and upfront, not relying on sneaky tactics to inflate costs.

Last week, I scheduled my windshield to be replaced. Safelite no longer has the option for me to…read moretalk to a representative to schedule online, so I wasn't able to proof all of the details for my service with a verified expert. I showed up for my appt and was told that I had the wrong glass. In my opinion, this could have been avoided if they had better customer service and if I would have been able to speak to someone over the phone while scheduling. The employee who told me it was the wrong glass then proceeded to order me another glass and told me to come back today. I came back today for my appt, took off work, and took an uber back home. 30 min later I get a call saying that the glass is still the wrong glass and I have to schedule again. Not only did I waste the morning for a 2nd time and have to arrange early pickup, but the employee who had confirmed my service and who was here this morning was nowhere to be found, so I didn't even receive an apology. I have used Safelite for many years prior to this experience, but after today, I will not be using them in the future.

Found new windshield $70 cheaper. They responded quickly,…read moreseems to be an ok company. I just found a place more reasonable.

Replaced the glass on my Toyota quickly and very well. About 4 months have passed - the glass has…read morenot cracked and does not leak. I recommend it.

Jermaine and Juan came over and fixed up the window in no time. Went above and beyond in cleaning…read moreup the mess. Great job, thanks guys!

I had a broken tailgate glass and asked a couple of quotes on yelp, German from Viper replied very…read morefast and give a very good price, based on the number of the reviews, I scheduled appointment with him. He arrived with his van, did a very professional job, but one of the parts on the truck accidently broken. He assured me that he will take care of it, a couple of days later, he found the parts, drove to my house and get it fixed swiftly, voluntarily gave me some discount. I think that Mr. German is an very professional and honest person, he really cared about the business and clients. Highly recommended.

I am writing this review to express my dissatisfaction with Atlas Auto Glass and to document an…read moreongoing issue that has yet to be resolved despite multiple visits, repeated assurances, and significant inconvenience. Atlas replaced the cracked windshield on my 2024 Cadillac XT4. Immediately after the replacement, the heads-up display (HUD) was blurry, out of focus, and appeared tilted forward. I returned to Atlas and was advised that calibration was not possible, as the system was "preset" and would correct itself. I was assured that if it did not, Atlas would "make it right."The issue did not resolve. On my second visit, I was told a new windshield would be ordered. On my third visit, after leaving my car for several hours, I was informed that the windshield was not replaced at all -- instead, the HUD had been calibrated. This directly contradicted what I was told during my first visit, further eroding my confidence in Atlas's expertise and honesty. Due to continued concerns, I scheduled an appointment with Cadillac. I was advised that the windshield installed by Atlas is a low-quality aftermarket product and not OEM. Cadillac confirmed that the inferior glass is the cause of the HUD distortion, as the display cannot properly reflect off non-OEM glass. I relayed this information to Atlas and was once again assured the issue would be resolved. I was scheduled for a replacement on January 17, 2026, only to have the appointment canceled at the last minute due to a technician being unavailable. It was rescheduled for January 24, 2026. I arrived in frigid weather for that appointment and was then informed that Atlas had reordered the same windshield currently installed on my vehicle. At that point, I was told my only other option was to order an OEM windshield from Cadillac. This entire experience demonstrates poor communication, misinformation, and a lack of accountability. I was repeatedly told the issue would be fixed, yet Atlas continued reinstalling or attempting to reinstall the same defective product. My time has been wasted, and my concerns dismissed. This situation highlights an important reality: lower cost is not always better. In this case, choosing Atlas resulted in inferior materials, inconsistent information, and a complete lack of customer-focused resolution. I have now requested a full refund. I was told this cannot be addressed until management is contacted, despite Atlas's repeated failure to deliver the service paid for. As a result, I am filing formal complaints with the Better Business Bureau and the Illinois Department of Financial and Professional Regulation (IDFPR). Customer satisfaction should not end once payment is collected. Unfortunately, that appears to be the case with Atlas Auto Glass. Alta J.

CLASS ACT glass repair shop with a manager/ owner Juan Carlos, who has a heart of gold. I don't…read moreusually give this high a ranking, but this small shop deserves it. Once I was done getting new tires, I also had to repair my cracked window. Imagine driving in cold weather of 1° with a plastic tire bag covering the driver seat window as it flapped wildly in the wind, driving towards Atlas Auto glass repair shop. It almost didn't happen in fact because as I called to let the glass repair shop know that I was coming, the lady on the phone said that they were closing. They close at six and I called at 5:27 PM, thinking that they close at eight for some reason. I pleaded with the lady and she very kindly insisted that they were closing and could take no more customers. I asked to speak with the manager, and the gentleman was so kind and God bless him. He stayed, well past six with another team member to help me install the glass into the driver seat window so that I could get home safely - 23 miles away. They are HEROES in my book. The gentleman went above and beyond and called to another one of his shop to get the right window as they realize the window they had in the shop was not the right fit. This man deserves HIGH recognition as he did not have to go the extra mile. He has a heart or gold and deserves all the blessings for helping a soul out!

BC Body Craft is personal and professional in managing car care. I immediately…read morefelt my auto was in good care. When you're in need of body and repair work this is the place to be. Anthony L.

Bit embarrassed to admit this but I've been a regular client of BC Body Craft for 15+ years…read more(accident prone?)! Service has been consistently excellent - clear communication, timely appointments, fair estimates that matched or exceeded final cost. Some visits involved insurance claims and others I paid out-of-pocket; all were handled with courtesy and professionalism. Their quality of work is outstanding. For a recent visit the staff managed to secure and prepare the part in advance so my vehicle was in the shop for just a couple of hours. I highly recommend BC Body Craft for any body work - large or small.

Their service is great and I recommend. Definitely will go back and use their service.read more

I was very happy with their service from the start until the finish of the work…read more I had intended to get my windows tinted "eventually", but I just bought the car and didn't really want to take on another expense right away. However, my new car got dinged days after getting it and they were able to buff it out pretty easily. I was able to find the spot the work was done, but it took me a minute. I would be shocked if anyone who was unaware could even find the spot. While I was there, I also had my front two windows tinted while I waited and they did a good job. However, when I got the vehicle home I noticed that there was a decent bubble in the front driver side window. I contacted them the next day and they said to bring it back so it could be redone. At no point did I feel like they tried to push off the responsibility or try to get away from standing by their work. They fixed it no questions asked. I have no reason to believe that they wont also honor the lifetime warranty that they offer on their window tinting.

Ismael and his team were great. Have a 2012 Honda Ridgeline I love. Needed some leather repair and…read morenew headliner. Pro job and came in as quoted. Fair price,no excuses. Highly recommended!

I got a full tint ceramic film on a SUV. Give them 3-4 hrs. When I got it back, the results were…read moreastonishing. Now, I have less sun coming in and more privacy. Ismael and his team are professionals and they will take care of your vehicle. The price was very reasonable and it's worth it. They're located next to Aldi. Make sure you turn left at that road closest to Aldi to enter. They do have a waiting area if you have a short wait.

I really wanted to go with Ziebart, but the experience just wasn't great. They weren't very…read moreresponsive and didn't seem all that interested in helping. I had a few questions about the type of undercoating they use and whether there were less damaging options in case it ever chipped. The answers I got felt rushed and vague, and then they just stopped replying altogether. I ended up doing the job myself with Fluid Film and Cosmoline. It was definitely messier and probably not as thorough as a pro could do, but I didn't feel confident they'd take the time or care to do it right. Disappointing.

I've been taking my Rogue to the Franklin Park location since i bought it in 2016. I'm in for a…read moreremote start and rustproofing. The remote start isnt top of the line but whenever I have an issue with it or the FOB. I bring it in and they take care of it no questions asked. Be sure to buy the extended warranty on it. Without it the fob antenna has broken several times and the warranty covers it for replacement at no additional cost. As for the rustproofing, not much to say its doing what it's suppose to do. One year they oversprayed my rims with the rustproof coating. Took it back and cleaned it off. Since then have been excellent and no further issues on touchups. My only dislike i can say is the undercoating smells. It will get some getting used to until it dissipates after about a week on first application and futher applications. Service has been doing great since my first visit back in 2016 and will continue to do business with them.