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    Best Western Des Plaines Inn

    2.0 (38 reviews)
    ModerateHotels
    Open Open 24 hours

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    Timothy J.

    This hotel is a 0-star cockroach-infested/cigarette-smelling trainwreck. When we checked in, we were given a room that reeked of cigarette smoke. This is interesting because the facility is supposed to smoke-free in terms of the rooms AND I had to sign a waiver that said if I smoked in the room, I would have to pay a $250 cleaning fee. We immediately went downstairs and requested another room. Fast forward to the morning after, we found a cockroach in our new room. We went downstairs to immediately report it and request a refund/discount, but we were shut down and told to contact the manager. I spent three days trying to contact the manager via email and phone. No answer. I reached out to the corporate office and talked to a representative who was very rude and unreceptive. In essence, the property obviously doesn't care that their rooms smell of smoke and that there are cockroaches on the premises. And they obviously don't care about their guests. Finally, to add, the pool was not even filled/open. The place is a dump. And the staff was rude to boot. Bottom line? Stay somewhere else. The rooms aren't worth $8.99, let alone $89.

    Appliances so old they are yellowed, dents and scratches all over appliances
    Erin D.

    STAY FAR FAR AWAY FROM THIS "HOTEL" This is BY FAR the most disgusting, unsafe, unsanitary, unethical, hotel I have very seen. Beyond that, Ive never experienced such a TERRIBLE display of customer service. On September 21, my husband and I attempted to stay at Best Western Des Plaines Inn. I booked this getaway along with dinner plans as a special evening sfter my husband's father suddenly passed away. This should have been as easy, care-free, and relaxing evening. Best Western Des Plaines Inn made sure our evening was anything but easy, or relaxing. Immediately upon walking in, we noticed all the back and side doors (there were at least 3) had signs posted "out of order, please use front door." The parking lot is all the way behind the hotel which mesnt you had to walk all the way around to the front of the hotel with your bags and all, just to get inside. Imagine being disabled, in wheeling chair, single parent/guadeian with stroller or car seat. Next thing we noticed were the floors, hallway and lobby area being reslly dirty and not maintained. The floors were very visibly dorty, and had gum marks all over. We walked past the pool, which was also closed. After checking in with MJ, we went to the elevator to notice the condition of it was EXTREMELY UNSAFE. The elevator was in such poor condition thst you would stick your arm strivht through to the elevator shaft. This could end someone in the hospital, or worse. Elevators are known for fatal injuries. Once we got into the hallway of the floor our room was on, we noticed many no smokjng signs, but it REEKED of cigarette smoke. We went to our room and IMMEDIATELY was disgusted by the condition of the room. It was tiny for the rpice we psid, broken tiles and bad craftsmanship and maintenance throughout the room. The appliances in the room were so old and yellowed, and really beat up. There were multiple yucky looking drip-like spots/stains on the headboard of the bed. After further inspection of the room, I found a human fingernail near the trashcan. So, it was clear the room was not vaccuumed throughly between guests. The bed spread clearly was not washed between guests, as it was completely wrinkled. Aside from it just not being washed, there were many snags and it was so cheap, no comforter, just a thin blanket. Even in the summer, for $200 a night I would expect nice bedding. Possibly worst of all, MOLD found on the air conditioning unit. Exposure to such will certainly leave a person sick. Within minutes of checking into the room and noticing so many unpleasant and unacceptable conditions, I tried calling down to the front desk from the room phone at least 10 times within 45 mins. Only one time the phone was answered and I was asked to hold, but then no one returned to the phone. During the time Id been trying to reach someone from my room, my husband went down to the lobby to see that no one was manning the desk, but one staff outside, unknown what he was doing. After so many attempts to call via the room phone, I went down to the lobby myself to find a hotel staff, MJ, who was taking a personal facetime call on their cellphone, and made me wait for him to finish his sentence/thought while I stood there and waited to be acknowledged. Then when he did come to attend to me, he basically said, "whats up?" or "whats going on?" He offered nothing to make me comfortable or happy with the stay. Did not offer another, cleaner room, nothing!!! He hardly apologized for the concerns I raised. After this interaction, I can only assume he was ignoring my calls. I was told no one could help me until Monday morning. I was so appalled snd disgusted by the unsafe and unsanitary conditions, and the terrible customer service, we left after only an hour snd half of being checked in. It did not feel safe to sleep in a room with moñd on the air conditioning unit and all the other things I noted. We did not sleep there, we did not return at all. When I tried to call the hotel monday morning to speak with a manager, I called multiple time with no answer, and there was no where to leave a message. I dont understand how a business like this could even stay open. I have stayed in many other hotels that have in-room whirlpool that were much cheaper and incomparable regarding cleanliness and customer service. Safety should be #1 priority for businesses!!! Someone could get seriously hurt in that elevator!!! The main reason for this booking was a romantic getaway from home and kids, after my husbands father suddenly passed away. This "hotel" experience nearly ruined our night, and absolutely caused a ton of stress on a night that was meant to be relaxing and enjoyable. NEVER STAY AT THIS HOTEL. THERE ARE SO MANY BETTER OPTIONS FOR SAME OR LESS THE PRICE!!! ‍

    Jpb T.

    Usually Best Westerns are nicer than this. You can walk to downtown Des Plaines and take the rapid train into downtown Chicago. The walk is about ten minutes. I don't know if they ever plan on reopening the pool.

    Trash not taken out

    ABSOLUTELY MY WORST HOTEL STAY EVER!!!!! Do not go here!!! Customer service awful and sanitation even worse! My fiance and I checked in late cause our flight didn't land till about 10pm. It started with a broken door handle to which the guy at the front desk actually had to come upstairs and jimmy rig the door open for us (first red flag), then upon getting into the room and trying to settle in we find out the tv did not work and called back down to guest service about it and we were stuck on the phone for like 10-15 mins trying to get it working (it never ended up working). After the long day of traveling we decided to say screw the tv and we would watch something off our computer after we shower and get ready for bed. This is when the nightmare really begins! We find there is still trash left in one of the garbage cans, then as I go to shower I close the door and there were still used towels from the previous guest and hair from someone shaving in the shower! My fiance then calls out to me to tell me there was what looked like a dried booger or phlegm in the hand washing sink! We were disgusted! Guest services didn't seem to care very much about our situation and just said they had no other rooms like the one we booked to switch us (not like another room was gonna make me feel like I was in a clean facility anyways when the same cleaning staff clean all the rooms and obviously don't do their job)! We stuck out one night because of how late we got in and had a wedding in the morning (slept in hoodie, sweatpants and socks because we couldn't trust the cleanliness of the sheets at this point) but instantly opted to leave this place in the morning and go to another hotel! When calling back Monday because weekends there is no manager on premise she proceeded to tell me she would not refund me for my reservation even though I did not stay! I said I'd be willing to pay for the one night even though it was atrocious but the other 3 I should be compensated for due to the lack of cleanliness and amenities not working (tv, room door and half of the outlets)! The manager was very dismissing and didn't seem to care! I had to call my credit card company and make a dispute! Save yourself the hassle and DO NOT STAY HERE!

    Condensation on the ceiling bc the cold pool was warmer than the freezing air

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    Ask the Community - Best Western Des Plaines Inn

    Review Highlights - Best Western Des Plaines Inn

    Personally I think that the staff was excellent, Al helped us with luggage on the way out and had everything ready to go by the time we came down to checkout.

    Mentioned in 2 reviews

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