It was comfortable and clean. We had been traveling, we got there late. The desk clerk was friendly he got us in a room fast and we were able to get to sleep and back on the road in the morning. read more

Absolutely horrendous! We were supposed to stay 4 nights and didn't even want to stay 1. We only stayed the one night because we were tired from traveling.Checked out by 8 am after the first night could not get out of there fast enough. The carpet in both rooms was filthy. My parents' room had a musty smell to it.And they woke up to a cockroach on the carpet! Our room had water damage in the shower ceiling.It looked like it was going to fall in at any moment. The bathtub was actually spongy feeling. The only saving grace was the kind woman at the front desk. read more

This was a shabby hotel in desperate need of remodel. Not only was it old style, it had holes in the carpet, towels that were thin and rough and the heater was so loud I couldn't hear the tv. The only positive was the bed was firm and shower was hot. The breakfast was mediocre at best. This hotel was over priced! Look elsewhere. read more

Discovered the eye lashes the day after I checked in, the place just felt very dirty after that read more

Best Western Dickson - Left over eye lashes on the coffee pot. Discovered it the day after I checked in, - Hotels Near Me - Dickson, Tennessee

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We were looking for a nice place to stay the night when traveling on the road with two Huskies. The front desk attendant was very nice and helped us find the best deal. The room was clean and very nice. read more

Very untrustworthy staff and management. Left an item in my room on checkout. Started calling within a few hours of leaving on Saturday morning. Staff very unfriendly manager refuses to return my calls would never recommend staying there. read more

Not very nice and not worth 200,000 of my best western points. Main issue was seedy people in the parking lot at check and later in the evening. Room was super hot when we arrived crummy window unit was actually on Heat 72 degree the vent was broken and pointed toward the door. Took a very long time to cool down. In late July (really). Definitely won't return to this location. Breakfast was meh, Idk I guess I've just come to expect more from a best western location. read more

Not the Best of Best Westerns. I'm a Rewards member. The room was nice, but they would not allow my partner to check out late because of my shift at work, employees were not very nice to him either. Nothing for breakfast. Driving back to Memphis this evening. Have to come back to work in Fairview July 31- will not be staying here for that. read more

Stopped here on the way back home from Arkansas! Convenient and budget friendly! Our stay was under $100. They offer a great military discount! Rooms are 5/5. We will check into this location again! read more

It's good for the cost. The room was fairly clean. The front desk girl was super nice and friendly. The location is conveniently the high and many food Options. read more

Excellent service at front desk when we arrived and in the morning when we left. Very clean room, hot water, spacious and quiet. The breakfast was good and hot, the lady cleaning and serving was very attentive. The man at the front desk in the morning was super friendly and gave my kids free snacks for the road. I'd stay here again. read more

Best Western Dickson - Room - Hotels Near Me - Dickson, Tennessee

When you work in the hospitality industry, you know what to look for in a hotel. After a long day of long distance travel, I needed 2 rooms for the night. Called around, and this one had availability. Great rate, $85+tax, friendly front desk, clean spacious updated room with 2 beds, but the smell...Tolerable. I was reluctant about staying because I don't like pet friendly hotels, but stayed anyway. It wasn't a pet smell, or a musty smell, it was more of a room needs to be aired out smell. Maybe needs a deep cleaning. Definitely tolerable, and worth the money. Got a good nights sleep on a very comfy bed also! read more

First time at this hotel.... Won't be the last.. Front desk associate was beyond helpful, She was thoughtful of safety because I was driving over 7hrs. Room was amazing..clean..hot water that lasted ..breakfast was diverse..good selection Will stay here anytime I'm in The area... read more

Pros: This place looks remolded....Really friendly desk clerk... Clean rooms....breakfast included (biscuits/gravy, pastries, waffle maker, eggs....moderate priced room $75 plus tax... total $91 Cons: ...small pillows weren't very comfortable...room was so hot on check in, that after 2 hours it was still too warm to sleep. (thankfully, the desk clerk moved us to another room. It was hot also, but it cooled down....Outside doors Really 2.5 stars....but I will give it 3 on the rating based on the fact they made alternative accommodations because of the first hot room. read more

Definitely not what I was used to when staying in a Best Western. Not at all up to standard. AC did not work properly, not as clean as I would expect. read more

For the price, I could have gotten more at the Super 8 across the street! After a long drive, I was ready to settle down to some nice broadband speeds (advertised) and a room that by the price should have been twice as nice as the Motel 6 (the one i rated earlier this week), but it really wasn't much better, except a slightly larger room -- and this time I got a table! The room was clean, yet very basic. Again, if you want to blow an extra $20, stay here. If you want better value, check out the other hotels in the area. read more

Great service, Great rates and updated clean rooms..... I'm a huge fan of extremely hot water and there were some reviews about luke warm water here.... I do not understand that..... The water is screaming hot! Nice place to stay..... Extremely clean.... We had 3 rooms and all were perfect. read more

Best Western Dickson - Nice place with comfortable beds - Hotels Near Me - Dickson, Tennessee

Stay away!!! Terrible location with rating based on the worst customer service I have encountered so far. Believe I was lost for words when I realized I was dealing with the owner when I felt like I was speaking with someone on their first day with a terrible representation of the Best Western brand. Each Best Western may have their own polices which is understandable, but when that policy deals with customer privacy that should be brought up on check in. When I travel with personal valuables, I typically look for a safe in the room to lock them up so cleaning service may come in. This location has no safes so I declined cleaning service as I simply do not trust anyone with my personal valuables especially if im not in the room. So this policy allows them to enter your room no matter if you want them to or not so they can "service" your room. When I travel, i bring my own comforter and sheets for any hotel I stay in. I took out my trash, brought/cleaned up all used towels and collect fresh essentials when I needed them ( I wanted it this way) but this last attempt to acquire towels toilet paper etc...., the owner asked if i got service. I replied no ma'am and an instant disgusted irritated look came across her face. I explained to her why I was denying service and she rolled her eyes and got loud with me over talking me and making me very second class as a guest at her property. Remind you they are charging 100 a night. I asked her if there was a issue and she replied that my room has to be serviced and its part of their hotels policy. I was of course unaware of this policy as it is not posted or seen anywhere on the property. I was little surprised as I asked her politely if she could provide written documentation of this policy to prove this was a legit hotel policy. After going back and forth and her saying she would get me a copy showing this policy she came back out and said she did not have any documentation of this "hidden" policy. No fine print, no disclaimer, no terms and conditions, nothing. So I'm pretty offended at this point as she is still being very rude to me about wanting to see this policy and keep my privacy. I politely confronted her about her customer service and if she normally treated customers this way. Pinky, (as she told me her name was) replied "no I normally do not" I replied " so why am I being treated like this" she admitted I was not out of term I was polite and soft spoken. After several minutes of back and forth and her demanding they come in my room no matter if I wanted it or not, she finally agreed to not force themselves into my room. Again remind you Im not even staying a full week. All other staff was very friendly but the hotel reflects the owners and the brand Best Western. read more

Passing through Tennessee and stopped here based on good reviews and I'm glad we did. Speedy check-in with very friendly staff! Don't forget to ask if there are any discounts you might be applicable for. Room was very clean and so was the breakfast area, lots of breakfast options to choose from. Would absolutely stay here again. read more

Out of 4 hotels we stayed at during our trip to and from Orlando this was the best. Clean room and wonderful service from check in and check out. read more

What a terrible experience. Early early this morning I came in and booked a room for 3. After some consideration about a pet with me, my cousin decided to book another room with her and the dog, but Raj at the front desk was very rude and condescending. Several times he emphasized no "trafficking" in and out of our room. At first I ignored him and just internally rolled my eyes while signing the paper. Once my cousin went back in and tried to get her room, it became apparent he was speaking to us that way and not the man behind us. We are very kind, well mannered young woman so this was shocking to us. WHETHER OR NOT IT WAS THE CASE, we felt racially profiled for being black and the derogatory way he repeatedly addressed us and not the Caucasian man or two men (not sure how many saw the situation) behind us. Disappointed in Best Western and their unprofessionalism. read more

We needed a hotel to stay in for a few days with 2 rooms available . The staff was Awesome! They were very friendly which is refreshing after a long trip. We will be needing a hotel again and will definitely be staying there, prices are reasonable and service is great! read more

A very nice stay. This older style of a motel has refurbished and renovated into a comfortable stay. Large rooms, clean, quiet and a nice location with restaurants in walking distance. Front desk staff is an asset to this motel. She was wonderful!!!!! read more

Clean & spacious. I wasn't looking for frills just a place to sleep after a 12 hour day on the road. The $10 pet fee is great. Parked outside my room & that was great since I had a roof rack without a lock. AM breakfast was good staff very friendly. If you need a place to rest, pet friendly and hot shower come here! read more

Very pet friendly. And spotlessly clean. Very well cared for business. Ideal if you are tired and don't want to go far from the highway. Definitely not luxury class, but just about perfect if you want a comfortable night's rest on a good mattress in a clean room. read more

This place is pretty bad. The staff are nice and the rooms are updated but don't let that fool ya! Don't like hot water? Not a problem here, showers are cold, don't like water pressure? This place is even better then!! If your looking for the worse beds you've ever slept on then you've hit the holy grail! Woke up the past two days with knots in my back and neck and couldn't move. Was going to take a hot shower to relieve the pain but as you already know that's not possible. The breakfast bar was good the first day but the second day was crawling with ants. We are reserved for 4 days but are leaving after 2. read more

The thing about hotel reviews is that they are NOT about how awesome the room is. Rather, they are about bad things that either are, or not there. Like most hotel rooms this one is not awesome. It scores highly simply because there is nothing really wrong with it. How awesome is that? read more

I stopped here on a long drive from Texas to Kentucky. The staff was VERY nice though the location was a bit worrisome. I am a young female and was traveling alone. The room I got was at the back of the building on the top floor at the very end of the hallway. I won't lie I was a little nervous going to my room as the rooms all have exterior doors. The room was very clean and quiet. I checked out and a couple of hours later I got a call that I had left my iPad in the room. I wasn't coming back through TN for 9 more days so they held it in their safe for me. I've never had a hotel give such great customer service! So a huge thank you to the manager Trish and her team! read more

Clean, clean, clean. Did I mention it was clean? First impressions are everything, and I was not let down. Everything about this place was spot on, from the room to owners, PJ & Tina. Made me feel right at home. Even the breakfast was more and better than expected. And did I mention it was clean? Thanks! read more