Beautiful location in a quaint town. Ask for room with newer mattresses. Excellent customer service…read moreand good food for breakfast.

Such a cute, historic hotel! My friends and I enjoyed an overnight girls trip that ending with us…read moreenjoying a few drinks and desserts from Roma's'. The receptionist was extremely friendly and helpful in providing local favorites. The continental breakfast was also good! Highly recommended The Inn!!

My husband stayed here for a week while he was working in the area. It's a beautiful old place in…read morea cute little town. The people in the town are very nice

Our first time at a b&b. Couldn't have asked for a better experience. Comfortable room, full…read morekitchen, overall wonderful & pleasant experience. So much better than a hotel room. Price was way less than I expected, too.

An oasis in the middle of nowhere... lol, no disrespect intended as this is a beautiful area!!!…read more My experience was spot on. I had been working in Norton over the weekend, @36 hrs straight and needed a nap so I called the Comfort Inn in Big Stone Gap and they said they had a room ready for me... mind you, it was 9:30 AM!!! Very pleasant folks... went to the room, clean and no smoking... heck, I smoke and can't stand a smoking room (smoke outside when I'm home as well) and woke up 5 hrs to head back to work. Again, nice hotel and spot on staff!!!

Crooked. I reserved 3 nights at Quality inn for October 2025. I called corporate office listed on…read moretransaction to cancel entire stay on May 14, 2025. Quality Inn billed my credit card for $150.60 on October 8. I called corporate office again and they said they could not fix the problem, but the hotel would be able to credit their error. I called Quality Inn manager who said to call corporate as they couldn't credit the error. My friends stayed there and had to leave because they had roaches in their room, filthy sheets, and poor service.

Super clean, great atmosphere, beautiful mountain setting. I kept looking for Aunt Bea but found…read moreher younger, former self in the restaurant, (see photo of waitress). Lots of friendly, fresh scrubbed, and eager, faces. This is Mayberry with Internet access. Ranzo

I have never made a complaint to a corporate office but several things are clear, this place should…read morenot be accepting money or having customers under a nice logo like holiday inn. You expect the basics right. WRONG! No hot water in the morning, none.. not a drop. No gym, under renovation no pool under renovation, the furniture was broken. This place is a wet hot mess.

Was very impressed. For the price, the place was actually clean and helped me get a good night's…read morerest.

This place is a diamond in the rough! Our King Suite was huge & the staff was excellent! The room…read morewas exceptionally clean. This is the best free breakfast buffet I've ever seen, as far as sheer variety. Pet Friendliness is very important to me. There's even a rescue cat that "works" at reception. The only thing I'd change is that the cable selection is poor. But, who cares? This place is great

This stay was absolutely horrible. Very nice staff, but…read morevery short staffed to do anything. No room maids for 4 day stay, no towels had to ask and only got them once. Toilet broken, mold in tub, no hot water, all shades were broken, mold and dirt on plastic curtains, ice machine broken, rear door lock broken do anyone could enter, bed concaved in middle. Just a very bad experience for a Wyndham place. Have like 6-7 reviews that they sent and no response except thanks for staying with us.

Econo Lodge is a better place to stay. I even have a pool. the staff is knowledgeable and kind and…read morethey don't have a manager owner who has the temperament and attitude of a baby toddler! I won't be where they will charge your card without you knowing and then claim you owe them.

Private sole hotel brand…read more I arrived in for an early check in and I found that this hotel was located in a residential part of the city. There are not too many restaurants, if any, lots of houses, a church, etc. The entrance is only on one side. If one were to drive in according to the "Maps" app, it will take you to the one road (this is the only road to access Benham). Trust me, I tried the road next to it thinking that was a way to the back parking lot and I was already on someone's property (thinking I was going to get threatened or shot) Anyway, the entrance on the one road that the "MAPS" app leaves you on is on the left and there are four spots for registration only parking. The rest are behind the hotel, which one will have to take what looks like an impassable entrance to get there. This needs to be fixed because it is a liability on the hotel if a customer scratches their car against the wall, on the turn. Issues with room: Some other things I noticed were that the door to the hotel room reflexes to closed, which means you need to push it a bit more than a usual hotel door and while carrying luggage in, it could become an issue. There were a lack of outlets I found in the room. The outlets I did find were in inconvenient places like near the t.v., at ground level and near the sink. One will not be able to work on their laptop in this kind of setup. There is no elevator in this place. One will have to carry their luggage up the stairs. The walls are paper thin. I could hear a gal and guy next door to my room. I could not hear what they were actual saying, BUT could here them speaking something. From the atmosphere, I love the couches in the hallway. I had a chance to sit in one of the comfy chairs. Overall, the concept of a schoolhouse is great, but it needs to be more modernized in terms of hotel standards (elevator, widened entrance to the back parking lot.) Requested items: If you need an iron and iron board, you will have to request this at the registration desk (on your left when you enter this hotel). If you want to inquire about complimentary snacks, you will have to request this. They do have free snacks and so one can skip the vending machines. I ended up spending a $1 because I thought that was all they had. They also have a carbonated beverage vending machine as well (all I survived on while here was Great Value Glacier Ranch chips, Yoplait yogurt, water, and trail mix for dinner. In the morning, I ate Cinnamon Toast Crunch in an out of a to go container and a honeybun.) Edit: I checked on my cell phone and yes, there are literally no restaurants close to this place (everything is actually in the neighboring city of Cumberland, KY). Bathroom standards: Good ply toilet paper. Thick. Soft, fluffy towels. But bathroom fan is loud and makes grinding noises (room 1942). Suggestions: This hotel could use a business center for guests. And a fun comment...... This hotel is interesting, an old school house turn hotel. I am not sure why they do not have THOSE kind of conventions held here. You know those...non-vanilla relationship ones....SCHOOL HOUSE. ;)

Pretty building, but lacks many simple amenities better hotels have, such as coffee, breakfast,…read moreetc. There is a restaurant but its only open on Fridas and Saturdays. There isn't really a decent restaurant for 20+miles so this lack of dining leaves a lot to be desired. Simple coffee machines in the rooms would be huge. While attempting to eat at the restaurant, I was asked to move my table twice, and then was told they were out of what I ordered. Locals seem to get preference over guests at the hotel. The entire operation is poorly run, and lacks basics. Either do it right or shut it down.

So far, so good. I'm renting a one bedroom suite (apartment) for $450 a week while working in the…read morearea. It's a great little place with all the comforts of home. I work nights and it's so pleasant not getting woke up in the middle of the day while trying to sleep.

The convenience to the grocery store was perfect for our time there. We worked with the Let's Fly…read moreWisely Event in Wise, VA and needed a place to work and also sleep so it was perfect for us. The hospitality of the owner was very nice to see as well.

Despite all the excellent reviews on this hotel, my experience was not good. If the Fairfield Inn…read moredid not have some good qualities, I would have given it a one to two star rating.For first time visits to this hotel, I strongly encourage people to closely survey their room and bathroom before settling in for the night. So the hotel seemed stellar at first UNTIL I used the shower in my room. The hotel had great reviews, so I did not think I would have a problem. The front desk check in area and our room were clean & very appealing. I loved the selection of tv shows and movies on our television. We had checked in for a late night stay & just wanted to relax before we traveled out early in the morning. Everything seemed ideal until I took a shower in the morning. I noticed there was human hair from other people in the front and back of my shower area. One was a long light brown hair in the front upper area of the shower stall. One was a short black hair on upper back of the shower wall. I was mortified that housekeeping didn't notice this immediately. It made me wonder if they cleaned the bathroom at all after the former guest before us left. Despite all the wonderful amenities, the unsanitary condition of our bathroom made me dock 2 stars from a 5 star rating. It makes me want to thoroughly survey any room we get at any hotel regardless of the hotel having an excellent rating especially this hotel. Breakfast here was exceptional with many options EXCEPT they started shutting down earlier than the 10 AM closing time & there was NO COFFEE available at 9:30 AM. My husband had to wait for them to make a fresh batch. Despite the great breakfast, I got sick from something I ate on the breakfast provided there which is very rare. I never get sick from food I eat. I wanted to give a one star rating to this hotel yet I decided to be kind yet fair.

Great price and comfy beds with streaming your favorite movies on Netflix…read more Everything was great except a hair in the shower and there was quite a mess waking up at 9:30am to get breakfast. Both coffees were empty and no creamer. We had to ask for more coffee and then ask for creamer. The breakfast caused my wife to get sick, which caused us to make an additional stop to get meds. Some greats and some work to be done. Stay here on a budget but hope for the best on quality. How does the coffee run dry at 9:45am? People are still waking up still. I know that breakfast closes at 10:00am, but some set there alarms to eat something and get a coffee.

Wonderful hotel in the town of St Paul Virginia. Our friends suggested this when we were planning…read morea visit and we are glad they did. Such a lovely hotel with amazing staff. The manager, Bobbi, was so kind and friendly and made our stay extra special. We were given a suite with a living area, two bedrooms, and large bathroom. The rooms have mini fridges and a small breakfast is brought to your room in the am. They have a nice coffee, tea, and water station in the lobby. There is also a Mexican restaurant, Nuevo Porto, on the ground floor. It was cold so we ate there a few nights and it was good. Loved this hotel, and we will definitely be returning on our next visit to this atea.

This hotel is so unique and the staff made the visit especially pleasant. The rooms are spacious…read moreand the decor throughout the hotel is stellar. The staff was so understanding of our UTV rental situation and we were so impressed with their willingness to make it right. We will definitely be coming back next Spring and try the Clinch River kayak adventure. Anyone wishing to experience kindness need look no further than the staff we met at the Western Front. Also, check out Clinch River Outfitter and the dining experience at the Mexican/Seafood restaurant that is connected to hotel is wonderful. Great get-away to a beautiful spot in the Mountains of Virginia.