Not good! Some things were okay, but the ants in the pool area were just discussing. Won't go back, or recommend to anyone else. This is a weird building. The only elevator is located complexly at one end of the long building. Of course my room was at the very end of the other side. So basically, to take the elevator to my room, I had to walk (almost) the length of the building in one direction, then back across the whole building to my room! Why was this building built like this? Check in was slow and cumbersome. I believe the persons was new, and he was trying hard, but he had to call someone to help with the check in. The breakfast was terrible and all I could think was they were doing everything on the cheap. Tiny paper coffee cups with no sleeves or covers. The paper plates were also tiny. Literally appetizer plates! I got there 20 mins before the end, and everything hot was gone or almost gone. One dry sausage patty, maybe 3 forkfuls of cold scrambled eggs. Pancake machine, out of order. No one around to ask for more! Ate a banana and had a small cup of coffee. Oh yeah, no OJ either.... Just some kind of "fruit drink" in a machine. I have learned not to expect much when a hotel offers free breakfast, but this was easily one of the worst. Unless you like little plastic bagged muffins (had a lot of them) Now for the disgusting part of my stay. I climbed into the hot tub, sat down to enjoy a relaxing soak. I looked to my right and I saw 2 piles of ants! (See Picture) They were coming in from the outside wall. Wow! All of the towels in the room didn't match and I could hear the people clearly from the room below me. Room was clean, bed was comfortable enough. TV did have a lot of channels including movie channels. I had no problem with the WiFi or the heat in the room. This Best Western is not one I will be using again in the future. read more

Best Western Plover-Stevens Point Hotel & Conference Ctr - Piles of Ants by hot tub! - Hotels Near Me - Plover, Wisconsin

Pool is out of service. We got to the motel about 2;30pm. They said it would open at 4 then 5 . We are still waiting

This place is super clean and the every staff member is friendly and eager to accommodate. I don't know what they could have done better. Even when we asked about a bathroom door [closing] issue and a toilet concern - everything was fixed within 30 minutes. Great place! read more

I had a room booked for a work meeting which unfortunately was postponed last minute. When I called to cancel I was told by an employee that he could do it, much to my surprise our company card was still charged. The general manager Khaing refused to refund me because I could not provide a cancellation number, which of course I never received because the employee didn't follow through on his end. As someone who travels frequently for work. I can honestly say I have never experienced such horrible customer service and unprofessionalism. read more

The rooms were clean and comfortable. The continental breakfast was nice but at busy times need more filling of hot items, however, there was a very good selection of items compared to some other Hotels associated to Best Westerns. The hotel has messed up on reservations multiple times for many guests on days of stay, the dates, and overcharged by over double amounts, didn't give group promised discounts, etc. Management is happy to fix and please the customer but issues were not fixed on first tries. Employees are very helpful, pleasant but booking personnel need to be better trained and not say, "full" when not the hotel isn't and offer other room choices available for weddings other than the expensive ones. read more

We had a reservation/confirmation number for a one night stay using our rewards points. 3 days later, we received an email stating that our reservation was CANCELED due to maintenance on the room. When I called to find out what was going on, I was informed that only 3 rooms in the entire hotel were available for rewards points users, and none of them were available. (Even though we already booked and had a reservation #), but there were rooms available if we wanted to stay and PAY for a room!! With over 130,000 points, it's obvious that we stay at Best Western Hotels frequently and PAY for those stays, yet when it comes time to stay just ONE NIGHT using our points, the hotel Manager can just cancel our reservation? We will be finding another hotel to stay at every week with our business travel where customer loyalty is rewarded, not punished and lied to. Choose another reputable hotel chain! read more

Ok, I stay in Hotels across America 4 nights per week year around. This is the cleanest Best Western in their empire. The pool and hot tub are spotless. It reminds me more of Hiltons I stay in for one fourth the price. The owner takes alot of pride in his hotel, and was working the front desk when I arrived. Super efficient. Lots of parking. A real hidden gem out on tjhe road. read more

Very clean hotel. Continental Breakfast was average. My two star rating is because: - luke-warm water in hot tub - made reservations for family suite and got a double queen room - no one at front desk when our room keys didn't work; waited 15 minutes for help Manager was defensive; doesn't understand the importance of deescalation of situation by active listening and offering solutions. read more

I was very disappointed with my stay at this hotel. Starting out with walking in the door. My fiancé and I walked in and the man who checked us in told us we weren't aloud to make any noise. Fine understandable but strange to tell a guest. As we were heading to our room the man yelled to us, "It's just the two of you correct?" Which we replied yes to. He then said, "okay only you two no other guests". I found that to be quite rude since we were up visiting a friend who wanted to come swimming that evening. When we got into the room everything seemed okay but there was a couple stains on the comforter and a towel in the bathtub. I'm not one to complain so we just didn't use the comforter. Later that evening we went swimming and this was our biggest issue. The pool was freezing cold and the hot tub was luke warm. The ceiling had a giant hole in it and before we left a large chunk of the ceiling fell off into the pool! We had our friend come to the hotel just to swim and while we were in the hot tub 6 different employees kept walking to the pool area and continuously locked the doors and windows and would leave. As we walked out of the pool area I reported the ceiling to the manager who got very defensive about it and didn't believe me when I said it fell into the pool. He then said, "I told you no guests aloud why do you have a guest" as he pointed to our friend in which I told him that my friend had just came to swim. The man then said, "well he cannot be here and he needs to leave, your room is reserved for 2 people only". Bad and creepy service the whole time. Constantly felt like I was being watched. Will not go back. read more

Best Western Plover-Stevens Point Hotel & Conference Ctr - The ceiling before more of it fell into the pool. - Hotels Near Me - Plover, Wisconsin

@BestWestern Plover WI, dissatisfied stay. Indoor heated pool is set @ 79F, requested temp increase and told by owner that it's state regulations. I researched and delivered regulation ATCP 76. States the pool temp 72F - 95F. Owner refused to increase temp. Called BW Customer Care 800 528-1238. Case # assigned. BWCC called me back and attempted to contact owner. I was told that the owner/manager doesn't come in until 3, nothing more can be done at this time. Also told to try again with owner to see if he will raise pool temp. Will attempt one more time. Reservation is for 4 nights. Can't use pool with young grandchildren. Owners of hotels that advertise indoor heated pools that refuse to have pool temperatures that allow guest to enjoy the use to me is false advertisement. This hotel was chosen because of a previous stay where previous mgt. increased pool temp upon request. Not the same under current owner/manager. Update: owner/manager refused to increase temp. I stated I would never stay here ever again and his response was fine he didn't care. I called BWCC line and gave her my claim# and after she placed me on hold to review the claim her response was the owner responded by email & there is nothing that can be done to remedy the situation. I stated will be posting this everywhere possible, thus here is one of many to come locations. The towels are subpar quality and the complimentary breakfast was par at best. Read a similar post where this owner/manager responded stating the guest was wrong to have complained. After two nights staying here left to go to another hotel in the area. Much Much happier. Best Western response to customer care is unacceptable and I hope that reviews like these wake up the failing management of their operations otherwise hopefully other consumers will avoid staying at their hotels. I know it will be a long time before I ever book with Best Western. read more

Hotel was decent enough for 2 stars, but the booking process was HORRIBLE! $$Swindlers and liars!! We we're told since we were with a group block, but booking individually, we had to stay 3 nights. First, I work and couldn't get off the first day we were to spend the night, so that was an empty room. But they couldn't accommodate only a 2- night booking. Then we found out the whole team didn't have to be there until Saturday. So the entire team, each adult individually again, called the hotel, and most were allowed to take off Friday's stay at no cost, some were told "no" and charged the 3-nights, and some were told "sure will take care of it". This was all well before the actual stay too, so not like the day before cancellation policy should be in play. We were one of those "sure, we'll take care of it" and come Friday morning we were charged almost $1000 for three nights!!!! We talked to the "hotel manager" several times and he said there was nothing they could do. However, some parents were called on Thursday night and told they didn't have to come up since they were part of the group, no charge and others were only charged for two nights. So the entire group all had different rates and number of nights they were charged, even though it was a group block. When we ask to talk to the manager, we get a gentleman, but he never states he is the manager, however he is not helpful at all!!! We will never stay here again! Beware, You never know what you're going to pay! read more

We were in town for a special event at the convention center and arrived about 90 min before check-in. However, they wanted to charge an extra fee to check in early. I've never had this happen before. On principle, I wasn't going to pay it so I asked the front desk staff to recommend something that we could do in the area to kill time while we waited. I wasn't expecting concierge service, but I was surprised that neither of the employees had a single viable suggestion. (One recommended a park, but it was pouring rain. I mean...come on.) On top of that, the hot tub was out of order during our entire stay. After a really long drive and long day, we were sore and tired and looking forward to the hot tub. Nope. Furthermore, the walls were paper thin. We could hear every little sound from the hallway and the rooms on either side. The other guests weren't being obnoxious but it was still annoying having to listen to every single cough, door opening, child crying, etc. The room also smelled really weird/stale. We opened the windows to air it out. Luckily, the smell was almost gone when we got back from dinner. Icing on the cake? When I went to check out, they had me listed in the wrong room. (I was in 210, but their records showed that as being registered to some guy I'd never heard of.) I just hope that whatever room they linked my credit card to didn't run up a huge bill. This was a nice property, but my experience was definitely sub-par. I wouldn't stay here again. read more

Beware if you make a group reservation. They will not refund, even if you call before 24 hours in advance. A major snowstorm was hitting WI, so my colleague and I decided to cancel our Saturday stay on Friday afternoon. Tough luck according to the manager. We are each out $100 + because it was too dangerous to drive. A decent hotel would have given us half off, or a coupon for a future stay, but not these cheapskates. If you read the reviews, there seems to be a pattern. Not my type of hospitality. Many people in our group are upset, so I guess the hotel lost a reliable annual February conference. Seems an odd way to run a hospitality business. I don't usually write negative reviews, unless it is something that is egregious and avoidable. read more

This jotel and every single hotel in stevens point and plover wisconsin doubled and trppled there rates when our time of need was here from the storms that crippled thousends of residences know that there was alot of people need shelter and a hot show but no they raised there rate and sctewed every one that needed it read more

A couple weeks ago, my boyfriend called Best Western Plover-Stevens Point directly to see if he could get a better rate talking to them directly before booking online. The manager/owner who answered the phone would not tell my boyfriend the rate unless he gave him his credit card number. Once he gave the manager/owner his credit card number, the man stated "okay, you're all booked" without even telling my boyfriend the price. When he did tell him the price, the rate he gave was approximately $20 to $30 more per night than the Best Western website. Needless to say, he booked online rather than directly with Best Western Plover-Stevens Point. We checked in this last Friday night without issue. We used to live in the area and came for the weekend to visit family. The room appeared clean as did the common areas of the hotel, but there was some remodeling going on and the lighting in the hotel was not good. We went to check out the pool and hot tub and the pool was too cold for us to even use it. The temperature for the hot tub was okay, but the floor and sides were textured so rough that it hurt our feet and rear ends. Saturday morning, we again went to use the hot tub. There was a family in the pool area with a young boy (approximately ten years old). The boy jumped off the edge into the pool--he did not take a running start, he did not dive, and he did not make a big splash. The boy was just really showing his mom he could jump into the water. He was also the only person in the pool. The manager/owner immediately came into the pool area and scolded the boy for jumping. He really was not being obnoxious or unsafe. Saturday evening, my boyfriend's brother and parents came to the hotel to spend time with us and hangout in the hot tub--as they do every time we stay at a hotel in the Plover/Stevens Point area. Prior to his parents arriving, we went down to the hot tub with beverages in plastic cups/mugs with lids. The manager/owner stopped us before entering the pool area and told us we could not bring beverages in there. I thought "okay, no big deal," but there was no sign stating we couldn't. There was a sign stating no glass and another stating no beverages in the pool, but nothing about the pool area. In fact, there were small tables in the pool area to presumably be used to set beverages. When my boyfriend's parents arrived, his dad was stopped by the manager/owner at the entrance to the pool area. His dad explained why they were there and the manager/owner asked for our room number (I thought to verify that we were guests). We thought everything was taken care of as the manager/owner didn't say anything more to us. When we got our bill of what the hotel charged us this morning, the manager/owner had added on $20 for my boyfriend's parents coming to use the hot tub with us for a total of 15 to 20 minutes. We attempted to address the charge with the manager/owner as well as a second manager/owner. They were very rude, they raised their voices at us, and interrupted us. We tried explaining our frustration was with the fact we were not made aware of the charge. If we had been advised of the charge when his parents arrived, we could have opted not to go in the hot tub. The managers/owners refused to work with us to resolve the issue and walked out from behind the desk and out of the lobby while we were trying to resolve the issue. They refused to reverse the charge we were not made aware of and several times, they stated "we don't need your business." I did call Dispatch to see if law enforcement could be of assistance, but, unfortunately, they said it is a civil matter. My boyfriend is a Diamond member for Best Western Rewards. He has never had an experience where the staff/managers/owners were this shady. Sorry for the lengthy review, but I feel this business is run by shady, unprofessional individuals and is not an accurate representation for Best Western as a whole. It is very shady to take someone's credit card information and book a room without even telling them the rate. It is also shady to add in charges the customer was not advised of. I plan to attempt to contact Best Western Corporate as I don't think these are the people they want representing them. read more

We booked 2 rooms. when checking in, they gave one of our rooms to another party with the same last name. the stay is fine. nothing dramatic. after check-out, we were billed for FOUR rooms. called the hotel, promised to call us back in 30 minutes but never did. what a nightmare... in the middle of sorting this out. read more

I stayed at this hotel for three nights while I attended an event in their conference space earlier this month. This is the third time I'd attended this yearly event. The past two years had been lovely, but this time? I can't even. It's hard to know where to begin. It started with the driveway. We'd had a snowstorm a day or two before, but the snow was all just packed down instead of being properly plowed. Even the walkways were snow covered, and a member of our group tried to use a shovel that was laying outside to clear it, but the shovel was broken (and what kind of business doesn't procure a new shovel and CLEAR WALKWAYS themselves immediately?). These were just the first of the safety hazards. A facilitator of the event mentioned that when they arrived at the conference center it was very cold. There was speculation that the heat had been turned off to save money. That evening, a galvanized pipe burst (likely because it had frozen), rendering the lobby of the conference center very stinky, very wet, and very unable to be used. The next day there were pools of water emerging from a utility room. Tons of towels were put out to sop up these messes and remained, forgotten, for at least a day after the leaks had been resolved, just laying on the ground in an unsightly fashion. Such a tripping hazard. A plumber was called to deal with the second watery mess, but management strangely did not have them fix the out of order public bathroom stall (one out of only two public bathroom stalls) in the conference center. That stall was out of order the ENTIRE time we were there. Talking with other attendees I found out that stall had been out of order since they'd last been to the hotel in the Autumn. Yes, it had been out of order for MONTHS. Did I mention there were 30 women using this single stall in their public facilities? Can you imagine that? Also, the paper towel dispenser was broken, but I can handle that as long as there's a roll of paper towel hangin' out nearby. Speaking of broken, the sensor on the security door between the conference center lobby and the rooms was broken and hanging loose from the wall, leaving the formerly always locked door always open. In previous years you needed your room key card to access the rooms, but as it stood earlier this month, there was no extra security. Anyone could walk in any time of day or night. And while we're on the subject of locks: conference center door does not. The knob does technically lock, but the door will not latch. So if you plan to use this space, do not leave anything of value in it. This was discovered on the third night of the event, after two other nights of having left hundreds of thousands of dollars of machinery unguarded in the room that we were told was secure. Lastly on the conference center issues: water. This area has a lot of nitrates in the ground water due to potato farming. So much so that officials recommend that babies drink bottled water. Well, if it isn't good for a baby, it's probably not great for the rest of us, either. There is a hotel provided water cooler in the conference room and in past years the old owners/management would come change the bottle when it ran out; they would take the seal off the bottle and plop it on the dispenser. The first time we requested more water this year we heard noise in the next room and discovered they were FILLING IT UP FROM THE TAP. The second time we requested more water the manager (in a very rude fashion) told us to get it ourselves. Yes, he suggested we fill up a giant water bottle from their locked utility room (how do we get in??) and then hoist it up on their dispenser. There is so much wrong in representing the water as bottled and so many logistical and liability issues with telling us to do it ourselves. The room itself was just fine and clean, except for the smoke detector hanging off of the wall. Its light was still lit, though, so I felt pretty sure it was still working. After the past very positive experiences I've had at this establishment, this stay was quite the bummer. I'm still pretty appalled that anyone thinks this is a cool way to run a business. The funniest part of all of this was the signs everywhere suggesting people review them on Yelp. So, here we are. :P read more

f I could rate this hotel and it's management a negative score, I would. Buyer beware! There is a new owner here, Mr. Patel, and he is condescending, doesn't keep his word even when I am in receipt of an email, from HIS hotel!!! Watch your bills people!!!! Carefully!!! Get everything in writing. And whatever you do, DO NOT book a wedding here! We booked a block of rooms back in the fall for a June wedding. When guests called, they were told there were no rooms available!!! The agreement had the block of rooms to be held until May 23, 30 days prior to our event, and need of the rooms. These folks were calling the end of May and first week of June....told no rooms available!! I made numerous calls and sent numerous emails with ideas as to how Mr. Patel could and should remedy the problem. His mistake...and he needed to make it right. Two days, or on May 21st, he called me to tell me it was taken care of. Yet one of the bridesmaids still had to stay at another hotel. It was NOT taken care of! In addition, he attempted to bill the bride and groom, as if THEY didn't make their reservation "under the block", for the discount! Really???? They set this up and to blind side them upon check out the day after their wedding. Again, Mr., Patel, and keep in mind, this man is the owner, was VERY condescending and attempted to make his inability to manage his hotel their problem. Two young newly weds of all things. I've been in the customer service industry for over 30 years, and if this were one of my employees, there would have been a discussion of a serious nature and a walk to the door. Stay clear of this particular Best Western. read more

I am extremely disappointed with this Best Western and its management and will not ever stay here again, nor will other family members. My sister had created a wedding block last year for her June 23rd wedding. When she called on March 1st to check on it, they said the block didn't exist! So she asked if she could still set aside rooms. I believe at that time, there were about 15 rooms available and she said she'd take them, to be set aside for guests until May 23rd. Long story short, these rooms weren't held and guests who called BEFORE May 23rd were told that there were no rooms available so they had to make other arrangements, including staying at other hotels in the area. One of the bridesmaids and groomsman even had to stay at another hotel, not with the rest of the wedding party. Our stepmom called and had gotten this sorted out around May 21st and more rooms were made available, or so we thought. At check in, we all noticed we were overcharged compared to what had been agreed upon for price based on all of the mix ups that had occurred (this was reported to corporate and they opened an investigation on this Best Western). Everyone was told their prices would be corrected on Sunday upon checkout; this made us skeptical but it was late Saturday night, we were tired after the wedding, and the man working the front desk was adamant that it would be changed. On Sunday at checkout, the woman at the front desk said she knew nothing about this and the price discussed could not be honored. On top of it, the bride and groom were charged more than the rest of their wedding block guests for a king room; this made no sense! When they questioned this, a "manager" was called up to the front desk and was incredibly condescending and rude. He went on to blame them for only 8 of the 27 rooms in their block being booked. 27? No one ever asked for 27 rooms. And multiple guests had been told there were no rooms available when they tried to book so they had to go elsewhere! This man refused to give his name and spoke to all of us as though we were the issue; never in my life have I seen someone so unprofessional. The new bride and groom had to stand there and argue with him for 15 minutes before he finally gave them the price that everyone else in the block received (still not what had been verbally agreed upon in a phone call with our stepmom and Peter Patell). I really feel their room should've been comp'd for all of the mixups; instead, this man added insult to injury and completely wrecked the bride and groom's stay. We will NEVER be back here and made sure to call corporate again to report this person who would not share his name (I wonder why). The people behind us checking out in line let us know outside after checkout that they were also overcharged and extremely disappointed with the way everything had been handled. I highly, highly recommend you stay elsewhere in the area for your accommodation needs! This place is run by crooks who have no interest in providing great or even decent customer service! Terrible!! read more

I will address all the issues we had at the Best Western in Plover, WI from August 2, 2018 through August 7, 2018. I would like to provide some background to these reservations. I made arrangements with Natasha in Group Sales in October, 2017. I advised her that we had a Family Reunion planned for the early part of August, 2018. We discussed what was needed for all attendees, since I did not know at the time how many and who were coming. Natasha and I came up with a block of 20 rooms, most with King sized beds, a couple with 2 Queen sized beds and one suite with a King Bed. The rates would be $95 for a regular room and $105 for the suite. We also discussed how far in advance the final reservations would have to be made so the Hotel would be able to release those unreserved rooms to others. Natasha and I would contact each other on and off for the next few months to check that everything was going as planned and how many of our reunion had booked rooms. About 2 months prior to the event, I received a phone call from Dan from the hotel. He was completely confused as to the arrangements I had made with Natasha. When I tried to explain the arrangements to him, he became argumentative. I too became frustrated and asked that Natasha call me. Natasha and I confirmed the original block. The calls from Dan persisted for the remaining time prior to the booked event and every time was the same conversation. The last call with Dan was on or about July 14, 2018, where I advised that if any of our party had not made reservations, to release the rooms. Then, a few days before the arrival date, Dan called to tell me that I only had a reservation for 2 days, not 4 days. My brother, Scott (who reserved 2 rooms), only had reservations for 1 day. My brother, Tracy, only had reservations for 2 days, not 4 (later he tried to add an additional day and was met with more problems from Dan first being told there was no availability, then it would be at a higher rate since the rooms had been released, until finally granting him the additional day). My brother, Ken, actually had the correct number of days at 3. My brother, Brian, also had the correct number of days at 4. They had no reservation for my cousin, Kristine, at all, even though my brother, Scott, had made arrangements for her for 5 days and no reservation for my daughter and son in law, even though I had made them myself. I tried to tell Dan what the original reservations were for everyone. I became so exasperated, that I called and asked to have Natasha call me to straighten it all out, which she did. Natasha should be complimented for all her hard work! She was wonderful! We all started arriving on August 2, 2018 feeling confident that all the issues were behind us. However, we were all quite disappointed with the stay. The first morning, we all went to the breakfast area to find all hot food chaffing dishes empty at 8:30 am even though breakfast was supposed to go until 9:00am. No one was at front desk. I finally found 2 employees in pantry area chit chatting. I asked if they were going to replenish the hot items and was told - you know, breakfast ends at 9:00. I retorted, but it is only 8:30am and you have a full room of people looking for breakfast. Grudgingly, the scrambled egg chaffing dish was replenished, but the eggs were stone cold; the bacon was luke warm and the person replenished the syrup container by opening the seal with her finger. All of us that were there, went on to the day's activities. Upon return to the hotel around 4:30pm, no ones' room had been serviced by housekeeping. I went to the front desk to tell Dan. He made some excuse and assured they would be done when we all got back from dinner. They were serviced except for Brian's room, where they took the dirty towels, but did nothing else. Upon our return from dinner, Ken's key did not work (and he had issues with the key the entire stay). Tracy's room was left open - door not shut. Breakfast on the second morning, the sausage was stone cold and there was no orange juice and was never replaced. My brother, Scott, advised Dan that the exhaust fan in one of their rooms was not working (it was never repaired) and that the sink in one of the bathrooms was not draining. That took 2 days to repair. Also, for one of the rooms that his 2 daughters, son in law and infant grandson was staying in only had one of their keys that worked the entire stay. My daughter, son in law and my grandsons (5, 2 and 4 months) arrived on Friday, August 3, 2018 at 2:00pm. Dan checked them in and charged them an additional $20.00 for early arrival. My daughter and son in law were so exhausted from traveling with the children, my son in law just agreed. Their key had issues with working keys their entire stay as well. Even after I complained to Dan, I was again told this was standard procedure. Never have I heard of an additional charge for early arrival. So much more.... read more

Staff are attentive, responsive to needs and requests. We will definitely book rooms again at this hotel when we visit the area. This was my Dad and his wife's second stay this year. I accompanied them the first time and this time my sister joined them. They indicated that the staff was attentive and polite. They were provided with 1st floor rooms which they had requested for ease of checking in and out and to minimize walking due to their age. They were pleased with the rooms and hotel which include features found in more costly hotels--refrigerator, microwave, wifi, fitness center, pool and whirlpool. There is the usual breakfast buffet which is well stocked and clean. Thanks again for providing a wonderful place for us to stay when we visit the area. read more

This is one of the nicest and cleanest Best Westerns I have visited. I stayed one night on business, and from the congenial and informative front desk manager to the decor of the pool and hot tub area, this hotel surpasses any other in its category. The immaculate cleanliness of the entire hotel was also impressive. read more