It was a nice three day trip with my friends in Castle Rock. I checked in on a late evening July 4th. I was greeted immediately by the front desk, who didn't worry about my third party reservation, and have me a room at the requested 4th floor. The room was nothing fancy or upscale, but still clean and comfortable. It has two queen beds that were comfortable enough for sleeping. The TV was large and also a smart TV. There were ample amount of cable channels, and I also was able to enjoy YouTube too. The AC was wall mounted, but cooled the room quite well when needed. The desk area was fine, and I enjoyed the Keurig coffee in the room. The bathroom was clean and organized. The shower pressure was a bit light, but still did the job. The towels could have been thicker, but the bathroom amenities were good. For a 2.5 star hotel, the room was very good. The lobby was casual, but still inviting with enough chairs to relax. The breakfast was complimentary and had good amount of hot foods like omelette, sausage, bacon, and potatoes. Cereals, muffins, and waffles were also available. Juice and coffee were from a dispenser, and were ok. The fitness center and pool were small, but useful. Please note that the entrance doors open manually, but you can press a button to have them open automatically if needed. The service was well caring. The receptionist was very helpful in finding places nearby, and helping me with luggage after I got injured. Checkout was also very easy. I am very happy that I got this mystery hotel at Priceline for a great price. With the clean and comfortable rooms, free breakfast, and great service, it's a great hotel in the Castle Rock area. Overall: A read more

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Great hotel and great customer service. While the hotel is a little outdated, it definitly still comfy and provides all the amenities we needed while home basing for our road trip. Great breakfast with a daily variety, great/safe location, clean, and exceptional prices! The staff was great and very accommodating. I would easily recommend staying here while traveling around Colorado! Zero issues from us! read more

Not fancy, not new. Good old fashioned, simple hotel with great beds, great staff and a fabulous breakfast. Hot coffee, regular and decaf, available 24/7 as well as hot water for tea. Cookies for free every afternoon are a great plus. If you need something they will help asap. In a safe, somewhat secluded area right by the highway. No sketchy people anywhere in this town. Have never heard any highway sounds in all the times I've stayed there. Convenient to everything -grocery, restaurants, gas, and a big outlet mall. It is also near the cute downtown area. I highly recommend this place read more

Since we walk in front desk guys was very nice . Rooms were clean , great breakfast and coffee

People in the lobby are very nice. I have no problem with that. When it comes to room to clean up getting my bed made you have request room service. I never heard of any that in my experiences in staying in hotels. Housekeeping person that cannot speak English is a problem. read more

Some members of my bridal party stayed here. They seemed to have a good experience. This review is for Eunice who was so very nice. My bridesmaid flew in day of wedding and couldn't check in early so she was wandering around Castle Rock. I called and asked if I could pay for early check in or I thought even to upgrade her room. Eunice put me on hold while she checked the status of the room and came back to let me know the room was ready. I so appreciated her extra step because we wanted to all be ready by a certain time. Thank you! read more

Clean, decent breakfast. Pool was closed. Ice machine on 1st floor was broken. Would stay here again. Fresh cookies upon check in were a nice touch read more

We had several people stay here over Thanksgiving week, and they all said that it was wonderful. The people at the front desk were very friendly and the rooms were very nice. read more

We have been on the road for 10 days. 10 days of motels! This was by far the best one. Hot tub was working and was a great soak. Also dog friendly! read more

Best Western Plus Castle Rock - Castle Rock - Hotels Near Me - Castle Rock, Colorado

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Clean hotel but the hardest most uncomfortable beds we have ever slept in. It's a shame.

So far, this has been a nightmare. First they sent us to an occupied room where someone was sleeping, our door wouldn't latch shut which we didn't realize until the third day here, our shower barely dribbles, and now the elevator is out of service. We're on the fourth floor!!! Will not be coming back. Which is too bad. My daughter and son-in-law had a good experience. I think I wouldn't have been bothered so much if at least one staff member was apologetic. read more

We enjoyed our 3 night stay here. The rooms were clean, the breakfast was good and the front desk and hotel staff were very kind and always helpful. They have a coffee bar available in the lobby 24hrs a day. The location was perfect, right next door to restaurants , down the street from the outlets and very serene atmosphere. We slept great! We will definitely be coming back! read more

Wont allow you to have a beer in a common area but smoking weed is fine even though others are affected.

We stayed here as part of a block reservation for our daughter's wedding close by at "The Oaks". We have a medical issue that makes it very difficult to travel and we were concerned that the wait to check in would become problematic. Fortunately, Courtney at the front desk couldn't have been more helpful. She understood the issue and arranged with housekeeping to get us checked in asap. We're very aware that this can be a difficult situation for a hotel, but the staff was very responsive and very kind. We really appreciate the above and beyond from everyone at this hotel, including Courtney and housekeeping, thank you! read more

AFter having stayed at the neighboring property last year, we decided to give BW a whirl for comparison purposes. All in all, it was a pretty good experience. The one thing that I'd say gave this place the edge was customer service. We put in a request at the front desk for more wash cloths and plastic cups, and within a half hour, the housekeeper was at the door with anything we could have needed. Bravo to her and management for responsiveness. The rest, presented as a comparison: -Breakfast: This one's tough, but I'd give the slight edge to BW. They had variety rather than the same offerings each day. One morning, they had zero juices. Nope, not just out of one, but out of ALL. They did correct this for the remaining days of our stay. Coffee was very, very good. The bacon was delicious! If you read past reviews, there were periodic mentions of an omelette station and green chili being available. Not so during our stay. -Room: The edge undoubtedly goes to Holiday Inn X. In fairness, the latter property is newer. Our room with 2 queens at BW was really tight. Even with 2 small people, we had to squeeze around each other when moving around. Linens and sheets were pretty standard. Bed quality is too subjective to get into. -Cleanliness: The edge here definitely goes to BW. Perfect, no, but things were generally better kept here during our stay. -"Business center" computers in the lobby: Awful. One had a sign saying it was out of order and the other couldn't "connect" to any site other than the BW site. An employee claimed that it was an outdated browser issue but didn't even attempt an upgrade. The computers are apparently for aesthetic purposes which is a joke. Either fix them or remove them, plain and simple. -Location: Both properties are ideally located, with an IHOP and Culvers right there plus Bubbles liquor superstore and the outlet stores a few blocks away. Overall, I would give the two properties a tie. If you asked me which I'd pick for our next stay, I couldn't say one or the other off the top of my head. It all boils down to what's most important. read more

This is my default hotel for the area. Best western as you know is sort of middle of the road but this one is a notch or two above with upgraded rooms and since I am diamond level, always an upgrade available with a balcony for me. Don't come here if you plan to smoke though... Smoke free facility. On top of everything else, a nice Little personal touch this visit was to see a gift bag with a personalized note and my name on it from the manager as a greeting. They are conveniently located within walking distance to many restaurants to fatten you up as well as a large liquor store next-door. Parking if they are full might be a problem so get in early. BTW, here's a tip, if you shop at the outlet malls across the street the front desk will give you a certificate for a discount and five dollars off at any store. read more

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This hotel never disappoints. Friendly employees, super clean, and the bed is ridiculously comfortable. They've thought of everything from an abundance of towels to makeup-removing wipes in the bathroom. A consistently, very pleasant experience. read more

Best Western Plus Castle Rock - Hotels Near Me - Castle Rock, Colorado

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Our hot water heater died & we needed a place to shower for a night. We found a great rate for the Best Western & thought why not? We decided to check in & go for s swim. The front desk gentleman named Chris was so sweet. He welcomed us & made us feel at home. The pool was pretty basic, however it felt great to sit in the hot tub & the kids had a blast swimming. The room was very nice. Super clean & not stuffy when we walked in. The beds were comfy. Breakfast was so yummy! When we have family come to town next, we will for sure use Best Western! read more

I would rate this hotel four stars except for two reasons. 1. It's a little speedy for a Best Western 2. (And this is a biggie for me but might not be for you) the bed I slept on was harder than a steel plate welded to a piece of concrete. Seriously, it's in a great location (near the outlet mall, lots of places to eat and a freeway) and there's plenty of free parking. It has a nicer breakfast than some of the chain hotels (still not great but certainly good as long as you don't need to eat it often) and the staff is friendly. The rooms are large and the WiFi worked good - not great. But I got less than eight hours sleep TOTAL over three nights because of that bed. I could not go back because of that. Now if you LIKE a hard bed, this right here is your hotel. read more

We were treated as a disruption to the clerk's otherwise peaceful day. Several hours later she was informed that the hot water was gone...again we were treated as it was our fault. The topper is calling themselves, 'pet friendly' when they are anything but! Your pet is allowed only in the room, not even the lobby. Also, no Pit Bulls or Pit Mixes because of a city ordinance (the ordinance was reversed in 2017. Over-all, bad manners and rules, rules and more rules. Not worth the hassle. read more

This was a good family type place but needs updating and a good cleaning. Noisy next to I25, Not our cup of tea...work out room is barely there and the rooms are adequate but ...just, no. read more

When checking in, was very disappointed to learn that the pool and breakfast areas were closed for renovation. If we hadn't been so tired, would've looked to stay elsewhere. They did offer us a free breakfast at neighboring hotel--quite a long walk for me, being handicapped. The thought of 2 hotels-worth of guests jamming into one breakfast area was not appealing at all. We ended up eating breakfast at a nearby restaurant. The room itself was outdated, will try to attach a photo of the frame on inside bathroom door, which is rusted in spots. I asked to speak to a manager--was told the manager was at the other hotel so I would've had to go hunt the person down. Not impressed at all! Will not stay here again nor in the neighborning hotel which I was told was owned by the same hotel group. read more

Best Western Plus Castle Rock - Inside bathroom--door framing rusted in spots. Rooms need updating! - Hotels Near Me - Castle Rock, Colorado

For a Best Western, this place is one of the best I have experienced. I travel extensively. I stay in all kinds of hotels and motels. I spent almost a year visiting the Denver area and found this hotel was hands down my go to spot. Both for price and consistently good customer service and good rooms. In almost a year of staying for several days on end a couple of times a month this place became almost a home away from home. They serve a good hot breakfast in the morning, the rooms are always very clean, the hotel is newly remodeled and feels updated, prices are always good AND it's dog friendly. From stay #1, the staff could not have been nicer more professional and consistently helpful with a sincere smile on their faces. I really came to like each and every person I met there. And if you are looking for a nice suite with a kitchenette they have four suites on upper floors that are nicely outfitted and make a good temporary substitute to cook simple meals while you are traveling. If you don't want to lay out a lot of money and have a reasonable expectation for what you get with a Best Western, it has been my experience, that this location is always a very good value and a very pleasant stay with good rooms and a great staff. read more

Just finishing a 5-day stay in their large suite--very good value and comfortable place for a vacation stay. Highlights included the breakfast, pool, hot tub, and a no frills weight machine. Super easy access to the Springs and Denver. Plenty of area restaurants and stores. Antique shopping is less than 10 minutes away. read more

Best Best Western Inn I have every stayed at...Actually best hotel that have stayed at..Everyone here so friendly and clean. We left a personal file at the business section and I received a phone call and they are sending it in the mail for us. Wow! talk about customer service. read more

I know, I know... Its a Best Western! I cant tell you how accomodating this hotel is. Great location. The rooms are immaculate, the beds are comfy and the staff is super helpful and very nice. The indoor pool and spa have been great for relaxing and the gym has been helpful in working off the free breakfast! Will definatly be back! read more

Spent two nights here. good hotel. Room nice and clean, big tv in the room. lots of different channels on the TV. (I have been in some-places where the channels are way limited, here you have HBO and other goodies) Nice Hot breakfast, nothing to write home about, but it's free and its hot. Eggs, sausage, potatoes, waffles, fruit, cereal, muffins, bread. coffee etc. indoor pool, but I didn't use it, exercise room had a decent amount of machines. front entryway was real nice. a nice " Commissary" by the front desk, stuff for people who are going to be here for extended stay. centrally located to a lot of things in Castle rock. my only complaint is the internet, wireless or even hooked up to the wall outlet was very slow. I was unable to stream movies or youtube. read more

Ya know, for a Best Western, it was managable... great location in Castle Rock, but thats about it!! HOWEVER, the beds are unforgiving!!! Not to mention the "free" breakfast in the AM... sure, if you enjoy the staff HOOVERING over your every choice!!! That actually ruined it for my family and myself!!! We were actually happy to wake knowing we had breakfast right downstairs, but that woman, who does that? Who stands behind your back while your making a waffle, and leans on the counter watching what you put on it? Or watches you with a side-eye while you get coffee?? Very UNCOMFORTABLE!!! never again!!! read more

Beautiful suite on the top floor, great view, great staff, great breakfast. We will definitely be staying here again our next visit. Loved being right off of I-25 too. The hotel was Very clean! Not to mention our room as well! The mattress looked brand new when I took off the sheets to do a check, not a speck of dust anywhere, and it smelt very clean!! The last hotel I attempted to stay at in Denver I had to check out of- so it was an upgrade to say the least read more

Best Western Plus Castle Rock - Hotels Near Me - Castle Rock, Colorado

Had to stay here on our way from Denver to Colorado Springs due to a blizzard. We had bad service at Hampton Inn (weren't even acknowledged by concierge there) and decided to stay here instead. Chris at the front desk let us in the lobby right away as he was helping another couple. He remained calm as more people were needing a room and needed to be checked in. He was very friendly and accommodating. We were impressed at how calm he remained and we were relieved to have great service. Breakfast is great here! read more

This was our first time staying here. Its been awhile since we've stayed in a Best Western. We were working in Castle Rock for a few days and didn't. Want to commute from Colo Springs. Very clean and super friendly staff. Miss Judy was so easy to talk to, she is a keeper. Our room was right next to an exit door, was a little worried about that. All worked out just fine, soft closing doors. You don't see that to often. Walking distance to restaurants and liquor store. Even pet friend read more

Very satisfied with our stay. Staff was very friendly and helpful. Room was large and comfortable and clean. Furnishings a little older but still nice. Bed was very comfortable. All the usual amenities. Great location for our needs. Great price too. read more

"We had the WORST experience EVER!!!" The first impression when we got in the hotel, was looking dirty. There is a breakfast area, which is very disorganised, full of boxes on the floor, just a couple of chairs and tables, but not with a welcome spirit on the place at all. The employee at the front desk, from the begging was very unprofessional, impolite and was totally overwhelmed. He answered the phone while he was still talking to us. As we got there to do our check in at 7:30 pm, at the front desk they told us we had 2 rooms. But that was fixed quickly thru Priceline. When he did all the steps for our check in, gave us our room key. MY GOD!!!! It was 7:30 pm (check in time 4:00 pm), and the room was not ready for us!!! Beds were still used from the last guest, bathroom dirty. As we went back to claim our room was not ready for us, the gentleman on the front desk did not even apologise for it, did not offer a drink or anything due to their lack of management!! He just went behind the front desk and ask a lady if she could clean our room now. Instead we wanted a new room, since this one was going to be cleaned so fast that it was going to be still dirty! He said they did not have any rooms left for us. So we preferred to leave the hotel, due to the lack of management and service. Thru this time we never saw the manager of the hotel. We only spoke with him thru the phone. He never showed up, instead he called the police!! We are a family, my daughter and her two kids. What kind of problem could we give? Anyway, the police came, we explained our situation. They said we could not stay at the hotel. But they NEVER gave us back our money, since we already made our check in. TERRIBLE HOTEL!!! These are pictures from the room!!!! Still not ready from the other guests. read more

Best Western Plus Castle Rock - Hotels Near Me - Castle Rock, Colorado

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Room was spotless, super clean & staff was pleasant. I found my new home away from home when I go to Castle Rock.

When we have friends in from out of town and they want to stay at an area hotel we recommend the Best Western Inn & Suites. It is well located and offers the finest accommodations in the area. Not a resort but a clean, comfy hotel. It does offer an indoor pool, kind front desk personnel and a complimentary breakfast. Right across from the Outlet Stores, next door to the I-hop and right down the street from the Brew Pub, it gives travelers a lot of conveniences close by. Best in the area. read more

This Best Western was EXCELLENT in every way! My family and I spent one night here on the way to our family reunion and we wanted to stay longer. Everyone was so accommodating especially when they were able to let us check in early with our rooms. A special shout-out to Judy who gave my mother and I about the discounts we could get at the nearby outlets. I would recommend this hotel to anyone!!! read more

The perfect hotel in every way! Not only is the location in perfect proximity to shopping, restaurants, and other needs. The property is well appointed with comfortable rooms that offered a very comfortable bed (so comfortable we over slept and had to rush out in order to make our flight). The breakfast was perfect with several choices each morning. I also greatly appreciated the coffee, tea, hot chocolate station in the lobby. My sister lives in Franktown, so we WILL be back! read more

This was what you would expect from a newer Best Western...everything was pretty much in place, but the lack of service and attention to detail was sub-par. The people were friendly, but when it came to getting the special rate that we had promised, it was a long task of trying to get the manager to call us back. One time we were told he was even on a smoke break. For a ;ow-cost choice, this is probably a good choice, just don't expect anything extra special, including the free breakfast in the am. read more

Great value and location. The room was clean and modern. They're pet friendly- awesome. I even got breakfast included. The front desk lady was very nice too. read more

Friendly staff & very clean rooms- beautiful finishings. The room was perfect and featured a kitchenette style sink, fridge and microwave. The room smelled nice and the breakfast was hot and better than I expected. I would stay here again, it is highly recommended!! read more