We are locals in The Cove here in PC. And locals know that You get what You pay for. It seems all…read morethe bad postings are perhaps they don't want Quality work. . "The Bitterness of poor-quality is Long Lasting after the Sweetness of a Cheap Price is Gone." Paul in the front of house is always informed & is upfront with pricing & details. James always test drives with You to make sure He can identify what it is You think You brought it in for. If there is something else, then it most likely needs to be fixed. You want low prices, go to that shade tree mechanic your friends recommend. Good luck. James, Ann, Paul & Team know how to do it properly to protect you and your investment. If You drives '96 Toyota Corolla, You might not need James to fix it. You should replace it. Yes they will fix any problem right the first time, but You will pay a Fair amount for this Team to warranty their work. Like anything, you get what You pay for. We choose James Auto Center for all our Preventative Maintanence & Repair Needs. You should too if you really want to solve the problem, not just band-aide the problem.

I cannot beleive AAA has this as a qualified reference. They are crooks, period. Needed a…read morethermostat installed. bought one with the aluminum housing at O-Rielly's for $29.95. I also purchased a ratchet socket 1/4" set for $19.99. Just for your information, you drain the anti-freeze, remove the hose and remove two TEN-millimeter bolts. Now they said i need to replace the radiator, put new wiring and sparkplugs in. They would not just put the thermostat in for they would not work on the vehicle without doing it all. They wanted $3004.00. Yes that's right Three Thousand and four dollars. I refused, so they charged me $180.00 to diagnose even though I told them what i wanted. Lastly, I picked my Suburban up drove it 35 miles to our rental house and not one issue. Plus, I have gauges so to identify any trouble prior to a problem.

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

I had a good experience with the team at AutoNation, initially, but I have severe issues with the…read morefollow through on helping me get my trade-in paid off. I have called three times and they said no finance person is available. I left messages, and no one has returned my phone calls. I would go to another Ford dealership if you are trading in your vehicle, because they have promised me many things, but fail to follow through. Oh, make sure you check both of your FOBs before you take it. Come to find out that they probably gave me a different vehicle's FOB and they don't want to fix that problem either.

I called Honda and spoke to Damien. He was awesome, very polite and helpful. He got me scheduled…read morefor a service appointment quickly and on the day I needed. I brought my vehicle in and met my service advisor, Miera Braxton. She was quite knowledgeable and got me taken care of right away. I was also fortunate to meet the service manager while I was there, Mike Boatwright. All these folks really know there stuff and know what great customer service is. I got my vehicle back repaired, service checks completed and earlier then expected. They were very fair on the service charges as well! Also we were very happy with our vehicle so "Kudos" to the Technician for doing a great job as well. Thanks Bay Honda!

So I went into their business today to discuss an appointment for my brand new Honda had to ask…read morewhere the service department was and as I was walking through the waiting area, I'm looking at about 20 people sitting there and none looked happy about being there, go to the service desk and the guy behind the desk was busy with paperwork, I didn't interrupt him, stood there for about 6 minutes and then he just walked off. And came back a couple of minutes later and continued to ignore me so I waited a couple of more minutes and said I guess I will find another dealer to work on my car as they apparently weren't interested in helping their customers, I made a call to the general manager Scott Struebing and of course had to leave a message. So rather than call me back he had some lady call who asked me what the problem was and I explained of what I had observed and how I was treated. She asked if I wanted to come back and I flat told her I would drive 100 miles to get service rather than come back there and that if my girlfriend the co owner of the vehicle didn't like it so much I would take it straight to Toyota her in torn and trade it in and eat the loss , did business with them for 5 years they were always prompt and had great customer service. Still considering that option

Went in for a recall. They said they had the part to do the service. Turns out the part number was…read morewrong. They had to order the part to do the job and reschedule work. Had an oil filter change with the fuel filter changed that day. All is good. Billy was my service tech. Good job

Will over charge you for parts and labor just for them to tell you that's not the problem with your…read morecar. 2nd time they've done this. Now it's the transmission to my car. After they charged me thousands of dollars . 300$ diagnosis fee. Better saving your money some where else they are worthless been loyal customer for over 3 -4years never again will I spend money at this place . Mechanics are trash and so are the advisors. If I could post every receipt from this greedy company. Find somebody truth worthy not just after your coins. Bill cramer could give 2 f*cks .

Out of state on vacation and brand new brakes on our car, I feel a grinding in one of the front…read morebrakes. A rubbing sound without the rotors being wet. 900 miles from home and two days into a week long vacation and it becomes an instant issue. Called my dealer and then John Lee Mazda service center and they fit me in on a stacked schedule no issues. They checked breaks, greased them and even washed the whole SUV. Even though they aren't affiliated with the Mazda dealership I had the brakes and rotors done, they still did all mentioned. Very kind and knowledgeable gentleman at the service desk and we learned a lot about the newest Mazda SUV's out today with friendly staff throughout the facility. We've owned 3 Mazdas from the Mazds2 ,3 and CX5. Another new CX5 or 30 is in the near future. Solid cars and a vary clean and bright dealership with no hassle showrooms. Thanks especially to the Service guy.

The buying experience was alright. They told me the car i purchased was just serviced that day and…read moreeverything was great on it. They lied, granted i am a younger female who doesn't know much about cars which is partially my fault. That aside it is utterly inexcusable to sell a car that has a 5 year old battery, an oil leak, low coolant, and sensor issues. I bought the car 3 months ago and drive it only to work and home. This is very disappointing and I will not buy from here again.

I own a 2013 Dodge Dart Limited that I've owned now for 13 years. I have lended this car to my mom…read moreto drive during a hard time. While she took it in to Bay Chrysler Dodge Jeep Ram located at 636 W 15th St Panama City, FL 32401 United States for an oil change, the mechanic performing the maintenance broke the dipstick off in the engine. The advisor Chad (who I've been religiously taking the car to since I've owned it) told her there was nothing they could do about it and sent her off the lot after paying for the oil change. I have faithfully stayed loyal to Dodge with my maintenance since I've owned this vehicle. There are maintenance records from Dodge from California all the way to Florida. I was in the Navy for 8 years as an aviation mechanic and this was my sole vehicle the entire time. THIS IS ABSOLUTELY UNACCEPTABLE AS A MAINTENANCE FACILITY FOR THE MANUFACTURER OF THIS VEHICLE. You will not send my MOTHER of all people on her way with a faulty, half-ass maintenance service. I do this for a living on things that fly in the air! I could not imagine doing a faulty maintenance job and having that product I put out fall out of the sky. This isn't an oopsie situation, this is flat out negligence and immoral as a maintenance team.

Kade Wooten sucks!!!!! Did nothing he promised while I bought a $30,000 car, it's now almost 50…read moredays later I still do not have my second key my detail, and just received my formats in the mail today. He has been fired if anyone got a car sold by Kade call the dealership and get them to make it right.

I had them install springs on my GMC. I took my car to his house and it took two hours. The…read morecharge was $225 for cash. I know I had spoke to a bigger garage that had lifts and they thought it would take one hour and their hourly rate was $125. So in the long run, if your car runs, you will save money if you goto a shop that has a lift since they both charge the same per hour and having the car on a lift will be done quicker.

I have a 2012 BMW x5 and most people outside of BMW dealers won't even look at one, let alone try…read moreand fix it. My son, who is also not a guru (when it comes to foreign cars) tried to explain issues that were going on. We called a gentleman who came and in minutes said it was the alternator and battery. My car would crank and stay on so there was confusion on my end. It then became a chain reaction one mechanic knew another and now They both said it was the alternator and the cost would be $900! I couldn't do that amount and decided to call another. I found JC Automotive. I texted and explained what I was being told. I sent pictures of what I was seeing. He immediately told me that it was not the alternator and why it could not be. I felt like he wanted to listen and understand what the problem was and how he could help. Three hours later he had my BMW back on the road and all codes erased. I am a customer for the long haul. Thank you Chris!

Absolutely horrendous service. I purchased a car in February from Ej's, before leaving I notified…read moreChris that the headlight was not working. He said it was probably a bulb and needed to be replaced and that they would reimburse me for the purchase. After taking it to a mechanic, the entire frame needed to be replaced. We were told by Ej's that we needed to contact our warranty for replacement. This car has been nothing but trouble since we bought it. Mind you, it is a 2014 with 70k miles. I thought it was a well taken care of vehicle. First the light, then a temperature probe, then spark plugs, tires, cylinders, and now the car is not starting. I have had it less than 6 months and it has been in the shop 4 times already. Thousands have been spent and it is STILL not running. I would recommend for everyone to stay as far AWAY from this shop as possible.

This is a little family ran shop and they were so great to me. I came in with a Chapter 7 BK issue…read morewhere I needed a vehicle and I was having trouble getting other lenders/dealerships to work with. EJ's chatted with me about the process and after I felt confident I did a credit application and I was a happy their lenders worked with me. I had to make a bigger down payment than I originally hoped for but it was all worth it. I've never had such a fast car buying process before (but I was also prepared with my paystubs and lease digitally available on my phone). If they have a vehicle you're interested in, or if you have a blemished credit report give EJ's a try, they are lovely people.