B was great. He was able to come out less than 24 hours after I first contacted Gold Country…read moreStoves. He was timely, knowledgeable and was able to get my fireplace working and taught me how to properly use and care for it. Thanks!!

B arrived on time and was so thorough! He checked everything I had questions about on my stove…read morebefore I even had a chance to ask, replaced my pilot assembly and made sure everything was good to go and in working order. He even double checked the direct vent pipe and tightened it up against my house without me even having to ask. There's no way I'd even consider another tech for my Thelin Gnome; B is the real deal and a true professional. Price was more than fair, too. Thanks so much, B!

My experience with A-1 was fantastic! The appointment was easy to set up and they came on time…read more Roger was excellent and a super friendly guy who was very enjoyable to interact with. He did a great job at fixing a broken thermocouple and thoroughly cleaned our propane fireplace, which had not been serviced in several years.

Great service all around. Frank did a great job servicing my gas stove and explained how to…read moremaintain my stove going forward.

Dan was in lockstep with our contractor as we worked to get a new woodstove installed. He was…read moreextremely kind, professional and knowledgeable. Made multiple visits to the house anytime we needed his opinion. Auburn home and energy center is an experienced local business that does what it takes to get heating systems installed. Highly recommend.

Wow, we could not be happier with the Kuma wood insert we purchased from Auburn Home and Energy!…read more Daniel and Kim listened to our every request. The installation was painless and professional. We walked into their business and knew that we could trust them and that they would help us pick the correct product. If you want to double your burn times and deal with business that knows stoves, go see Auburn Home and Energy.

Awny did a great job with both service and instruction. On time, very reasonably priced but most…read moreimportantly...knowledgeable!

From start to finish my experience was awesome. Randy was great in the store explaining the…read moreproducts and scheduling my measurement/bid appointment. Jersey came to my home to do the measuring in prep of doing the price bid. Jersey was informative and professional. I received my bid in a timely manner, made a quick decision to proceed, and received an appointment for installation within a week! Zach came today for the installation and it could not have gone better. He was on time (actually early) and got right to work. He was organized and worked efficiently. I had no idea how involved the installation was but Zach made it look easy. I know how hard he worked and it shows. My home was left clean and tidy and Zach was respectful of my home. I could not be more pleased with the outcome. I highly recommend working with this company!

Service has been terrible! First technician that came out to replace a light bulb in our gas…read morefireplace said he couldn't repair it because he didn't have the bulb even though we clearly made the appointment specifically for a light and he still charged us a service call. Said they would call when the part was in but never did. Heard later that he was terminated. Finally got a bulb ordered and in after we followed up. Tech canceled the appointment we had made a week in advance and then never called or texted to confirm until I texted him the day of the second appointment. He was to arrive between 4 and 6. At 5:55 he texted to say he was running late and it would be about 7:30 so I told him to text me when he was ready to come here. At 8:55 pm he finally texted to say he was on his way, I told him not to bother. I would seriously caution against buying a fireplace from this company.

I purchased a home in May 2023. A previous prospective buyer had already paid for an inspection of…read morethe two story fireplace. Icon Hearth and Home provided a work estimate of $695 to get the fireplace in working condition. After moving into the home I called Icon H&H to complete the work. They had no record of their estimate and told me they would look for it and call me back. I ended up forwarding the original estimate to them. Upon receipt of the estimate they said they would get back to me. They never did and I called them 3 times and then the man told me "that they do not do the work and he gave me a phone number" to call to sub-contract the job??? CRAZY! I had to pay $159 to have Gold Country Roofing tell me that the job would be $3,000. Are you kidding me? I called my realtor Eric Hatch and he is getting involved. DO NOT PURCHASE ANYTHING FROM THIS COMPANY OR YOU WILL BE VERY SORRY.

I recently had the 42 Apex wood-burning fireplace with Green Start technology installed by the…read moreStove Connection and I couldn't be happier with the experience. Chris and his crew arrived right on time and were professional, clean, and extremely knowledgeable about the unit, including how to use it and maintain it going forward. The installation looks great and everything was done with attention to detail. One tip for anyone choosing the Green Start technology: ask Chris to cut back the sheetrock with a Dremel tool so the box cover plate sits perfectly flush with the wall - it makes a big difference with the finished look. Overall, I'm very happy the service and would definitely recommend them.

Left 2 messages to have someone come to my house for a fireplace insert consultation. No call back…read more Way to conduct business!

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

After using multiple gas fireplace services, I HIGHLY recommend using Sierra Home Alternatives.  My…read moreservice was provided by Gage & Russell.  They were extremely honest, knowledgeable and professional.    They quickly diagnosed the issue and spent the time explaining what they were doing.  The price was very reasonable.  They are a local business provider that I will continue supporting.  I am an extremely happy customer.  The other company that showed up a few days prior just wanted to do a sale.  They told me that my system was old and unrepairable and that I had a small gas leak.  They did not appear to be knowledgeable or experienced.  I quickly escorted them out.

Great quality of service and excellent customer service!…read more Technician Sam was great with not only fixing the issue with my gas fireplace but also helping me learn more about my unit and the best way to heat my home. Thank you Sierra Home Alternatives!

Don't use this company. My experience was extremely disappointing…read more The technician spent no more than three minutes looking at our fire pit before handing me a used gas valve key. He acknowledged that the key costs about $20 on Amazon, yet charged me $325 for the visit. Before coming out, I told him on the phone that I thought a $325 service call was excessive. He replied that he would already be in the area and would stop by. Based on that conversation, I did not expect to be charged the full amount. The replacement key he left was old and clearly used. I also felt uncomfortable being pressured to pay on the spot. Had my husband been home, I don't believe the interaction would have unfolded the same way. Rather than argue or create a confrontation, I wrote the check and paid. I understand that service companies need to charge for their time and expertise, but charging $325 for a three-minute visit and a used $20 part did not feel fair. I cannot recommend this business based on my experience.

Stan restored the interior of my stove when no other local repair would even look at it. When…read moresomething went out he cames and replaced what I needed with good parts, expert advice & high quality knowledgeable and efficient service. Thanks!

Love this store!! I had a client that just closed on a property, and I'm newer to this area, so…read morewas looking for a local business that makes gift baskets. A few people on a Facebook page recommended Country Elegance, and I'm glad they did! I stopped by this store this afternoon, and they helped me pick out the items to put into the gift, as well as what would work well together, etc. It turned out perfect, and I cannot wait to keep coming back to buy gift baskets for different clients / holidays / etc. Thank you!!!

4 fireplace quotes and alot of unnecessary BS, then I found Michelle. I stumbled into her amazing…read morestore on a whim on my lunch and immediately fell in love with her and the amount of information she provided in a short time (lunch break). Michelle was so thorough that I booked an appointment as soon as I could. Richard, installer, was amazing. He came in got his information, passed it on to Michelle and within a week we had an install date. Between the two of them they made this transition easy and seamless not to mention stunning. Thank you again.