Nathan is absolutely wonderful. So professional, knowledgeable and caring! He had an issues with a…read morewasher we got from him and he immediately came out and figured out what was wrong and helped install a new one. He even took our old washer as a favor to us! What wonderful service and washer! It works great and he really made sure we were set uo and taken care of. HIGHLY RECOMMEND! Thank you so much for your genuine care!

Nathan answered his phone promptly and resolved my issue just as prompt. it had to do with a broken…read morepart in my 60to oven which he found for me. If I ever need an appliance Nathan is my guy. they don't make em like they used to!

I contacted Steven with two questions- does his service area include Fair Oaks and does he work on…read moreBlue Star stoves. Unfortunately, Fair Oaks is out of his area - but, he was very familiar with Blue Star stoves and gave me great tips on what was probably wrong and the solution. The factory part was amazingly expensive and not only did he suggest a different solution - he even gave me the part number. Other places I contacted never offered that much help. Topping it off- he didn't make any money from our contact and still took the time to offer his help..

Thank you Steven for your prompt service checking out our Church freezer. We appreciated your time…read moreand quick fix. God bless you. Gilda

HORRIBLE! You can't speak to a person/ manager at the store. You're only able to speak with someone…read morein a third world country who you can barely understand , and believe me, they DO NOT veer from their script. Best Buy is now a champion of crappy customer service! Don't bother shopping there for items , such as, appliances. The delivery service they use is rude and useless. My elderly, disabled, friend who is a veteran was not informed of what might be needed despite the fact that Best Buy sold her multiple accessories. There's just zero customer service and accountability any longer. We just purchased a freezer for our garage and was scheduled to pick it up this Saturday. We had people lined up to assist with setting it up, but suddenly, they won't have one available until next Friday. It seems big business just couldn't give a crap about good customer service any longer Meant to leave ONE STAR

This Best Buy location has always seemed like it's lonely. Giant parking lot shared with Mel's,…read moreT-mobile, Little Ceasers, and more... but this location just doesn't seem like it gets enough business. It must though, and how convenient that is for us today! Best Buy offers services like Geek Squad, a 24/7 tech support, virus removal, hardware installation, data backup, and PC tune-ups. Appliance services, cell phone services, recycling programs for your TVs, computers, and cell phones. Customers can book a service through the Best Buy website. My daughter needed a new set of headphones. Something lightweight with noise cancelation. As we walked into the store, we went from super bright sunlight to air conditioned and shade. The headphones were easy to find. They were just beyond the smart watches up front. While she glanced at the headphones, I checked out their smart watches, which were ok to look at, but you couldn't test any of them, so I lost interest quick. Just past those were the headphones. We were able to test a few of them, but most of them weren't hooked up to try. That's where they could've made a bit more money with us... but since we couldn't test those, my daughter decided on the Sony headphones. She felt they were suitable for her jogs and working out. No one was around to really help us out with talking about the perks of each of the headphones. Thankfully, these weren't locked up, as others were. Checking out was a little confusing with all the blue counters everywhere. Their actual check out counter was crammed in the very front in a corner. As I said, from the outside of this store it looks lonely... and the only interaction we really got was at the register and he looked like he didn't want to be there. We weren't offered an extra warranty, just the price of the headphones with tax. When we got home, she put them on right away. She let me try them, too, and they sounded great. We really like the noise cancellation. There is enough bass and not too much. We liked that we got into the store quickly and checked out fast since there was not a line.. After a few more days, she told me they stay on pretty good while she goes to the gym and for her jogs. Definitely worth the $83+tax.

I was in & out of the store in about 20 minutes at most. The owner is friendly and very helpful.read more

My machine is still in line for service as they are busy but the customer service and knowledge so…read morefar has been so much better than the big companies. I will gladly wait and know that it will be done right. I know I have found the place for all My future sewing and vacuum needs.

Coming to Home Depot is always a treat for me. My recent shopping trip, I was in one of my moods…read moreand just wanted to get in, get what I wanted, and get out. I work so much, I really just wanted to get a few pots for my pants at home, some dirt, and move on. This shopping trip was so quick, I easily found some nice indoor pots for my monstera plants at a really good price! I usually have a grand ol time whether I'm looking at flooring, appliances, electrical... lamps, lighting. There are so sorts of things to find here to improve your home! ... but every once in a while.... In the garden area, they have quite a few check out stands. Some are self check out and when I approached, there was an employee that insisted on helping, not knowing I was trying to be left alone. I told her I was going to do self check out. As she was watching me, she jumped in and told me that I didn't scan one of the 4 pots that was in my cart. I told her if she had looked at the screen, it would show I had scanned it already. I stood aside and asked her if she wanted to count the items in my cart and count the items in the screen. She said no and went on that she thought I missed it and customers do sometimes make mistakes... I replied with, "so do employees, like right now..." I think this employee was irritated I did not want her help. I felt pretty uncomfortable. I was already not in a good mood and this person was crowding and hovering over me. Just ask around awkward and very negative. Other than that particular experience, I enjoy the garden section the most. All the beautiful colors, the seasonal plants are gorgeous... the help I have received with deciding on what misters to get. Which refrigerator, which washer and dryer. Grill and black stone accessories... I really appreciate the help and advice I have received and am now looking at cabinets! See you guys soon!!

If you are considering buying heavy items and doing a curbside pickup. Don't expect any help in…read moreloading your purchases. If you are considering getting garden soil and fertilizer etc. go to Eisley nursery because the sales ppl will help you load the bags into your vehicles and they will put down plastic protective sheets before they load the items.

Phone #'s for this place are no good...I've tried 3 different numbers and none of them are workingread more

My maytag dryer stopped working, and when we looked up the code it said we needed a main control…read moreboard. To be sure we called around. Sos told us that sometimes that code can mean a simpler problem, so we made an appointment. When he got to my house he looked up the code on his cell phone (as did I) he said the code ment we needed a new drain hose....for a dryer. We reminded him that the unit was a DRYER not a washer. He then told us what we told him before he came out, it needed a new control board. He did not look at the dryer, he only looked at his phone, using the dryer to prop his elbow on so he could hold his head up while he did it. Never pushed a botton, never used a tool, never opened the dryer door, nothing! He then told me that the part would take weeks to get in, and it would cost hundreds. That I should just get a new dryer, he also added that I shouldn't worry about it matching my washer because he was sure my guests were not going to see them and nobody cares if they match. Total time spent in my house was no more than 10 minutes, he literally did nothing and charged me $70 for the service call. That same day I ordered the part and had it overnighted, total cost $144.84. I installed the part myself in 15 minutes and my dryer works!

From time to time, we have had issues with our Kitchen Aid trash compactor. It has a tendency to…read moreshift a bit and the metal switch that is supposed to trigger it to stop can get bent to the point where it is not functioning as intended. Unfortunately, a lot of companies have stopped making these appliances, and a good number of appliance repair companies refuse to work on them. NT indicated that they were happy to help, and it was easy to book a timely appointment with Nate, the owner. He arrived when he was expected, and did a great job getting us up and running. He is also a really nice person, and it was a pleasure meeting him. Prices are fair, and he provides a warranty for his work. Should I need more help with our appliances, he is the person who I would call. You should too.

We've had Nate from NT Appliance Repair come out two different times now, once for a refrigerator…read morerepair and now for our washing machine, and we were impressed both times. We were able to make an appointment pretty quickly, and he arrived right on time. Diagnosis of the issues were fast and accurate, he explained what they were and why they happened, and he repaired them in short order. We're so thankful to have a qualified, knowledgeable and friendly repair person to call when needed!

I'm not sure if it was i wasn't really sure exactly what I needed or what. The guy that helped me…read moremade me feel as if I was forcing him to be there. I think it was the manager. I went there looking for help and he didn't know how to read a tag on a 2pole relay. Maybe this guy was having a bad day.

I had a part fail on my tankless water heater. The plumber that helped us out went to Ferguson for…read morethe supplies to repair it and Ferguson notified him that the part had a lifetime warranty. They printed out the sheet that indicated the warranty and gave them all the information he needed to give to us to follow up to get reimbursed for the part which was $100. I did follow up with Ferguson, I spoke with Mark, he was very responsive and saw the whole process through and told us exactly what we needed to do. Much appreciated your help and expertise!

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more