UPDATE: After being told I would get a call back by 1:30 Mike called back at 6:20. No apology…read morewhatsoever. He tried to justify it by saying he "had to run the sales floor." Which raised the question of why Feeny would have a sales person intervene in a service matter. Well, it's because his service staff is apparently so fragile that interacting with me is just overwhelming. When I reminded him that I was just following the instructions given by HIS service department and that my truck could pull me into traffic he couldn't care less. He told me to take it to another dealer and I reminded him that I spoke to three within a 50 mile radius and all of them said that because Stellantis corporate had intervened they would not clean up Feeny's mess. He then told me that the alignment was "within specification" according to the service manager and when I asked why it was okay for Feeny to ignore the instructions they gave to me he said he was not there when the instructions to return if the problem persisted. Not only is that not an answer but shows what cowardly liars Feeny staff are. When I asked direct yes or no questions he refused to answer then told me to go get it aligned privately and "Chrysler would pay me back." At that point I knew he was patronizing me and just looking for a way to get off the phone. Needless to say Mike got the verbal berating he deserved. I am still in contact with Stellantis corporate and will be seeking legal counsel. Bob Feeny, you should be ASHAMED. UPDATE: The factory over tightened the front end components on my 2024 Gladiator. After a week in service and a replaced tie-rod I was advised to drive it until it reached over five thousand miles to see if the new parts would "settle in." Was told to reach out to the service department if it was still pulling to the left and it still is as you read this. Because Feeny is still butt hurt from my reviews on both Yelp and Google they refuse to fix the issue. I have reached out to three other Jeep dealerships and all of them have told me the same thing: It's Feeny's problem and they want nothing to do with it. I have also spoken to Stellantis customer service who told me that Feeny cannot refuse services covered under warranty. After speaking to the service manager Nate, I was forwarded to Mike who I'll assume is the GM. Mike accused me of being rude to Nate which is a flat out lie. Never once was I ever rude to him and actually told him I felt bad that he was forced to contact me about something he just became aware of. I was also accused of being mean to Lance, which is also false. If you read my previous reviews you'll see I pointed him out as the one of the few exceptions that did his job well. So because I embarrassed Feeny and Quality Truck Accessories (which Feeny owns) with the truth they have no problem leaving me in a dangerous situation where my vehicle can pull me into oncoming traffic. You should also note that their one star reviews outweigh their positive reviews. So it's not just me. I guess because they are located in one of the wealthier cities in mid Michigan they're used to people just accepting their absurd overpricing and labor rates, as well as having to argue to arrange for a loaner, which by their own admission from their transportation specialist is a constant fight between sales and service. Simply put, they don't want to add another loaner to the fleet because it'd cost them more, so it's easier to just keep people waiting and their own staff fighting amongst themselves. The work I need done is covered under warranty, and that's a good thing. I can't imagine what they'd attempt to charge if it wasn't.

I would highly recommend this dealership and Brandon Munsey as a sales person if your looking for a…read morenew vehicle!! I was tentatively looking at some Rams online and Brandon from Feeny contacted me right away and was very eager, without being pushy, to make sure he found us exactly what we wanted and nothing more. We went back and forth over text until I could make it in to the dealership. He was quick to respond and answered all my questions. Even though I was also communicating with other dealerships at the same time, Brandon seemed to be the most knowledgeable and attentive to my needs and wants in a new vehicle and also made sure I knew he would get me the best price possible. I set a few a different appointments with dealerships in the area with Feeny being the first one. We met up with Brandon and he was amazing, he was flexible, understanding, super knowledgeable, and made the entire process so easy for us and our family. That day we found a truck that we absolutely loved, with so many more options than we asked for. We had a tricky situation with our trade in but Brandon made it go as seamlessly as possible and it was a great experience. I don't enjoy the car buying process at all, I have done it many times but I have to say this was the easiest and most pleasurable experience I've ever had. I'm so so happy with my new truck!!

I found a used truck i was looking for at Burt Watson and Jennifer was fantastic to work with. She…read moredidn't high pressure me. I test drove it she walked through what the car fax was showing quoted a price and then let me think about over a couple days. I told her what my best price would be and she met it. From showing the vehicle, meeting my needs, making the sale, and delivering she did a fantastic job. I would recommend Burt Watson and Jennifer to anyone looking to buy a used car. Thank you Jennifer! John N.

We were looking online and found a used Nissan Pathfinder we wanted to look at we arranged to go…read morelook at it we were told it passed inspection and was a great vehicle soon as we went to test drive it there was major issues with the way it shifted so went straight back salesman verified something was very wrong so looked at other vehicles they had a 2019 Equinox took for a test drive and it appeared to be fine we ended up purchasing this vehicle they said it passed inspection. First night we had it the next morning there was oil in the driveway also took on a drive to Saginaw which was our furthest drive with it and noticed after a longer drive that the engine would slightly rev before shifting which did not happen during our shorter test drive we contacted the sales person and they are not willing to do anything even though just purchased 2 days prior I took to a garage to get it checked they raised vehicle up and had me take pictures underneath of all the wetness they told me where the oil and transmission fluid is leaking from and gave me a written receipt of the issues and stated that there is no way that they could not have known because this is something that has been leaking for a while not just something that started the day we bought it and the shifting issue could be because of the leak as it is losing trans fluid We have tried to see if they are willing to help make this right but the salesman told my girlfriend its sold as is. This does not look good on them they say they are a good honest company but it does not appear that they care at all about their customers just making a sale, As well as posting on here to let people know we are also going to make sure to post on all social media pages that we are on and also let friends and family know by word of mouth to make it known so people don't make the mistake of going here as we do not want people to have to go through the same situation as well as contacting the better business bureau and giving them the photos from under the vehicle and the written paperwork from the other shop that checked it out it is a shame because we like the vehicle but want it to be a good family car for us but they just dont care to help.

Jimmy was my sales guy and was super understanding and let me test drive what I needed to make my…read moredecision on my purchase. Brecken was super understanding about my situation and treated me very nice. Zach in finance also answered all my questions about leasing and explained to me any questions I had about my purchase!

I would not recommend this dealership under any circumstances. Even if this were my only option, I…read morewould choose to go elsewhere. I brought my vehicle in for routine service and was told my tires were wearing unevenly at only 30,000 miles. Instead of providing a clear explanation or identifying the root cause (such as alignment or missed rotations), I was simply told they chose not to rotate them without any real reasoning or solution. That kind of response is concerning. I rely on a dealership to properly maintain my vehicle and communicate issues transparently. This experience felt dismissive and unprofessional, and it raises questions about how thoroughly vehicles are being serviced. Overall, the service felt careless and, frankly, a bit shady. I expected a higher level of accountability and expertise. I will not be returning.

Larry and his crew are first rate! Easy to deal with and gives you the honest answer! I would…read morerecommend them to everyone.

I would give them 10 stars if possible. Excellent customer service and the highest quality parts…read moreI've seen. Larry was easy going, answered every question and then some. Larry is a rarity in today's market.. he cares, he listens and he delivers.

Best serive I've ever had! Will go back from now on. All the guys are very helpful! You can't go…read morewrong. Quality work and reasonably priced.

I have never had a bad experience here. Never had them try…read moreto up-sell me on items. Very Fast, Very Friendly, Very Quick. It is the only Oil Change I would even think of going to.

I have been taking my vehicles to Conkle's auto service since moving back to Bay City six years…read moreago, I trust them 100% with their diagnosis and with the work that they have performed, it is a nice feeling to know that you are not going to be ripped off I have nothing but high regards for this place of business and will continue to take my vehicles there and I highly recommend them Stan I

I called to see if they could fit me in to replace my blinkers and a brake light and they were…read moreextremely short-tempered and rude on the phone. They said they guess they might be able to look at it and criticized me for bringing it all the way to Bay City for only blinker and brake lights because I live in Tuscola County, even though I stated that I needed to come into Bay City for an appointment and my son's class this evening. Geez I'm sorry I didn't realize you cared where you got your business from. I wouldn't recommend them at all. They might be allegedly good with cars but if I can't call or speak to them without getting talked down to like I'm a child I'll take my business elsewhere. Thanks but no thanks.

Service was polite, professional, and thorough. Without my even asking, one of the gentlemen…read morechecked (and inflated!) my tires, checked my belt, topped off my power steering and wiper fluid, and checked my radiator fluid. Before I drove off, they reminded me that if I just want my fluids or my air checked, I can drive in anytime; they offer those services for no charge. What I really liked was the fact that the two employees spoke to each other respectfully and professionally, confirming information and working as a team, not like a couple of poker buddies who happen to work together, yelling across the room. Like I said, professional. They also took the time to wish me a safe ride home since an ice storm was beginning.

Needed an oil change and was far from home and i only use the Pennzoil franchises, i loyally weird…read morelike that. Guys were good and quick, didn't pressure me to extras that i didn't need. Gave me what i wanted quickly and nicely and even had a $10 discount for new customers...lucky me

Morgan's has been servicing our cars for 20+ years, and does an excellent job. They are…read moreexperienced, honest, knowledgeable, professional and friendly. Highly recommend!

Morgan's has something rare in this world, mechanics you can really trust. Nick is amazing! I'm…read morestarting to think I can't move away when I retire because I can't afford to lose Morgan's Auto Repair. They do great work and have reasonable prices. Best of all they won't fix anything that doesn't need fixing. Bottom line: Morgan's is AWESOME!