Very disappointing experience. We booked a trail ride for our kids' birthday celebration and confirmed the time in advance. We arrived before check-in but had trouble finding the exact location due to unclear directions. When we found Betty in person, she told us it was "too late" and refused to let us participate--even though we still had time to make the ride. We also tried calling multiple times beforehand with no answer. The lack of flexibility and customer service was frustrating, and our kids were very disappointed. Betty SUCKS! read more

They picked our day and time for a ride for two people, when we showed up it started raining and they told us we would have to wait it out (not sure why the would schedule on a day and time when it was going to rain). We waited around two hours the rain was still active so we chose to get a refund. A refund wasn't available since it was through groupon so i disputed with my bank. The business owner then told the bank that we had completed a ride with them which was a lie. They also tell you, you HAVE to be there 15 minutes before or you won't be allowed to ride since they have to teach you how to be on the horse and sign paper work by when you get there you will be waiting for around 40 minutes for the ride that was scheduled before yours to be finished and there will be no one on sight to tell you what is happening. read more

Great experience. Ashley is a great teacher. Had a lot of fun. We will definitely be back

If you're looking for a great experience for your children or grandchildren, I highly recommend Betty's trail rides located near Lake Pleasant. Betty took the time to instruct my granddaughters, who had never ridden a horse, on how to ride and how to behave around the horses. Then we went on an hour trail ride that was awesome. Their horses were so kind and gentle. Betty's trail rides. 928-925-2488 rbj335@msn.com read more

Bettys Trail Rides - Trail ride - Horseback Riding Near Me

Terrible, horrible place. Please don't do business with them. They are located out in the middle of nowhere and you have only a 50/50 chance of actually going on the trail ride you signed up for, as they will not go out if it's too windy, too wet, or if "Grandma doesn't want the horses going out today." Pass on this place and find a closer-in location for horseback riding as there are PLENTY of these in Scottsdale for example. read more

Ashley was amazing! very sweet and helpful I would recommend them. the scenic view was breath taking.

I was looking forward to this outing very much, and it was quite disappointing. There was garbage everyone which was disgusting. We were told to arrive at 3:45 and no one was there to greet us. The girl finally came out, didn't greet us, just told us to sign the waivers and wait. Our guide Ashley had no customer service skills. She swore nonstop and called the horses names. Our trail walk was definitely not an hour. The one bright spots was the horses, who were sweet. I was worried that there were no barns to protect the horses from the sun. We never met Betty at all. I was very disappointed with the experience. read more

Everything was great. Bought Groupon called Betty made reservation. She was very friendly and nice. Arrived on time signed waivers. My guide was Ashley and she was wonderful friendly and knowledgeable. I can't wait to go back. About the horses they were wonderful. Very well trained and taken care of.. I've ridden a lot of trail rides and their horses were some of the best trail horses I have seen. The ride was a good ride. We took trails with little slopes and admired the desert landscape. I recommend the ride for all levels and ages of riding. The staff is friendly and really knows what they are doing. Thanks for a great ride read more

Terrible experience.. just disappointed. I booked a Groupon and called and made arrangements for a 930 wed morning ride. Due to a missed exit we arrived at just before 930 around 925 or so. There were 2 other gentlemen there that just finished signing their papers however the didnnot turn them in yet. The guy like Betty's niece saw us stand there for a goodn10 min before coming over then saying we were late and there was no time to do paperwork. Even though the 2 Caucasian gentlemen whonwere there said they isn't mind the paper work takes 2min. Then she says there's not enough horses because one was shot with a pellet gun last night. If this was known it ahould behave been communicated last night or early this morning. She just said we would have to reschedule. Never taking into account the drive the inconvenience nothing. She kept saying her next trail was 1040. She was already behind. No horses were even saddled. So we stood there and watch her get the two Caucasian gentlemen their horses and they finally left at 10am.. which was scheduled at 930am. So they were already behind fornthe day.. she would not be back before 1040. Because the caucasian gentlemen made it clearly known that they paid for 1 hour theynexpected one hour. And its nit their or our fault that they were behind schedule. Ms Betty and her niece failed to communicate that they had an injured horse failed to call anyone while on our way.. even failed to follow up at 915 to say we needed to reschedule. They failed to apologize.. failed to take any accountability. She didnt even try. It was humiliating and frankly felt incredibly racist. I want my refund from Groupon and I will never recommend this company again and every chance and every opportunity I get I will be leaving a negative review. read more

Was there with my family early this morning after a 1.5 hour car ride. Dave asked if we had ridden horses before, my boyfriend and I said yes, but we let him know that my 7-year-old son had never ridden before. We were very excited to ride horses together. When we started the trail, there was a steep entrance into it, and my son's horse stopped and would not go down the trail. He didn't know what to do. Dave was yelling instructions from down the hill and my son's horse wouldn't budge (maybe his horse was tired or wasn't up for the trek). Dave got off of his horse and walked up to us and said that we needed to go back and said, "I asked if you guys had ridden before and you all shook your heads yes", though we did say that our son had NOT RIDDEN BEFORE. He was very rude in the process and his behavior toward customers has been stated in many other reviews on Google and Trip Advisor (I'm not sure how this was shocking to Betty). When we returned Preston was kind and apologized and said that the horse gets like that sometimes. He was the best one that we came into contact with. Betty replied to my boyfriend's review with an inaccurate description of the event that took place. He had called her and texted her, she answered initially, but he had no success when checking back in with her for a refund. This situation was handled without care, rudely, and unprofessionally. To the best of our understanding one did NOT need to have experience with riding (it's written on their website). My boyfriend called her and asked when we left and she said, "no you don't need experience" and initially sounded concerned, but apparently after she spoke with Dave she changed her mind?? So, if you are inexperienced, you will not be treated with care. This place is a far drive, looks like something straight out of hoarders and I'm not very confident that these poor horses are taken very good care of. In summary, go somewhere else with better customer service and with employees and ownership with care and people skills. It's not worth the hassle or money to be treated poorly and not refunded money for being inexperienced. read more

Not the fanciest place BUT That is no problem with me! Infact it adds to charm Gorgeous views along the ride Chances to see Cacti, Donkeys, Road Runners and Military Jets It was beautiful with 0 hassle from anyone Our guide was a stand up man who was very polite Welcoming friendly and Prolly the most Western Man I will ever meet in my life If you Are reading this Betty and or Dave thank you for the Experience! read more

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Such a fun time! Family owned and very relaxed. Me and my friends went for a birthday and had a great time! It's a slow ride but it's beautiful to enjoy. Our guide was super sweet and hands off which was nice. She road ahead and let us ride calling back to us if we needed help with our horses. I see a lot of people upset about the scale but that's for your own safety and the horses safety so no one gets hurt. Google maps doesn't work but to get you there the directions they send prior are perfectly clear! Will be back for sure (: read more

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How Disappointing and total waste of our time! We drove about an hour and a half coming from East Valley on a nice, beautiful Saturday looking forward to a nice experience but it was nowhere what we expected! The person or guide did not have any customer service skills whatsoever! All she said to us was to sign the waivers and let us wait ! The place was sketchy, not a presentable business at all! I felt bad for the animals! We were there before check in time at 3:45 then our ride was at 4pm, still no word, no briefing, all she said was, we're waiting for one more person! What?! We were losing our patience! Then 4:15, still nothing! It's not our fault that person is late! We were having bad vibes, listened to our gut and left! We didn't trust that guide to guide us with bad attitude ! I put one star, since prior to that day, Betty was pleasant to speak with on the phone! I didn't even see Betty at the location! I feel bad for the other couple that was there already when we got there! Who had been waiting longer than us! Not sure if I should trust good reviews again after this experience! Certainly, not this business!! read more

We purchased a Groupon and were so excited to go explore this area. After reading Betty's website we were hoping to get some good stories told to us on the ride. Nope, we got the grumpy guy (and Betty's niece who was nice). Trust me, I know grumpy...matter of fact my friend and I are grumps ourselves. Except the difference is you would never know it. We just both gave each other the ugh" look after first meeting him. He wasn't as bad towards the end but still not worth paying money to be around. Yes, we had to weigh in - that doesn't bother me. I'm glad they care about their horses. Horses were very easy to handle and had no issues. Yes, there is stuff at the stables but I could care less because the ride is out in the desert. Betty came to the property as we were leaving and seemed very nice. This would have been a lot better if the wrangler wasn't such a grump. Would I go again? Mmm, I'd make a special request for a different wrangler....then maybe. read more

Bettys Trail Rides - Horseback Riding Near Me

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Haven't been on a horse for a while so the hour long trail ride was good enough and was amazing and fun. Enjoyed the ride and wild, truly AZ terrain. The horses were friendly and well behaved. Saw some wild burros too. I thought the gentleman who was our guide was friendly and knowledgeable. He was sorry we didn't see more wildlife but I loved being out and on a horse again. Recommend as a fun time! read more

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Do you want to know the best kept secret way behind Lake Pleasant? Look no further than Bettys Trail Rides. This little gem is an awesome horse riding experience through the beautiful Arizona Desert. The two cowboys who accompanied our ride were awesome! Very knowledgeable about the area and the many many plants and cacti. Highly recommend for families or a cool date adventure. Thank you Dave and Tread!!! read more

Bettys Trail Rides - Horseback Riding Near Me

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The horses are in very bad shape. Missing shoes. Hooves not trimmed. Not groomed. My horse was so lethargic. Two guides were not informational at all. Got on horses; ride for an hour. No conversation. Colt born that morning without any support. Grounds are filled with rusted out trailers; broken fences. This place should be closed down. read more

As I drive up I was shocked to see the entire place looked like a junkyard. Old abandoned mobile homes, piles of debris everywhere. My daughter picked up a small bag full of beer bottle caps while we were waiting. We were told to be 15 min early. One of our party was 10 min late and they kept saying they were going to cancel our ride. But it took them over an hour to get us on the horses. They made me get on a scale in front of everyone. It was humiliating. My friend walks with a cane and they loudly debated for at least 29 minutes whether they were going to let her ride. She was perfectly capable and had to argue with them but finally was able to take the ride. We had 3 young girls with us. The trail guide cussed the entire time. He dropped the F-bomb so many times I lost count. He barely spoke to any of us. Because it took them so long to get us on the horses they took us on a 20 minute ride on a very unimpressive trail. DO NOT waste your money. This place was not safe. The guide was terrible and Betty's 94 year old husband was our second guide. He did nothing but yell at everyone the entire ride. I would give this a ZERO rating if I could. I'll include a photo that you can see one of the broken down trailer - there were three plus broken down rotting vehicles and SO MUCH TRASH. read more

Bettys Trail Rides - Horseback Riding Near Me

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If I could give negative stars to this place I would. Save yourself the time in trouble and go somewhere else. She is very unhelpful, and when they screw up and you book 2 months in advance, they do not offer any solutions to take care of you. So I would highly recommend going somewhere else. This place isn't worth even negative stars. read more

Betty was incredibly nice when I spoke with her on the phone to reserve the spots. For the most part it was a very boring ride, he makes you stay in single file and you go about 2 mph the entire time. If you are looking for a calm and mellow place then this is the place for you. If you want to actually ride the horse instead of just sit on it then go anywhere else. The reason for the 2 stars is the gentleman who took us on the ride was about as rude and inconsiderate as it gets. He has no clue how to treat customers and was very snippy, he had an awful and very un inviting mood. We went to Betty's very excited to ride horses and within 5 minutes he ruined the mood for all 4 of us and we were just waiting to leave. read more

Thrilled to see the desert up close and personal! Well if you are looking for the real deal on well mannered horses with breath taking views and knowledgeable guides.... This one is for you! We had a group of 5 from 15 yrs to 60 yrs. Absolutely a MUST do. Dave was awesome and gave us so much history and facts about the desert! We were lucky enough to see the wild burrows as well! It was an incredible way to show the grandsons the true beauty of the desert. Thank you Betty and crew! We will return! read more

Beautiful morning ride. Thank you for a great experience! Tour guides were very nice. Cared about the overall safety of the rider. read more

Bettys Trail Rides - Trail Ride - Horseback Riding Near Me

Super good with young kids that are scared. My adult daughter and I enjoyed the beautiful ride . read more

Bettys Trail Rides - Horseback Riding Near Me

There are so many great things to say about this company. First, Betty is a total sweetheart and very accommodating. Second, the wranglers on staff are very knowledgeable and helpful. Third, the horses are amazing and Last but not least, the trails are incredible! read more

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We did a trail ride last Saturday and it was lovely! Kevin was our guide and was very kind and a joy to talk to. He led us through some gorgeous scenery. Definitely recommend! We hope to return someday :) read more

What HORRIBLE service! We purchased a Groupon and scheduled a ride for our group. We were never sent a confirmation of any type until the day before our ride, when we discovered that the person booking our ride had mistakenly scheduled us an hour earlier than we had scheduled. Not only did they refuse to return any contact attempt until late in the day after our ride would have taken place, but they were extremely rude and told me that booking mistake she made, was MY confusion and error. We will try ANY other place, except this one! read more

Betty's Trail ride was amazing!!! Me and my young kids had a great safe ride on an ancient Native American trail. I felt like a real cowgirl and it was very adventurous!!! Must try, and it's a great deal!! read more

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We had the best time ever. Lindsey and Dave were the best guides. Very knowledgeable and very personable. Thank you Dave and thank you Lindsey for a wonderful time. I will recommend Betty's trail rides to all of my friends. read more

On Oct 11th i took my daughter and her friend to go horse back riding there. First of all it was in the middle of the afternoon and 2 older cowboys were sitting outside drinking beer. That did not make me feel too comfy letting the girls on with guides that might be drinking alcohol.. I was glad to find out they were not the guides. They just worked there. Either way it didnt seem to professional Anyway The email said to arrive 15 minutes early which we did. We got there at 115 the ride was suppose to start at 130. The girls did not get started with their ride until 220. We were told that the last group had been late for their ride. My feeling on that is they should have brought them back at the scheduled time since it was their fault they were late. My daughter and her friend enjoyed their ride and im glad but i didnt appreciate waiting so long. read more

By far the most rudest encounter I have ever had with any business. SAVE YOUR MONEY. Groupon shows a lot of bad reviews, I should have believed them. Do not come here. If I could give 0 stars I would. read more

First let me say the female.person who we spoke to on the phone was very nice and friendly. We drove to the location the directions provided were very easy to follow. When we arrived I was surpirsed it looked like a junk yard with several abandoned trailers and garbage everywhere. We were unsure of what to do or where to go. Two older "cowboys" were tending the horses. The toothless "cowboy" every other word out of his mouth was the F-word. I am not a prude but I had a seven-year-old with me and that language is not appropriate. He was very rude and not at all friendly. He embarrassed me and my wife by putting us on a scale prior to our ride. Don't waste your money go somewhere else! read more

Nice ride, but don't expect anything fancy. This is NOT a dude ranch with a scripted wrangler. Our 1-hour ride was peaceful and scenic. These are trail horses, which is fine because the terrain is somewhat rocky and hilly. read more

My daughter and I were visiting family in Scottsdale and I found a great deal on Groupon for an hour ride for 2 people for $60. My 7 1/2 year old daughter has been looking forward to this as well as myself so we were excited to not only ride a horse, but with an amazing landscape! Spoke with Betty on the phone a week prior to us arriving in Scottsdale and from looking at a map, it looked like it was about 50/60 mins away from my family's home. Our ride was schedule for 8-9 on Saturday morning, so we left in ample amount of time at 6:30am for a 8am ride. We made it out to Lake Pleasant and was pleasantly surprised thinking we would be early. Since we left in plenty of time, to make the 8am ride, we got little to no traffic which was great, but little did we know we drove past where we were supposed to go. We were supposed to turn at mile Marker 19, when I looked we were at mile marker 4. We were completely lost. I pulled over and called the number as it said to do... Called the main number as and was told to call a cell phone number. Called the cell phone number, but I was in the middle of nowhere, having crappy cell service and or no cell phone service and when I did have service my call kept going in and out and eventually was lost. Spoke briefly to Jennifer, the granddaughter of the owner Betty. She told me since I was lost, I was not going to make my ride that I had already paid for, because I was about 15/20mins away from where I should've been and I was supposed to be there 15 mins before my ride. By the time I got to the correct road, I went down it and followed it literally until the end, it was 8:05. I finally had service to call back and was told you are late and cannot do your ride and would have to be scheduled. I am visiting family and do not have time to drive another 50/60 mins out to fit into my short schedule. I tried to explain that and they only cared about rescheduling me to another day. Not that I was lost and on the right road trying to find them. At this point I was angry and I didn't want to talk to them because they were only making me aggravated. They say to not use GPS...but I am not from this town, even this state-how else do you find a destination out in the middle of no where?? End result: my daughter and I didn't make it to the ride, we were lost, she was crying and I was aggravated. Please consider using another place to horse back ride. It is not worth driving across town to be treated the way we were and not even help us find the location. read more

I'm leaving 1 star only because I COULDN'T set this review to zero. We were asked to provide weights for the riders in our group. We did that however When we arrived we signed waviers were weighed in and then told they didnt have horses to support the riders The wranglers were rude and unprofessional. We drove an hour only to be told we couldn't ride. The property was dirty with old cars and trash all around.I would not recommend read more

Took our daughter and a couple of her friends today for my daughter's birthday. They had a great time! The staff is very friendly and great with kids! The horses are super mellow and very well trained. Highly recommend. read more

Bettys Trail Rides - Horseback Riding Near Me

Took my 9 year old daughter and friends for a Birthday sunset 9trail ride. Things could not have been better. Great views on our ride and AJ and Dave were fantastic.rustic and authentic. Thanks for a great day. Would happily recommend. read more

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This was such a nice trail. Jen was awesome. Patient, friendly and accommodating. I found this via Groupon. However, I reached out to them directly because I wanted to do a longer trail for a group of six girls. They're very accommodating. I will certainly be back and highly recommend them. read more

Bettys Trail Rides - Horseback Riding Near Me

After reading some very negative reviews, I was a bit leery about booking with Betty's Trail Rides. However, we were pleasantly surprised. There were four of us in our party and two others riding. Both of the guides were very pleasant and considerate. Yes, we were all weighed when we got there, but there was a good reason for that. I understand some people being sensitive about their weight, but the health and safety of the horses is at stake. We found the area to be rustic and loved the ranch dogs! This was a pleasant experience for our family and we will definitely recommend Betty's to our friends. read more

We were here on vacation from out of state and are unfamiliar with the area. We were recommended to Betty's Trail Rides by the timeshare we are owner's with and resort we were staying at. When booking with Betty, she assured us that we would be able to keep our bags somewhere at the stables as we do not have a car, that we would we be able to Uber there and back, and that the lake would be a short walk from the stables. All of this ended up being false. After arriving we found we had no service, and no way to get a ride back to the resort. My husband and I walked 2 miles and then hitch hiked just to get to a highway where we could get cell service to order an Uber. The staff did not offer to help at any point, knowing all of this. We then spent over $150 in attempts at Ubering/trying to find a rental car asap (which there were none in the area) in order to go pick up the rest of my family from Betty's to get us all back to the resort. At the very least we should have been informed that there is no service OR wifi available at this location. We received a detailed email invitation the day before the ride, which never mentioned lack of cell service/wifi or transportation. After finally getting back to our resort about 5 hours later, we called and brought up our incident to Betty herself, who denied ever giving us all of the misinformation upon booking, and she offered NO amends. Maybe with her age she had forgotten the details of the conversation, but we certainly wouldn't have planned everything out (scheduled Uber, brought small bags and lake supplies) if she hadn't told us those things. While the resort has been sympathetic about our experience, Betty and the staff at Betty's Trail Rides were not. read more

Had a tour today and our guide was not too friendly or explained that much about the trail or horses. We are fairly experienced riders and our guide made us nervous we were going to do something wrong. I'm sorry to provide this review but I feel it's important to provide feedback about our experience in hopes to improve next time. Based on the other reviews maybe it was just our guide. read more