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    Bev Smith Kia

    2.1 (165 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 1 month ago

    Services - Bev Smith Kia

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    Joe G.

    Like prior reviews our biggest complaint about this car buying experience was the lack of transparency in the listed price. When it came down to discussing price there were additional fees to the tune of almost $2600 and when we inquired as to the breakdown of these fees we were told the internet price is never the price. When we initially started discussing we knew about the $1995 for the Factory Certified rating plus the always bs dealer fee of $898.50. But when the sales agent sat down with us the fees were $3995 and when asked for a breakdown were told it included the Factory Certified rating as well as the trim package, which we never asked for. Immediately we said that needed to be adjusted to $1995, which we were told, which they did, but then you are no longer in a position to negotiate on price. Meeting with the Finance Department was less fun for sure. High Pressure to purchase additional coverage offered thru Kia with very little explanation of exactly what the coverages include and how they may or may not overlap with the existing factory coverage, which seeing the vehicle had 16,540 miles and factory coverage is 6 year / 60,000 miles. As soon as we declined the additional coverage the demeanor instantly changed and there was an effort to guilt us into buying by making us feel like we are in the 5% of customers who don't see value in the additional coverage. We did agree to add the additional coverage for Tire and Oil change which totaled $2100 over the life of the coverage or $30 additional a month, only to find out after being given the thumb drive with all our documents that we were already charged $886 for Road Side Hazard (which covers tires) through Fidelity Warranty the same insurer we agreed to add the additional coverage in the way of Maintenance Agreement which included tire replacement and oil changes. So, in hindsight we may see value of possibly $1500 for oil changes if they truly honor the agreement, but the tire protection we already had through the Road Hazard coverage nobody bothered to explain because they were to focused on selling additional that really is not needed and not worth the price. This is just our opinion yes but supported by plenty of other analyses easily found on the internet. So, the lesson I learned is I will never buy another vehicle in a dealership ever again!!! High Pressure sales and lack of visibility on pricing and minimal support after you have signed is disappointing. The jury is out how our experience will be going forward, we just hope Bev Smith actually honors what they say and provides the customer service they claim to. Advice for future customers. Look everything over closely and be prepared once you sit with the finance department you will be pressured into purchasing coverage you may not need and ask a lot of questions. I asked on two occasions what the interest rate would be and was told you both are Tier 1 so you should get a solid rate of 6.5%-7%. In the end we were never told any details and only realized our rate was 8.2% and financed through Kia when were picked up the vehicle and finally given the thumb drive with all our documents. You will be reviewing the documents on a desk sized tablet, so it is difficult to review like paper contracts and there of course is the pressure to sign quickly. Call ahead and inquire about the price and ask directly about the hidden fees that get tacked on, so you will be more prepared!

    Broken equipment
    Johnathan J.

    Pros: none Cons: horrible engines, transmissions, and electronics. As a customer you are buying fecal matter covered in garbage, in a very pretty wrapping, and called innovative. As a technician I recorded and observed severe lack of safety, communication, documentation, organization, and commitment. Fraudulent agreement of pay were frequent.

    This tire is 6 month old. Kia is a shit company!

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    1 year ago

    service dept ,especially adam, went above and beyond to resolver our problem (as well as robbie) ; would highly recommend this dealership

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    Page 1 of 5

    Ask the Community - Bev Smith Kia

    Review Highlights - Bev Smith Kia

    I was treated very well by Angelo, the salesman and his two helpers, Brandon and Peter.

    Mentioned in 2 reviews

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    Mike's Performance Garage - Front brakes

    Mike's Performance Garage

    (33 reviews)

    I can't say enough positive things about my experience with Mike's Performance Garage. My air…read moreconditioner started making noises and blowing warm air, and I was dreading the potential cost and inconvenience of getting it fixed. However, as usual, Mike dealt with the issue with professionalism and a genuine commitment to solving my problem without gouging me with a costly repair. Mike diagnosed the issue and explained it to me in terms I could understand, which I really appreciated. He gave me a clear breakdown of the repair process and an estimate of the cost, which was fair and reasonable. He didn't JUMP to charge me for an expensive part that I didn't need (which the dealership would have done). The repair itself was completed in a timely manner, and when I picked up my car, the air conditioner was working better than ever. I have been going to Mike for my car repairs for many years as I value both his honesty as well as his dedication to customer satisfaction. I highly recommend Mike's for their work, their honesty, and their attention to detail.

    Update to my original post...when I was NEW (naive) customer…read more Thought I'd found a great mechanic but low & behold...just another disappointment! It's taken me awhile to write this since I do have other life priorities than writing reviews. But here it finally is. After they changed my front brakes, and let them convince me the rotors needed changed but...did not. What was I thinking?! Anyway...finally had funds to get the rear brakes done. Was given an estimate but then AFTER the brakes were done & I got the bill it was $200 higher (I realize and estimate is just that) however $200 when they couldn't get the ones quoted so got the more expensive ones, without telling me First! Considering I am barely surviving on SS (which they were aware of my financial constraints) but even if not...they should've told me BEFORE they did the job giving me the option to reschedule!! It wasn't a dire emergency! It wouldn't been the smart decision...it's just poor business sense if one really cares about retaining a customer! On top of that, the rotors unlike the front ones which aren't near as bad, have the greatest amount of brake dust I've ever experienced on my 19 yo car...it accumulates in less than 2 days! They constantly need Cleaned it's so horrendous and unsightly...and for $200 MORE?!?! Plus they Screech when I brake!! Unacceptable & Inexcusable!! I should've listened to a previous post to take business elsewhere. Another one bites the dust!! Literally! uUIp

    Bev Smith Kia - oilchange - Updated June 2026

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