Ihad a great experience shopping at Shoe Palace. The staff was friendly, patient, and really helped…read moreme find the right size and style without rushing me, and believe me when I shop for Jordan's. I go back-and-forth several times between two diff pairs. The store had a strong selection of Jordans and other name-brand sneakers, with plenty of sizes in stock and good color options.

I've always loved Shoe Palace. The variety of clothing and the lineup of shoe releases are…read morepleasurable. Just one of many happy customers

I've accompanied my sister-in-law here before while her husband went through the fit test and got a…read morepair of recommended shoes. I've been wanting to do the fit test as well but haven't found the time yet. Over Black Friday I got a nice pair of Brooks online though and joined the VIP family rewards. If you are in the VIP rewards group, it has a 90-day Perfect Fit Guarantee so you can return for store credit, which can be used toward a different shoe or different size of the same shoe. If purchased online, you can get a refund within that time period. I called customer service to get the same shoe in a different size at the same price and went to the store to do my return of the first size. If you return in person vs mailing, the return is free. Customer service is great both over phone or in store. The three employees there in the store including the manager were so helpful with my return. Definitely recommend this location and this shoe company in general.

OMG!! Love love love haven't been here in ages, but everyone here is so nice!! Love they have my…read moreshoe choices!! Chris the fit expert was so helpful and patient!!

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

I've always thought of this place as purely a work shoe location so never come for any other type…read moreof shoe. However, I was in the need of some work shoes, so I stopped by when was quickly reminded upon entering the place that they have all types of shoes, just might be the nicest overall 'brick & mortar' shoe store in the area. The prices are fair, the selection vast, no high-pressure sales people, but they're helpful when needed. The stores paid out well and clean and organized which makes shopping g quick and painless. Also, plenty of parking.

Had another great interaction here today as per usual and in addition to the wonderful ladies that…read morework here, I got to meet the owner who is super cool too! I never mind the drive over here cause I'm always met with great company and convos.

I walked in to this COOL sneaker/clothing store while strolling Ventura. Khay assisted me and he…read morewas super kind. Studiiyo 23 is aesthetically pleasing. It's a beautiful store. I didn't buy anything but there were plenty of sneakers and outfits to choose from that I will be back. Khay mentioned that the 1st Friday they were hosting an open mic session. So, I popped back in for it and IT WAS AMAZING!! I thought the store couldn't get any better but that was perfect. Arts. Culture. Sneakers is the motto. I love the designs, photos and artwork hey do have. The price wasnt horrible and why not support a small business? I learned the history that it began in Minneapolis. That was pretty cool to learn.

Awful customer service,be warned! I walked in quietly and…read morewent to the back to look at the women's shoes . I personally was excited because I had saved up to buy spring/summer shoes. Long story short the way my happiness was killed in seconds by associate named Amber I believe was insane. Rude comments, snarky responses and when asking for a shoe size she tossed me the untied shoe and said "here you go" and walked away as fast as she could. Everything I said was an eye roll and deep breath, I work in customer service I get it but I was asking to the point questions. I was ready to just get my size and walk out, I didn't even want to try on the shoes. I felt going to another woman in a dominantly male store would be better but absolutely not.

Forgot to take the sensor off my shirt . And act like it was a problem trading it for a fresh one (…read moreold one sat in my truck for 2 weeks and got wrinkled) I was super nice to them I didn't get angry, when I left I told them " thanks for making it right " They just looked at me bad and didn't say anything like "Have a good day " or " thank you" or "my apologies " They acted like I stole it or something and I seen the exact person who bagged it up.

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

Ashley and Nicole provided exceptional customer service , will definitely be going backread more

I always find the most amazing things at this store. I just recently found a chic coat that is the…read moremost delicious, soft material. Wearing it a ton this winter. I love to shop for gifts here as well since they have everything from earrings to cashmere sweaters and the staff always goes above and beyond to help.

Employee was so negative. Not sure if she was the owner or just an employee an old white lady . She…read morewas so rude. I intended on purchasing a few Christmas gifts but after the poor treatment decided I will shop elsewhere .

Jeni was such a kind lady and was very helpful in guiding me to the right things. I was very…read moresatisfied with her service and overall had a great shopping experience!

I just had the best experience! Just as I was feeling defeated that I couldn't find clothing that I…read moreliked I stumbled upon Verona. I was excited to find clothes that felt like me but what was even more fun was that Jeni B was just as excited and couldn't have been more kind and accommodating. This will be my go to boutique from now on! Thank you Jeni!

I have never received customer service like this. Not only did they exchange my boots for me they…read morekept in contact with me every step of the way to get the same boots in a bigger size from another store. Making sure I got them in time. These guys go above and beyond for customers. Thanks guys !!!

A warehouse full of workboots is every mans dream. Plenty and plenty of choices in different price…read moreranges. I saw some boots sitting around $130 and some in the low to mid $200s. They carry CAT, Timberland, Keen, Wolverine, etc. Very durable, heavy boots to fit all needs. For the ladies they have a lot of differnt options that offer both steel toe and non slip. I even saw kids shoes. Very friendly and knowledgable staff. Parking is on the street. I am a fan.