A lovely young woman named Sam was incredibly helpful in assisting me with my wine selection. She possesses all the qualities of a truly friendly and excellent salesperson. The shop itself is also quite nice, offering a good variety of products--including a great selection of chocolates. Have a wonderful day! read more

The custommer service from sam was awesome her attitude was very friendly and inviting

Sam is so friendly and engaging, quality customer service! Rest of the staff is always great!

Sam gave great customer service and helped me to find the bottles I was looking for. The store itself is very neat and clean, and pretty easy to navigate. Thank you so much! read more

Manny was informed and provided outstanding service. He helped us find some hard to find bottles!

Trae was wonderful! Friendly and super helpful, answering questions and making suggestions. He's a great representative of Bevmo!

I had a wonderful experience. The non alcoholic section was great. Manny helped pick some options. I will definitely be back.

I had a stellar customer service experience with Sam, who was not only helpful, but friendly!

Love the great staff at BevMo Encino always friendly, attentive, and genuinely helpful. While the parking lot can occasionally attract some sketchy patrons, the excellent customer service keeps me coming back. read more

At the Encino Store the staff was fabulous. Kudos to Manny, Sam and Michael for helping me pick out the good stuff for 4th of July. I could not have done it without them. They were knowledgeable, courteous and very friendly. read more

Service, efficiency, and kindness. Valissa was very helpful. Overall it was great. Highly recommend this location.

First experience at this location was excellent . Sam was very helpful throughout my visit here. Sam went above and beyond and recommended drinks I didn't even know existed, definitely coming back! read more

I was shocked at how easy my visits was at Bevmo. I was looking for some gifts and the team greeted me right away, and helped me fix everything on my list. Good prices, great selection! read more

Popular beers were not refrigerated. The was a strong pungent, moldy smell in the store. I had to ask questions of the employees; they held conversations with one another, but not with me. The man who checked me out was pleasant, not customer service forward. PLEASE FIX THE SMELL IN THE STORE. IT WAS RANCID AND SMELLED LIKE WATER/MOLD. read more

My normal BevMo is in Canoga Park, wonderful store by the way.... but I was close to Encino so decided to stop by for some Cabernet Sauvignon. What a mistake, first couldn't find anyone on the floor to assist and their prices were at least $5 to $10 higher than my CP store. When I asked the only cashier, she began with "well they serve food there" not sure what the price of tea in china had to do with anything as I was speaking about the wine. Don't go to this BevMo, just not worth it. read more

Showed up at 9:30 PM (21:30) and it was closed. What's up with that???? Literally drove out of my way. read more

BevMo! - Closed 30 minutes early whats up with that???? - Beer, Wine & Spirits Near Me - Encino, California

Came in here for a Xmas gift. Good service. Forgot my card after paying but Adriano came all the way to the parking lots to give it back to me. Really awesome employee with awesome servicr read more

BevMo! - Beer, Wine & Spirits Near Me - Encino, California

Slowest store in the world. If you would like to wait on line for 15 minutes with 1 cashier this your store

I knew that I'm going to find my fave Chocolate Shop wine here. After getting it, I looked around the store and get acquainted with their products. I was amazed to find out that they carry our local beer ( San Mig Light). Now I know where to go when my friends asks for it. Good service. Fully stocked and organized. Private parking and it is a street level. read more

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Wow... if I could give this nothing, I would. I placed an order for delivery, and only 1/2 was delivered, but I was charged for the entire order. When I called BevMo, the guy said, "Oh yeah, I see it here. You can come to pick it up." If I had wanted to pick it up myself, I wouldn't have paid a lot of extra money to have it delivered! All I wanted was for the BevMo guy (Omar?) to tell me what to do so the poor delivery guy could leave. I wasn't going to sign for a complete order, but the Bevmo guy didn't have a clue. So he goes to get a "manager." I start all over. Again, just trying to get the rest of my order or a confirmation that I would be refunded so I could sign for the rest and the delivery guy could leave. He kept telling me he had to wait for a manager. When I said, "I thought you were the manager." HE HUNG UP ON ME! I've called back twice now. The first time it rang for 2+ minutes before someone picked up but said nothing for THREE minutes. I could literally hear THREE WHOLE MINUTES OF BREATHING. I hung up and dialed back. Again, ring for a minute, then direct to obnoxiously loud hold music. I am still listening to it, waiting for someone to pick it up. Still on hold now.... 14 minutes. Someone keeps picking up, then putting it back on hold. Finally... a manager - Julian. He spoke with Drizley, and I should receive a refund in 3-5 business days? Meanwhile, Omar needs to get a job that doesn't have him speaking with the public. He's a complete and total a&&h@t. Come on, BevMo Encino, "be best" Get it together. read more

BevMo! - Beer, Wine & Spirits Near Me - Encino, California

I love the level of service here. The entire staff is great and always very helpful. Especially Jerry, the manager. He was incredible and went over and beyond on more than one occasions to get us what we need. Thank you to the entire team, especially Jerry! read more

The staff seem great, but the reason for a 2 star review is simple. Almost all of the beer is expired. The wide selection of craft beer unfortunately does not move fast enough and selling expired/out of code beer is a horrible practice BevMo is known for. Check the code dates or born-on dates on the bottom of the package before you purchase (esp craft beer). What the BevMo needs to do is return the expired beer to the distributor because selling it to customers only makes customers hate the beer (because it will taste very bad). Again, staff is fine, the place is clean, but BEWARE OF EXPIRED BEER. read more

I love shopping at Bevmo. Not only do they have the best selection of alcohol and wine, they also have amazing deals on glassware! Lots of times when I'm buying expensive liquor as gifts, Bevmo has what I want when everywhere else is sold out. read more

BevMo! - Sales - Beer, Wine & Spirits Near Me - Encino, California

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I think it's hard to review a place like this after all most location are identical but I have to say the staff at this location is always attentive and helpful. Nearly always has what we are looking for and a decent selection, which of coarse is hard on the wallet but what are you going to do? read more

Wanted to see what all the hype was about on the white claw wine coolers. I have been drinking the truly ones many times. I decided to pick up a variety pack in the refrigerated section. Jose was very sweet and we chatted it up about which one was the best. He said the mango flavor but unfortunately that was not in my variety pack. I had the raspberry last night go a little biz, I'll try another flavor today. Customer service has indeed gotten much better here. Jose was bubbly and answered all my questions, give him a raise!!! read more

Wendy provided the worst customer services imaginable ! The other young lady not only refused to give me her name she walked away from me as I asked her for the other young lady's name !!! Extremely poor customer service and rude employees !!!! I will never give my business to this place and there needs to be better training of staff! Zero customer service and not to mention that in these trying times business is blessing !! Go to a place that respects their customers and hires people with manners and the ability to speak to human beings ! Absolutely the worst experience in my life ! read more

Something special about this location. Everyone is very helpful and happy. Thank you Veronica and team read more

Bevmo is a good store, but last visit was one of the visits is one you are wondering if this is the right store for liquor. Nobody here to really help you get what you need. And when they do come to assist you, you feel like you are bothering them on their nap time. Selection is enormous. I was even able to find here a bottle I couldn't find at many other liquor stores. But the problem: I needed to find it on my own. read more

BevMo! - Beer, Wine & Spirits Near Me - Encino, California

Great customer service !! Always has the wine I'm looking for in stock. Relax & pour yourself a drink

I love going to BevMo! Maybe it's the alcoholic in me speaking, but I feel like a kid in a candy store every time I step in. I'm a huge fan of sour beers and boozy kombucha so I'm a happy camper since they have a wide range of them. What stands out the most is their customer service. Staff members have always been very helpful in terms of assisting me in finding the beverage I need or asking if I need help with my bags. Parking is ample as well! read more

First of all this is not a nice location. Both the location and the shopping plaza are in desperate need of update. The store itself still looks like they recently had a flood or something as its always in a strange state. Staff here are not the most friendly or helpful. read more

Great selection and customer service. They forgot an item in my order and they were very nice and very apologetic and gave me two of the items to make up for it. read more

Backstory: I used to shop here quite a bit but stopped because prices weren't great and wine selection can be weird. But I will still run in every few months if I know exactly what I want because I can zip in and zip out...except it never happens that way! Today, tried to zip in for Fog Head chardonnay. Not in the chill case as per usual. No customers so I ask the cashier where it's shelved. He is not familiar with the wine and confirms that I want "Frog Head". NO, Fog Head. This repeats. I do not have a speech impediment. Then he stands there waiting to spot another employee to ask for Frog Head. Gives young man key to bathroom. Supervisor comes over to cashier and gets pissed that young man wasn't carded. I say "Hey, how about helping a customer who is clearly over 21 and who wants to buy something?!" She gives me a perplexed look and turns to walk off to the bathroom. Finally, another clerk says "You want Frog Head?" My head is ready to explode. "JESUS CHRIST. IT'S FOG HEAD!" All this for two bottles of wine. read more

One of the bigger BevMo locations that I've been too. I had a birthday coupon for this month, so I decided to stock up on some drinks. They have a larger selection of wine, a few aisles in the back for beer and a couple of liquor aisles. They have labels on some of the beers made from local breweries such as angel city and Coronado brewing. The angel city pilsner is really good. I also found a chardonnay that I have been searching for forever! I had tried the BevMo in Van Nuys as well as cost plus to no avail but found it here. I was so excited, I got 2 bottles. They also had a cool St. Patrick's day display set up with Irish whiskey for seasonal purposes which was smart. The staff here is friendly and consistently asked me if I needed any help. I had a great experience here and would come back in the future for any alcohol needs. read more

BevMo! - They had all my favorites!!! :) - Beer, Wine & Spirits Near Me - Encino, California

Lots of parking for this plaza. Clean and tidy store but the selection just doesn't compare to total wine. Just a pit stop on the way to a party. Can't come empty handed. Staff was fine. read more

This location is really organized and has good service as well. I usually don't go to BevMo but the staff was nice and the store had a lot of selection. Cashier Sarah was really nice and welcoming as well. Thank you to the team for managing a busy line. read more

I called in looking for a specific type of beer and I was so excited that the person who answered said they had it. When I came in and looked for it, it happened to be the wrong beer. Same name, surprisingly, just spelled differently and from a different company. It was still German ale which was pretty cool since the beer that I was looking for German ale as well. I was pretty bummed that they didn't carry my beer but I was content that there was someone to help me look for it and I couldn't ask for me. Also, happy this BevMo carries Effen Vodka... Which is a total plus in my book. read more

I've been here a few times without experiencing any issues, but tonight's visit was disappointing and awkward... First, the positives. This BevMo is spacious, well-stocked, and has ample parking. The interior is clean and most of the employees are quite pleasant and helpful. Tonight, my boyfriend and I came by with a BevMo gift card. It was a gift from his friend, and he knew it had $25 on it. We picked up three wine bottles and headed over to the cashiers. Mind you -- there's only one open register. The cashier asked for his phone number. It didn't work. He had to look up his account number in an old email, and thankfully that worked. Red flag right there -- the system is faulty. The cashier rings up our items and gives him the total. He goes to use the BevMo gift card... Which the system promptly rejects. Doesn't recognize what kind of card it is. He tries it again. Doesn't work again. She says there's nothing she can do in regards to manually typing in the gift card number. Weird. She then goes to another register to see about checking the balance. The register freezes on her and doesn't work. She's forced to come back and figure it out at her own register. By now, there's 4 other patrons waiting in line and the other employees don't come over to help. Awkward. She presses a few buttons and says, "There's nothing on the card. Might explain why it's not working," and smiles. Okay... Maybe the friend didn't properly activate the gift card... We then try to use a prepaid Visa card. Guess what -- doesn't work. At this point, we're annoyed and confused. We use a regular credit card and decide we'll look up the balance on the BevMo site later. The cashier was no help and we just wanted to go. Well, what do you know, the BevMo site shows our card balance is indeed $25. No idea if the cashier wasn't running the card correctly or if the system is just down, but not a great experience and just plain awkward. I come here out of convenience, but I'd absolutely consider visiting another location if it means functional equipment. read more

One of the bigger locations. Good wine selection. Killer spirit selection...beer is impressive.... if you want something in they'll do they're best to get it in and go the extra mile. Beer & Wine Tastings on Fridays 4-7 or Saturday 2-5 sign up to get email reminders and tweet using #BevMoEncino read more

BevMo! - Organic Wine Section - one of the only ones at any BevMo location around #BevMoEncino - Beer, Wine & Spirits Near Me - Encino, California

Hooray a new BEVMO! location right along Ventura Blvd. in Encino! This BEVMO! replaces the previously sad looking 99-cents Store. Plenty of parking at this location. I only wish they would jazz it up a bit more by playing some cool music and I wish they would have replaced the sad 99-cents store looking floors with a fresher/newer look. With that said, I like the spacious lay-out and lack of long lines. Cheers and welcome BEVMO! read more

BevMo! - Beer, Wine & Spirits Near Me - Encino, California