Carly Super friendly, knowledgeable, and made my shopping quick and easy! Great service!

The customer service is always amazing and every employee there is always will to assist. I do like the prices and the store is very clean.

The cashier, Robert, was exceptionally kind and attentive. He gave helpful information about the zprobiotic pre drinks. It made our day after drinking much easier! read more

they always have my wine. It's always in the fridge and I get a nickel for the second bottle. The staff is always very helpful and informative, especially Carly & Robert! read more

I love this store. This is by far the best BevMo to go to. I come weekly and am always greeted with smiling faces. They have a great beer selection and Josh always provides awesome new recommendations. I come when he is here and the music is always great. There are the newest options of beer here and I am always surprised!! Thank you to this wonderful store for bringing me joy. read more

Robert helped us out and made fun conversation while making check out quick and easy!

Veronica and chance was great! they told us about the zbioticz pre alcohol that helps with hangovers and made our trip so much better.

Today I had a bad experience at this store. I went to this location to shop for drinks for Superbowl with my wife, I had to use the restroom so I asked an employee if there was a restroom available. We've been out shopping all day and I wanted use the restroom to continue shopping comfortably. The employees' name is VERONICA to my surprised she asked if I was "planning to purchase something" obviously we were there to shop however after that comment which was really unexpected and unnecessary I was completely thrown-back that I decided to not shop there anymore, We went to Total wine instead..Veronica costed this location 128 dollars of business due to her unnecessary comment, hopefully she does better next time when a customer asks for the restroom. I talked to another employee. I believe his name was Shaun and he apologized on her behalf. read more

I had a large order to place upon arrival, and the Oversized manager with BREATHTAKING anger management issues, when I asked for the restroom key (long drive from Southbay--hey, the bladder fills ‍) she lied, and with a terrible attitude she said, "it's not working!" (After cashier told me I needed to ask her and "good luck though") so I said "my card isn't working either!" NEVER AGAIN! read more

this store is great and the managers are workers are always very helpful 10/10 recommend this location!

Veronica, the assistant manager here, is extremely rude and unprofessional. An elderly man told her he didn't have his glasses and was struggling to find an item, and when he asked for help, she snapped back, "It's literally right there where you're at." Later, I asked for help and even showed her a picture of what I needed. Her response? "Have you looked in the Belgium aisle?" I said I wasn't sure what that was since I don't drink, and instead of actually helping, she lectured me: "It's not about drinking or not, it's about reading the labels right there." Completely unnecessary attitude. A little patience and courtesy go a long way, but she made it clear she couldn't be bothered. read more

The manager on duty was super rude. No customer service skills. She was worried about stocking as opposed to being polite and helping customers. read more

Store lists specials on products then when you get to the register they tell you you only get the discount if you become a member. False advertising. Thanks for wasting my time. read more

Carly was extremely helpful and found exactly what I needed in seconds ! This is by far the cleanest and best stocked store in the valley.

I went in to buy a bottle of Chocolate Shop since this is the only place who carry them. The store is almost empty and so navigating it was easy. I asked the cashier where the wine is and she accompanied me. Sweet!! Stella Rosa was on the same aisle too. I purchased a bottle of semi - sweet Red to take it to my friends place. Don't go to someone else's house empty handed. read more

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If you're reading this, forget total wine! The bevmo on victory and canoga is the place to be! I recently moved to the woodland hills area/warner center and I have to say not only is this location prime time, on top of they they have like a mini grocery store. It's my first time experiencing a bevmo thay has frozen goods and cutlery and snacks! Obviously we go there for the drinks, but if you want some ice cream or white castle burgers this location has it all munchies and all! On top of that, i haven't seen a location so clean and well stocked. I never see an empty shelf or anything misplaced on the floor. The music differentiates depends on who's work but it never a disappointment. The staff is very friendly and they always let me know about the current deals and new items in stock! I like the displays they chose, im a Stella Artois kind of guy and they got a dope display of it right when you walk in. Everything looks neat and tidy. Someone is always available for advice or if you need to find something specific they got you! I always enjoy my time going into this store location. I've been lucky to meet and converse with multiple staff members and i have to say they know their stuff and are on top of things. It's always clean in there and if I need any help all I have to do is holler some one will usually show up in a minute or less! Thank you again to the wonderful team and it really is awesome they got their own little mini mart. It's very convenient and friendly! read more

Rachel (if that's really her name) was extremely rude to my husband. Someone needs to remind her she works in the service industry where customers should be treated with kindness and respect especially when they are asking questions politely. To be told, "I'm busy, I'll get to you when I can" when no one else is present, is rude an uncalled for. She wasn't helping anyone else. When another associate began helping my husband, she interrupted to say my husband was being impatient. HE HAD TO USE THE RESTROOM BEFORE COMPLETING HIS PURCHASE! All other employees were apologizing on her behalf and were not surprised at her behavior. Clearly, Rachel has never urgently needed the restroom. My husband NEVER gets upset. This was an urgent situation that would have taken her 30 seconds as she walked right by the bathroom while he stood there. It's heartbreaking that people treat others this way. We forgive her, but she needs sensitivity training or perhaps a desk job where she doesn't interact with humans! I'm not sure why she is still employed at BevMo if this behavior is consistent. read more

So I go into this place to buy a bottle of beer. It's going to be about 5 bucks. I'm paying cash, and I am, shall we say, over 60 years old. Nummnutts clerk says he has to scan my driver's license. "Seriously? You think I'm not over 21?" "Well we have to scan everybody's license." So now somebody hacks into their system and gets my most critical personal information. And some poor guy's druggie ex-wife subpoenas their records to find out how much booze he's buying and uses the information to take back custody of the kids. I walked out. read more

Dean is such an amazing cashier ! Always positive, humble to talk to and fantastic with alcohol knowledge will definitely be back thank you Dean !! You deserve a raise !! read more

Was there a few weeks ago looking for a couple of items so I had no problem finding it when it was time to pay. I press the wrong button and had to start all over again. Stephen was so awesome not only did he help me with that had such a wonderful personality, we spoke about a couple of things as he was redoing the order And he helped out with that as well , the whole team is always good but Steve is exceptional. Great job great!!! happy new year!!!! read more

**WORST CUSTOMER SERVICE EVER** Went in to buy 5 bottles of tequila, each bottle was over $169.99.....before I could even ask for the bottles bc "they're locked up"....was told IMMEDIATELY "I'm on a order!" As a you de girl with black frame glasses walk away. No one here WANTS to help you!! Even if they're on a timer for online orders.....you don't treat customers like it's such an inconvenience when you get paid by the hour. Chris- (store manager) I will also be calling corporates office to let them know. Expect my call. read more

Pretty chic BevMo. Holidays can be dangerous to shop during depending on the times because of the abundance of people who come here, this included Superbowl Sunday. It's not any better at any other neighboring store or locations either... don't wait until the last minute if you can avoid it. The 5 cent sale here is a staple with the franchise and the pricing isn't too crazy off with the competition expect with some red wines, tequilas, scotches and 6 and up pks of beer. I recently picked up some savory red berry driven Pinot Noir with a hint of spice on the buy one get on for five cent sale Arancio (Italian) that I quite enjoy. I was surprised I wasn't greeted or ask if I needed assistance this visit recently as I've been here many times before (where I was) and have an old history with this location. Also surprised there isn't a signature organic and/or vegan friendly wine section, presumably near the kosher wines are they are a specialty/dietary restriction, more so in the valley and in this location specifically even though I know most of the brands that are organic, vegan friendly, etc. here by heart. Can't go wrong with Famiglia Bianchi Malbec, Lalande Red Blend, Bonterra (White wines) and quite a few select others. All that said - the customer service is solid. The floor is always easy to move around... not to narrow... and the end caps and displays are pretty inviting. Everything is kept pretty full and in-stock. read more

BevMo! - Beer, Wine & Spirits Near Me - Los Angeles, California

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Bad service, been there many times to pickup, they always worked with a bad attitude with no service mind. They should not work in this service field or they should have done some sort of service training. read more

Great store. And very good selection of items however pricing is a little bit high. Costco beats this store with pricing

great selection and special thanks to Robert for being such a helpful and friendly cashier thank you robert

I wish I could have gotten her name. What a rude rude individual!! Cashiers are friendly but this lady who I assume is the manager is extremely rude and seems to be inconvenienced when asking for help. If you have a pickup, more than likely she will be the one helping with your order. Be warned, she's rude as he'll and lacks the basic customer service. read more

Work service ever! Overpriced !The reviews are correct they all have such a heavy attitude.. mission liquor is 6 minutes away worth the drive to save half the price read more

I can't believe the last time I actually enjoyed shopping at a store. As I entered I was greeted right away with a genuine smile from an employee. I proceeded to the area of Vino tasting,man I was in heaven. I tired about 6 different wines and enjoyed all of them. I've have learned from my past,never try to shop when I'm hungry, so prior to me coming into this store I had a great meal. The employee working at the wine station was very informative and very knowledgeable when it came to different types of wines. A plus for this,knowledge is priceless. So for management in teaching your employees this, I commend you all for this. Each and every area of the store,was a employee willing to assist me in my shopping needs. The store was well maintained and most of all very clean and organized. Great Job. 05/100 Yelp Challenge.(2018) read more

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so unnecessarily rude, came in to get some spirits and use the restroom, we asked up front and was told someone would help us in back,.,, a girl walked by us and said with a hand up"I'm busy" okay..... then came by in a few mins, zips by me quickly unlocks the restrooms and scurries off, told me to catch the door before a it closes... wow oh ya I'm AD, while in line I asked the checker who was very kind if Rachel the store manager was always so rude... ah, no. And then the people behind me in line chime in and said they had the same treatment. read more

BevMo! - Rachel the bevmo store manager. It takes very little for kindness and decent customer serve. - Beer, Wine & Spirits Near Me - Los Angeles, California

Sooo rude! The woman who was working, staff shirt and all, was too busy in a personal conversation to answer a question, but she did have the time to stop her conversation, and use the time and breath she could have simply answered my question with to tell someone else to help, which the nice gentleman did, and took all of five seconds to do so. He took shorter to answer my question than she did to get his attention before going back to her conversation. The worst part is, I think she was a manager, but that's an assumption. read more

I had a wonderful experience here at this Bevmo. I brought a tequila bottle from the Bevmo in Burbank but it was the wrong one so I wanted to return it. The Burbank location said I couldn't even though on the receipt it said I can as long as it's within 7 days and not open. So I came to this location to avoid arguing with the manager over there and Joshua was very helpful enough to let me return it. I called the Glendale location as well just to see if it was 1 store that doesnt allow you to return and it was. Glendale Bevmo said you can return as long as its not a big order like 20 alcohol bottles. I really appreciate that this Bevmo location let me return it since I was in the area and I got my money back. They will just need the credit card that was used to give you the refund if its within the return policy rules. I was in and out of the store within like 3 minutes since I didn't need anything else from the store. read more

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Not bad. A pretty pricey spot, but always available when you need it. Their selection has been scarce lately due to Covid impact. I think that their space is definitely too large for their ability to fill. They do have a good program with their five cent wines, as well as their 5% off coupons, just make sure you're part of their club or you will not receive the discount read more

I'm normally not on this side of town but I'm so happy I came to this location! The wine vault has everything you need! We were helped out by I think her name was Veronica and she was so helpful! read more

Yossalline, You saw me standing with products at the cashier. However, you say nothing and started helping other customer ad if I'm invisible. I don't need you "thank you" I would like to hear "I'm sorry sir, may I help this customer real quick and I'll be right with you". If you pick customers based on your likes, you should be stocking the products on shelf's not being on customer service floor. read more

I no longer shop here because I refuse to have my Driver's License scanned for every purchase - there is too much ID theft to risk doing scanning my license more than absolutely necessary. I offered to let the clerk look at it as much as he wanted, without scanning, but my offer was declined. When I asked why scanning is necessary, he replied that there are "too many people using fake IDs." Given that I am, quite obviously, many decades over 21 that rationale falls flat. read more

My mom went here and while she was there she needed to use the rest room md apparently they don't have a working bathroom? Yeah right.

I swear on my life I am not joking when I say this. I came in here earlier today and purchased a diet Dr Pepper from the fridge by the front register. The girl/woman working asked to check my ID. I laughed but she didn't laugh back, so I said "you're joking, right?" And she said "no, it's store policy." I wasn't rude at all since she doesn't make the rules, but I said no, I'm not showing my ID for a Dr Pepper. I was even kind enough to say "I apologize if it seems I'm being difficult, but I'm not pulling out my ID for a DR PEPPER." She said "ooookay, I'm just doing my job" and almost seemed annoyed, but obviously didn't tell me I have to show the ID, as that would be ILLEGAL. Whoever set this rule is on a power trip, is detached from reality, and needs to be fired on the spot. How dare you make your employees ask for ID for soft drinks. A 3 year old can walk into any store (that isn't BevMo) and purchase a Dr Pepper no questions asked. I told this story to multiple people and they all think it's a joke, but apparently it isn't. I hope someone from this district or corporate replies to this so I can have an actual discussion about why on earth you'd think it's okay to be this ridiculous. read more

I came here after work on Monday and it was pretty quiet. The 2 workers here were super helpful and answered all my questions.

Everyone in this store is so friendly. They always have what I am looking for and everything I need is easy to find. They always keep me up with all the sale items and deals they are having. And Veronica is the best! She is very accommodating. As busy as she is, She always acknowledges me and asks how I'm doing. They also keep a very tidy store! read more

New Year's Eve. The worst day to come here. The line is so long that you need to turn if you want to see the end of it. I collected few bottles, and when I saw how long the lines are (28 customers exactly) I just gave up since I didn't want to celebrate the new year in Bevmo line lol They have everything. Prices are reasonable. I saw some bottles cost more and some that cost leas than other places. This time was a waste, since the line was really ridiculous. For first timers: they have a big parking lot. It is inside a shopping center with few other big stores (bed bath and beyond, Carter's, furniture etc). read more

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