I ordered specific type of beer and they not only ordered but started putting on shelf. Casandra was great

When you don't want to deal with supermarket crowds and you're just really trying to get some party stuff and beverages, especially premium wine and spirits. BevMo is the place to go. If you're pressed for time, they have a 30 minute delivery that has been 90% within that 30 minute timeframe - a few times they've exceeded..one time almost an hour 15 mins.. The satisfaction rating is for the professionalism of the Gopuff drivers that will bring the order to your home and the people in store that are ready to help you find what you need. Always pleasant and willing to help. It's the delivery time that has failed to meet up to its promise and you're not only paying a premium for delivery, you then have the option to tip your server, which you always should do. read more

I was here recently from Los Angeles, I was looking for Rombauer Chardonnay for my friend's birthday. I was immediately approached by a sales person Diana who was so helpful and enthusiastic. I then mentioned that I was also interested in Hendrix gin and she took me to that department. While there she extolled the virtue of Glendalough wild rose Irish Gin, so I decided to give it a try in addition to Hendrix. Throughout my journey in the store there was a great selection of snacks and cheeses. It was perfect, I barely had to look at a sales person and they were quick to help. I even got a birthday card and a festive wine bag. I was very impressed with Diana's pleasant and knowledgeable demeanor. She also gets an A+ for top customer service! Thank you! read more

BevMo! - Glendalough wild rose Irish Gin - Beer, Wine & Spirits Near Me - San Mateo, California

I never write reviews so it took a lot for me to just write this. I work in customer service and this place has the worst customer service. Correction, the theme is the disgruntled woman that works there as in other reviews. She is the one with horrible customer service and dirty looks she throws. She was unwilling to help me properly and it could have been so simple to go the extra mile. Maybe BevMo needs to take proper action to remedy her behavior. Good customer service goes a very long way. read more

When I first entered the store, Diane was very helpful. I was looking for something specific but ended up buying more than what I was expecting due to the deals at the moment. If Diane didn't approach me and suggested a few other items, I would have walked out with just one item. Good customer service and recommendations. read more

Update: Cassandra and Paul did a tremendous job in sorting me out from the mishap during the last visit. Very quick to respond and swiftly returned my refund. Thank you for taking care of your customers. I would reconsider visiting this location after their stellar customer service and willingness to make things right. Thank you! read more

I decided to visit this location for the first time yesterday since Whole Foods is nearby. The location was a bit hard to get to because from where I was going, you needed to turn left onto Hillsdale court rather than Hillsdale Blvd. At the store, the clerks were very helpful and friendly. One lady told me what the store's favorites are from their recent tasting as well as the customer favorites. One of the recommendations was spot on. I had a few bottles in mind coming in and checked all the bottles on the Vivino app and was able to narrow down on some bottles. Great store and friendly staff! read more

Some managers are rude, and always insist on swiping your drivers license when I have a full head and beard of gray hair. They can't just check it they have to swipe. My business elsewhere. read more

Thanks for the flawless Drizly order!!! Super quick too. Right. To. My. Table. lol ...and on the 4th! Happy happy happy. read more

BevMo! - Beer, Wine & Spirits Near Me - San Mateo, California

If you're young and shop here, and an older woman is ringing you up at the register, just expect you're going to be talked down to and treated very rudely. read more

Ahh I love this store!.. I must come across as an alcoholic in saying that but I'm not - honest. In fact I rarely ever drink but on the very odd occasion I do Bevmo is my one stop for everything I need. The selection is huge - Beers, Wines, Spirits, Liqueurs, Syrups, Pre made Cocktail Mix. You want it, they have it. Chances are if you can't find it here you won't find it anywhere. Staff are really friendly and acknowledge / greet each individual as they come into the store and even have security (at the weekends when I visit anyway). So anyway.. It's holiday weekend and I decided it's time to dust off my cocktail shaker and mix up some weird and wonderful concoctions for me and hubby. Aside from Malibu and various other bottles of Rum I'm out of anything I can mix to make anything remotely drinkable so head to Bevmo to stock up. I was a bit bummed to discover they had ran out of a couple of the more unusual items I was after but the staff were on hand and the supervisor on duty was great in helping me find similar alternatives and being very patient as I decided what I actually needed. About 15 minutes later I was sorted with my goodies and actually saved a few dollars too. Bonus: - Regularly have deals on wine (buy one get one for 5c!) - Often have cheaper alternatives to brand name drinks. - Staff know their drink and are happy to help. But... - Be prepared to get asked for ID... Yes, seriously..! read more

Terrible service. Call to find out if they had Cherry Brandy and she said no, you could come and look but she didn't know... And then just hung up. That lady couldn't have been more annoyed if somebody stepped on her toe right before I called. read more

Made a mobile delivery order for tylenol and throat remedies, it came with a note that said "Get we'll soon! " Thank you Bevmo San Mateo team for your kindness during covid read more

Cassandra at store #21 did an amazing job guiding us through a Tasting so we could select bottles for our wedding . We called 10 BevMos in the area (including SF where we live) and she was by far the most helpful and attentive resource we talked to, so much so that we decided to drive 40 minutes south to do the tasting with her. She helped us stay in our budget range and try wines with great bulk discounts (like their Buy one get one 5c offer) and another 15% off overall. It adds up when buying for 160 guests! Thank you Cassandra!! read more

Last night my wife and I had Vicolos pizza for dinner. So with the wine open, the pizza in the oven and table set we decide to have a pre-dinner cocktail. I volunteer to mix up a couple. A few minutes later my wife says "hmm, this seems a little strong how much cachaca and simple syrup did you put in these?" I made them just like she told me, two shots of cachaca and shot of simple syrup........oh wait. Maybe I may have doubled the recipe by mistake. We were already toasty even before the pizza was out of the oven. I am a huge fan of this location. The clerks actually know a little about their inventory and always very helpful. read more

This is a tiny store but they pack it full. Their 5 cent sales have competitors prices beat and their selection isn't bad. They usually offer a few new wineries every few weeks to keep things interesting. Full disclosure; I only come here for wine about every other month, not usually buying beer or hard liquor. I have come for gifts and they have gift bags and tags and all so they'll help you make it look pretty before leaving the store. If you're planning a party, wedding, or another big event, they are one of the best! They'll work with you on pairing and figuring our how much you'll need. You can even return what you don't use (but I don't know why you'd do that!) read more

This is one of the worst BevMo locations and I will avoid this store from now on. (Go to Menlo Park or Redwood City instead - it's worth the extra drive!) The staff is not helpful and has a terrible attitude. Here's one example. I walked into the store with my sunglasses on as it was a sunny day. I took off my glasses and let my eyes adjust to the store lighting and since I was not familiar with this store's location, I stopped to chat with the cashier to ask a question. There was *no one* in line. I asked her if she could please point me to where I might find wine gift bags (Yes I really did say "Please") and she actually rolled her eyes in disdain and eyed over to the door entrance. The rest of the staff was just as friendly as she was. This store is off my list. read more

I had a slow delivery from this location using the app, but it was related to issues with recent protests and the store having to close early. The staff answered my questions and followed up with a quick delivery. read more

Ok, since my last review, I had an opportunity to talk to some of the staff, and they made the effort to read my review and correct the situation for me, and I appreciate this. Valerie was genuinely concerned since I am a frequent customer to make things right. I know they are not perfect, and have to work within the guidelines of the business they work for, but they succeeded in this situation, and worked with me in my future keg purchases so that I can get my product without delay. If you have questions, about this place, do not be afraid to ask any of the staff members, and give them a chance to have a great consumer experience. read more

We were randomly in the area & had been talking about a particular cider we'd enjoyed at Chow.....so when the Bev Mo sign came into view, we made a quick detour While they didn't have what we were looking for, we did luck into a few Rogue Ales & other Cider brands we thought looked worthy Staff was laid back & the store was very well-stocked. And that all equals a big A-OK for me read more

One of the worst BevMo locations I've been to in a while since this is also one of the smallest locations. The beer selection was very minimal, and they definitely cater more to the IPA, Lager, etc crowd. Not much craft beer, and nothing unique available. The workers were not very helpful and one almost ran me over with a cart full of beer, with no apology afterwards. The cashiers were also slow at ringing people up. Parking was ok since we came later on a Friday night, but are there are good amount of spots to park at. However, I will not come back to this BevMo unless I am in desperate need to pick up something quickly for a party. read more

You can expect one person to be working the register, and 2-3 employees hiding on the east side of the building behind a slightly enclosed area in the front, making sure not to make eye contact with anyone waiting in line. That's my experience at least, and I'm here 3x a week. It's a good thing there's never more than a few customers here at any one time. 2 stars because of the location. read more

It pains me to write this review. I shop here all the time and I think most of the people here are great. However, ratings are based on individual experience. This one is a systemic problem. So, BevMo, if you are listening, here is goes: I bought a bottle of Bourbon a few weeks ago. Realized I didn't want it. I misplaced the receipt. I walk into the store and Valerie is assigned to help. Me: "I bought this a few weeks ago. Receipt is missing" Valerie: "Sorry, can't do much without a receipt" Me: "I get it. However, I scanned my loyalty card when I made that purchase. Surely your computer can tell I bought this bottle" Valerie: "Our computers don't show that" Me: "I understand. Looks like I am out of options ..." Valerie: "If I recognized you, I could do this" Me: (Incredulous) "Really, meaning if you could recognize my face you would do this?" Valerie: "Yes. but since I don't know if you shop here, I won't do this" Me: "So what you are saying is that you have discretionary powers here that you are choosing not to exercise just because I don't shop here 5 days a week?" Valery: "Pretty much" Now, BevMo, do I need to spell out how wrong this is on so many levels. What I find truly reprehensible is that Valerie is having to play favorites with customers based on whose faces she remembers on a given day. For my part, I am happy not being too regular at a liquor store. Next time when I am shopping. I'll be thinking twice before entering what used to be my go to store. Hopefully, you will do something about customer service. Also, help your employees so they don't have to make decisions based on whose faces they remember. read more

What can I really say about a Beverages and More? You walk in and from floor to ceiling you have hundreds of choices for vodka, wine, beer and so many more alcoholic beverage selections at pretty good prices. I haven't had a bad experience with any of the staff here, they are always willing to help. And I like how I don't even need to ask - they see that distressed look on my face like I'm lost and their right there to help me find what I'm looking for and I always find what I'm looking for here. read more

Go to Redwood City or San Bruno or Santa Clara or Mountain View or Milpitas.... Any of those would be worth the trip. Beer selection here is mediocre compared to any of the aforementioned BevMo's, and 90% of the time at least 1 item I'm shopping for is out of stock. On multiple occasions I have asked if there's more in the back and gotten "everything we have is on the shelf". With shelves that only hold 5 bottles, they run out of stock real quick. read more

This BevMo has always been my go-to store in San Mateo. It's reasonably stocked with a large selection of wine, beer, and liquor at prices cheaper than most competitors. I've never seen it get busy or had trouble at the check-out stations. There are wine tastings advertised here but I've personally never tried it. The only downside about this location is that it's off in an odd corner and getting to it initially was not intuitive. Getting back out on the main road can be tricky especially during peak traffic hours since it's right near the Hillsdale overpass, so I'd avoid coming here during those times. read more

We had a company event last week and ordered all of our drinks from BevMo San Mateo. The store manager, Carlos, personally delivered all the drinks, tubs, and ice in his car, and stayed to ice all the drinks for us. He really went above and beyond to provide good customer service and everyone at the party had a great time! Thank you! read more

Not crazy about this BevMo... aisles are somewhat cramped, their selection isn't very good and the staff seems confused. I'll go for just the basics if I'm having a party and happen to be in the area... but otherwise I'll stick to the ones in SF (VanNess or Geary). read more

I went to buy alcohol for Instacart and the guy who was in charge was being extra rude! I was just doing my job and he denied to sell me some expensive bottles. That's bull shit read more

We usually shop at this Bevmo but may rethink it after shopping over the weekend. Being carded and having to take my ID out of my wallet at 55 years old is just a poor business strategy. As I explained this is exactly why I won't buy beer or wine at Target. To take it one step further they also required seeing the ID of the person with me who is in their mid forties. Please train your staff so you don't insult your customers with a one size fits all rule! read more

Alright, let's get straight to it: CONS: 1. Location. It just sucks to try to make funny U-turns and maneuver in traffic coming right off the highway. 2. Parking. Is every lush in the area here at 3 p.m. in the afternoon? 3. Size. It's not as big as some of the other ones. (That's what she said.) 4. Selection. Not the best beer selection if you're looking for craft beers. That being said though... PROS: 1. The people who work here are very charming and helpful. 2. They know their liquor-maybe a little bit TOO much. 3. They have great recommendations for every occasion. 4. They aim to please-and can reach tall shelves for short little girls like me. What's not to love? read more

Reliable place to buy beer, wine, and liquor with competitive prices. You can probably find most things cheaper at Costco (if they have it), but Bevmo is so convenient. I love that you can order online, and have your items set aside for you. I've used it a few times and it's really convenient. There are lots of great deals to be had, especially when items are on sale. For example, 6-pack of Amstel Light $9.99, vs 12-pack $13.49? I don't even drink Amstel Light, and I wanted to buy the 12-pack. read more

OK, 5 stars... for BevMo? Really? They have pretty good selection... nothing super special. Hell, they did not even have the one thing I was looking for! So, if they have an OK selection and were missing the one thing I wanted why 5 stars? The reason is that they called around to EVERY BevMo in Northern California till they found the one store that had what I was looking for. So what they lacked in selection they more than made up for in service. read more

Uhh..whats NOT to love about BevMo? BOOZE!! BOOZE! and more BOOZE!!! I love walking to the tequila aisle especially when Patron is on sale. hehe. :D read more

This location is sooo bad. It's on a... semi-residential, right by the freeway road. The one thing that combats this scary location is it has most of the stuff that I need to get; Torani syrups, vino, midori... and ingredients for car bombs. Whenever I think of different alcohols I may need to make cocktails I always think of heading to bevmo's first before thinking of heading to a grocery store. It's just so easy. read more

Always interesting to see people buy tons of liquor in the middle of the day. What exactly are they loading up for on a Wednesday? Must be nice whatever it is. Stepped in here to check to see if they carried Ardbeg (which they carry sometimes but it's rarer than not) and unfortunately they didn't have any. They carry just about everything else you'd expect a BevMo would though. Maybe next time I get some tacos from the Peralta truck out front I'll get myself 750ml of something here to accompany it! read more

the BewMO here is too cramped. i almost knocked over a case of wine near the cold beers when i turned around. aisles are narrow and they still stack beer displays in the middle so 2 people can't even walk past each other. beer selection is very good. pricing is compettieve. sometimes, they have specials, thus the 4 stars. pours: -door ale saison style (22oz, 7%, 3.29)bev mo discount lite ale. medium body, not much depth, hint of citrus 2.5 stars -lost coast raspberry brown(22oz, 5%?, 2.99)discounted fruitty , slight bitterness, strange drink 2 stars on draught: -beers regular priced as the same as everywhere else. read more

Good location to pickup my SNAKE bite drink. Sucks they only sell them in four packs though. I always try to stop by here if I'm in the area cause they don't sell it in the South Bay. Came into here the other night with my Halloween costume and got some friendly laughs from the workers while looking for the BITE. I'd give them four stars cause they were NEVER out of the snake bite. I remember the first time I came in I bought all the cold bottles they had, LOL. Make sure you guys always have it in stock and I'll keep coming back for more, haha. Very small location, in a kind of odd near the highway ghetto section of town... but easy to access off 101. read more

Ahhh good old BevMo! I must agree this place is TINY! The location HORRIBLE! But the selection is always great! Typically they have what you want and if they dont good luck finding a person that knows what your talking about! Other then that know what your going in there for! read more

Snaps for BevMo and their $0.05 sale. Buy one bottle of wine, get the second for 5 cents. 5 cents, people! That's absurd. You can place your order online, and it will be waiting for you by the time you arrive in store. Plus, you know you've done a good job when two cashiers have to help you to your car. read more