I came in with an odd watch that was in extremely bad condition and completely broken. They were…read moreable to not only fix it, but polished it and made it look brand new. 10/10 service. I have also taken multiple watches to them for battery replacements which have been done within a day. Would definitely recommend.

Excellent work! The service was outstanding! This is going to be My go to store for anything. I…read morerecommend them . The people that work there are excep

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

I sent my Ball Watch Model NM2188C for servicing, a brand new face with brand new Tritium Tubes and…read morepolishing as well. Because of the tariffs it took from August 2025 until today February 2026 to receive my timepiece back. The watch looks BRAND NEW! This timepiece has very special sentimental value, it wa puchased as a limited edition release of 1000 pieces. I was able to request #521, the month and day our granddaughter was born, her birth weight and her nickname were lasered onto the back of the watch. This is the second time I have called upon Marcel and his team and I recommend Stoll & Co with my highest regard and thanks for doing such an incredible job. Stoll & Co went above and beyond to acquire the necessary parts!!!

Sent my wathc in to Stoll and Co for authetincation purposes. They had the watch for about a week…read moreand there was only movement on their part after I enquired about the return and shipping and what the status was. When i sent the watch in, i included a printed word doc with all my requests. To go through the watch and give me a run down of each item like authenticity of the case, the saphire crystal, the movement, the bracelet. i want to know for certain that every part of this watch was authetinc rolex. I wanted photos graphs of parts etc. Maybe i'm asking for too much out of a $150 authetinca process but needless to say, all i got was a piece of paper that told me every part of the watch had scratches on it and they labeled it as "authentic".... I wanted a deeper dive and a list of all the parts, essentially a thorough breakdown and work up of my Datejust. The unreasonable length of time they held the watch, my need to reach out and inquire about it and the extremely shallow and poor write up to describe its authenticy gets them a 1 start and i would not send another watch to them to be authenticated.

Ed was fantastic !!! He handled everything professionally made the…read moreexperience smooth and seemless- My wife was totally happy with our purchase and re-making her wedding rings and when I purchase any jewelry from Harris (none better) I will be back too see Ed. The store is beautifully decorated and they make you feel at home. thanks again for the great service !! Dave and Paula Warren

expected transparency, expected that my silver bullion would be tested, a documented buy bid…read moreoffered which would take about 45 minutes for what I had provided. I got 10 minutes, no explanation how the silver was evaluated and I felt like a mark. This is NOT the place to sell gold or silver coins. It was rushed, lacked documentation , the apointment setter said it will take awhile for all of this, and this was not consistent with the 10 minutes that I got.

This place is overpriced for the tiny amount of gold and diamonds…read more Thin junk. Never have what I'm looking for. They sell silver (not even pure silver) as white gold. The ring I bought looks like it have been worn for years. At the time, I believed the girl which I will never trust again. I have a ring from my father that is old of 70 years in better shape. I can't stand how they treat me now that I have paid for the jewelry I bought. They don't even buff rings to make it shiny. This place is a rip off.

I went to the Springfield Kay Jewelers this afternoon looking for a chain to use with a treasured…read morependant of mine. The pendant was "trapped" on its chain due to a very extensive mess of tangles and knots. I was ready to just cut the chain, as I did not think it could be untangled. I brought the tangled mess of chain with me to just try to match its look. The staff was amazing... Jordan immediately took the chain to try and get the knots out... and Rebecca worked with me to try and find a new chain. Jordan unbelievably recovered the chain... and Rebecca found a chain for me... which I bought. The intire store vide and service was top tier!

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

Shout out to Candace and Camden at Dakota watch in the Kenwood Towne Mall. I brought in a vintage…read morewatch that needed a newetal band and they helped me pick one out and we're very helpful and patient in getting it adjusted.This is my go-to store for batteries,straps and anything watch related. Excellent customer service that can't be beat ! These guys are great !

Took a 100 year old pocket watch that was not working. The owner is very knowledgeable and…read morestraightforward. Gave an estimate upfront and the watch was returned fully serviced and functional.

Genna is simply amazing to deal with…read more I am a watch collector and every few months, I treat myself to a new watch which means that I have to have the bracelet sized to fit me. I also need batteries replaced in my quartz watches from time to time. Genna does wonderful work at very fair prices and I won't take my collection anywhere else!