They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!

Extremely trustworthy! Great communication. Job done right and quickly. Will use again with no…read morehesitation. Thank you, Igor Petrotsky

I can't say enough amazing things about Charlie's Repair! From the moment we walked in, the…read morekindness, patience, and genuine care we received were beyond anything we expected. They went above and beyond to help my wife and me with her ring, and you could immediately tell this wasn't just about making a sale or completing a repair. They truly cared about us, understood how meaningful the ring was to our family, and treated it like it was their own. The level of service, attention to detail, and genuine kindness they showed us is something you just don't find very often anymore. My wife walked away incredibly happy, and that alone means the world to me. If you're looking for someone you can trust with something precious and sentimental, I wholeheartedly recommend Charlie's Watch Repair. We are incredibly grateful for everything you did for us. 10/10 -- absolutely amazing people and an amazing experience!

I had a citizen eco drive watch (recharges by sunlight) that had been in a drawer over 10 years…read more The battery was dead. I had done a little research and learned it needed a new capacitor. I went into Charlies and was a little skeptical. It had cases of jewelry and watches, but I didn't see a work area. A young lady came out and met me, I showed her the watch told her the problem she said, "it needs a new capacitor". I knew I was in the right place. They even got it fixed faster than they said, I recommend them if you need to have a watch or clock repaired. In fact I will be bringing some old clocks in need of repair! Chris W.

Well kept secrets are sometimes much too well kept. This place is one of them…read more This is a store for professional jewelers. We're talking about the real deal here. The things they sell are helpful to more than professional jewelers. My father, for example, is a botanist who studies mosses. He buys all of his hand lenses here (and then proceeds to wear them around his neck and continually get asked why he's wearing a whistle.) I like them for their beading cord and tool quality. This is the kind of place that is trying to keep itself a secret. THERE IS NO SIGN. Let me repeat that. THIS STORE DOES NOT HAVE A SIGN. They also keep their door locked a lot of the time, so you knock and look somewhat respectable and they let you in. (The store is located right next to the plasma donation place, and they apparently get some interesting characters in.) If you're an artist or a beader or a botanist/entomologist/etc. I highly suggest dropping in sometime. It will be worth your while.

They seem pretty determined to not help out potential customers. I haven't really had an…read moreopportunity to do any business with them--not by my choice. I called them because it said here in a previous review that they do watch repair. It turns out they don't actually do watch repair, they only sell the parts. When I asked if they could recommend a repair person she asked who I was. When I told her my name she told me to just go to my local jeweler...which I'm pretty sure I could have figured out on my own, except I didn't want to do that. Well she refused to tell me of any local shops that work on watches. This must be the only business in Columbus that has more business than they know what to do with--as they sure don't seem very welcoming to new potential business.

Update: After…read moreposting my original negative review on July 5th, Stoll & Co. reached out to me directly within a day, to discuss my concerns. They acknowledged that my initial authentication report did not meet my expectations and offered to have the watch returned to them at their expense for a more comprehensive evaluation. The second experience was completely different. They covered all shipping costs, took the time to perform a much more thorough inspection, and provided the detailed breakdown I had originally requested. The follow-up report addressed the authenticity of the individual components in far greater detail and gave me significantly more confidence in their findings. While I still believe the initial service fell short and required me to follow up for updates, I also believe it's important to recognize when a company stands behind its work and makes a genuine effort to correct a mistake. Stoll & Co. did exactly that. No company gets everything right the first time, but how they respond when something goes wrong says a lot about their integrity. In my case, they listened to my concerns, took responsibility, and ultimately delivered the level of service I had expected from the beginning. For that reason, I've updated my review to reflect both my initial experience and the way they resolved it.

I sold an Audemars Piguet ladies watch with the original box through EBay. They made me ship it to…read morethis authentication place Stoll & Co. my customer received the box scratched on the bottom left side. These boxes run anywhere alone without a watch for about $1000! They do not handle your items with respect or care. This is a terrible experience for myself and the buyer or the watch. Beware when sending anything here!

Ed was fantastic !!! He handled everything professionally made the…read moreexperience smooth and seemless- My wife was totally happy with our purchase and re-making her wedding rings and when I purchase any jewelry from Harris (none better) I will be back too see Ed. The store is beautifully decorated and they make you feel at home. thanks again for the great service !! Dave and Paula Warren

expected transparency, expected that my silver bullion would be tested, a documented buy bid…read moreoffered which would take about 45 minutes for what I had provided. I got 10 minutes, no explanation how the silver was evaluated and I felt like a mark. This is NOT the place to sell gold or silver coins. It was rushed, lacked documentation , the apointment setter said it will take awhile for all of this, and this was not consistent with the 10 minutes that I got.

This place is overpriced for the tiny amount of gold and diamonds…read more Thin junk. Never have what I'm looking for. They sell silver (not even pure silver) as white gold. The ring I bought looks like it have been worn for years. At the time, I believed the girl which I will never trust again. I have a ring from my father that is old of 70 years in better shape. I can't stand how they treat me now that I have paid for the jewelry I bought. They don't even buff rings to make it shiny. This place is a rip off.

I purchased an overpriced necklace on June 3rd, and the idiots inside swiped my credit card twice…read morebecause they were too stupid to know how to work their own machines. I returned the next day trying to explain to the two demwit girls in there what happened but they refused to acknowledge the fact that i was charged twice and they acted like i was the criminal trying to scam them! Thats how they treated me. They eventually gave me a customer service number , thats all they could do for me. I called the number , & after 1/2 hour of wait-time someone finally answered however they could not help me either! No signs of the double charge on THIER computer, but it shows up on MY Bank records as charged twice. In short...They gave Me the run -around. I was NOT able to get my money back, and everyone whom i talked to associated with that business just could not help me in any-way. Kay Jewelers idiot associates caused me to go bankrupt and in the negative because i chose to walk threw their doors for a friendly purchase. I WOULD NOT RECOMMEND ANYONE TRYING TO PURCHASE SOMTHING FROM THIS STORE, they have a low-tier selection of overpriced jewelry and associates who are impatient and too dimwitted to know when someone's been charged twice!!!

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

Shout out to Candace and Camden at Dakota watch in the Kenwood Towne Mall. I brought in a vintage…read morewatch that needed a newetal band and they helped me pick one out and we're very helpful and patient in getting it adjusted.This is my go-to store for batteries,straps and anything watch related. Excellent customer service that can't be beat ! These guys are great !

Genna is simply amazing to deal with…read more I am a watch collector and every few months, I treat myself to a new watch which means that I have to have the bracelet sized to fit me. I also need batteries replaced in my quartz watches from time to time. Genna does wonderful work at very fair prices and I won't take my collection anywhere else!

Great service! Was…read moretrying to find a place to adjust wrist fit for a stretchy band linked watch and the local jewelers advise they didn't have the tools and offered the name of this place. Stopped in to this little dinky underwhelming and clearly vintaged and authentic little shop, and took all of five minutes for this older guy with a magnifying glasses headband to get this done. He came out from behind the counter and asked what wrist size I need, told him mine and he said ok give me just a few minutes. He clearly had been doing this his entire life. This guy only charged me like $5 to take a few links out. I expeced to pay at least $20, so this was an awesome surprise. Due to the quick service, the lack of flair and truly honest and sincere work I defffffinitely will be going back here for any future watch needs!!

Bought engagement ring and both wedding bands here. Pricing is very good and service is extremely…read moreprofessional and patient especially for those with questions

They are always very friendly, and will take the time to listen to what you want. They have…read morelayaway. I have always been given personal customer service, way beyond what is expected.