I am deeply disappointed and frustrated with Beyond Carpet Cleaning, and I feel compelled to share my experience to alert other potential customers about the lack of care and responsibility demonstrated by this company. I have a 6lb Yorkie who, unfortunately, had a few accidents on my treasured $1600 rug. I reached out to Beyond Carpet Cleaning (found on Google Reviews) for their cleaning services after they assured me they could handle the stains effectively. Regrettably, this assurance was far from the reality. Instead of receiving my rug in a restored condition, it came back in a state of ruin. The once sea foam green rug is now a faded white color, a clear sign of improper cleaning methods. But the damage didn't stop there. The corners of the rug also show signs of damage, suggesting it was run through a machine that was too harsh for its delicate nature. Had they been honest about the extent of the stains and their ability to clean it, I would have appreciated their professional judgment. Instead, they accepted a job they were clearly not equipped to handle and ended up causing more harm than good. To add insult to injury, Beyond Carpet Cleaning refuses to take responsibility for the damage they've caused. Now, I'm left with no other choice but to replace the rug, a costly consequence of their mishandling. I now have to replace my rug despite the owner acknowledging that the rug looked different and should we try "running this through my insurance." He knew. I write this review not out of ill-will, but as a warning to others. Be cautious about entrusting Beyond Carpet Cleaning with your valuable items. A company that fails to take accountability for their actions and treats customer property with such disregard is not one I can endorse. read more

My wife and I were recommended to try Beyond Carpet & Flood Restoration. If you're like me...I've been the DIY renting the carpet cleaning machines at the local grocery/pharmacy store to clean my carpets in our home. Wow...what a BIG difference using these guys. The owner, Jim, came to our home personally with his team and gave us a reasonable quote to clean 3 bdrms, living room, dining room, upholstery (sofa/dining chairs)) and stairwell. He was very thorough with his assessment and made some great recommendations. They have this crevice tool that cleans the edges of the carpeting where dirt gets trapped by the wooden trim on the walls. No more DIY for me since the difference in cleanliness and freshness in the work that Jim and his team does is so VISIBLE. I've recommended them to my neighbors. The service is incredible and they do a great job cleaning! I will them come back to them in the future since it's worth it for me. I highly recommend them. read more

We use Beyond Carpet at both my employer and my home. Jim and his crew have been nothing but courteous and professional. If we're not satisfied with anything they come out and fix it. They don't do poor work, but my company is a printing company. Sometimes the ink from the press room doesn't show up until the carpet dries. If that's the case they come right back out the next day to finish cleaning the spot. He's very knowledgeable and often has given me suggestions on how to take care of some of the issues we've had at home instead of just coming out and charging us. We have a new pup and had some house breaking issues and he talked me through taking care of them! Great company and Great People! read more

What incredible service! The owner, Jim, goes on each job, in order to assure the best service. We used him to clean our rugs and couches after we moved. There were some obvious stains from the move and just normal use, and when he was done they looked brand new! What a great feeling when you first move into a place to have clean carpets and furniture!! Jim was so kind, he even clean out my son's car seat for free!!! Jim's excellent work, paired with his wonderful attitude and serving spirit makes for a great carpet cleaner!!! You won't be sorry for choosing Beyond Carpet Cleaning. Another perk is that they offer specials from time to time. Thank you Beyond Carpet and Jim! read more

I have been a customer of Beyond Carpet for 5 years. Fantastic service and reliability. My basement flooded and Jim (owner) was here immediately and whenever I needed advice over the next weeks, checking in with me to make sure things were okay and no mold showed up. I joined their Stay Beautiful plan, and pay a very reasonable price to have them come out twice a year to clean my carpets and ensure they stay in great shape. They do the extras to make sure I am completely satisfied. Couldn't recommend them higher for price, quality of service and professionalism. read more

Beyond Carpet Cleaning saved our carpet from our pet's accidents and odors as well as our 4 kids! After putting off a carpet cleaning for way too long, we hired Jimmy to rescue our basement from overuse and under care. He did a thorough and professional inspection, explained what he was going to do and why it would help our carpet and home and was patient and joy-filled with all of our questions. Jimmy knows a LOT about carpet and it was nice to have him doing the work himself. He takes a lot of care and pride in restoring what was so badly neglected. read more

We had to reschedule due to a job prior to ours but the rescheduled time worked out better in the long run. Living room and hallway were completed nicely. Lower steps have heavy traffic so were in need of extra care. The crew was very polite and when they arrived completed the job. A few days after the cleaning, the lower steps looked like they needed an additional cleaning. I called the company and they returned to redo the steps no question. Everything was completed as needed. The carpet looks great. read more

All of the reviews of this company are correct. The man who came over to clean the whole downstairs area, Jimmy, gave us a great deal for our large carpeted basement and even the couch. He was friendly and extremely knowledgeable about cleaning, even suggesting easy home remedies to clean up pet messes (white vinegar & water). We even received a goody-bag full of cleaning ingredients to keep things looking good until we need him again. He will definitely be someone we call again. read more

I am beyond wowed by the work they did to help make my floors look like brand new! With a almost 5 year little boy and a 1 year old puppy. They even got the oil out of the carpet my son spilled when he was 1 year old! My floors have taken a beating and now they look like brand new! Thank you guys so much! For years growing up my mom has been using them and I'm still wowed every time I see the results! They are animal & kid friendly and all together show the love for helping people. read more

Beyond carpet cleaning was honest, fast, and reliable! My basement flooded and we called them the day after. We had already vacuumed up most of the water and we had fans going all over the room to help dry it. He came the next day and stated it wouldn't be smart to clean the carpets until it was completely dry so he said he would come back a few days later. He came back and did an excellent job with cleaning the carpet plus my bed. He even left a goodie bag full of useful things! read more

This was my first experience using Beyond Carpet and Flood Restoration. Jimmy was great! He came to my home to do an estimate with a goodie bag full of thoughtful and useful items. He was able to do the cleaning on the same visit. My wool area rugs looked so much better and my leather couches he cleaned looked almost new again. I was also very comfortable with Jimmy in my home. That is very important to me. I will be calling Beyond Carpet again. Thank you Jimmy! read more

Beyond Carpet Cleaning came out and cleaned my carpets like no other carpet cleaning service I have ever had! Jimmy the "Owner" treated me as though I was family and it was the first time I had ever met him! I am referring all of my family and friends to him for their carpet and flooring maintenance needs for both before and after this Holiday season! If you want a company to rely on and one that you can TRUST the only one I can honestly recommend is BEYOND Carpet! read more

Jimmy is the best! He came in and cleaned our carpets before we moved into a new apartment and they look incredible! We didn't realize how dirty they were until he came through! He was incredibly nice and very efficient. Next time we need anything done with our carpets there is no question that Jimmy is our guy! Pictures don't even do it justice but I'll attach one to try and show you how good it looks. Don't hesitate to hire him for whatever you need! read more

Beyond Carpet Cleaning did a WONDERFUL job on my basement carpet. We took down a pool table we had for years, and the carpet underneath was still so nice. Beyond cleaned the entire basement carpet so well that we couldn't even tell where the pool table used to be. The whole carpet looked like new and smelled awesome. They also gave us complimentary advice on how to spruce up our hardwood floors. Thank you, Jim! read more

Jimmy is incredibly through in his work, and really cares that his customers are happy with the results. He is conscientious and polite. We have a new puppy, and Jimmy was very knowledgable and successful in removing pet odor and stains. Jimmy has also cleaned our wool area rug, and wool stair runners with care and success. All in all, Beyond does a fantastic job cleaning carpets! Highly recommend. read more

Mr. Jimmy of Beyond Carpet Cleaning & Flooring is an amazing man. I was in need of some expert carpet cleaning, so it was Mr. Jimmy to the rescue. I can't begin to say how beautiful my carpeting is and how wonderful my home smells. No more kitty smell!! He was friendly, knowledgeable and efficient. Not to mention his reasonable rates. If your carpets are in trouble, Mr. Jimmy is the one to call!! read more

Excellent service is always provided by Jimmy and his team. He is very thorough, knowledgeable and results oriented. He provides follow up and does a great job of staying in touch. He has great pride in his work and one of the few service providers out there that I can always rely on. His prices are fair and I will always recommend him when someone asks about carpet cleaning. Thanks Jimmy! read more

Jimmy arrived on time as promised. He was personable, courteous and respectful of our home and furnishings. He did a great job cleaning our 16-year-old spotted family room carpeting and got some tough stains out of our expensive oriental rug in the living room. His price was reasonable and he is very concerned with customer satisfaction. We highly recommend Beyond Carpet Cleaning. read more

We have use several services over the last twenty years in our home and no one comes close to providing the thoughtful, top quality service that Jimmy does. We recommend him to all of our friends and wouldn't have anyone else take care of our cleaning needs. Professional caring service is so hard to come by today. Finding someone that you can truly trust is even harder. We have! read more