The Beyond team has been outstanding from the initial property viewing, through the application, and I now iave the keys to my home (along with a lovely welcome gift from the team!) Ana and Moira have been there any time I have a question! I highly recommend Beyond Property Mgmt to anyone looking for a rental home in San Diego. read more

Property management will nickel and dime for your entire security deposit with unfounded claims. Take as many photos/video as you can if you rent from this company, you'll more than likely have to follow through with litigation and a headache read more

This is a follow up response after I spoke to one of the managers and receipt of email. I do not recommend this property management company. In my experience, they looked for every opportunity to charge additional fees that I believe were unreasonable. A significant portion of my security deposit was withheld for charges that I strongly dispute. I was billed for both a cleaning fee and separate labor charges for carpet cleaning. I was also charged for a chimney/fireplace inspection even though I never used the fireplace. The inspector reportedly stated that it was in good working condition, and the company even took photos of the clean fireplace, yet I was still charged. Additionally, I was charged for repainting the entire unit despite leaving the walls clean, without holes or damage beyond normal wear and tear. Rather than relying on objective evidence, the company chose to rely on the opinion of a third-party handyman instead of the documented condition of the property. I was also charged for HVAC air filters even though the HVAC system was not functioning properly, and I left two brand-new replacement filters when I moved out. What was most disappointing was the lack of accountability. When I first moved in, I raised concerns about the concrete steps leading to the property because I was worried my children could trip and seriously injure themselves. No action was taken despite my concerns, and my children nearly fell on multiple occasions. I rarely leave negative reviews, but I felt compelled to share my experience so that future tenants know what to expect. In my opinion, this company prioritizes maximizing deductions from tenants' security deposits rather than treating residents fairly. I encourage anyone renting from this company to thoroughly document the property's condition with photos and videos at both move-in and move-out. Based on other reviews, I fully expect the company to respond with a generic apology or a standard message asking how they can improve. A template response does not address the issues I experienced or the disputed charges against my security deposit. What matters is fairly evaluating tenants based on the actual condition of the property, not sending a generic public relations response after the fact. read more

After leaving my unit at Park Mesa Way in clean, undamaged condition, Beyond Property Management sent a "good faith" estimate with over $9,000 in supposed repairs -- including $5,600 for paint and $2,699 for carpet, both of which were not cleaned for me when i took over the lease from previous tenant when moving in. If you rent from this company, document everything -- take videos and photos at move-in and move-out, because their accounting practices can easily cost you hundreds or thousands without evidence. I'm sharing my experience to help others avoid the same stress and unfair treatment. I'll gladly update this review if they resolve this matter fairly, but as of now, my experience has been extremely disappointing and unprofessional. read more

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Moira was kind and she called me back very quickly to answer all of the questions that I had. Thanks Moira!

Great for homeowners Horrible for renters They will nickel and dime you for your deposit. read more

If I could give zero stars, I would. Beyond Property Management (BPM) has shown a pattern of misbilling tenants and then trying to block us from verifying charges with the HOA. In my case, they charged me $110, claiming it was a fine from the HOA. After I contacted the HOA directly, it turned out the HOA had never billed this fee -- meaning BPM wrongfully charged me. What's worse is BPM told me I "cannot contact the HOA." That's outrageous. Tenants have the right to verify charges, especially when a management company is passing along false ones. For reference, BPM's actions are not just bad business -- they're potentially illegal under California law: California Civil Code §1942.1 & §1942.2: landlords and their agents must provide accurate accounting of charges. California Business & Professions Code §17200: unfair or fraudulent business practices (like billing tenants for non-existent HOA fees) are unlawful. I strongly caution anyone considering working with BPM -- whether you're an owner or a renter. Their billing practices and refusal to take accountability are deeply concerning, and I'll be escalating this to the California Department of Consumer Affairs and Small Claims Court if necessary. Avoid them if you can. read more

Sanyo and her team are amazing. Thank you for helping to find a tenant quickly. You've explained the process very well Being that I live out of the area I'm happy to be able to rely on Beyond Property Management. read more

Ignorant, Unprofessional Behavior, and Unfair Late Fees - Avoid at All Costs! I've been renting a unit managed by Beyond Property Management (BPM) for nearly a year, and my experience has been nothing short of a nightmare. Despite paying rent on time every single month since they took over, I was hit with an unjust $117 late fee due to their complete lack of responsiveness and contradictory information. Here's a timeline of what happened: * July 25th: I texted BPM requesting ACH payment details to pay rent on time. No response. * July 28th: Followed up via text emphasizing the urgency. Still ignored. * July 31st: Called BPM; Laura answered and confirmed it was fine to send a physical check to their Encinitas location. I shipped it via FedEx, but no one was there for the first delivery attempt. * August 1st (Rent Due Date): FedEx tried a second delivery--again, no one there to pick it up. I texted BPM about the two failed attempts and called, leaving a voicemail. No response or callback. * August 4th: A $117 late fee appeared on my account. I called again, left another voicemail, and followed up via text. Ignored once more. * August 7th: Called BPM; Laura answered and said they reviewed my account but decided not to waive the fee. I explained my funds were tied up in the undelivered check, which would take 5-7 business days to return. She emailed saying she'd ask her supervisor Anna to reconsider the late fee but I never heard back. * August 19th: The check finally arrived back; I paid rent immediately and emailed Laura for an update. No response. * August 20th: Forwarded the email thread to business owner Danyel. Ruben called me, rudely interrupting and making up excuses like "We have a fiduciary duty, so it's illegal to reverse the late fee" (which contradicts Laura's earlier offer to reconsider). He was arrogant, unprofessional, and even said, "We're a property management company, we are not going to process physical checks"--directly opposing what Laura told me on July 31st. This isn't just poor service; it's deceptive and discriminatory (I'm South African, and I suspect that played a role). They've also taken on my landlord who has illegally raised rent beyond California limits multiple times, which I reported during the initial inspection. I have all documentation: screenshots of ignored texts, call logs, voicemail records, FedEx proof, and photos of attempted deliveries. BPM ignores tenants until it benefits them, then flips the script with lies and rudeness. Do not trust this company with your property or rental, they'll cost you money and sanity! read more

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Welcome to Beyond the Worst... BPM charges tenants a $28 per month fee in addition to 8% of the rent paid. This $28 fee is going directly to them for what they call a "Resident Value Add Benefit Package." Listed below is what is in this package with the fancy and intentionally deceptive sounding name: 1. Initial Lease/Renewal Administration: They are charging tenants $28 per month for creating the lease document that is intended to protect them and their property owners. 2. Utility & Maintenance Reduction Program: They are changing tenants $28 per month for one furnace filter to be delivered after 6 months... That sounds nice, but the real reason for this is to comply with home warranty requirements - which benefits the property owner. 3. Utility Concierge Setup: They are charging $28 per month to have a 3rd party switch utilities at the start of the lease, in which again protects the property owner against possibly being charged for utilities after a tenant moves in. 4. 24/7Maintenance Hotline & Live Phone Support: This would be great if it were true, but there is no maintenance hotline nor any live phone support. Now, I wouldn't mind paying an extra fee to actually have better service; however, that is not the case here. The service from BPM is much worse - believe me. For this fee to truly be a "Value-Added Benefit," the fee must actually provide a benefit to the one paying the fee, and BPM must provide a higher level of service that could not be received elsewhere for the same price - hence value added for the one paying. 5. Tenant Portal: They are charging $28 per month for tenants to be able to use it to pay rent and open maintenance requests. 6. Rental Lockbox Usage: They are charging $28 per month for the key lockbox that is a benefit to them as they do not have to meet prospective tenants to show properties. 7. Yearly Property Visits: They are charging $28 per month to tenants so they can come and inspect the property after they have lived there for one year... Due to the low level of service provided, I doubt many tenants would stay for more than one year anyway. But again, this is a benefit for the property owner. 8. Texting Capabilities: They are charging $28 per month so tenants can supposedly send text messages to BPM - I have no knowledge of this as a tenant - maybe for owners. However, even if they did, if they don't respond to VMs and emails, they are not going to respond to text messages either. 9. Preferred & Vetted Vendor Access: They are charging tenants $28 per month for them (BPM) to have a list of vendors. This sounds like more of a selling point to owners, not tenants. 10. Paperless/Document Storage/Electronic Signings: They are charging tenants $28 per month to sign a lease on their portal that was written to protect them. As I have proven with my responses above, this "Resident Value Add Benefit Package" benefits themselves as well as the property owners, but not the tenants who are paying the fee. I have tried my best to reach out to BPM to speak with them about this and my experience so far; however, they don't answer or respond to VM. I submitted two maintenance requests in the first six weeks (for a microwave broken when we moved in, and then a washing machine). It took almost two weeks for the first issue to be resolved and 30 days for the second. My complaint though wasn't the time it took. It was their egregious behavior that the owner is responsible for and how the owner thinks that she can do whatever she wants. When I initially called in and selected the maintenance line the day after move-in to report the microware, the person who answered was very condescending - when I call the next day, they tried to brush it off as an answering service, but I am 90% sure that it was the owner who answered, as that explains why the owner is refusing to speak with me now. Do not do business with BPM, especially if you are a prospective Tenant, but even if you are an Owner, tenants are going to hate the way that they are treated by BPM. This is how the owner has designed the company. read more

Worst management ever. I'd give 0 star if I could. Can't never get in contact with them after signing the lease. Maintenance requests take forever to get approved and they have very few availability which you have to wait forever for something to be fixed. They only have good ratings from homeowners because they never respond to tenants which means owners don't need to spend a dime to fix something. Just contacted them today because our bathrooms are clogged and flooding but it's not emergency enough because there's no active leaking. So prepared to have no bathroom, kitchen, laundry, and electricity to used for weeks to months. I keep getting emails to give them a review so here you go. Below Property Management read more

I have been renting from Beyond Property Management for 3 yrs now. I love my home. I love my landlords and I love Beyond! Moira has been fantastic. She is my go-to girl!!! When I had a repair request, the appliance guy, Jose, was out same day. Hopefully I never have to move!!! read more

Last year, when I changed rental property management to BPM for a rental unit in Encinitas, I couldn't believe the difference in professionalism and responsiveness of their team in comparison to my prior property manager. The transfer to BPM was handled seamlessly for me and my tenants. This Spring, my tenants gave notice since they were buying a house of their own. Ana Alarcon Morris was outstanding in managing the process of their leaving, facilitating repairs and maintenance to the rental, and quickly securing new tenants at a substantially higher monthly rent. I could not be more pleased with the property management services provided by Ana and BPM. read more

Mark Davidson was very helpful in clarifying service provider activities and pricing bids. This dialog helped in a speedy approval process.

BPM has been excellent so far as my Property Manager for my Condo in downtown San Diego. Ana specifically has been an absolute joy to work with and has helped me feel at ease throughout the entire process. As a military member, this was my first time utilizing a property management company (I have historically managed myself). Fears and concerns on communication, exorbitant costs, and transparency were quickly quelled as Ana has been nothing but open and clear regarding the process. Repairs, photos, and use of the owner's portal were all well-communicated and explained. There have been a few times where I had to send an email to follow up on a conversation but the team has always been quick to respond. Of course there were some frustrations regarding time to fill vacancy and required repairs/tasks but nothing out of the ordinary for the rental season or industry. Home ownership and property management can be stressful. But I have full faith and confidence in BPM's team in taking care of me, the property, and my tenant. Any negative reviews you may read, I would take with a grain of salt. If you are reasonable, open to communication, and willing to work with BPM (specifically Ana who is incredible)--they will not let you down and will absolutely take care of you. read more

We used to have a good experience with this company -- quick responses and issues handled properly. But this past year has been the complete opposite. They are unprofessional, never answer calls or emails, and are rarely in their office during business hours. Promises of call backs never happen. Our bathroom had to be redone due to mold, and we received almost no communication throughout the process. We have been trying to get ahold of them for months and haven't been able to get basic issues resolved. Truly unacceptable. read more

the fact that the landscapers will not pick up there debris unless there is room in the green cans "and don't worry if there is room left for the tenants to put stuff",is absurd read more

Filing a police report for these creeps. AVOID. SCAM. I am unable to get into contact with a single human. I applied for an apartment, we paid $110 in application fees. THEN online we see they upped the price, and again no contact. They just took our money and went silent. I've left messages and everything. read more

THANK YOU! I was not sure if I wanted to hire a property management company or not. So glad I stopped self managing my home/investment property in San Marcos. Super happy with the results for I was not built to self manage. I now am making money on my property and answering zero calls from my needy resident. Thank you to Ana and the rest of the team! read more

Avoid Beyond Property Management at all costs. They've repeatedly tried to raise my rent beyond the legal limit and only backed down after multiple emails and calls. They consistently hire unqualified contractors who do subpar work, and basic maintenance is often ignored for months. Communication is almost nonexistent -- I've gone days or even weeks without responses to urgent requests. At one point, they even tried to charge me a $200 fee just for contacting the landlord directly after they failed to return my calls, voicemails, and emails about flooding and other serious issues. This company is negligent, unprofessional, and seems to operate with little regard for tenant rights or basic standards of property management. read more

Terrible service, communication, and financial management. Threats and malicious phone calls at night to get me to rescind my reviews. SERVICE MEMBERS especially beware of this predatory company. There is a Blue Falcon circling the company. Threats to your career will be made after they stick you subpar vendors who over charge you. There is no trust in the company. AVOID at all Costs. RUN RUN. There are plenty of better property management companies. I mean plenty! Read their non paid for 1 star reviews and you will get the gist. Over priced and sub par contracting for repairs of property. No honesty. Purely mismanaged and miss leading. Go with anyone else but this "company" they seem to just be a scam. Vendor - "yeah I think about 4000 for repairs" -Weeks later- Vendor - "yeah here is your bill for 8500" "Also you need to pay me now unlike what we agreed to" The work was a garbage paint job where the over spray was over my new appliances He reinstalled draw covers upside down and didn't even bother to reinstall screws. Removed my expensive neat smoke alarms and replaced with garbage ones, he "accidentally walked off with those" He broke off parts off my bathroom door way and didn't fix it. He also left all of his trash in my garage. Not to mention breaking my expensive blinds, saying they were already broke and replace them with cheap garbage ones from god knows where. There is no redeeming qualities about this company. Ever since we started with them. The only time you get comms from them is when they want money or there is bad review written about them. I'm glad I found a new place. read more

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No wonder they are the best in SD. Ellen and Mahalah worked very closely with me to make my move to new place easy and pleasant one. Of course they surprised me with a welcome gift too.. Thank BPM Team -- Regards, Muhammed and family/- read more

Have had nothing but bad experiences working with this company. Only communicates when it benifits them or they think you owe them money. If you have question about billing or need something fixed, good luck trying to get response. Rarely responds to emails or phones calls/VM. read more

We have only lived here for a couple of months, but so far so good. We've had to submit a number of maintenance requests, as some of the appliances are old and have needed upgrades, but everytime we submitted a request, it's answered quickly. Rubin calls me after each request to make sure that the issue was resolved, and he's been so friendly and welcoming!! We really appreciate his kindness. Thanks, Rubin :) read more

Working with Danyel and the Beyond Property Management team has been such a great experience! From day one, they've been professional, attentive, and easy to communicate with. It's clear they really understand what property owners are looking for in a management company, and they go above and beyond to deliver. I wouldn't hesitate to recommend them to anyone in need of reliable property management. read more

June 2nd, 2024, We're not getting off to a good start, it's been a HUGE inconvenience with the communication with this property ever since we moved in. This issue occurred May 29th (WEDNESDAY), It is now June 2nd and Beyond Property Management decided to not only leave me with no source of contact containing the situation with our plumbing. But now it is the end of the weekend (SUNDAY)with a foul smell and mold spores growing in our sink as well as bugs. Instead of communicating that someone would be working on the situation, you just decide to let the weekend pass with no source of communication or next steps for us to take. I am currently pregnant with twins and if anyone know how unsafe mold is for inhalation, I am not only worrying about myself but 2 other beings. We are feeling very neglected by this company. We received a phone call from company asking us to remove review because it gave BPM "a bad rep" but here I am reposting to show the transparency of this company. As a previous tenant we did not feel like a priority to BPM. They never answered the phone. Their office hours are very unclear and they have like 30 different phone numbers and rarely answered to any, and when the did they couldn't answer majority of our questions. They're staffing need better situational training, they didn't even know how to get ahold of the HOA and they're a Property management company. And they're also misleading, We were promised a full security deposit from property manager and they couldn't even keep there word with that. The communication was absolutely horrendous from the beginning all the way to the end of our stay. read more

Beyond Property Management - Clogged sink and unsanitary water containing mold spores and gnat flies - Property Management Near Me - San Diego, California

ZERO STARS HORRIBLE MANAGEMENT !!!! DO. NOT. RECOMMEND. !!!! they are never professional! they dont care to make things right, ridiculous fees! they charge you to even pay rent. They never answer, I've told them i'm not paying certain things and when i pay my rent they use that money to pay off whatever they want and expect me to send more money or they will call it a late fee, now they are charging me for a burner that wasn't even working prior to me moving in, Moving in was even worse! NOT. ONE. THING. WAS. CLEAN. THE KITCHEN WAS SO DISGUSTING, the stove had residue from past tenants, they claim to have cleaned it twice before i moved in but when i asked for proof they failed to show it. The unit also came with a microwave and they failed to have that ready for my move in date, they suggested me Go for it and pay for it and they would pay me back, that's disregarding the fact that i personally have to drive there pay for it take it up stairs. they then didn't pay me what they promised to. the shower/ bath has stains on it, there was piss in the toilet when i moved in. Outside on my patio we're not 1 but 50+ cigarette butts, when i expressed my concerns, or attempted to, Cause they don't answer even after you pay 28 dollars for a package that promises quick response/ resolutions. They then sent someone who did a horrible job, cause there is still some there to this day. i called to let them know and they did nothing about it. i'm so over them im collecting all the evidence now to take this to court. read more

Working with Beyond Property Management has been a truly positive and refreshing experience. From day one, their team has been responsive and knowledgeable. Danyel has been extremely helpful and kind. Communication is always clear and timely, and their systems are smooth, making collaboration easy and efficient. They know the San Diego market inside and out and consistently go above and beyond to make sure every detail is handled with integrity. It's clear they take pride in what they do, and that reflects in every interaction. I wouldn't hesitate to recommend them to any owner, investor, or vendor looking for a top-tier property management partner. read more

Great Property Management company! They manage each property with care, and truly are experts at what they do. Maria is so pleasant and knowledgeable, as is the whole team, her and Ana especially! Definitely a property management company I would recommend any day! read more

Maria has been amazing, She will make sure your concerns are resolved in the best way possible, I can trust her with any comment or concern. Thank you Maria for being so kind and helpful. read more

If I could give this company a half star I would, as they are beyond my comprehension of what a property management company is supposed to be. I have been renting for 6 years and have never dealt with a company who lacked so much basic respect and communication with their tenants. DO NOT use this company. In the two years of renting through them, we have been at odds over poor communication practices the entire time. If you want to get in contact with them you can expect your call to go to voicemail and emails to be ignored. It take's literally pestering this company if you need anything from them. Even it's over your major appliances having problems. Some examples include: Our fridge ran out of its warranty during our lease, we lost hundreds of dollars of food, and during - BPM took two weeks to get in communication with us to resolve this matter. During this time we were left with no fridge or freezer. We were also met with absolutely no accountability from BPM on the matter. We had a problem with the main circuit breaker in our dishwasher - something one of THEIR technicians let us know was impossible to be our fault. BPM lost track of their communication with their own vendors somewhere along the way and here we are 3 months later still with a dishwasher that doesn't work. Following 4 months of going back and forth in communication with them (which has really been us calling and emailing nearly everyday, and them getting back to us once MAYBE once every two weeks) we have now been met with a bill for all of this. After not resolving any of our problems in the house or with the charges, and two years of renting here we just got an email that they will not be offering us another year long lease, only month to month, and are increasing our rent by another 9% - the same as they did after the first year of resigning. Beyond Property Management has made it abundantly clear how much they do not care about their tenants, or the owners of these homes. As their negligence has resulted in further problems in our home, ultimately costing everyones time energy and money, while they profit off everything and clearly do not have a care in the world! Save yourself the money and energy and find a different rental company - as their is no excuse for any of this behavior from a company that boast about being "number one in San Diego" i read more

As an owner, having a team like BPM on my side has been such a blessing. From the first moment I chatted with them about becoming my new property manager, I knew I was in good hands. Recently, the HOA for my rental had to have a contractor enter my tenant's unit. Thankfully, the experts at BPM coordinating everything, ensuring the contractor had their access and they let me know that everything was taken care of. Special thanks to Mahalah Powell for her timely updates. I'm so happy to be working with Beyond Property Management. read more

I highly recommend BPM! I had a great experience with everyone I dealt with especially Maria! Very professional and caring with great communication. read more

I am a tenant who lives in a unit managed by Beyond Property Management and Rubin specifically. They have been super helpful during my tenancy and are always available with a smile. Even though I know their job can be so difficult, I'm so grateful that they take it with ease and have been attentive to our needs while living here. I definitely recommend this company! Normally don't leave reviews like this, but, I know how difficult management positions can be and when I see a great manager, I want to highlight it. read more

TENANTS BEWARE!!!!! Do not skip past the tenants reviews on this page!!! Story goes like this, I was so excited to lease this brand new gorgeous studio and went through their stringent process for approval. Not only was the owner rude and attitudinal (she immediately had a bitchy attitude with me when I went to view the place and was not friendly or nice or professional--I asked her about the parking arrangement more than once for clarification purposes and she snapped at me and said "I just told you the parking is on the street, did I not JUST say that??" Rude asf but I let it pass because I hoped if I had leased from them I wouldn't have to deal with her) So I go through their very stringent process and get approved and was SO EXCITED!!! But once they sent me the official lease, all hopes were made futile. They essentially expect their tenants to maintain the OWNER's property on top of paying rent! They want tenants to pay for pest fees if no pests are noticed after three days (ridiculous), replace ALL filters on the property (including fridge filters--yeah wtf is that? LOL) Not to mention all the weird miscellaneous fees (paying solar fee on top of SDG&E), their resident utility package (which is essentially just paying for two AC air filters a year and standard property management services that you shouldn't need to pay extra for), etc. tenants read through all paperwork before signing your soul over to another slumlord...you've been warned!!! They are voted number one for property owners, not tenants. They could care less about their tenants' well being. Evidence is also in all the yelp reviews here read more

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I cant say enough good things about Ana and BPM. From day one she has been helpful, kind and responsive. What really stands out is her genuine care for BPM's clients and vendors. She takes pride in what she does while building valuable connections. Working with her has been a truly pleasant experience and we look forward to more experiences! read more

I have an opportunity to refer many property management companies but Beyond Property Management has been the only one that I have referred my family & friends to for good reason. Their knowledge and expertise and quick responses by far makes them my go to every time. I appreciate them very much! read more

UPDATE! Y'all the service has gone to absolutely sh;t since I left my previous review! OMG! I will follow with additional updates but need to seek external assistance and counsel to resolve the issues I'm having with them! Update 2: They will try to steal your deposit, don't let them, know the law! They will raise your rent to the maximum legal limit (10%) the first year! Document everything at move in, during the lease and at move out! They lie! Have lied about when they mailed things and have miscalculated charges to their benefit. They conspired with the homeowner to send me a fake invoice with fabricated charges in order to steal my deposit. The absolute worst! read more

From day one, Ana from BPM has been so kind and deeply understanding! Any issues that arise are quickly and efficiently addressed with respect and care. It is quite clear that she works with such integrity and that she truly cares about upholding a standard of excellence that serves her tenants, vendors and homeowners alike. Thank you Ana and BPM! read more

Would give 0 stars if possible. Notice most of the good reviews are not from actual tenants. Upon move in we were told utilities were included in rent as advertised everywhere, turns out it was not and we got fucked over. Sandra was a nasty lady and terrible to work with. Then Beyond puts a massive family in the unit next to us and made it unbearable to live in that unit. When we complained they mentioned they would talk to the residents and nothing ever happened. Upon move out they charged us for absolutely everything they could plus more. I would not recommend Beyond Property to my worse enemy. read more