November 2021 was my first time attempting to engage with Rancho Mesa properties where it was difficult to get a hold of anyone. I was lied to and informed that there were the home I was renting was inspected for gas leaks and contained carbon monoxide detectors, SDG&E had to come out in hazmat suits while I was rushed to medical care due to carbon monoxide poisoning. I did not have a working over for more than a month. I did not have working heat for more than a month. Rancho Mesa refuses to use a software and/or create a lease that does not engage in transphobia that uses my pronouns, instead they use pronouns that are not mine and refuse to change them. Imelda at Rancho Mesa has told my neighbor that I am a liar when I shared with my neighbor who was forced to move out because they claimed the texted me "when your lease is up in December we are tearing both homes down" and then later Imelda claimed to never have shared that information with me. A few weeks later after my neighbor moved out, new neighbors moved in. Anthony at Rancho Mesa showed up on site with his butt exposed and no shirt, only a leather harness that had circles exposing nipples. Alan Townsend refused to use my pronouns and continuously misgendered me over 6x even when my representative corrected Alan each time. Every single person that I myself and/or others who have called on my behalf (over 25 people) at Rancho Mesa has continued to misgender me and not use my pronouns. Rancho Mesa blocked my phone number without informing me and I posted on social media asking for help for someone to contact the property management as there was an active emergency occurring and each person who asked Rancho Mesa to contact me during the emergency was informed that Rancho Mesa would not contact me, I was finally able to get a hold of the properties owners family member in order to gain access to the emergency maintenance number. The home I live in has been infested with crickets, has roaches, venomous spiders, ants and Black mold that I have been bringing to Rancho Mesa Properties attention since 2021 and it is a constant battle involving the city inspectors and attorneys in order to get basic repairs that directly impact my health and livelihood. The city inspectors inspected the home for safety and found over 7+ violations and Rancho Mesa has until October 24th to address them. I have communicated with Rancho Mesa since prior to moving in that due to my disabilities that texting & typing are excruciatingly painful and have provided medical documentation yet Rancho Mesa Properties refuses to make accommodations for my disabilities by engaging in phone calls. The person who engages in the texts has continuously made false accusations, directly lied to me and engaged in gaslighting by communicating to me that things have happened that have not as I reminded them that I have 24 hour video surveillance to corroborate what has or has not happened. Rancho Mesa Properties has expected me to be available 2x a month for over 12 hours in the day for gardening services despite that I work from home as a mental health provider who needs to create a confidential space for my clients and then later blamed me for their gardening service provider for quitting and texted me that "I am too difficult to work with" when all I asked was either a phone call/text from the gardening provider when they were on their way and/or a 2 hour window when they would be present so I could plan accordingly to create a safer and confidential space for my clients. To this day, there still is no gardening services and I was threatened that if I didn't maintain the yard and/or there is plant death then I was liable yet was refused any indicator as to how to maintain their plants/yard. I have a long list of ways in which Rancho Mesa Properties have engaged unethically and illegally however, I am tired of writing. I am more than happy to share any texts, emails, answer questions and/or share more. read more

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Withholding documents that me and my wife need in order to get out of a hefty bill from a new leasing company. They have it, but refuse to help us. read more

We have been tenants of Rancho Mesa Properties for the last 3 years and have gone through multiple landlords.. and for the first couple years no one was very responsive (I'm guessing they had a high turnover during that period). Then we found out a few months ago that the owner of the house we were renting from was selling it. Eek! It was soo unexpected and we were freaking out because we know how volatile the market is right now. Luckily we had the pleasure of working directly with landlord, Imelda Ortega. She was very responsive, reliable, and accommodated our needs after informing us of the bad news. If you have Imelda as your landlord, you'll be in great hands! read more

1. This review is through the lense of a property owner. I cant speak to the tenant experience that someone would receive. 2. I decided to use RMP after a inhouse consultation from Alan Townsend. Alan is an absolute wealth of knowledge and is a straigh shooter. Tons of experience and if this is your first time renting a home then you better listen, cause the advice will save you money and headaches. Once I spoke with Alan for a bit and review the property I signed right away. 3. They took picture, and listed on multiple sites and we got interest almost immediately. It was rented in 4 days. Marketing is superb by them 4. Once the tenant was in I worked directly with Charles Park. He is an ace and perfectly managed all tenant relations and helped with any requests. Extremely prompt in his communication and very direct as well. Not a time waster. Kudos to your entire team. If you couldnt tell... I highly recommend Rancho Mesa Properties. read more

This company raises rents a lot stay away from it they have bad customer service always busy never reply to messages just bad

Rancho Mesa Properties has been managing my rental property for over 10 years now and has done a great job. When my tenant lost his job due to Covid, they showed him where he needed to apply to get rental assistance. When I decided to sell the condo, they handled all that needed to be be done to update it and Alan was my realtor. The renovations were fabulous and a great investment as it got me top dollar. Even during Covid, the team was very responsive. I highly recommend Alan, Charles and the team at Rancho Mesa! read more

DO NOT RENT FROM Rancho Mesa Properties. From our experience it has been a total disaster. The experience has been like one from the typical type of property managements you want to stay away from. We have vacated the property over 3 months. Yes 3 MONTHS and still have not received our security deposit check. They ignore our requests and they always try making excuses. Cannot be any more clear do not rent from this management company. There is no excuse, they just don't want to take the time to send it to us. We left the premises because we had a family passing due to covid. They tricked us and told us we would get all of our money back and now they say will only get a 1/4 of it back. The security deposit was $2000! They're shady by making promises on the phone and then the next call they say they don't remember or know what were talking about. We have had multiple email thread requests and still no check. When we offered for them to send by wire or by certified mail tracking BUT ALAN said he would not waste his time doing that. Honestly, the business they run is shady and I would advise nobody to rent from here. Especially during these COVID times you need a landlord management company that isn't going to take advantage and trick you. DO NOT TRUST THIS COMPANY STAY AWAY! Its interesting how there are certain reviews on this page that have a flat out 5 stars and have no other reviews and no image of themselves. They have asked us multiple times that if they do something nice for us like give us our security deposit we have to give them 5 stars. read more

I absolutely LOVE Rancho Mesa Properties my family has been with them going on 2 years now and they are amazing. My manager, Imelda Ortega is amazing as is the rest of the staff. She is always responsive and available when needed. Honestly after dealing with so many negative companies and people, Rancho Mesa Properties is refreshing and leaves you feeling like you finally found a home. I appreciate you guys more than you will ever know. My family and I thank you. There aren't many companies or people like you guys and I'm very thankful I am with you guys read more

Had such a pleasant time working with Rancho Mesa Properties. Right from the get go, I spoke with Christian, and he was able to help me find a property to rent and he even took the time to walk me through the entire process. When it comes to customer service, in the beginning it took a little time for the team to communicate back to me, yet as I continued to work with them and their process, they were able deliver exactly what I was looking for. Would definitely recommend working with them in the future, really seems like a working team that is always looking to improve. read more

I have lived in a unit managed by Rancho Mesa Properties for almost 2 years now, and it has been a wonderful experience all around. Imelda Ortega is a responsive, reliable landlord, and I am thankful for all of her assistance over time! Great location for a great price, I would definitely recommend RMP to a friend. :) read more

Rancho Mesa Properties has done a great job managing our various properties. They managed 2 commercial, and 2 residential properties for us. They helped us prepare one for sale, and have done a great job. They are responsive, frugal, innovative and do great accounting reports that are available through a client portal. I trust them to protect my interests and make sure the tenants are happy. Thank you Alan Townsend and the team at Rancho Mesa Properties for being so trustworthy and supportive! read more

I highly recommend AGAINST using Rancho Mesa properties. Day 1 we moved in, we noticed multiple cleanliness issues, including dirt and grime in the showers, dust, and spiderwebs. Overall, not a huge deal, we spent the good part of a day cleaning it up ourselves, and moved on with our lives. Later in the year, upon move out, we found out that Rancho Mesa properties had an issue with covid and was unable to meet at the property for our move-out meeting to go through the house. It looks like they went through it around 2 weeks after we moved out. I was working with someone called "Tony", unfortunately he couldn't locate the return of our $5,000 security deposit. Couldn't find out when it was sent, who it was sent to, or where it was sent. He suggested it might have been "cashed" and that wouldn't be their problem. Then, with no clue where the $5k is, Tony completely ghosted me and I never heard from him again. Finally after constantly hounding them, and showing up at their business, I got my $5,000. Oh and guess what, it wasn't $5,000, they charged me $75 dollars for "Spiderwebs and Dust" even though we left the place much cleaner than we got it. Ironically, we own a Rancho penesquitos property that we were looking into renting out using them! NOT ANYMORE! Take your business to a company that is able to keep track of your money and doesn't ghost you when you come around asking for it. read more

This company is super helpful and knowledgeable! Fast with resolving any problems I may have. Great customer service!!!

Rancho Mesa Properties was incredible to help me find my next home. Imelda Ortega was very professional and amazing. I never felt so welcomed. My new home is beautiful. I would definitely rent from there again read more

Rancho Mesa Properties - Home sweet home - Property Management Near Me - San Diego, California

Rancho Mesa used to manage our property until this past summer. When the new managers took over they were missing important documents pertaining to our lease and our initial deposit for the apartment. It had been months but we were able to contact Rancho Mesa Properties earlier this month and with Imelda Ortega's help, kindness, patience, and assistance, (she DID NOT have to help us) she found the appropriate paperwork for my boyfriend and I and she essentially saved us $1100!!!! Tracy and I would like to thank Ms. Imelda Ortega for all of her help, we truly appreciate it. read more

I feel very discriminated . I emailed and was speaking to Imelda Ortega and asked her if she was accepting a program I'm In for a property in Spring Valley then she asked me all the questions and at the end all she had to say was : they no longer manage this property. That's all she said . Lack of customer service I'll say . Hope I never encounter my self with them again! read more

I have been using Rancho Mesa to manage a condo I own for about three years now. I work with Imelda Ortega and she and the rest of the Team in the office have been great to work with. They were great through COVID and we work well together when it comes to managing the property, they do a great job of keeping me updated. I'm very pleased to be working with Imelda and Rancho Mesa! read more

I give this company a 1 star because they took advantage of us. They tried asking us to leave by a certain time which was august but we left at end of July to work in good faith. They have not returned my security deposit and fail to provide us documents of our money. They say that our money hasn't gotten to us because of "Trump." When I don't know what that has to do with anything. We just want our money. We had a passing of a family member due to COVID 19 and it tore me apart. We had to leave the premises and take care of the family situation. We have tried calling throughout these last three months but there taking advantage of our situation and not giving us our security deposit back. Its a shame and I would never advise someone to get a property with Rancho Mesa properties. Its OCTOBER 20TH . There is no excuse of why they cannot wire us through Zelle or Venmo or even just send through certified mail. It really does not make sense. Alan is not to be trusted he speaks very rude and try to be nice on one call to get you to do what he wants and then the next change it up an pretend as if he never spoke to you. It is very car salesman here at this place the way they pretend they say somethings and then they don't. read more

My roommate and I hate this company. We liked our place but couldn't wait to get away from this company. Customer service is really lacking and they don't follow up in a timely manner. I've rented from a handful of places and I would say this experience was the worst. read more

Have an issue with a property they manage and leave a general message?... Don't expect a call back. I have 5 unanswered messages from 3 years ago and now one from a few days ago. Maybe this Yelp review will assist with getting some attention. Call within business hours and help will be on the way. Called again (2weeks later) talked to a helpful employee and got the answers I needed. read more

Alan Townsend of Rancho Mesa Properties has performed numerous property sales and purchases for our family over the years. Recently he and his team, coordinated the sale and necessary repairs of our Mother's home in Poway. His direction proved to be invaluable to us in preparing the home for sale during this unpredictable housing market. The word "Can't" is not in his dictionary. He was there every step of the way and always had a solution to anything that came our way. His honesty and integrity guides his professionalism. read more

I lived in a Rancho Mesa property for a year and everything was great! Any issue I had, it was quickly resolved. The person I worked with, Charles, was always kind and quick to respond. Everything was always clear. After move out I accidentally had a box shipped to my old address and Charles was still quick to action for me. Shows their customer service goes a long way. read more

From the moment we contacted Rancho Mesa Properties about our interest in renting out one of their units, everything was handled in a prompt and efficient manner. Their great service extended all the way through our move-out day. If there was an issue with maintenance, they would be on top of it immediately. Honestly, RMP has been the best rental management company that my girlfriend and I have dealt with in all of San Diego. Props to Daniel, Charles and Kyle for making our lives a lot easier by actually responding to our requests and concerns in a timely manner, something in which is difficult to find in other rental management companies. read more

My family had a great experience with Rancho Mesa Properties. Imelda from Rancho Mesa Properties helped us with a tenant situation last June. We were under a lot of stress and she gave us immediate assistance in knowing our rights; turning a negative experience into a positive one. Imelda Ortega and Rancho Mesa Properties are professional and honest. -The Corey Family read more

This is an update to my previous review! Rancho Mesa Properties has not disappointed. They have been managing the property I own for 10 years strong now. They are consistent with their services and communication has been wonderful. I have had some major maintenance issues over the past decade due to normal wear and tear on the property. Rancho Mesa Properties has always quickly responded to these maintenance issues and kept me informed every step of the way. I hope to move back into my home sometime in the future but until then I plan to keep Rancho Mesa Properties as Property Managers. read more

Rude folks. Do not treat prospective clients with any respect. Pushed to apply for a home online, only to have no communication in return. Waste of $45 application fee. Rushed customer care. read more

I rented a place from Rancho Mesa Properties for over a year. These guys are great! When there was a problem with leaking sink I just called the office and they had somebody to fix it the next day! Honestly, I was worrying that I will not be able to contact my property manager on Saturday... Turned out, there was somebody in the office to answer the phone! These guys are always working, trying to keep their tenants happy. They responded to all of my e-mails or calls immediately... I had great experience with Rancho Mesa! I wish I could stay with them longer.... I want to thank all stuff of Rancho Mesa Properties for the great job and for always being there for me, when I needed it! read more

Great Property Management, Great Realtor, Great People! Using Rancho Mesa Properties to manage our rental property in San Diego was one of the best business decisions we've ever made. Our rental property was over 1000 miles from where we live. The financial necessity of having someone we could trust manage our investment cannot be overstated. For the past eight years Imelda, our property manager, has taken care of all issues efficiently and to everyone's satisfaction. When a contractor was needed, the bill was reasonable and the quality was high. When a tenant moved on, Rancho Mesa's marketing team had new applicants lined up within days. When it came time to sell the property we opted for Rancho Mesa as our realty agent. The market was tough but our property sold at a very good price. Since their team was familiar with the property, and had maintained good relations with our tenant, the sale went smoothly. We highly recommend Rancho Mesa Properties as property management, and realtor. They're a bargain. P.S. Hey Allen, Give Imelda a raise. read more

Move in was surprisingly quick. Great property management company to work with. The staff was also knowledgeable and timely.

This rental Company has the worst customer service that I have ever witnessed in my life. It has never taken more than one or two days for a company to get back to me with an approval or letting me know I need a cosigner. It took this company six days to tell me no because of one delinquency on my credit when I have a credit of 650 and the whole time the person working on my application said 600 and higher was fine with an income three times the rent. If you are looking for a property in San Diego I urge you to go elsewhere, they are horrible at their jobs at this location. Oh and the manager on the phone: " go somewhere else somebody will want you then with your 650." And " if you come down to my office, you will meet my son the karate kid." What an indecent asshole. read more

I've been working with Rancho Mesa Properties for years. They are professional, helpful, thorough and always have the owners and tenants best interest at heart. They will take care of issues in a timely manner, communicate efficiently and effectively. Looking for a great property management company I would highly recommend Alan Townsend and Rancho Mesa Properties. When calling, tell them Debbie Nieman sent you- read more

I've been renting with this company for a couple months already and couldn't be happier with their service. Always take care of the maintenance request I submit and are very prompt with their responses read more

I am in the military and move quite a bit. So when renting I usually lean toward a property manager just so I can avoid dealing with an atrocious landlord. This was by far the worst experience I've ever had renting. Constantly had trouble getting help for any type of maintenance, always looking to charge you for something, giving away personal information of mine to the landlord, the list goes on and on. They create more hassle than help. Avoid at all costs. read more

Rancho Mesa Properties made it safe, easy and quick to get moved into our new home. Imelda Ortega was an amazing rep to work with. Will definitely recommend using their services. Thanks again! read more

We are landlords and have worked with Rancho Mesa Properties since 2014. I expect a very high level of service from vendors and don't often get it, but Rancho Mesa Properties is the exception! They are FABULOUS. I'm not even sure how they do it, but if I send an email request to Charles, he always answers me in less than 5 minutes. They are super, super responsive and never bother us with things - they just take care of it. Highly recommend. read more

We have been renting from Rancho Mesa Properties for over 16 years. Alan, Emelda & the entire staff are fantastic. Very personal & professional. Always there should we need anything, as well as quick to respond. A few months back, the water heater went out (on a Saturday) within hours their team came out, removed the old one, replaced it with a new one and cleaned up everything. It was amazing. It's very comforting to have such a great place that understands how important a home is to a family. read more

Remember that property managers take 10% of collected rent before the building owner gets his check later in the month. These people are supposed to work for the building owner instead of ignoring your maintenance requests! Having to bypass the management company and discuss things with the landlord is in the works. AVOID AT ALL COSTS! read more

I had the absolute worst experience ever renting from these people. They rented us a house they hadn't inspected. There were problems (like the stove and heater being broken and the ceiling crumbling down) and it took many phone calls over the course of several days (some of which were the coldest on record) to convince them that they needed replacing. The woman who owns the house lives on the property--they told us not to talk to her and her not to talk to us, aming for a very uncomfortable neighbor situation. We wound up staying in the house only because the owner of the property decided to fire them before we found another place to live. read more

Rents in San Diego are projected to increase 5-7% by 2017. It's on the news and also in Rancho Mesa Properties newsletter. So, I guess that means either the owner or Rancho Mesa Properties got on the greedy bandwagon or the rent for this property will stay at this new high rate for years to come. I think greedy! The comparable units were shared with us but while the rent was a bit higher than what we were paying, they were offered a 2 car garage/full extra bathroom and were up the hill away from traffic noise and had a full ocean view. The units also had updated appliances and flooring. Now with the increase, we are paying the same price as those comparable units. I supplied other comparable units in the complex that were a closer match to our unit and were just a smidgen more than what we used to pay before the 27% increase. Those were disregarded for whatever reason. I will say that we used to have a sliver of an ocean view but as of last weekend all the trees were cut down and now we have a partial view of the ocean. I suppose we can expect a 50% rent increase now! Aside from most of the appliances being old or broken, termites eating away at all the units inside & out, the 70'/80's decor, and the wood rot/chipping paint, but hey at least we have a rare ocean view and are in a central location (with tons of traffic noise). Thanks Alan. Please sell more houses and stay out of the rental market. read more

I would not recommend this company based upon the experience with my previous Property Manager. Did not hold himself accountable to commitments in the property management contract. I did not feel like he would get things done he was supposed to do. A lot of push back and delays. Overall really bad experience. read more