Dr. Joubert is performing miracles for my golden retriever who has refractory epilepsy. Acupuncture…read moreand chiropractic expert and knowledge of Chinese herbs is significantly reducing her seizures. I am so grateful and very lucky to have her help!

I found Dr. Jobert online, and as fate has it, she became a paramount force that saved my dog's…read morehealth. Although Stump the noble beast has battled with some pretty ugly diseases and inflictions, Jobert has been there every step of the way and helping him recover. Her wellness center is one of a kind. There is seldom a time when I don't hear from other patient's saying what I have said to her all along, "THANK-YOU". Thank you for being there for our pets, thank you for helping them when other vets could not, thank you for being a healer, and thank you for being a friend.

Our 10 year old dog recently was diagnosed with epilepsy. The seizures took a toll on her body and…read morecaused substantial muscle weakness. Her legs would shake and she had trouble walking. Our Vet recommended Healing Tails and so thankful they did. After the 12 sessions our pup has her little prance back in her steps again :) Between the sweetest greetings from Alex when you enter, to exercises with Alexis who is so knowledgeable and caring and acupuncture with Dr. Ariel, this place was has truly been amazing! Thank you Healing Tails!

Dr. Arielle has gone above and beyond for my dog, Sandy. Furthermore, she is a great communicator…read moreand takes the time to explain all the procedures in a way I can understand. I feel so lucky to have found Healing Tails and I have no doubt Sandy is healthier and happier because of it.

My dog had over 70 bladder stones removed by Dr. Sue 2 years ago and she is still healthy to this…read moreday. No complications from the surgery at all. Dr. Sue responds to emails pretty promptly as well! She is a wonderful and caring vet!

The care my dog received was average, 3 stars. Staff lacks…read morehospitality and manners. 1 star. After your first visit, you receive a survey to rate their biz. Decline or prepare to defend yourself against lectures and dismissal ! When My Neighborhood Vet couldn't fit my sick dog in for two weeks, I desperately called other vets for an appointment. After speaking with Mari, my dog was seen by Dr. Sue and put on meds to control diarrhea. During the exam, my female dog was constantly referred to as "he." The receipt showed her color as "fawn" - she is black. I was given a "Puppy Packet" during the exam, the vet then showed me, at length, different pet-related services she has financial arrangements with. I didn't appreciate my time being wasted with marketing ventures. The packet contained at least 1/3 of a paper ream, when everyone's on a smartphone. My attempts to get her to stop explaining the services were futile. After the visit, I received an email survey. I'd formed an opinion and decided to wait until after a few more visits to see if anything changed. After a fecal drop off, I received a call to "pay my outstanding bill" (under $70) and told the office manager wanted to speak to me (weird, she had my phone and email...), from which I deduced she had a problem with my survey answers. I did not call, figuring her fingers work as well as mine. Our next visit, my dog was announced via intercom, which wasn't usual. When paying, I felt a presence behind me: Mari, waiting to nab me. She took me to a room and proceeded to vent about how mean I was to her staff and how she'd never had such a petty review. My review mentioned: desk staff does not make you feel welcome, perhaps because they are all young and don't know how to treat clients. My dog was constantly referred to as "he" by the vet and identified incorrectly in their system. I did not appreciate the giant info packet that wasted trees, etc. Mari explained the paper away by saying "elderly people often don't know how to use the internet" ... ageist! She had the temerity to scold me for not thanking her for getting me an appointment (apparently she did not remember the many times I said "thanks for getting us in" during our phone calls). She claimed I made staff uncomfortable and they were "afraid" of me because they saw my survey answers. She said she'd never heard staff acting unfriendly. Exactly my point: staff didn't greet me, that's why you didn't hear them. When people take money for a service rendered, they should thank patrons for choosing their business! I was never mean to staff, they barely interacted with me. A correct response to receiving valid complaints is to say you will work on the issues, not explain them away, shush and school me on how to have an adult conversation by "taking turns speaking" and you are the one speaking now. It confirmed my opinion of TLC doing things their way or the highway. No "The Customer is Always Right." If Mari was my employee and I caught her berating a client like they were a kid in the assistant principle's office, I'd fire her ASAP. When I left and looked at my receipt, my dog was STILL incorrectly identified as "fawn." If TLC can't correct small things, what about bigger things?! IMHO, many Yelpers leave honest reviews. Apparently, Dr. Sue has given Mari responsibility for booting clients she doesn't like. This previous reviewer was accurate: 7/7/2019 Not happy at all dr sue is not a friendly vet an if you don't agree with her she has a attitude towards you for as long as you go there. She picks an choses who she likes. Office staff very unfriendly an no helpful at all. Its all about the money with this place At no time did Dr. Sue contact me. This is a practice where clients are not allowed to have an opinion yet one where they believe your dogs can "speak" to you (see photo). P.S. Beware of upcharging! Phone quotes were lower than actual prices. TLC invoiced a bio-hazard fee to EVERY fecal and vaccination. Disposal should be absorbed by the practice, not be another way to extract money from clients. Eg: I walk dogs for a living. I handle poo daily. I don't charge clients for poop bags, they are part of my business expenses.

Dr. Torok loved both my dogs as if they were her own. She gave them the absolute best care while…read morethey were alive, and she was there for both at the end. She went above and beyond to come to my house and allow my old boy to pass away on his favorite spot on his favorite couch with his loving family surrounding him.

Our kitten was seen by Dr. Torok for luxating patellas in both hind legs. She seemed very…read moreknowledgeable and I had read prior (glowing) reviews for the practice, including some that mentioned pets being seen for similar issues with patellar luxation. We have since learned that the surgery should not have been performed for a variety of reasons and will not return to this practice. Note that this review is centered around cat treatment; hopefully the practice is more knowledgeable and compassionate to other animals, but the multiple issues we ran into should give anyone pause before bringing their pet here. When first visiting, Dr. Torok examined our kitten who had grade IV luxating patellas, the most severe grade. She let us know we would need to do surgery at 11-12 months old, when our cat was fully grown, to fully correct her knees. She also firmly expressed that in order to ensure the most successful surgery and avoid any complications, we should do a preliminary surgery ASAP to try and relieve some of the tension in her legs due to the severity of her luxation. If not, it would get "harder and harder and harder" to perform the final surgery at ~1 year old. We scheduled and had surgery performed that week as, at the time, we believed that it was the correct thing to do. Two weeks post-surgery, we had bandages removed because of swelling in our cat's foot, during which she was screaming the entirety of the time. Dr. Torok and team confirmed she had a wound on her toe. They proceeded to affirm that she was not screaming because of pain and we shouldn't be concerned, administered an antibiotic for the toe, and re-bandaged it. The following day, I called the practice as our cat had seemed very uncomfortable. Whenever she moved, she would scream/cry, and she had trouble getting comfortable enough to sleep even with pain-relievers and a sedative. Honestly, I wasn't sure if this was typical post-surgery/bandage removal. The tech said she spoke with Dr. Torok and, "Dr. Torok said she shouldn't be too uncomfortable". No mentions of increasing her gabapentin, or even acknowledgement that she could be in pain. We later took her to an ER where they confirmed she was very, very painful even after several pain-relieving meds and sedation. This is what caused alarm bells to start going off for us - this practice, which claims to be "fear-free", did not trust us nor our animal when showing signs that she was in extreme pain. We decided to transfer her care to MedVet and met with a surgeon that week to confirm we were following appropriate aftercare so our cat would recover well from surgery and get back to living her life as a kitten. They delivered the jarring news that this surgery should not have been done on a cat so young, should never be done on both legs at the same time, and she should not have been bandaged from the waist down to her toes. We now have to go to physical therapy for the next several weeks to help our cat regain her range of motion, care for her injured toes from the bandages, and then follow through with corrective surgery when she is one year old. Both us and our cat are incredibly distraught. I wish Dr. Torok had realized that this surgery was out of her depth and referred us to an orthopedic specialist as opposed to rushing us to do a surgery that, ultimately, may end up hurting our poor cat (beyond the pain that she is already experiencing). We relayed feedback regarding this surgery and our experience to the practice, and they did end up issuing a partial credit to us, but unfortunately no monetary value can be assigned to the distress we have experienced. As a final note to anyone that this makes a difference to, I learned after our visits that they perform declaws. I'm not sure the extent to which these are performed, but hopefully someone from the practice can comment so others are informed prior to choosing this as their practice.

They are true professionals that care about your pet. They are friendly, and give you quick prompt…read moreservice at an affordable price. They stayed 1.5 hours late to help us with our beloved Buddy and didn't even charge us for anything. We really appreciate that:-) Dr. Huggins a staff are very competent and take the time to explain everything. The clinic isn't double booked like some clinics that we have attended in the past. If you take your pet here, you will be happy:-)

The atmosphere was inviting, my pup was welcomed with Hellos & treats. The staff were awesome in…read moreexplaining the procedures happening this visit. Thank You PSV.

That chat with my cool cat's soul was a blast! My little love cat is hilarious! ...and very wise…read more Mary's awesome! I think my cat and I really get each other today, after he gave Mary the scoop yesterday.

Mary has been wonderful with her distant reiki therapy for my cats. One of my cats was having…read moresudden troubles using the litter box and after 2 sessions the issue was resolved. Great work and will soon be scheduling her energy work for myself.

I have two Havanese dogs who both have autoimmune diseases. We have been with Animal Medical Center…read moresince August 2025 and I can't say enough wonderful things about everyone and everything. From the moment you walk in, to the Vet Techs, to each Veterinary doctor, my experience has been 5 stars. With two sick pups, I have seen almost every doctor and all are all absolutely fantastic. Note: With Private Equity firms consolidating the veterinary industry (up to 50% of US clinics) to increase cash flow and resale, I highly recommend this private practice who care about our fur babies and are not caught up in selling their business to investors.

Did I get lucky! I really, really needed a new vet and my cat sitter directed me here. Dental…read moresurgery. Major, but not unusual. First, vet costs are high, on par with human medicine. Has it crossed the line? But it's NOT cool when the vet's office sees you as a profit center. Barraged with links to dubious products and services, in official correspondence, all with a revenue tie-in as the priority. Not the animal. Yeah, that's my beef. AMC was, sure, just as expensive, but the priority was on the cat! They spelled it out from beginning to end and achieved the best results I was hoping for. Everyone I talked to was fully informed with my cat's reason for being there. Great communication. It was a respectful doctor-patient relationship. The building is a little funky. This being Chicago, I'd love to see the Zoning application. :-)) Very cool.