I've been bringing my pets here for over three decades, even after I moved away from Schaumburg…read more It's a haul for me to get there, but my pets always get good care and the prices are a lot more reasonable than similar facilities in the city.

I brought my dog in twice in two weeks for the same symptoms of gagging and licking concrete. The…read morefirst time, they discovered that she had swallowed a piece of glass, which they carefully removed. The vet tech Farrah and Dr. Stewart were wonderful. They kept me informed at every step of the process, outlined treatment options and costs, and were compassionate and efficient. The second time, she had similar gagging symptoms but it turned out to be just gas. This time Dr. Abby Byrd took care of her, but she and the tech were equally kind and helpful.

We've been here in the past and the experience was pleasant before so it is disappointing that…read moreafter this latest appointment that has changed. We had the difficult decision of putting our dog down and while that was handled professionally, I think the aftermath is what made it worse. We received a sympathy card with our dog misgendered despite him having been there before prior to his euthanasia for other visits. When we were asked to pick up his ashes, my guess is that they didn't have it set aside because we also didn't receive the blanket that we brought him in, despite their text saying everything including the blanket would be ready for pick up. Only to get a text a few days later saying they found the blanket. As we're not nearby, it is quite a drive. We're still dealing with the grief so just the inconvenience and lack of attention to details just added onto the loss.

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

I want to say thank you to the entire staff at Thrive. I drove 45 minutes to get my dog help and…read morethey were the best. They cared about my dog and myself.

Welcomed by staff upon entry. Emilio, assistant, also very nice taking basic info for my visit and…read moreafterwards recapped doc's info on meds and next steps in care. Dr Grochowsky very thorough explaining diagnosis of hot spot/bacterial skin infection. And best part he had a full written explanation in the discharge papers - awesome - so helpful to have those details in writing!! This was my second time using Thrive (first was for an orthopedic exam) and again I was very pleased. Highly recommend!

VEG is excellent. We brought our dog there. Dr Evens and her staff we're helpful and caring. Dr…read moreEven's explained everything they were doing to help our dog. She explained the options and the treatments. We didn't feel rushed. We had to make a hard decision. In the end the whole staff was very compassionate The clinic is clean, everyone was friendly. I hope we will never have to use them again but I am happy they were there. Lori L

I had to put my bunny down on 4th of July. I was a walk in and they still got me in right away. The…read morestaff was so caring and handled everything so respectfully. I got alone time with my baby, they handled payments before hand so i wouldn't have to worry about it after, i got paw and nose prints for free, and at the end they let me out the back so nobody would see me cry. A couple of days later, i got a hand written card with sweet messages from the staff. This place is the best.

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

I brought my German shepherd here. She does not do well at the vet & has to be muzzled. Everyone…read morewas so amazing here. They took everything slowly at her pace & we're very sweet with her the entire time. It's by far my best experience at any veterinary hosptial.

We have 3 senior cats. On good Friday the female was showing end of life behavior. Our primary vet…read morewas not available. Contacted a few other nonemergency vet options and was not able to get through but reached out to VEG Saturday afternoon. Very helpful on the first phone call, technician was compassionate and put me through to the an Dr on staff and we discussed options. Was sent an easy link to fill out ahead of coming and when we finally did come through the door, the staff was professional, compassionate and understanding. Options were provided at every step with no judgment or pressure. The room we were provided was serene and peaceful. We were allowed plenty of time to process at each step, offered water and accommodations of being present or not for the actual transition. No one wants to ever think of this process for their family member but this staff and facility were incredible during our loss. Highly recommend if you have the unfortunate situation as well.

On 2/16/26, my German Shepherd was not doing well. I called to set up an emergent appointment with…read morehis vet that he had been going to since he was a puppy, but they would not make time. But I found VEG on google initially and saw that it was close to home. From the moment I called to make sure they could see me and my pup, they were incredibly helpful and kind. I arrived and once I pulled up they had a team out to the front to help my and my pup. They instantly got to work on my dog and I felt their concern and genuine support. I unfortunately did not receive the news I wanted and had to put my dear pup to sleep. The team here were incredibly supportive and caring once I decided to make my pup comfort. They had a beautiful, cozy room for us to say our goodbyes and helped coordinate all things after. I can't speak more highly of this place and everyone here. I would give this place a million stars if I could. Again, I would highly recommend the this location for any and all emergencies.

With how quickly things can take a turn in the blink of an eye, we were so fortunate to have a 24/7…read morespecialty center so close to home. Last week we had a major scare and were transferred over to VSC from VEG, and upon our arrival they were already expecting us and were able to take our pup in and get her situated since she was in so much pain. Once we were in the room they walked us through best case scenario, and worst case scenario. To admit, they require the deposit for the minimum amount. The staff made sure to explain and present our options after evaluating the severity of our girl. We were able to walk out knowing what will and could happen. Before we left we were taken to the back to see our girl, and were offered visiting hours and the ability to call and check in with updates at anytime. The nurses were so nice and treated our girl so well that when it came time for us to say good night or bye for now she walked off without hesitation knowing they were going to take care of her. We've been in and out for a few different reasons since this trying to figure out the right dosing to help our girl heal, and to keep her comfortable and healthy. We were able to call in the middle of the it with questions and if we should bring her in or if there was something we could do at home to keep her comfortable. Each time we came in we were welcomed, headed and taken care of. We worked with a few different doctors over the course of the last week and were really glad to see how much attention and care they put into each pet and our girl. Overall, we had a pleasant experience. You never know what could happen until it does. They will talk through all the possibilities and give you your choices. You'll never have to feel silly about deciding what's best for you and your family.

I first went to this clinic about two years ago when my senior dog collapsed and had a seizure. By…read morethe time we arrived, he was already doing much better, but we didn't want to take any chances. We lived only 10 minutes away and didn't have time to research other options. Looking back, it felt like a money machine. They ran a bunch of tests, including some that our regular vet later said were absolutely unnecessary. After all that, they still couldn't tell us what was wrong. What they could do was recommend leaving him overnight on oxygen for around $2.5k per night. Ridiculous! Of course I said no because he was already much better. We left with a $1.7k bill and no diagnosis, only guesses. They also referred us to a specialist, where we spent another $1k on tests only to be told that our dog was fine. Fast forward to recently. My dog has colitis and occasionally has flare-ups. He developed diarrhea and, unlike previous episodes, stopped drinking water. Our regular vet got us in the next morning, but I was worried about dehydration overnight, so I called this clinic because it was late in the evening. I specifically asked whether they could evaluate him and give him fluids to help get him through the night until his appointment. I explained that he already has a known history of colitis and that we already had a plan with our regular vet. Women on the phone was very rude and basically told me that none of that mattered. I was told they require a standard list of diagnostic tests no matter what, and then the veterinarian could decide if even more tests were needed. When I asked if we could skip the full workup and just provide supportive treatment, I was told no, that's their policy. So instead I went to another emergency clinic in Buffalo Grove. They gave him fluids, got him hydrated, and sent us on our way to follow up with our regular vet the next day. No endless testing, no pressure, no trying to turn a straightforward situation into a several thousand dollar visit. Based on my experiences, this place seems far more interested in selling diagnostics than providing practical care. Stop giving your money to this clinic, they don't care about you or your pet, they only care about your money!

THEY ARE ALWAYS AMAZING Great people…read more Reasonable prices Clean facilities & your not waiting long

This was the worst experience. I came in due to my kitty having critical symptoms. First, I called…read moreahead of time mind you this is prompted on their website. This did absolutely nothing. My kitty wasn't being treated with any urgency at all, they made us wait 5 hours to be seen by the vet which did absolutely NOTHING!!! We then got an estimate on some x rays which at this point the estimate took an extra hour to even get to us. We then got questioned "is it the time or is it the money?" It was the horrible customer service that was provided to us?!?!. Our cat threw up and had stool in the room, I had to get the attention of the receptionist to have someone clean up and guess what NOBODY KNEW WHO WAS TAKING CARE OF OUR ROOM! As a business owner my self ... I am so understanding of situations but honestly this was the worst experience I have ever dealt with. I was then charged for an EMERGENCY exam... all this vet did was check his teeth, heard his heart beat, and then said "he isn't telling me what is going on with him." But proceeded to charge me $200 for it alone. I asked how much longer it would be for the medication and all they could tell me is that they were unsure what the wait was since this is how it is every Sunday?? I got here at 12:30pm by 6pm I had no medication or anything answered so I headed to the front desk and told them I would pay for exam since my kitty hadn't even received his meds. When I mention I was taking my business somewhere else everything was done within 5 minutes & somehow everyone turned supper kind towards us. This was the most unprofessional business I have ever been to. I wish there was an option for 0 stars