I ended up here after trying to kill myself. I thought it would be quick. I originally came in expecting just a psych evaluation then to go home, so when I found out I had to stay, I completely flipped out. I ended up being here for around 11 days. Over time, I really used the groups to my advantage and learned a lot. [[HIGHLIGHT]]Had so much time to think, met a lot of amazing people, the staff were incredibly kind and supportive.[[ENDHIGHLIGHT]] What started as one of the worst experiences of my life became something that taught me a lot about myself and healing. I appreciate my life so much more. I'm happy to know there's a safe place I can turn to if I ever find myself in that kind of situation again. [[HIGHLIGHT]]By the end, leaving almost felt bittersweet. I found myself cherishing the time and the people there more than I expected.[[ENDHIGHLIGHT]] It wasn't always easy, but it was worth every second. read more

My life was ruined because of this place! I have no idea where to begin. I was INVOLUNTARILY admitted to this prison when I was 13/14. I do blame the social workers that made me sign a form to be on a hold WITHOUT telling me what this "hospital" was. This is where my life started to spiral. I was in the young adult/teen girls facility and it was rough, a lot of fights broke out between patients AND staff. Staff was absolutely 1000% neglectful, the so called "psychiatrist" who forced me to stay here a longer than he originally said, only saw me and spoke about my situation ONCE! my parents had to fight to get me out of here. this was around 2010, and I'm STILL in such a horrible mental state now. the staff doesn't monitor conversations between patients, this was how I learned how to Self Harm because I had made a friend and she taught me how to do it, multiple ways. [[HIGHLIGHT]]Staff also treated us like we were such a bother to them, whenever we would go to the nursing station and had to ask to get shampoo for instance to shower.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One staff member was so rude! smacking her gum and rolling her eyes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]they had me meet with the nutritionist who was just fucking mean, so mean. when we met she called me a "really big girl" with a chuckle (I am plus size for reference due to prior medical history) until she broke me down and I started to cry did she totally shift her personality.[[ENDHIGHLIGHT]] after getting out, I am always very careful with what I say even if I AM really suicidal, because I don't want to end up in these tiny, dirty, unsupervised mental prisons. This dirty little cesspool of fuck up was an absolute NIGHTMARE! I went in, an innocent, sheltered 13 yr old, left an angry, scared, and ready to harm myself 13 yr. old. this place is hell! the staff is awful, and all their so called "doctors" are AWFUL & MONEY HUNGRY FUCK this place for sucking everything out of me and replacing it with nothing but trauma and raging anger! I hope no one has to experience what I did, it truly was inhumane. If the staff or anyone running that place reads these reviews, I hope you treat your patients better than you did 16 years ago, because if not I hope you're able to look at yourself in the mirror knowing your work place is so toxic, and if you are a neglective staff member who doesn't give a shit about your patients FUCK YOU! read more

First time in a place like this I was scared going into the adol unit but [[HIGHLIGHT]]the staff was so nice Crystal and sheri and others need a raise they made it so much easier in there[[ENDHIGHLIGHT]] the food was okay but the staff is what made it so much easier read more

I was sent here over a decade ago and barely remember much. I did make a friend here for a little while and we played minecraft for a few months. Other than that, I really only stayed fo 3-4 days. They made us do a group meeting to talk about how feelings and a psych evaluation with a psychiatrist so I just said I'm feeling good and I can leave in 72 hours. There was some physical activity. there is also an adult section separated by the youth. They also let us all submit a music and thry played it on spotify. I don't think it was horrible for me like all the other reviews but that's just my experience back in 2015 read more

Horrible environment. [[HIGHLIGHT]]Staff does not care for patients especially underage patients[[ENDHIGHLIGHT]], and [[HIGHLIGHT]]they make calling in to talk to patients so difficult.[[ENDHIGHLIGHT]] read more

They have the worst therapist and stuff there. They lie to you about the treatment for the teens and all they want to do is push drugs to treat them. My grandson was taken there for an incident and they tried holding him for a longer time and keep pushing that if he would take the drugs he would be let out sooner. [[HIGHLIGHT]]He came out of there traumatized and is now in therapy to help him from being there.[[ENDHIGHLIGHT]] Don't let your family members ever go there they deserve better. read more

I went here when I was in my 20's and I was on a voluntary hold for 72 hours not sure how long I stayed tbh cause it was a long time ago maybe back in 2021 or earlier tbh i don't really remember but I will say I had a good experience and I felt like my needs were met and I made friends but honestly just be careful who u become friends with or choose to interact with because at least with my experience this one girl didn't wanna talk to me but it's cool I respected it yk but in the back of my mind I'm just like why would u even act like my friend if u were just gonna up and leave idk seems like to me they were a fake person tbh or idk maybe im just thinking but I no longer keep in contact with the friends I made tbh but [[HIGHLIGHT]]the staff was friendly[[ENDHIGHLIGHT]] and I felt like it was clean and I didn't have any terrible experiences like all the ones I have read so far I don't really remember the names of the stuff but I wish I had done the outpatient program or idk what's it called tbh but I felt like the hospital helped me read more

[[HIGHLIGHT]]Anyssa and Edith need a raise up they are amazing and helpful and there really nice and they give goood advice and does good support[[ENDHIGHLIGHT]] read more

If I could give this place a 'ZERO' I would. My 34 year old daughter was admitted to this hell--hole when UCLA was out of room. She was in the middle of a manic episode but had the ability to drive herself to UCLA's ER despite not having slept more than 1-2 hours a night in over a week as her brain chemistry had gotten completely off. She VOLUNTARILY admitted herself in order to get help to sleep and to work through this episode. Instead of getting help, UCLA transported her to BHC Alhambra without her consent, nor making anyone in her family, or even her husband, aware of this. AND they compounded this by putting her on an illegal 5150 hold! So, she was stuck at BHC Alhambra for 3 days and when she wanted to get out, then put her on ANOTHER hold, but a longer - 14 day - 5250. Best we can determine, their reasoning was to rack up a significant bill. She hadn't harmed anyone - she wasn't a danger to herself or others - she simply needed help balancing her brain chemistry and being allowed to sleep when she could. Instead, they shot her up with sedatives 11 times during the 17 days there because they didn't know how to handle her. [[HIGHLIGHT]]They wouldn't let her call her father who was in another country with an 18-hour time difference, when she was wide awake in the middle of the night because it wasn't "phone call time."[[ENDHIGHLIGHT]] This was truly unfair and unkind. She just wanted to say 'good night' to her dad before he went to sleep. I got an emergency flight across the country to help her. I was able to visit her, but with very strict rules. I was unable to take my phone in, we were put in a 3'x6' room with 2 plastic chairs, a table bolted to the wall and the door shut with a small window in it. I was given 30 or 45 minutes to visit after a 1-2 hour drive just to get there one way. I arranged for daily visits, which was my right. After about a week, I realized what was happening, and I tried to get her out of that place. When I told them I wanted her discharged immediately, the facility stopped returning my calls, so I started speaking with an attorney to find out what could be done. My son and I finally got her out at the end of her 14-day hold. I made it very clear that I am picking her up and they better have her belongings collected and have her ready to go - end of discussion. We took care of her ourselves, and she recovered in a few days. This place is run by a bunch of young ill-equipped people, and a psychiatrist who never once returned my myriad phone calls despite leaving many messages. This place should be sued and we are working to make that happen. No one should have to endure such a place when they need help. This facility doesn't HELP - they simply babysit and sedate people who they don't understand and don't know how to help. Avoid winding up here and call the Department of Mental Health to learn your rights and the responsibility of the facility. read more

They over medicate everyone, if you're not a zombie when you get checked in here.. you'll leave as one. Was scary being there honestly would not recommend! 0/10 experience read more

[[HIGHLIGHT]]Had the worst experience[[ENDHIGHLIGHT]] The case manager/ social worker " Perla" Doesn't communicate, Gives false information... Released the patient to a homeless shelter without letting the parents know. We are talking mental health patient. We are holding her responsible for the consequences. [[HIGHLIGHT]]She is a very mean, Rude and heartless[[ENDHIGHLIGHT]]... People like her shouldn't wok with sensitive cases. [[HIGHLIGHT]]The worst that I have ever heard.[[ENDHIGHLIGHT]] read more

This place is an insurance scam. I was forced to sign in voluntarily after a 72 hour hold. I stayed a week if I'm remembering correctly. They said if I didn't sign in voluntarily I could end up having to be there for two weeks. They woke me up in the middle of the night to sign the voluntary hold waiver. They have two different meal programs. The one that they serve real food at is "earned". I was deemed not worthy of the real food, even though I have weight loss surgery and protein is extremely important. The meals for the not worthy get like hot dogs in macaroni was one of the meals. I was starving. It wasn't until the day before I was leaving that I saw the dietitian who had been on vacation, she looked so disturbed when I told her they weren't letting me go to the cafeteria. Anybody who they can't manipulate will be punished. I was forced to increase my antidepressant to a dose I've never taken before. I got really bad headaches on the dose they gave me and was told if I don't continue to take it they wouldn't let me leave. I requested my normal dose and was denied. [[HIGHLIGHT]]One of the male staff said "night babe" to me.[[ENDHIGHLIGHT]] A lot of homeless people get sent here.. and also people that need long term care and should be in different facilities. If you're more vulnerable, they will inject you with what they call "booty juice" (a tranquilizer) which I've looked into since and I guess it's actually harmful to the body. A 19 year old I saw there had bruises on her arms and face because they tackled her and gave it to her. Another said she got it for no reason as well. A guy stripped naked and pulled the sheets off the beds in my room. Everybody within the unit has easy access to everybody else's rooms. Luckily this was my last day so I just avoided my room until I left. I was working with a lawyer at the time just to get out of the place. It didn't help because this hospital knows they're doing a lot of things wrong and simply don't care. He was saying I'd likely win if I took my case to court. Mainly for them making me sign in voluntarily. But because of the trauma I just decided to leave it be. Although I am curious what I would have been awarded. If you have family staying here I'm so sorry. It is one of the most traumatic experiences of my life. If they haven't been sent here yet, request they be sent anywhere else. read more

I was sent here back in 2021 due to a depressive/suicidal episode . I recently just figured out the name of this hospital. This place was horrible and traumatic from the start. They do not care about your mental health or about you. I was on a 72 hour hold and within those 72 hours so much mistreatment happened. 1. I was involved in an incident where a male patient was pleasing himself while looking at me and while having a panic attack I explained the situation to one of the nurses - she did not believe me. Even after watching video surveillance she did not believe me and pushed me away, until another patient saw what happened and also told a nurse. Then and only then was I transferred into the CORRECT unit. 2. They do not care about your history with drugs/addiction. The girl in front of me was receiving her meds and she asked the nurse what medication it was (don't remember the name). Nurse proceeds to tell her what medication it was. The girl pauses and tells the nurse she cannot take that medication because she has OD' from it before. Imagine how many times this could have happened? There was another incident that involves Sexual Assault but I will not say it here. Being in this hospital for only 72 hours has brought me so many traumatic memories. Please stay away. read more

Honestly this place isn't as bad but isn't as ideal to stay here, my niece would only get ten minutes phone calls and would be able to visit her parents for 40 minutes like what type of bs is that when the kids need their parents.. not to mention the doctor is such a money hungry idiot, he made my niece stay longer than expected because she was on meds when they told her she was able to leave three days after her 72 hours were up. They feed a bunch of nonsense into the children and give them false hope. not to mention they had a patient who had a really bad case and would mistreat her and laugh at her , [[HIGHLIGHT]]my niece heard that one of the staff named Julia was making fun of the patient and that other staff along her would make fun of the patients[[ENDHIGHLIGHT]] , like how are you gonna make fun of young minors when your specifically there to take care of them because there in need of help.. like the only good thing about the place is the food is decent beside from them mistreating the teens . [[HIGHLIGHT]]They should really work on hiring nicer staff and a better doctor that doctor mcneel is nothing but bullshit money hungry and just wants to have kids there so he can pay his bills smh ![[ENDHIGHLIGHT]] read more

Went as a teen it was good because they at least had a soda machine but the doctor almost killed me with lithium they just released me and told me not to take it I was green for 3 weeks so the doctor was terrible also wrongfully diagnosed me and now every psych sees it wants to put me on strong medicine also we had vapes in there read more

My son was at Del Amo Del Sol hospital prior to his stay at BHC. BHC was so much better at helping my son get well. Dr Jones figured out the right meds to help my son. [[HIGHLIGHT]]James the case manager (social worker) was so kind and patient over the phone and really listened to what I had to say regarding what meds worked for my son in the past, and which meds made him worse.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Although I never had a chance to talk with Dr Jones, James relayed information to him and kept in contact with me about my son's care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Actually, all of the nurses and staff were so patient and kind every time I'd call to check on my son.[[ENDHIGHLIGHT]] My son also said he liked BHC Hospital and how he was treated there. I'm thankful that my son has been discharged and doing better every day! If you have to choose between Del Amo Del Sol hospital and BHC Alhambra, choose BHC Alhambra and avoid Del Amo Del Sol. read more

I went to this this location due to suicide thoughts back in 2014, It was my first time going to any of mental facility. [[HIGHLIGHT]]Dr. Jones is one who send me there and he didn't make sure that I receive ASL interpreter when I was seen him for first time, I had to write down everything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Whole times I was there I had no access to knowledge of what going on and no interpreter.[[ENDHIGHLIGHT]] When Dr. Jones giving me medicine I woke up at middle of night I was in painful and confusing due to Side effects. Nurse there gave me Tylenol. Also, When I asked them to use phone and they don't have TTY. Nurse had to call my loving one. [[HIGHLIGHT]]When I come home and my loving one told me things that I never told nurse they made me looks like crazy twisted words![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lack of communication too.[[ENDHIGHLIGHT]] read more

I was there 3 years ago on an involuntary 72 hour hold when I was 16. They told both myself and my parents that I would stay longer if I was showing emotions. They tried multiple times to get me to take medication which they stated I would also have to stay longer for. The staff was horrible and did nothing besides tell us to go sit in our rooms and have "quiet" time. In order to be released they stated I was going to have to go through a judge for them to determine if I was mentally stable enough. The food was weakened otherwise you were given whatever. Overall was a horrible experience, don't send someone there unless you hate them. read more

I was there about a week ago in the adolescent unit and honestly it wasn't horrible. [[HIGHLIGHT]]There were a few staff that were weird, specifically one named Kristal, she was rude as hell and doesn't even care about the patients there, literally just there to chit chat with the other staff.[[ENDHIGHLIGHT]] An argument broke down between two other patients and Kristal went into the room and gave one of the girls Benadryl to "calm down" and go to sleep. The girl told Kristal she can't take Benadryl because her mom didn't give consent for it but either way she had no choice but to take it because it was either she drank it or she would get it shot up her ass if she denied it. The next day the patient woke up feeling very drowsy and nauseous. Next thing you know, the patient is being rushed to the ER because the staff Kristal overdosed her on Benadryl. [[HIGHLIGHT]]Thankfully the patient came back safe, but as soon as Kristal found out, she would completely avoid eye contact with the patient and tried saying the patient took something for that to happen which is quite LITERALLY impossible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Another staff the stood out to me is Julia, when I first came in she was the one who checked me in and stuff, but she was so rude and gave so much attitude for absolutely no reason.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She'd also gossip about patients to every staff, which is unprofessional as hell and disrespectful as fuck because how are you gonna gossip about MENTALLY ILL people, like that's insanely insensitive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Not to mention, she also laughed at another patient that was getting a shot up her ass.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Overall, the other staff weren't so bad, shoutout Mikey and Mama Sheri for being the best staff there.[[ENDHIGHLIGHT]] The place was also a bit dirty but I feel like that's what's expected unfortunately. It was also FREEZING inside, and we were only allowed a certain amount of blankets which were thin and rough as hell mind you. [[HIGHLIGHT]]For this place to improve, it needs new staff that actually care about giving the support and care to the patients for their improvement.[[ENDHIGHLIGHT]] Don't work somewhere if you can't provide the help that's needed. read more

I remember being here and one of the men nurses pinched me in the back when " I was supposed to be in my room"

[[HIGHLIGHT]]This place helped me during a particularly challenging time.[[ENDHIGHLIGHT]] The staff, nurses, doctors, case managers, and fellow patients are all working together to help you get better. [[HIGHLIGHT]]Although a painful journey, going to BHC Alhambra is well worth it on your journey to get better.[[ENDHIGHLIGHT]] Good luck and best of wishes to future patients. read more

Stop! So not go there, my loved one went in and got no care at all. Dr. Jones spent over all 10 mins with him over 5 days, the website is all a lie. When I questioned the unit on things and referred the website they lied to me and made excuses, nobody could answer any questions and Dr, Jones never would take my call, my loved one was terrified and scared the entire time. He also never even met his caseworker. Not until I got there to pick him up did she then try to help, do not send anyone you love or care about there. read more

if i could give a lower rating i would. [[HIGHLIGHT]]horrible staff; they were always judgemental and rude and unhelpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]one girl with colored eyes and migrating lip filler didnt let me get a towel.[[ENDHIGHLIGHT]] mold in bathrooms. also it was so cold and the ac was blasting and many people got sick read more

Negligent, dehumanizing, and dangerously unprofessional care. Our family's experience with Dr. Leonard Jones, Jennifer Rousch, and case manager Akeio Clarke has been absolutely devastating. Despite providing detailed documentation of my loved one's complex psychiatric history--and repeatedly warning that a board and care facility would be unsafe--our concerns were dismissed without any meaningful consideration. Within less than an hour of being placed, my loved one fled the facility. It has now been over five days, and they are still out on the streets--without food, water, shelter, a phone, or life-saving medication. We warned this exact outcome would happen, and yet the team chose to ignore us. Instead of partnering with our family, Dr. Jones and Jennifer Rousch insisted that our loved one was "at baseline" and "excited" for board and care--statements that were not only inaccurate but dangerously negligent. We begged them to initiate the LPS conservatorship process, which could have protected him. They refused. A single piece of paperwork could have changed everything. Now, our loved one is a critically missing person, and our entire family is suffering deeply. We are out every day searching for him, unable to sleep, and living in constant fear for his life. The emotional toll has been overwhelming--my mother is now experiencing severe panic attacks and breathing difficulties due to the trauma and stress caused by this team's inaction. To make matters worse, Jennifer Rousch made an unprofessional and deeply inappropriate comment implying that our loved one would have received better care if he had "better insurance." This type of insurance-shaming is unacceptable, especially from someone entrusted with supporting our most vulnerable. These providers took advantage of someone who was mentally ill and in crisis. They showed no compassion, no accountability--only detachment and a concerning focus on procedure over people. Their lack of action and empathy reflects a systemic failure that contributes to the homelessness crisis we see every day. They are part of the problem. We are now working hard to ensure this doesn't happen to another family. We will be filing formal complaints and reporting each person involved. These individuals should not be in positions of power--they should be fired. What happened to our loved one is not just tragic--it was preventable. If you are seeking help for a vulnerable family member, please think twice before trusting this team. Their indifference may cost more than you can imagine. read more

The staff isn't willing to acknowledge the lack of basic human decency of gender identity and correct pronouns, even including the fact that I and a sibling had been here and the staff didn't care. My little brother identifies as a male (transgender but really dislikes using it), and none of them seem to care read more

While I believe the organization's mission was founded on good intentions. The inner operations, in my experience has revealed significant concerns regarding the conduct of certain employees. Specifically, I have observed and experienced troubling behavior from four staff members that I would describe as unethical or corrupt. They are the primary contributors to the unprofessional conduct/medical malpractice I experienced, and their actions significantly impacted my overall impression of the facility. 1. Admissions/Floor Staff Member: This individual lacks the capability and professionalism required to work effectively in this environment. Their inability to handle the demands of this demographic results in serious care violations and breaches of HIPAA regulations. 2. Medical Nurse Staff Member: This staff member demonstrates the same shortcomings as mentioned above, but the issues are more severe due to their senior role. Their inadequacy further exacerbates the risk of care violations and HIPAA breaches. He exhibits favoritism, neglects individuals he finds annoying, and reacts with public scolding if he perceives a glance he doesn't like. 3. Case Manager: Exercise caution, as there is a risk of encountering falsified documents. It's essential to thoroughly review everything before signing. 4) UNIT MANAGER: I observed that this personnel appeared to show an unusual level of enthusiasm when administering medication via needle to patients. His demeanor suggested that he may take pleasure in these actions, which raises significant concerns about potential abuse of power and the ethical treatment of patients. As someone who has directly witnessed and was a victim of multiple instances of HIPAA violations and observed staff behavior that is both disrespectful and dismissive of patient dignity and privacy, I believe it is critical to raise awareness. **Key Issues:** - **Violation of Privacy:** There have been repeated breaches of patient confidentiality, with sensitive information handled improperly. - **Inadequate Communication:** Treatment options and alternatives are often not communicated to patients in a clear, respectful, or timely manner. - **Unreliable Staff:** There is a consistent failure among staff to follow through on their commitments to patients, which undermines trust and care. - **Retaliation Against Grievances:** Patients who file grievances are often subject to retaliation, including the denial of their rights and serious neglect. I am spreading the following information: **Advice for Filing Grievances:** If you or someone you know intends to file a grievance, I strongly advise against informing the hospital internally during the patients treatment while inside/at the facility. Instead, file your complaint with the County of Los Angeles Department of Public Health at 213-738-4888 to avoid potential retaliation. **Potential Financial Exploitation:** Patients placed on a 5150 hold may be at risk of an unnecessary extension to a 5250 hold, seemingly for financial reasons. Please be vigilant and informed about your rights. Seek counsel from a HIPAA attorney or medical malpractice attorney team. read more

BHC Alhambra is a sophisticated care center. I was a patient for a week and a half. They have good group communities and feeds 3 good meals a day. My experience here was so healing. I am thankful for the staff. read more

THIS PLACE IS SAFE, TRUST ME At first my family was worried to send me here because they saw some bad reviews on yelp. The hospital may not feel like home, but it's where my body/mental is finding its way back to health. Personally I had a good experience and I got better by staying here. All of the nurses, staffs and therapists are really friendly, helpful and generous. & actually they do care about you. I can tell that they're trying their best to make patients feel comfortable and feel safe. Food was alright, and they clean the space everyday. Also if you ask for something they will provide what you need right away. (Unless it's against the rules) They were happy to see me getting better & leaving this place You just gotta know how to appreciate people who's willing to help you and you'll feel better by staying at this hospital. read more

it wasnt bad nor was it good tbh, ive recently went and [[HIGHLIGHT]]morning staff nd afternoon staff were cool.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]NIGHT staff tho was a whole different thing this one girl i forgot her name treated patients like crap nd she barley helped the kids out.[[ENDHIGHLIGHT]] worst 6 days of my life nd over something so small read more

THIS PLACE IS NOT SAFE! My minor daughter was admitted to this horrible hospital out of my control. This is the worst most inhumane facility I have ever experienced. Their primary concern was getting paid from insurance and medicating my minor daughter without any official assessment or diagnosis and against our will. While in the process of having my daughter transfer to another facility to obtain better care BHC Alhambra was more concerned about whether they were going to get paid via my Blue Cross insurance. So concerned that they first threatened to discharge her since I did not approve of them medicating her without an assesment or diagnosis. I informed them that she will be picked up since they are discharging her. Since that tactic did not work the case worker stated that her and the director will file a CPS report against me since I am refusing them to medicate her. This was the final asinine, manipulative, and bullying tactic. I also requested an official diagnosis for my daughter on several occasions since they verbally stated what her diagnosis was. I needed this in writing from the psychiatrist. The case worker simply sends me an email writing out the diagnosis. Nothing official. I cannot use a simple email for further insurance coverage or treatment for my daughter. [[HIGHLIGHT]]I informed her as well as the director of this several times in writing and no response.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I requested of the director that we no longer wished to have the caseworker we had and requested a change. No response.[[ENDHIGHLIGHT]] My daughter has since been discharged and my gripe with BHC Alhambra will not be resolved by a Google complaint. I will be sure this "hospital" has their a** handed to them. [[HIGHLIGHT]]This "hospital" employs the most incompetent, disrespectful, manipulative, lying, staff to include but not limited to the psychiatrist, director, caseworker, and so called supervisors.[[ENDHIGHLIGHT]] So many other issues but I will save that for when it will count the most. PLEASE DO NOT KEEP A LOVED ONE AT BHC! read more

If I could rate this place a 0 I would! This is absolutely a horrific place to go! Please do not waste your time, money or sanity on it! [[HIGHLIGHT]]First, the clinical case manager intake lady is beyond not equipped to work in this field, is so incredibly rude & just overall an inept person.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She is incredibly condescending, will have her phone on her desk on the loudest volume possible which constantly goes off & will snap at you to "focus" while your distracted by the neverending pages while trying to answer her questions.[[ENDHIGHLIGHT]] Then there are the groups in which the facilitator does NOT know what she's doing or how to conduct groups. She will literally let 40 min go with no prompting or back up discussion. Feel free to go explain to insurance why you're billing for a service we're not receiving. On top of that, the facilitator is over 10 min late at the start of every first group & never apologizes. Every single one. Yet, they still bill insurance for full services which it is not due to it being over 7 minutes late just for the facilitator to sign on. [[HIGHLIGHT]]The staff do not care, are not educated, $ simply want your money with no care in the world about your well-being![[ENDHIGHLIGHT]] Avoid at all costs!!! There are plenty of other places to go!!! read more

if you actually suffer from mental health disorders, this is not the place for u. they neglect their patients and genuinely felt like a prison. I came here back in 2013 when i was in middle school and by the reviews i see nothing has changed. u dont get any actual help and they hold group meetings there for therapy but never 1 on 1 sessions so people hear everyones problems and use them against them. i witnessed suicidal girls getting picked on by other girls and nothing happened. if you cried too much one day they denied u lunch (which is the only time u get a decent meal) food was there was to manipulate u. u cant have breakdowns at a PSYCHIATRIC hospital even tho ur basically there because of that. it was very traumatizing not the mention the moldy showers that they dont ever clean (ehcih had a hard bloody pair of underwear hanging in the shower) that is shared by 3 girls and the fact tht other people can go in your room.. some girls were peeing inside soap dispensers of other girls rooms which is disgusting and nothing was done about it. they also come in with police flashlights and flash u in the eyes to see if ur asleep which wakes u up and then they deprive u of any activities or lunch (lockdown) now i also tried to hurt myself and they put me on suicide watch and made me sleep on waiting room chairs in between the girls and guys room which was so humiliating and disturbing. i couldnt sleep and my back hurt from trying to find a comfortable way to sleep while the chairs had plastic arm rests. everyone would come out of the dorms and see me sitting there which was humiliating and i guess that was the point. the windows are also blocked off and since u cant have phones in there i wish someone could take pictures of the place so u can see how horrible the conditions are. PLEASE DONT COME HERE NOR BRING YOUR KIDS THERE ARE BETTER ALTERNATIVES read more

As someone with experience in various mental health facilities, I feel like it's crucial that I share my experience here for the safety of others. Please, please be careful. I don't like to say bad stuff much about places, but I just want people to know. This past summer I was struggling a lot with my mental health and ended up coming to California for residential. I did something stupid, ended up in the ER, and was transferred to this place, BHC Alhambra. It was bad. Really bad. FACILITY: There were a lot of 'small' things, let's just say, that were poor. The food was edible, but rather unpleasant, unless you 'leveled up' and got the chance to go to the cafeteria. That was the only part that I felt like was somewhat good. The actual facility isn't very clean or functioning properly. I'm not going to complain about the other kids, even though it was scary seeing them beating each other up, since we were all going through our own stuff, but I would expect better from the staff. STAFF BEHAVIOR: I had some rough stuff going on, but I didn't try to run away (or 'AWOL' as they call it there.) I usually wouldn't share this much stuff online, but I just want to warn people. I had panic attacks, where I couldn't breathe or talk, and was just crying, and the staff never met it with compassion. Instead, they shamed me. The worst part, in my opinion, was that when I was upset, and maybe doing something like picking at a scab on my arm, they would immediately jump to physically restraining me (4 or 5 people), throwing me down onto the floor or a bed, pulling down my pants, and giving me an injection, then holding me down until I was unconscious. After that, they'd keep me in the isolation room. Also, they stopped asking my parents for consent to do these things. I got six injections over the course of only 3 days. I'm trying to see it from their point of view, that *maybe* they thought they were helping, but it was unacceptable. There are many ways to help a troubled teen through something that is not actually immediately harmful (like picking at a scab), than immediately jumping to the extreme. They violated patient rights, I left much more traumatized and struggling exponentially more, and I still panic if there is anything that reminds me of this place. Please, there's better places out there. Stay safe. read more

Staff very caring . Facility very clean. My daughter was well taken care of. I wish we could have gone straight to this facility instead of going to ER, that was a nightmare. read more

It's been exactly a year since I've been here and I'm still traumatized. I get upset reading other reviews about how BHC still gets away with mistreating patients, no matter what unit you're in. It is disgusting. Please stay away from here (especially if you have good insurance, they'll keep you longer to get every penny they can). People who were admitted after me left before me because they had cheaper insurance and I had double Kaiser coverage so they kept me a week for no reason even though I complied with EVERYTHING. read more

It's a good place I really like it there ,it really helped me ,sometimes I w in sh I could go back for a quick min everyone and then to reboot,.I'd like to recognize a few of the staff members who are very helpful and kind and do there jobs well,there names I can only remember a few but a man named Edison was who I promised I would do a review for ,also Douglas was a hard worker also deserves a raise,the girl in house keeping and the nurses,the med nurses too.also a shout out for case manager leetha who conducts the best group therapy sessions that are so helpful,.I love Alhambra bhc thank you!! Sincerely ,James simms read more

I was not a patient here so I can't comment on that aspect. As a friend of a patient, the visiting hours are awful. One hour is not enough time especially if there is more than one visitor present. Not all visitors can enter together. One person goes in, leaves, then the next person .. so on. To have a visit on Tues, then have to wait until Fri for the next one. And of course the visiting time is right smack in the middle of the worst time to be traveling on the highways. If you hit a traffic jam & are late, at least if there was a 2hr visiting window, it wouldn't be as bad. The guy at the front window lacked any personality, care or compassion. Contraband will be easy to bring in because no one checked us & the girl watching us in the visiting room aka dining area didn't say a word to us when we walked in & whenever I looked in her direction, she was looking off into space. Patients are allowed 10 min phone calls. Again, when you are trying to get info from the patient, 10 mins is really limiting. And there is someone right next to them to end the convo in 10 mins too. If you care about the patient in their facility, it would have been nice to see employees who cared too. read more

*** PLEASE CALL Los Angeles County Department of Mental Health Patients Rights Office 800-700-9996 if you believe your loved one has had their rights violated while in this facility. I am writing this review simply to help those families who have had loved ones who have rights currently being violated while they are in this facility. For example, one of the many rights this facility violated while my family member was in was the right to have daily visitation (WIC  5325: right to receive visitors daily). This facility will say that due to covid they do not allow daily visitation. After speaking with patient rights this law was back in effect on June 24,2021 and this facility is still refusing to allow daily visitations (even after patient rights called and notified them of the law they are still in violation). Please call patients rights if you are experiencing this or if you believe your family member has had their rights violated. I wish you and your family members the best. read more

Caring staff and Dr. Balcos was very professional and patient, as was the entire staff, in treating my 15 year old. Thankful for their care and treatment of my adolescent who was having a psychiatric episode. My kiddo will try out their virtual IOP soon. read more

Parent of a teen here. It's never easy watching your child go to a psych hospital Having said that, during the three days my child was there, the staff was nice, the kids behaved, and my child felt safe. All that is crucially important! So yay for that. Of course, the other piece is that communication with me (parent) was not good. Visiting hours was extremely limited. I heard from the doctor once. Was waiting for a follow up that never came. (We wanted to change the meds. But I wanted to make an informed decision. So I needed to speak to the doctor again. Three days in, that hadn't happened. So I decided to not mess with the meds and just pull my child out at the end of the hold.) When I visited my teen, they were rubbing their eyes like crazy, a clear indication that they had not been giving my teen the eye drops I brought to the facility. (When I met with the nurse, she said it was "on the chart". I responded, "I can see that it's on the chart, but i I can also see that it has not been in my child's eyes". In addition, while I was visiting my child, they told me the doctor said they might be there for up to 14 days. What? They had not had that conversation with ME yet! My teen was stressing out without the proper info! They also did not take proper care of the wound at the facility. (We're going to find out today if the wound is infected or what's going on). As the hold was coming to an end, I had received NO phone calls about extending the stay or a discharge. So I just showed up and said, "the hold is over, I'm bringing my child home." It took a lot of talking and making sure they knew that I understood the rules. It took several hours for them to hear me. And finally they did. (I was actually starting to look for a lawyer to help me. Right as I found one, they told me I could take my child out AMA - against medical advice). Whew. If your child/teen goes here, they are safe for the 72 hours. But unless you have proper communication, be sure to pull them out at the end of the hold! PS: oh right, annoying, but not a big deal. I brought body watch and a coloring book for my teen during visiting hour. The next day was the day I pulled my teen out. It wasn't until we got home that I realized they didn't give the body watch and coloring book to my teen. I wasn't going to drive an hour and a half again just to pick up those items... read more