complete nightmare don't not buy from here i brought a 2012 nissan rogue from this dealership had to replace the suspension system brakes and wheel bearing on 3 wheels the transmission pan was so rusted i could poke it and fall apart as well as finding out down the line the little things you don't think about don't work in the car such as the windshield wiper washer my drivers seat back would go down and get stuck and not come up unless it decided it wanted to work This dealer obviously doesn't do their diligence to make sure they are selling a quality vehicle i would say make sure you as a customer does but it seems like if you do there is still going to be SOMETHING that comes up with the car dont make my same mistake and run away from this dealer or offer them the very least for any vehicle but i wouldn't even recommend that RUN FAR FAR AWAY FROM THIS PLACE TAKE MY WORD FOR IT read more

Quality of the 6 weeks after the purchase I had to get a full break job for $1300 I also paid extra for the inspection to make sure the vehicle had no issues went back to the dealership regarding my concerns he took a copy of my break job bill said he would call me it's going on 2 weeks becareful out there read more

Sleazy operation exactly what gives used car dealerships a bad name. They sell junk that is about to die

do not buy anything from them you will be sorry, they sell almost dead cars to the public. shame on them.

Thanks to Ed and the staff at Bianco Auto Sales. You made me and my family feel welcome and gave us a great deal. We love our new vehicle and because you're a group of experienced professionals, you made car buying a great experience. Thank you again read more

Bought a car from this dealer a while back. Ed seemed like a good guy at first, however, when I realized the car was on the brink of engine failure a few days after buying it, Ed said that it wasn't covered by the warranty that he recommended I pay extra for "to be safe." After time and time again of calling him seeing what he can do, he eventually told me there's nothing he can do. Understandably, this dealer sells high mileage cars which may come with existing issues. However, if the car is about to explode directly after buying it, and the dealer offers no assistance to ensure customer satisfaction, then something is fishy. Buyers beware. Read the other reviews and stay far away from this place. read more

I drove 470 miles round trip on a Saturday to purchase a vehicle from Bianco. Three days later a guage on the dash quit working along with the a/c. I took it to my mechanic and he told me all four tires are dry rotted and need to be replaced to pass inspection, bad ball joints, thermostat, leaking transmission line and an a/c switch. I know not to buy a car without having it checked out by a mechanic first but did it anyway. Shame on me. read more

Short: FRANK TRIED TO SELL US A CAR WITH BROKEN REAR AXELS. Long: Frank and staff were very courteous and friendly over the phone. We looked at two subarus. I had to beg and cajole them into letting me get a pre-purchase inspection, which, to their credit they did agree to and even dropped the car off for us (only a 5 minute ride from their dealership but still). I'm glad we did because turns out one of the cars had broken rear axels. The other car was fine, but someone who sells broken cars to people isn't someone we do business with. We took our money elsewhere. read more

Where do I start?! We were looking for a used car and looked like this dealership had a car for us. We drove it and it felt good. No warning lights on. Ed said the car had been recently served. We liked it and decided to buy it. The day after we went to sign the papers and pick up the car. Ed sold us the warranty, saying that there were mechanics all over the country and in the neighborhood who would take that warranty. We trusted him. That's when the problems started. We took the car and literally on the way home after half a mile 3 warning lights came on: oil change, tire pressure and water fluid. Plus, on the highway, the car felt shaky. It didn't feel good anymore. I called Ed. He said to bring the car back to them and have it checked. And so I did. Once they had the car they kept postponing the pickup time to get the car, and they refused to tell us where the car was (we found out later after constantly asking & only by a slip of the tongue did they mention it was in the bronx which they portrayed as being a local mechanic& get this they didn't even know which location in the bronx it was at!). They just kept saying it's at "our mechanic." After 2 days of dealing with Ed and Ricky and their lies, we told them to give us the car back. We went to pick it up and guess what? The car was not there. We decided to wait and after one hour a guy showed up with our car. The guy brought back the car with an empty tank of gas. Now we had an empty gas tank(yes they brought it back empty after we had filled it up with our own gas) same shaking, no fluid. They turned off the warning lights but fixed nothing. In all this situation, during the sale they met our daughter (3 years old), and still sold us an unsafe car, that needed to be checked out by a real mechanic (get this the only mechanic in Stamford who takes the warranty is the guy next to Bianco which they didn't even fix the car there which is questionable...so in the future when problems arise we'll have to drive either out of State or 1 hour far to get it fixed by a mechanic who accepts this absolutely useless and expensive warranty Ed sold us) - The real mechanic who looked at our car had to service the car because the oil was black, there was no fluid and the air filter was damaged. It cost us $300.00, money Ed and Frankie could have spent easily, and would have made them honest (because they kept repeating that they serviced the car) and more serious & genuine. We paid 12k, with a warranty we can't really use, & with a car with a lot of problems that will probably require more money on it. I'm writing this review because I want other people not to make the same mistake, to avoid these people and their boring lies and stories and go to a real dealership, even though it might cost a couple of thousand dollars more. These people at Bianco's are scammers, that's what they were doing in NYC and now they're continuing their craft in Stamford. Ed, when you read this review and try to beg google to remove it (as you told us you have done many times in the past and continue to do with the bad reviews that you expertly accrue) enjoy the money we gave you. Meanwhile, we have to anticipate the problems that will plague us from the junk you sold us. read more

I found a beautiful Subaru in the model and color I wanted, and so I decided to take a chance and drive from Delaware to Connecticut to check it out. I was on a tight deadline, and I really wanted to like the car. The price was almost $2,000 better than similar cars in my area (that weren't even the color I wanted). In short, driving 175 miles (one way) to get this car at this dealership was 100% worth it. From the first phone call with Laura, I was totally put at ease. She and her coworkers are exceedingly competent and also personable. This was my first time buying a car and I worried about experiencing pressure tactics or even just car/financing lingo that went over my head. Everything was smooth and clear to me. The dealership fee seemed completely justified to me. Another huge plus? I was in and out of there in no time at all. I had a few hiccups due to buying out-of-state, so ultimately Laura was apologetic that it took as long as it did. Meanwhile, I had walked in expecting it to take 3-4 hours minimum! It took maybe 2 hours from when I walked in the door for my test drive to when I walked out with the keys. The only negative part of my experience was that on my drive home, my oil level light came on. The servicing that they had had done to the car was all in order (they had in fact changed the oil, and there was enough of it, and it hadn't leaked out as I was driving). I get the sense that they didn't drive the car around for a while to see if the sensors and everything were in order. I need to replace my oil level sensor. The car has 167,000 miles on it; I'm comfortable with it needing a small repair. All-in-all, the price tag made it worth it, considering the minor cost of the repair, and again, the dealership experience was top-notch. read more

I bought a 2004 Mercedes C320 Wagon here, it is a harder to find C-class wagon, especially one with lower miles on it and in good condition. Bianco had this car and the car had been dealer serviced (as per Carfax). I came and inspected and test drove the car personally and then took it nearby to a shop for a Pre-purchase inspection. The mechanic there said the car was a solid car, no rust. I worked with Ed at Bianco, and he made the transaction go smoothly, especially since I live out of state. After getting the car home, I discovered a few issues that the mechanic missed. I spoke to Ed regarding one of the repairs and he agreed they would resolve it. read more

A response I revived from Bianco Auto sales. I called Bianco Auto Sales and inquired about a Subaru Forester. The salesmen felt that I don't know how to buy a car at the age of 58. ( I asked for The out the door price ) I found the salesman to be obnoxious and unable to listen to what I was saying. Only after me asking several times did I receive an answer. At that point. I never wanted to meet that salesman ever. He is the response I received from Bianco Hello Steve, "Steve, We are sorry you feel this way. Perhaps we were trying to educate you as to the car buying process. In your case you called about a 2008 Ford Escape. We were explaining to you some of the highlights like pricing, as per Car Gurus the car was priced significantly below market price. The importance of buying a car with a clean one owner, no accident CarFax. These are all things you should take into consideration. An educated consumer is our best customer. We are here to help and educate you in anyway possible, Don't close the door to learning something new, even at 58. Best of luck to you. Frank Bianco President" Well you folks be the judge. Who didn't learn something here lololol ( within two days of posting this yelp review I have begun to receive responses from car dealers that I have not contacted concerning cars that I am not interested in. If someone at Bianca is using my email to have dealers contact me. Well that would be a crime. Not saying they did, but this is very suspicious.) 12/8/18 I am still receiving offers from dealers I have never contacted. This started after my first review of Bianca Auto. read more

Don't even waste your time here. Go somewhere else. We go there with a few cars in mind. Ed wouldn't let me test drive any of the cars because "we're busy here and we don't do test drives unless you know you want the car". Ummmmm.....that's not how it works buddy. He kept telling me how "busy" they are on a Saturday. We were the only ones there, soooo.......yeah. Every time my husband would walk away he felt the need to mansplain how buying a car works. Yes, I know, this wasn't my first time. I noticed the car didn't turn over as quickly as it should and he had to explain how an engine works. WTF?!? I know when a car is having issues turning over. It either needed a new battery or starter but apparently being a female I didn't understand. When I didn't want one of the cars he kept asking why. He was just nothing but condescending. Like he was doing us a favor. Got the car I wanted somewhere else the same day. It had a little more mileage on it then at Bianco but the sales person LET ME DRIVE IT. It was also $6,000 LESS then what they were selling it at Bianco. They had an extension cord on the ground in front of the store. Not plugged in, just laying and taking up the whole sidewalk. That wasn't safe. read more

My boyfriend and I were looking to buy our first car together and Ty Kilpstein and Ed were nothing short of amazing throughout the process! We couldn't get the original car we wanted and almost gave up but Ty directed us to the PERFECT car for us! An '08 Audi at an EXCELLENT price! Ed helped through the rest of the process and was not pushy or anything of the sort. They helped us out immensely and we were able to go home with a GREAT car in a few days. It was a great experience and I'd definitely recommend to anyone looking! They have a nice selection and truly care about their customers. They even kept in contact with us post purchase to make sure the car was running smoothly. 5-star customer service! Thank you so much! read more

To be clear: I never actually visited this dealership. I called to inquire about an older car with low mileage that seemed to be at a reasonable price, and better yet, fit all my search criteria. When I called, the salesperson I talked to, Ed, seemed nice and promised that he "would put the car aside as sold with a folder with my name on it because there's no reason you wouldn't buy this car!" I was a little caught off guard and wasn't sure what to say, but after we hung up something just didn't feel right. Later that evening, I decided to do more research into that particular car before driving over an hour to test drive. My instinct was right: the car had been in FIVE reported accidents and had three other reports of body damage not related to those accidents. Now, I did not ask the salesperson specifically about the carfax when scheduling my appointment. However, his suave demeanor and attempts to glorify this poor vehicle alone were enough to make me suspicious. I appreciate the fact that they included the carfax on their website....but wish I had done more research before having to call and cancel this appointment. If you plan on purchasing a vehicle from this business, DO YOUR RESEARCH. read more

I would not recommend this company to anyone- When I found a car I was interested in I asked if my mechanic could look it over. I was assured their mechanic will go over the car. I stressed this car was for my daughter who would be commuting to college. The day we drove home with the car- sensors were popping up. They did fix that issue. Shortly after that my daughter was telling me the car would shut off on the parkway. She was frantic. I called the salesman I dealt with, asking for copies of the papers I signed that were never given to me. Soon after that communication my mechanic called the salesman to discuss the issues with the car, at that time the salesman said he didn't remember who I was ~ needless to say from the point I purchased the car to 4 months later- I was told the car needed an engine. It is Very sad how they conduct business. My daughter loved the car and it was gone after 4 months. And so was my money. read more

After having mixed experiences with other dealers in the past I have to say, hands down, that Bianco Auto Sales was the first place I felt comfortable from the moment I walked in. Frank was very attentive and helpful, getting things set up for us right off the bat, and Ed followed up and checked in with us when we went to test drive and look at the cars. Both Frank and Ed were available, but not in your face, and they had a very nice inventory in addition to their extensive knowledge on different brands. Since I had only planned on simply looking at cars today, I was curious about one I had seen online: a burgundy Subaru Outback Wagon with AWD and EXTREMELY low mileage for its year (2001). We saw that car and another Honda that was in really nice shape as well, but I actually walked away the new proud owner of the Subaru! The value of this car was amazing for the price, and both Frank and Ed worked with my budget to get me the best deal possible. And they definitely delivered. If you are shopping for a car Bianco Auto is the best place to go. You won't feel pressured, get talked into a scam, or receive an unfair deal. They are family owned, want the best for you and your family, and it is very clear that they care about their customers and building relationships with them. Huge thank you to Frank and Ed for all of their assistance, today; it was refreshing to not feel anxious about a process that can be extremely daunting and difficult. Very pleased to have a reliable car again! read more

I bought two vehicles from Bianco Motors, Ed recommended I take out warranties for the BMW x 5 and the Lexus RX 300! This was the best advice I've ever been given. The BMW had a oil leak and because Frank went the extra mile with the warranty company I had the whole of the engine oil gaskets replaced! At no cost to myself. Now that's fantastic customer service. My best regards to frank and ed awesome guy's. John f Hilton. read more

I just bought an old Forester from Ed at Bianco North. He was extremely helpful in clarifying its condition, and the whole process was efficient and satisfying--no time wasted, no b.s.! I got a car I love at a great price, in fine condition. read more

Bianco Auto was a pleasure to do business with. They were helpful and honest, and I left knowing that I got a great deal on a used Subaru Legacy in exceptional condition. Ed and the guys are great! read more

Bought a Ford and needed an extra set of keys made. Ed told me to take it to the dealership. $200 plus later, they pointed out the brakes needed to be placed. I went back to Bianco's to pick up another temporary plate (they had messed up at DMV) and was told the real plates would be in the following week. Two weeks later the plates arrived, so another trip to was made. He told me to tell Frank about the brakes - I thought that was their responsibility, Bottom line over $1,300 extra for brakes and a malfunctioning thermostat, I think the car is now in decent shape. I will never use them again, nor recommend them to others. I felt used and unappreciated. read more

Ed and Charlie helped me finance my first car, I have to say that they were very professional I was reaches right after my inquiry about the car and welcoming once I met with them , thank you so much ! read more

I bought a Nissan Murano from Bianco over a year ago . The car needed some repairs recently and Ed was extremely courteous and considerate in taking care of the situation . He made sure the warranty paid for the repair and even got the costs of the rental car covered while the car was being serviced . His team are helpful and professional. Highly recommend Bianco dealership. read more

Very friendly staff, rundown, very sketchy location. The car looked stunning online and very clean and was described as so. Everything seemed to look great before arriving and I even said to a friend this is the nicest dealer Ive ever dealt with if this keeps going this well maybe I'll leave with the car! I drove over an hour to get there and when I arrived there was no lot, no show room, no parking, and no car is sight. A little confused I walked in and after sitting for a few minutes in an office area a very friendly gentleman came over and helped find the salesman I was speaking to over the phone for a few days and spoke to the previous day to say I would arrive at 3pm the following day to see the car. He then asked me why I didn't call him that morning to confirm I was coming, when I did call but got no answer, I also called when I was driving there-no answer. So he told me because I didn't call he would have to take me to a parking garage a few minutes away where the cars are kept. Semi sketchy, kinda weird, wasn't feeling it, but said sure let's see I came all this way why not. Then he suggested I drive him to this parking garage-a little caught off guard and uncomfortable I just felt pressured to say yes and drove us in my car to the 6th floor of an office parking garage?! Very odd. When I saw the car I was a little shocked at first the car was beyond filthy, like it had been sitting for month's. It was listed as black but was clearly blue, and was covered not only in HUGE scratches but HUGE dings/dents/chunks missing from the paint and rims. I started the car and it hesitated and didn't sound right which alarmed me, clearly whoever had this car drove it into the ground. I was told it had one owner which car fax confirmed but clearly the one owner must have had teenage kids who possibly drove the car for years and beat the hell out of it that's the only excuse I can think of for it condition. Keeping an open mind still I get in the car again and the person I brought with me immediately was like absolutely not this car is filthy, she showed me the entire car was filled with dried dirt-even the glove box, and asked if I saw the front bumper was loose-I went to inspect and the bumper for sure was totally loose. When I asked why this wasn't mentioned how horrible the condition of the car was I was told "that's why it's priced the way it is" now let me tell u I saw several cars the same year/price that were in far superior condition. Bottom line: Great staff, weird location/set up, very sketchy area. read more

I worked with Ed to purchase my first car and he was helpful and easy throughout the entire process. He sold my uncle a great car a month ago so I decided to come see him to buy my first car. I would recommend Ed to anyone looking to buy a quality used car. read more

Very pleased excellent sales service all staff well with EVEYTHING service loyalty and extremely satisfied

I wanted to give them 4-5 stars for the service they provided to me when I got my car. However, when I bought the car they also persuaded me to get the GWC insurance (for $800) that will cover ANY repair I will need (until June 2018) Five months later I have oil leaking and two other things. After calling the insurance, I found out that NOTHING will be cover at ALL. So, make the maths: 7 months coverage , and the repairs were $900. So disappointed!!! read more

Ed was right person to visit, He provided me with all info about the car the financing process that needed, he was helpful from the day one until my Honda Accord. he offered me a very good service and great deal, I recommended him to cousin and i will recommend him to any one who not only want to buy a car, but also to have a trusted person to seek advice and help in futur, definitely Ed will deliver each time he promises. way to go Ed tijani asjaa read more

DO NOT! I REPEAT DO NOT BUY A CAR FROM HERE! First off I left a review about 4 months ago because they begged me too leave a review after I bought my car so being that I was happy and the customer service was good I left a review on the treatment! But 4 months of having my car I'm here to write ANOTHER ONE! So I drove my car off the lot on June 28 2016 and everything seemed great that day! Until about a week after purchasing my car I noticed that the sun visor kept falling down everytime I hit a bump so I called Ed and he had it fixed immediately. Which was good! So about a month after my driver seat door lock stopped locking with my car remote so now I have to lock it with the key! I texted ed and he said he would call me and handle it! Guess what my door still doesn't lock! So then about a week after that my truck started sounding like it was revved up Honda so I'm thinking that on it's because I have a truck! Nope that wasn't it so I took my car to a machanic and he said that my muffler was messed up! Ok more money I gotta spend! On a car that was supposedly serviced and passed! The inspection test! So last month my check engine light came on and I took it to autozone to see what code came up! It was the thermostat I took it to the mechanic and he told me that there was no thermostat in my car!! That the thermostat was cut off and they just left a piece of it! So how did this pass inspection? My mechanic told me that they had to turn of the check engine light before I pulled it off the lot for it show up a couple months after I purchased it since it had no thermostat! Today i ended up just taking my car to a machanic so they can lift it up and check out why my car was so loud still! My muffler pipe was hanging off by a thread! So I had to pay to have that fixed fast and I have to go back to get new flexi pipes because the ones I have are torched! I gave these ppl 5,300.00 of my own cash to get this car and yes I understand it's used but damn! They could of fixed it up for me and had it serviced for real! After giving them that much money cold cash! My mechanic told me to report them to the DMV because my car shouldn't have passed inspection! And that's what I am doing! So be on a lookout! I'm a resident of Stamford ct and have been my whole life I'm telling u ppl don't waste your money! Here .. they sell you lost dreams and they make everything sound good get u to sign papers and as soon as u drive the car it's messed up lights come on and it's too late to get your money back! If u decide to go there bring a REAL mechanic with you because they don't service your car! They can NOT when all this crazy stuff is happening to mines after having the car for 4 months! read more

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Bianco took care of us. Above and beyond! My daughter loves her car. Thank you Frank and Ed. Upstanding business!

I recently bought a 2005 Subaru Outback for $10,000 with 76000 miles (low mileage) from a man named Frankie. I was looking for a reasonably priced yet dependable car for driving crosscountry to LA from NYC. He assured me that the car will safely get there, as it will go through a vigorous checkup just for the roadtrip. 2 problems: The engine blew up (hole the size of a grapefruit on top of the engine) at Palm springs, and a slight while that progressively turned into a grinding noise from the rear differential. The engine alone took $5000 to repair. After I called them and explained the situation, they refused to help with the cost of repairs, and dismissed it as "unfortunate". I told them it was unfortunate for both of us, considering now I would have to leave them a bad review. DO NOT TRUST THEM. I've learned my lesson, and hopefully others will avoid purchasing the Lemon Cars they have in their lot. read more

I saw a nice 2006 bmw in the lot and decided to buy it. A fuel injector blew a week later and the owner would not help us out. We had to go elsewhere. Within a month of having the car (I was told the car was serviced and was in great condition) the transmission blew and the seals and gaskets on it were worn out. My car, which I had paid 14,000 for (overpriced for a 2006) now costs 11,500 to repair. I cannot afford this and I have been without a car for one month. I am lucky that family members have spare cars or I would not be able to help me. I do not even want to drive by this dealership. I wish I had seen another review on here earlier from another person who had bought a lemon car on the lot. The owner let me drive off in a vehicle that was unsafe. read more

The 2008 Subaru Outback I bought seemed to be in excellent shape. Six months later the car was leaking oil and the check engine light was on. The Subaru dealer I took it to said it was because of previous inferior engine work. I found out the extended warranty I purchased reimburses a hourly labor rate significantly lower than the repair facilities in my neighborhood charge. In addition, many items were excluded, so definitely something to review. After a $3,000 repair job, the car ran for a couple more months and now the engine control module and the transmission is having issues. I may have to cut my losses and junk the car less than a year less after I bought it. Not the experience I hoped for. read more

We have bought FIVE cars from Ed at Bianco. There are plenty of places to get a pre-owned car, but few that are as professional and trustworthy. Ed, Frank and Roger have treated us with respect and we wouldn't go anywhere else. They stand by their cars and we have never had any issues that they didn't resolve quickly. Their prices are fair and their service is great! Buy with confidence. read more

Would Never Buy Another Car From This Dealer Again, Various Mechanical Problems Showed Up 3-4 Months After Purchase.

Shame on us for not being more knowledgable about cars and buying them but my son picked this place because of their fine reviews. He thought the owner was a nice kind trustworthy person . WRONG. We were sold a car that was so rusted that in less than a year it required work worth almost as much as what we paid for the car !! It's a rust box that was really not even safe to drive and had a hole under the car into the trunk . Do NOT buy a car from here unless you bring a mechanic to look it over or take it someplace . I'm a single mom and spent all the money I had saved up on a worthless car...and drive and hour to do it! If zero stars were a choice that is what I would give ! read more

I bought a 2006 Jeep Grand Cherokee and come to find out 10 days later it has a blown head gasket. After consulting with 3 different mechanics, they all assured me that the car was sold to me in this condition. I understand the car being older than 10 years so it's sold as is, however I also have signed paperwork saying the car was serviced, had a safety inspection and was cleaned. Engine leaks, front and rear differential leaks and blown head gaskets are pretty major things to miss in a servicing. I told each mechanic my story and all told me that they will not fix it unless absolutley necessary because they couldn't believe the dealership selling a car such as this one. I have already been instructed to report them to DMV and am currently doing so as well as consulting my attorney who agrees I have a strong case due to the signed paperwork stating the car was serviced. DO NOT BUY ANYTHING HERE OR LET ANY OF THE MEDIOCRE MECHANICS TOUCH YOUR VEHICLE. read more