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    Fred's Auto Sales & Service

    4.0 (1 review)

    Services - Fred's Auto Sales & Service

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    14 years ago

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    Garavel Chrysler Jeep Dodge Ram

    Garavel Chrysler Jeep Dodge Ram

    2.4
    (118 reviews)

    Excellent service at Garavel! Really customer focused and the people there are happy and helpful!…read moreDan my service advisor keeps me up to date on the status of the vehicle and is a great communicator - not too little/not too much/just right. Also want to call out Chyna who is always cheerful and ready to help. Thank you everyone at Garavel!

    Hi, Just wanted to…read morecheck in to update all including the Garavel team. Back in April i dropped off my car again, I was called a week later to be told that they ordered a part. A week passed by and i got another call, they finally got around to reading my review. I was told the following, that because I gave them a negative review I was going to be treated the Same, and they will no longer service my car, seems like a recurring theme there. If they can't resolve your issue and you post a negative review they decide not to deal with you. I posted a photo here of when the call occurred so that if owners are interested in a training opportunity they should use the call as an example for what not to say to a customer. I left a message for Jeremy Garavel back then but never got a call back, nevertheless, I didn't give up neither did Stolantis, the manufacturer, they are professionals unlike the service staff at Garavel Stolantis followed up every week. I brought my car over to Tasca Jeep in Elmsford N.Y. The problem that over two years eluded Garavel was identified and resolved in two weeks by Tasca. Tasca will now get my buisness along with 5 other Jeep vehicles we have in our family. If you are having an issue with service because they can't resolve it call Stolantis and open up a case. They told Stolantis that they couldn't replicate the issue and that is why they turned the car back to me. The service guy told me that it doesn't occur all the time, as to say, why don't you live with it. I'm happy my Jeep is working properly now. I love my wrangler! Wish I had purchased it somewhere else.

    Land Rover Darien

    Land Rover Darien

    3.3
    (41 reviews)

    The entire staff at land rover Darien are some of the most professional individuals in the…read moreindustry. We had the pleasure of dealing with Lee who is an absolutely awesome asset to Land Rover of Darien! Car shopping is exciting but can also be stressful when you aren't sure exactly the model, trim, etc you prefer. Lee was so kind, courteous and patient through every question we had and made the entire process a delight. Never once did we feel pressured or as if we were on a time crunch. The sales manager & finance manager were also very stand up individuals - hard to find nowadays in the car industry. I am pleased to say this dealership checks all the boxes and was so, so awesome to work with! I can't say enough great things about them! I have plenty of friends who love the brand and I will be sending them all here from now on.

    Buyer beware: Land Rover Darien sold me a vehicle they seemingly did not have a marketable title…read morefor. Deal #30896 has been a nightmare. Five months post-purchase, I have no NY plates and no clear answer on when the 'clerical mileage error' they admitted to will be fixed. They have repeatedly blamed the DMV, but it is clear the issue is with the vehicle's history. Driving a $50k car on dealer plates for half a year is not what I paid for. I am now seeking legal counsel to sue for a full refund and damages related to the diminished value caused by their failure to disclose these title issues at the time of sale. If you value your money and your peace of mind, stay away from this dealership. I have already filed a complaint with the Connecticut DMV (Form K-35) and am moving forward with legal action.

    New Country Lexus of Westport

    New Country Lexus of Westport

    2.8
    (55 reviews)

    I've debated for a few days now on writing this review, but the more I think about what happened,…read morethe angrier I get. We had a lease from a dealership in Virginia but relocated here recently so decided to trade it in around here. Lexus of Westport had the most inventory so we decided to go there. Our salesperson, Steven R. was great. Even Chris K. who called me when I send in my initial inquiry was extremely helpful. Knowledgeable about the cars and helpful with the whole process. Not pushy at all. Our finance director was great - I think her name was Gabby. Super friendly and helpful as well. I was shocked when my husband agreed to trade in our car at that time because he always has to think it over. They had the exact GX470 I wanted. I'm writing this review as someone who is a consumer and also has car industry experience. I've worked as a manager of a luxury preowned car dealership and have spoken at national conferences on customer service for dealerships around the country. My first major issue was that we could not take the car home with us that day. My husband and I still have Virginia licenses because of Covid so we were not in the DMV system. Despite us signing ALL the paperwork and having our car ready to turn over to them - they would not issue us a loaner document with dealer plates because it was "company policy." The Lexus dealership in Virginia had no problem extending us a weekend with our new car to try it out before we committed to it - but this dealer wouldn't even do it when we had already signed the documents? Needless to say I was very disappointed to find out the exact new car I was hoping for wouldn't be ours until Monday. Monday rolls around - guess what? Still not in the CT DMV system. They will call us back on Tuesday. Finally, on Tuesday I took our car in and traded it for the GX. I was thrilled. I drove it a few times that week, nothing major. On Saturday of the same week (we've had the car 4.5 days), I went out to the driveway to go to Target and the back window is completely broken. The car has 85 miles on it - not 85,000 - 85!!! Naturally, I thought someone broke into it so we called the police. When the officer arrived, he said it was impossible for someone to have shattered our back window because all of the glass was blown out on the driveway. There was very little glass in the back of the car. The officer deducted that there was a defect in our back window causing it to break because of how the glass pattern was shown in the driveway. Our car was also locked and there was zero signs of someone trying to get in. We asked our neighbors to check their security cameras. Sure enough - the officer was correct. The back window of the BRAND NEW GX460 just shattered and fell off the car into the driveway. I called our sales rep and he continued to ask me if it could have been damaged or hit. I sent him all the photos and the VIDEO of the window just breaking and falling out of the car from that morning. He said he would see what he could do to help us. Nada. Zilch. Not even a call from a manager to see what happened and how they could help us. I can't even believe a car that we had for less than a week now needs the back end completely redone because the car spontaneously blew out the back window due to a defect and the dealership wouldn't help us. There should be good faith on their end to help us. This is obviously a freak incident with our car and the dealership should be mortified and want to help us any way they can. Instead, we had to file an insurance claim and take our BRAND NEW Lexus to a shop in Shippan to be repaired and not the Lexus dealership. I am angry and disappointed that this dealership who prides themself with SERVICE OF EXCELLENCE could leave a brand new customer with a very expensive car to deal with this on their own. When our lease is up, I will look elsewhere for our new vehicle.

    I'm appalled by my most recent experience at Lexus of Westport. My last three leases were all…read morethrough Lexus of Westport, and I considered myself a "Lexus lifer" -- until now. I visited to test drive a vehicle I was seriously considering. I told the salesperson I wanted to start with Lexus, since my past experiences had always been positive. He told me Lexus values repeat customers above all else. That could not have been further from the truth. I had positive equity in my outgoing lease, which I planned to roll into the new one -- but Lexus offered only half the equity I knew I could get elsewhere. When I told the sales rep the offer was insulting and that I was all set for the day, a manager called almost immediately. He laughed when I mentioned a competitor was offering double, telling me "profit is not a dirty word," then bumped his offer by $500 -- still $3,000 short of what I'd been quoted elsewhere. I understand dealerships need to make money, and Lexus stood to profit significantly from my new lease regardless. There was no need to shortchange me on the equity I'd already earned. I'm glad I found another luxury dealer in the area that actually values customer relationships. It's clear the new ownership at Lexus of Westport cares about one thing: the bottom line.

    Fred's Auto Sales & Service - autorepair - Updated July 2026

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