I've been to this shop many a times, and have had great service. I go in a few days ago to get a tune-up and a tire rotation, as my rear wheel is all worn out. It was a $50 tune-up! A little ridiculous for pricing. All they did was adjust the breaks, which would have costed less individually. And of course they forgot to rotate the tires as well, and did it to another bike, and then convinced me its best not to rotate them. From now on, I'll just do my own tune-up. Friendly service though all the time. edit (4/7)- So today, after test running my bike for a little bit, I noticed that the joint of the Dahon Jack is squeeky, and if I remember correctly, it wasn't squeeky before, and the friendly mechanic told me that he fixed the squeekiness even though I didn't really recall. The level to lock the Dahon was also very tight, and seemed to have bent the joint a bit which made the joint of my folding bike to squeek. I guess It'll just have to do, but I do not remember a squeek before. It's only when I am turning but it would have been nicer before. I contemplate whether I should go back to the shop to get it fixed. Fast forward to later. I get a call from the nice lady over there telling me they found this review on Yelp, and to bring it in. I was a bit surprised, and made the review one more star, however my bike is a lil squeeky now. I guess I'll bring it in. Hopefully it'll be all better. read more

Love these guys. Bought my last two bikes here. Always a good price. Always friendly.

Good shop. Straight forward and helpful staff! Great shop for tune ups.

I would give 4 stars but I seriously can't think of any way these guys failed to exceed my expectations. They spent a lot of time with me building a bike I got stripped. Worked on getting me all the parts I needed, came up short on only 1 screw which I didn't need anyways. Lots of advice, lent me tools and let me build the bike there. Had everything I needed in stock for cheap. Thanks. read more

I bought a bike on Craigslist last week. However, yesterday the tire ominously swelled up and tube blew up! I called BicycleExpress. The person I spoke with said --" just bring the wheel, tire and tube along, and most probably it is just a tube replacement". So I took it in and I have to say it took me longer to find parking than it took them to fix the tube. They replaced it in 5 mins for 9 bucks!! Apparently the previous owner had to put the wrong size tube in the tire. Anyways, thanks Bicycle Express!! read more

Great prices, friendly service, wish they had a better selection of higher end bike parts.

Made the decision to try Bicycle Express after reading numerous Yelp reviews about all the various shops in the South Bay area. Bicycle Express deserves their high rating based on our experience as newbies to the whole bike scene. The salesman knew what we were looking for and dialed us in to the right product, quickly - without a hint of that upsale mentality or condescension towards casual family riders. Nice, helpful people, a great selection and fair prices... read more

I rented a road bike here for a Boy Scout bike trip. There rates were less than half of what I found elsewhere in San Jose and I got a full carbon Felt road bike. There was a hiccup with the pedals, they had spd pedals on it but I typically ride a different type of clip-in pedal. This shop actually loaned me the pedal crank to take home and put my own pedals on (loaning out bike shop tools is unheard of in today's world) and when I attempted to take the pedal off I discovered the threads were stripped. When I took the bike in they immediately repaired the bike crank and had me on my way. Also, I was leaving on a Monday very early and their shop was going to be closed Friday thru Sunday for a holiday so they gave me the bike over the weekend without extra cost while another bike shop in a similar situation said they would have to charge me for those extra days. Anyways, long story short, this bike shop had great pricing, great service, and went the extra mile to make sure I had a good experience. Thanks Bicycle Express! read more

I came to the shop to get my brand new bike assembled based on the raving reviews and I was not disappointed. It was assembled within a day and at very reasonable price; the service and the quality of work are great. read more

These are absolutely a bunch of great guys. Took my kids bikes there and they had both the bikes fixed and us out in 10 minutes.

My boyfriend and I came to Bicycle Express to pick up some new bikes and the staff couldn't have made the process easier. We're both quite tall so and they fitted us to bikes that would work great for us and even put in a special order. Their dedication to their customers and their helpful nature are second to none. I would never hesitate to return to them for all my biking needs and to recommend them to my friends. read more

This place is the ultimate "Mom & Pop" shop. Great customer service hands down.Chuck, is very knowledgeable about bikes as he is cars! All the staff is super a fast and great! They have very competitive pricing and they even hook you up with snacks! The history behind Bicycle Express and the family, is compelling and inspiring and humbling. Bicycle Express have sponsored some very historical bike events and are very involved with the community. Check them out for yourselves! What truly touched me is that this awesome family, is keeping San Jose bike history alive. read more

Great shop with great customer service. They have great knowledge on bikes and they're always willing to help out. Highly recommended if you need service on your bike. Plus, they have some cool vintage bikes for sell too. read more

If you live at all nearby, I highly recommend this shop. Their service is great, their prices are fair, they are incredibly friendly and helpful. The antithesis of snobbery. If you have no knowledge of bikes, they won't look at you funny and walk away. I've seen Chuck fix a flat tire that already had slime in it (the owner had no idea how to pump it up) and replace a tube for a guy for free (w/ purchase) on the spot. All with a gracious smile. I had him build me a fixed-gear wheel for cheap and it is still true after hundreds of miles and a pannier getting smased between the seatstays and spokes (he re-trued it for free) despite the old beat-up rims. The price I paid for the spokes and labor was only $10 or so more than what I paid for spokes alone at the off-ramp (and I had a horrible experience there to boot). My only non-overpoweringly positive comment is that things can take a while sometimes, but I'm never in a hurry, and have never asked for anything to get done quickly, so I didn't reflect that in my rating. This is a perfect example of a great little store where you're willing to pay the extra $ compared to the huge stores because of the great service and staff/owners. They don't have much stock (tiny store), but they have highish-end and cheap quality parts/accessories and affordable student/commuter bikes. Used parts for cheap, free bins with skewers and nuts/bolts etc... And they get regulars who hang out and shoot the sh*t, which is fun while you wait. They should get 6 stars. read more

Nice, small bike shop. The bike lock I bought was cheaper than the same one on Amazon. Helpful and knowledgeable staff. No frills sort of place. I will definitely be going back. read more

Very friendly good. I fixed my two kids' bikes here

i love this shop! i've taken my bike here a few times, and they are always so helpful and friendly. one time, i had a minor problem that took them maybe a minute to fix...i wouldn't have known where to start...but they didn't even charge me. i baked them cookies to thank them! they are so nice, willing to work late or extra hard to accomodate your schedule. i commute on my bike, and they are always willing to get it done right then and there. i love these boys and highly recommend them to anyone!!! read more

Some of the nicest people ever work here. not a super high end shop, but what they lack in high end parts they more than make up for with honesty and good work. read more

My girlfriend and I were in San Jose on vacation and rented a tandem from Bicycle Express. The bike itself was way better than we were expecting... good quality components and very well maintained/tuned. The service was great and the price was unbeatable. I would definitely recommend this place. read more

A very nice store with reasonable prices. I arrive at the store and am thrilled by the number of customers working on their bikes. I came in to buy a used road bike and was expecting to pay $400+ for a decent bike. To my astonishment, a relatively new gt road bike my size (im 5'11) was only $375!!! I quickly purchased this item and am excited to start riding it. 2 thumbs up for bicycle express. read more

Have gone to the friendly people at Bike Express for years - great service, great prices - feels good to patronize a local business, too!

These guys know what they are doing! and they have the highest quality accessories for the lowest possible price. Check them out!

I was in a hurry to get a new headset for my bike and the store was pretty busy. However, Chuck made sure that I was taken care of, and I got my bike in and out within 20 minutes. I would definitely recommend this shop for any repairs. read more

Chuck is the best ! Great work and great service been going there for the last 15 years an always take care of any issue that I have

Wonderful bike store, authentically oriented on bicycles. I bought a great road bicycle on sale and they provide one year's worth of bicycle maintenance. It is difficult to find though located in the heart of the art zone of San Jose. The owners are bicyclists at heart and love bicycles. read more

I just bought 2 new bikes today for me & my girlfriend so we could do some casual riding together for more exercise. I didn't know a lot about bikes & the place was busy & they were short handed but the older lady & The 1 mech their did a great job with everyone! They gave me a deal for buying 2 bikes. They were both set up & sized for us. They answered all of my questions & allowed me to pick out different parts for the bike that I wanted on them as well as swapped out a few for no charge! We got are bikes home & road on them for 1hr & their great! Both Raleigh! I did visit 2 other stores that day & I can tell you this much. Their is a big difference from this 1 compared to the others! I will be going back for any of my bike needs. 1 of the biggest things I saw that made me feel welcomed was the fact that this wasn't some snooty bike shop that just wanted big spending customers! They helped the local kids flat tire needs as well as the older ladies cruiser bike with squeaky breaks fast while I was waiting for my bike & let a few customers use tools to fix their bikes right out front! for free now that's a Local family owned shop with good values. read more

I love this place. it has character, and their repair prices are exactly HALF of what I was charged at a certain fancy bike shop on Meridian in Willow Glen. I've gone there for years now and they smile and greet me when I come in (I get a LOT of flats). I also like the downtown location because I like to see vital businesses in the downtown area. I feel good giving them my patronage. read more

Great place and friendly customer service. We will bring our bikes here for future services.

I would just like to mention how wonderful and helpful Bicycle Express is.I called the other day needing a horn. Yes, the litt thing that goes "honk" that one puts on a kid's bike. They had it and I bought it. As I was walking out I asked if they had my layperson parlance, "one of those thingies that attached to the seat post to make a bike into a tandem". What followed was some great service and explaining. They also said "yes", a used one that I could get for a good deal. I said sure. I get a caln a few hours, walk over, and it was indeed EXACTLY what I wanted and did get a GREAT deal.I can't illustrate enough how important this was to me. My son is autistic and has trouble with balance. He's a bit too heavy for me to train in the traditional sense (I dislocated my shoulder), so I needed something that gave him the sense of riding, pedal and a bit of balance. He took right to it! It was fantastic!The service at Bicycle Express is A-list with the perfect amount of mom and pop.The prices are mothan reasonable.The selection is upper end utilitarian. You may or may not see Lance Armstrong in there (or whomever it is that's popular and not a doper these days), but you WILL see the local athletic rider AND the local daddy, like me!Highest possible recommendation to Bicycle Express. read more

i got my first mountain bike here 15 years ago. they know their parts really well and have a enough variety for those who have a tight budget and those who go all out. great service at affordable rates. just got an old bike from them today and im very pleased with the service and price i got it for. if you live in the immediate area (or not, like me) go here for all your biking needs no matter your budget they can help. read more