I had my bike repaired there. The rear deraileur needed to be reassembled and reattached. The…read moreentire deraileur fell off my bike on my next ride. I was on vacation in VT. I took it to the store there, they showed me how it had been incorrectly reassembled and I took a photo. If the problem had happened while I was at any kind of speed, it could have resulted in serious injury. After ignoring my voice mail, I had a hard time getting him to look up from a magazine he was flipping through when I went by the store today. He refused any compensation for the bad repair, saying that I should have called him the day his repair failed -- I was in Vermont and it was not a day he is open! Even after showing him the photograph he refused to acknowledge his mistake. The repair was only a little over $40, so the compensation I was asking for was a pittance. So, he's sticking to his policies and has earned this 1 star review. Don't go there.

Basically bicycles may be a good trike shop, BUT THE OWNER should never be able to speak the word…read morebicycle. He has no idea what he is talking about and his customer service sucks. I traveled over 25 miles, after calling him and him telling me he had what I was looking for, it was t even close. And even when i was there he couldn't even listen to what I needed. As his web site says we know bikes he surly doesn't know bicycle parts or how to listen. I will never go there again and will never recommend basically bicycles. Good luck to anyone that goes there. do your own research because you will gather more information the. You would ever receive at basically bicycles.

Visiting from Vegas. Rented 4 eBikes for the family. We biked for over 5hrs, using one of the most…read moreserene biking trails we could find. Using Greenway, we went from the Quadrini Bike Shop past Amherst to Bechertown. Saw baby cows, ponds, acres of farm land, and the most beautiful countryside views anyone could ask for. THANK YOU QUADRINI!!!

I'm so glad we found Quadrini Electric Bicycles! My wife and I rented some electric bicycles so…read morethat we could ride from Northampton to Amherst. Bob and his staff couldn't have been more helpful. They have a variety of different high quality bikes, helmets, locks, and even a bike bag so we didn't need our backpack. They are located right on the bike trail, which is super convenient. We rode from Northampton to Amherst for lunch and made a few stops along the way. The trails are great by the way. It was a 90 degree day, so having pedal assist was not only fun, but a much needed break. This means riders of all skill/fitness levels can enjoy the trails. If you're in the market for an electric bike or simply want to try one, you have to try Quadrini Electric Bicycles.

What a pleasure it was today to meet Josh, and Andrew today. Great hang, super fun, totally…read moreknowledgable lads in love with music, and everything to do with bicycles. I tried a used foldable bike and it was ok, maybe, but reminding me of how uncomfortable biking has been for me, not liking a ten speed riding position, balancing, seat height, handle bars awkward to reach, all the things that make me prefer walking! It had 6 speeds but no way to switch the gears. So wanting to follow their enthusiasm and tweak the seat height and the handlebar position we chatted awhile about all kinds of fun things with music, and riding as new gear switches and cables and magic transformed this potential bike into a sweet ride. It felt like a different bike- smooth, easy, I actually said out loud, "I Love it, sold." I love that they're nearby and if the bike needs any adjusting I can bring it to them. They were so fun and kind. I will be back to visit just to say 'ello. Thank you my new friends!

I was able to walk in and get my flat tire fixed while I waited. The technician then took it for a…read moretest ride to make sure it was ok. The price was reasonable and they took good care of my bike. I highly recommend this shop. I'll definitely have my bike repaired there in the future. Its nice to have a good repair shop right downtown. I'm happy with the service I received

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

Super friendly and helpful. Did my boot fitting and was very patient to get them right.read more

Took my bike there to get fixed and they replaced the rear derailleur but the same problem…read morehappened, caught in spokes and mangled it. Someone there really doesn't know what he is doing. You're rolling the dice here. When I brought it to the shop in Belchertown, he found that the front spokes were way too tight and the wheel was way out of true, the rear skewer was about 30 years older than the bike, so not the same skewer that was on it when I brought it to Valley, got the gear shifting problem solved with a new Acera derailleur and all the adjustments for less than $70.

Terrific bike shop. I had a weird sound coming from the front disc break. I was planning 2 days of…read moree cycling around Northampton and the ream took me in and took care of the problem . They were friendly, efficient and very capable. They made good recommendations re exploring Northampton . I highly recommend this bike shop and we had a blast cycling all over Northampton .

I called for help with a bike I purchased on facebook marketplace, they gave me some instructions…read moreof what I could to for a mend on my own, I was able to make some adjustments before coming in but decided to stop by anyway. They looked at my bike and gave it a quick adjustment for the alignment of the tires. I decided to buy a new kickstand that was not expensive and they installed it for free within 5 minutes. I will definitely be back- such friendly people and really helpful :)

Charged me $40 to adjust one brake pad, first and last time for sure.read more

Outstanding service and friendly manners. This place will take excellent care of you and your bike!read more

Expert and patient staff, make you feel like you're talking to family with a large selection that…read moreis very customizable and they cater to your specific needs, running sales every season. 5 The value is superb not just in price but in service too.

Great bike shop, friendly, large inventory, expert knowledge, and fair pricing! Felt very well…read moretaken care of . Both times I made a large purchase , a bike and top flashing for my roof rack, the service was impeccable.

These guys dropped everything they were doing to fix my wheelchair. The Airline crushed this…read moremorning. Friendly and professional. The locals love this bike shop. Thank you Alex and Matt. You saved the day!

I've been a customer for about 3-4 years and bought my two recent bikes from them, a Jamis gravel…read morebike and a Giant mountain bike. Both were previous year leftovers and fairly priced (though neither time did they mention they were the previous year's model); the Giant was ever so slightly used, with upgraded pedals, seat and bar, in like-new condition but $250 cheaper than the current year's model and even better looking. I went for it and no regrets, the Giant looks and has run flawless. Both times an employee had come outside to help me, sized up my needs and directed me towards these two bikes. They scored a bull both times, very happy with the bikes. I've also been in for various things like tires tubes spokes and accessories and can say a few things about their service: One, they're very "covid conscious" and demand mask wearing in the store, well after everyone else has laxxed on masks. Two, they're not unfriendly in any way but I have yet to hear a "Can I help you" as I browse around. They never even seem to acknowledge I'm in the store until I ask them something. I'm personally ok with that but be aware thats how they roll, if you want help, ask for it. They seem very honest and earnest about biking, you can tell this isn't just work for them they love biking Overall they are very knowledgeable and very helpful, if you ask them first. Their prices are competitive and they understand what the customer needs. I would keep buying bikes from them and would definitely recommend giving them a try if your looking for a new or used bike

Fantastic shop. well-curated and technical services are the best in the valley. I am truly picky…read moreabout who works on my bikes and Joe is one of the very best!

Best place to get a quality bike. Best service, not just bikes, Joe's has quality indoor trainers …read more Very Knowledgeable ,friendly . Just a great experience . Jane M