Quick response, have multiple options, and good directions,various choices for different things we…read moreare interested in.

I'm clearing out a house of a late uncle... he has a lot of sports equipment. I thought I might be…read moreable to sell some stuff here, so I dropped by. Wow! They have a LOT of sports equipment! You name it, they've got it. I was overwhelmed with the selection they had... which is GREAT if you want to buy something, not quite as great if you want to sell something because they're in a position to be (and actually, at this point, MUST be) pretty picky about what they buy for resale. Obviously, they're not going to want to shell out $$ for something they don't think they can sell relatively quickly at a profit, so it's definitely a supply and demand kind of thing. Makes sense. If I was in the market to buy something, I'd definitely drop by.

Now Kayak City. I have bought a few kayaks and a sup. Staff is very knowledgeable and helpful. They…read morewill help you even with tie down on the rack on your car for safe transportations

Lol, can't even find their store name kayak city on yelp. That's how misleading they are…read more All month, these folks advertise on giving away a free kayak at international sportsman's expo. I really only went to see GB and hope to get into the raffle and brought my girlfriend. So can you imagine how disappointed I was when I pull up to their booth a couple of minutes past 3pm and they say that they are not giving out any more tickets. I asked why because they stated it doesn't start until 3.30, and they said they began the seminar EARLY. I go to the bass tank and see just a bunch of disorganized people who are not even READY to do the demo and still setting up!!! I hope you guys know that this ain't right and I will never set foot in your store or watch any youtuber affiliated with this establishment. what a joke. i ended up buying a couple of rods and gear from fisherman's warehouse booth and guess what, i am going to order a native titan somewhere else, anywhere else but Kayak City.

Huge shoutout to Anthony for helping me with my snowboard rentals and finding the perfect snowboard…read moreand bindings. He was incredibly patient and knowledgeable. You can tell they genuinely care about getting you on the right setup, not just making a sale. His friendliness made the whole process fun and stress-free. Such stellar service!

Bought 2 Cannondale Tesoro's from this company . I lost the battery key . They were less than…read morehelpful in remedying this situation . I'm just a customer who paid over 5K for two bikes, You'd think they wold want to take care of me , hoping for future sales, but if you're not going to back up and support products you previously sold me, I won't be back . I called three different blue zones in two different states and was treated poorly at all locations. Terrible customer service. Do yourself a favor, go to REI, they were friendly helpful and said this isn't the first time they have rescued a stranded Blue Zone customer. They had my problem solved in less time than I was on hold at the Roseville location of Blue Zone.

I had a great experience with Daniel when purchasing my new bowling ball at Frank's Pro Shop inside…read morethe Rocklin AMF Bowling center. It's been years, but now that I'm in a retirement state of mind, I know I'll also be buying my next bowling ball from Daniel again. Thank you for your friendly good service.

Friendly and knowledgeable. The best pro shop in the area. Daniel knows what he is talking about…read moreand takes good care of his customers.

Promotion gift for the 6th grader. She wants a Jordan. Honor roll... keep that up, we'll get…read moreanother Jordan but I won't give you my mercedes though. Spacious, very friendly store manager. I like this store. Sunrise mall is hardly crowded, hence, it's peaceful to shop... the management of this mall could give this place a boost to bring in the crowd like it is at the galleria.

We got excellent service from this small African American woman who's name started with an A I m…read moresorry I can't remember it. But this is the second time she's helped me. She wasn't pushy or tried to upsell me and was super cool to my daughter helping her choose good quality shoes. Most times I've gone into stores like this I'm overlooked because I don't look like your typical sneaker head but A was on the ball and again really cool.

Service went well and he staff is friendly and knowledgeable. I live in Brentwood and am happy to…read moremake the drive there

Amazing service and Paige was so nice and helpful came from San Jose, CA for a PPT any other PPT I…read moreneed in the area I'll definitely be coming here and recommending my friends in the area! Make sure to make an appointment

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I am 45 years old, Big 5 has been around my entire life. Customer service used to be amazing,…read more. The entire store but especially loved the shoe department. They would help fit you, help you find the best shoe for your needs, check the fit.. The works. In recent years it's changed but today was the WORST. I took my 16 year old in who has scoliosis and different lengths in her legs which causes bad pain. She's at the age where her feet are done growing so time to get some good quality shoes. I expected service like it used to be, I expected to be helped. What I got instead was a rude teen? Early 20s punk who could care less about giving actual customer service. Ask for a recommendation on a good walking shoe? Response "I don't know check the wall". Ask if they have a size of a shoe "I brought out a bunch in her size, that's what we have" ... Yet he claimed he would check the back if I had any questions.. Guess he changed his mind? Part of me wishes I would have just walked out and checked elsewhere but again MY DAUGHTER IS IN PAIN WHILE WALKING so I didn't want to drag her store to store. My husband used to go in yearly for his New Balance update,.. When we got home and mentioned it to him he was "this is why I stopped going... And just use A@azon". I know times have changed in recent years but to me it's sad that a previous amazing store known for good service no longer cares. At this rate I don't know if they are the next old school business that will be the next one extinct.

Terrible service. In addition the $150 pair of cleats I bought my son had a very small mark on the…read morelaces from when he tried them on and the store refused to return or exchange them for a pair that fit my son better.

The young guy who helped us was friendly and knowledgeable picking out shin guard holders for my…read moredaughter. cool shop.

Very well stocked! Friendly, helpful and courteous sales personnel especially Marcel the manager…read moreand cashier Melanie! Location is right across KP Int'l on Folsom but be aware, lots of trees hide the sign to the store!

Easy one here. Went in last week to buy a couple items for my wife's bday... no one in the store…read moreexcept for the register person. Grab a couple items totaling around 65 bucks, cashier is very friendly and cool. Turns out the back massager thing I bought was broken ($49.99 listed on the box) and the gloves I grabbed she already had stashed at her gym ($14.99). Didn't really anticipate issues (I should have assumed their items are broken I guess) so the receipt was discarded. Didn't think anything of it since every store ever will give you store credit if you don't have the actual paper receipt. Nope... wife goes to return the gifts for store credit and see if there's anything in there she wants with the 65ish dollars I paid. They give her a gift card with $29.00 on it... called them and apparently if you return anything w/o a receipt the items automatically revert to the LOWEST sale price they've EVER had on that item so #1 the (broken) massager is marked up like crazy and #2 they literally have the items on their floor that show the price point they're currently marked at that particular location. Bought the stuff less than a week ago, main item was broken, zero attempt at customer service... 35 bucks isn't going to ruin anyone but the principal of thing is a killer for me especially considering brick and mortar retail is dying and Big 5 is already fully outclassed by Dicks and wayyy out-convenienced by Amazon. I already felt like I was doing them a favor by not utilizing those other options.... TLDR - worst return policy ever (and one i've literally never seen anywhere else), not helping your company survive

The front end "Coach" when asked if the constant yelling for donations at self check out was…read morenecessary, was super unconcerned and said yes-it's an ask. Omg, the customer service lady waited for me to ask if she was open to help me then asked what's this for when I handed her 2 receipts for the 2 obvious batteries in the cart. When she finally completed the sale she wanted me to keep moving the basket around for her instead of her putting it where it goes. Unbelievably rude, and couldn't care less about service. With the prices they had also, I will take my business to Target.

Tonight I brought my son in to do a quick stop to pick up some grocery and body wash. Getting…read morethrough the grocery was quick. Everything is upgraded and pleasant to look at. Customer service needs an upgrade too. As a Deaf adult it's already difficult to find cooperative service but this time a worker went out of there way to wave me down to be rude. I couldn't hear what she was saying but she looked upset. My son says she's yelling at us that the line starts over there. She was pointing and saying it again. I didn't want to be in the line I was passing by because the other side of the cash registers are where the body wash is kept. She stands in my way but I move around her and keep walking. My son kept asking why the worker was yelling. I get my body wash but skipped over self checkout since that worker was still there. Didn't get her name, just wanted to avoid her. We got in line with Audy, she was so sweet. I don't know the woman's name from self checkout since out but she was older and worked in the area around 8:30 on 4/13/2026 while Audy worked cash register 3. Thanks Audy for making us laugh and trying to turn the trip around at the cash register you brought back 1 star from a destined 1-star review.