Great customer service at the store. I called the store to check if an item was in stock. The rep Jason was able to find it and hold it at the front for me. They made my day! I appreciate that during these times people can still be helpful and kind. read more

I had Stellar service today with Eric and Isaac they help me find all the stuff I needed for my fishing trip if you need some stuff come to Big 5 of El Cajon and they'll hook you up thanks guys. read more

I went here yesterday and bought a new bat. Great price for a great bat but that's about it. The customer service here is a damn joke. People, if you do not like your job....QUIT! The blonde who checked me out yesterday at the left register could honestly be the biggest, well I will keep this family friendly. Lets just say she was not a "personable" person. I will not go back to this place, just give my business from now to Dicks or Sports Authority!! read more

One of the better Big 5s I've been to. Employees are always offering to help and they keep the line moving. Also seems like they have a wider shoe selection then the others I've been to. read more

Steven from big 5 was a lot of help! My boyfriend and I came in today to get a punching bag man thing and gloves and he was so helpful. He helped us pick a bag as well as take it out of the box and put it in our car! We will definitely be coming back again. read more

Been here for as long as I can remember. Always my go to when I need athletic shoes, or sports equipment. Not as big as the large chains, namely the one across the street, but the prices are great, and the service is a good as well. Always have some kind of sale going on, and they are now emailing discount coupons on a weekly basis. I will continue to be a patron here for years to come. read more

I've always had really good experiences here and I've been shopping at this big 5 since I was a kid. To date I've purchased a couple guns, a bunch of shoes, gear for work, misc sporting gear, etc all from this location and have never had any issues. The staff has always been super knowledgeable and helpful in regards to guns and ammo when I had questions. The sales they have mark down products to a really reasonable price. I definitely plan to keep shopping here and would recommend them to friends and family. My one suggestion, I hope in the future they start to carry handguns and pistols. It would be nice to have a competitor to Turner's, their neighbor across the street. read more

If you know exactly what you need and know exactly where and how they merchandise the store and if you want absolutely no help whatsoever, then this is the place for you! I've been here several times over the past ten years. Have never had a single person offer to help me. Sometimes they're busy but most of the time they're not. You usually visit a sporting goods store for something specific. It's not a place that you go to casually walk through. It's not Barnes and Noble. Plus, it's not in a convenient place. You have to drive to this location. Today there were four employees on the floor. One in the back room with the shoes. Another scanning shoes near the shoe wall and two inside the cash wrap area even though there was only one customer being rung up. A Wednesday at 2:00. Not exactly peak traffic time. After annoying the man at the shoe wall about the two items we came in for and having to get the bag off the wall ourselves and remerchandise the shelf for Jim,we proceeded to the cash wrap. A less than friendly and unpleasant woman rang us up and the transaction froze just after I signed and hit the green approval button. She made a phone call and told me to go to the other side so I could be rerung. She assured me that the transaction didn't go through. Well, it did. I know sometimes this happens and you wait for the bogus transaction to fall off. So I'll check everyday for about a week and make sure I'm not double charged. I get it. These things happen. However, it wasn't handled professionally or with an apology for my inconvenience. I guess she was doing me a favor working that day? Next time I'll try Dicks across the street or Sports Chalet or Target. I mean there are options. Big 5 should have that front and center in their minds or they'll be like Sports Authority,gone like the wind. read more

Big Five Sporting Goods, they should have another star category rating just for you. I always buy my running shoes at big 5 I always get a good deal and a reason to come back. No matter what sport I am into, Big 5 is the best starting point, and always a great gift stop, the email coupons are good, and the print. I've bought golf clubs, hats, sleeves, shirts, and of course shoes, sometimes only a point of reference. Your employees have always been helpful, and friendly. Long live Big 5. read more

Great variety and awesome deals! All the way from hunting to soccer! Staff walking around is very nice and helpful; however the female CASHIER #1975168 had poor customer service and was disgruntled, what really makes the difference if you come back or recommend this establishment, NEXT time I'm going to DICKS sporting goods. read more

Big 5's baseball bat return policy is very bad. Basically, the customer is abandoned after purchase. One day after purchase, and after the first Little League game of use (1 game with no horseplay) the $90 Easton bat is dented. Big 5's response: "Contact the manufacturer." Sure, they state the policy in advance, but couldn't they aid in the contact instead of simply providing a phone number? And one day! Thanks for nothing, Big 5! read more

I'm writing to balance the ridiculous one star ratings. I have been here many times and have always found great items at good prices- specifically their knives, glasses and shoes. Usually service is top notch! read more

Almost always buy my shoes here! They have a great selection! My son, husband, and brother also get shoes from here. We have also bought sport's gear, camping gear and clothing here. They always have something on sale! read more

I did not find a pair of shorts in my size. Leanne went above and beyond to help me locate. Fantastic customer service. You earned a customer for life. Well done Leanne! read more

I went to buy a pair of tennis shoes on sale. They did not have my shoe size. The salesman was so helpful, he went to the front desk and called other nearby Big 5s to find where they had my size. He then reserved the shoes for me to pick up later. read more

Be careful shopping here they had me run my debit card three times saying their machines were down so I ended up paying cash and I found out from my bank I was charged three times for it now I have to fill out forms and dispute it read more

Okay store. Seems a bit packed and cluttered. The service is okay. Some times I get help right away other times it is hard finding staff on the floor who can help you. The parking is a little narrow and pulling in and out is bit of choir. read more

This review is actually for Courtney who helped us at the El Cajon Big 5 tonight. Her customer service was amazing as she helped us find matching pants at another store for a jacket we wanted at this location. She had the best attitude, disposition and was so accommodating. We will definitely come back to this store because of our experience with her. I hope management knows they have a star customer service employee. read more

Good prices on shoes, unless they are new the current model, then its the same as other places. The customer service is good as well, im always greeted by the cashiers or manager. And whenever im checking out they always ask me if I found everything alright. read more

I have never stood in a store so long and had workers walk past me multiple times and not once asked if they could help me. I finally got ones attention and asked for help and they were very dismissive. I went to a different section in the shoes and that same worker, who knew I was there and looking at shoes, ignored me. He would disappear into the back and pop his head out and disappear again. Very frustrating. Other shoppers were having the same frustration as I was having. Worst customer service I've experienced in a long time. read more

I went in this morning to inquire about a product. I asked the salesperson a couple of questions about a Mossin Naganet antique Russian Rifle. His replies were short & then turned his back and walked away. It's pretty much what I expected, i.e. Big 5 is just not the place to go for a firearm. Customer service was awful. I will not return there for anything. read more

I thought I liked Big 5, but it turns out they stick it to their customers. I'll never darken their door or spend a dime at Big 5 again. The air pump inside an air mattress when bad. I've only used it 4 or 5 times since I bought it earlier this year. They refused to give me an exchange. They said they have a 30 day return policy. The return policy is NOT mentioned on their receipts. They said they had no obligation to publish their return policy. Well, I have no obligation to spend money at their stores! I've spent 1,000's of dollars at their stores over the past 22 years for my kids and myself. And this is the loyalty they show to their customers. Big 5 customer loyalty sucks! Goodbye Big 5! read more

Bought a pair of shoes. Steel toed; hurt my feet bad. But I wore them for 4 hrs.; couldn't change them at work. Brought them back (dusty); manager let me exchange anyway. He could have been an ass about it, but wasn't. He was very polite and did the right thing. The new shoes are great. Have been a steady customer, and will continue. Like your shoes! read more

The manager Josh has the best customer service by far! It was a simple exchange, but he made the experience very pleasent.

Got a great deal on something I really needed here... Very helpful!