Great local store and selection. Whole team is great and Kim is super knowledgeable and friendly!read more

They are buying cheap workout equipment that is not Olympic grade & way over charging for what they…read morehave . Very flaking staff when trying to meet multiple times to view equipment before buying .

Run away. I ordered a 5 station cable machine. The description stated and verbally confirmed by…read moreMike that it was in great cosmetic and mechanical shape. When it arrived, it was in horrible shape. Basically false advertisement. So I didn't accept the delivery. I asked about my refund and no response. What a horrible experience. When the delivery guy has to keep apologizing for the condition of the equipment, you know that's bad. AVOID.

Bought a solid Cybex machine from these guys and they delivered it to our house in the Seattle…read morearea. I was super impressed because they partially dismantled the machine so it could through the narrow doorway of a spare bedroom where they put it back together. I had an issue with it about six months in and after I reported it, they came up and replaced the battery and it seems to work like new. I would definitely buy again from them and I'm happy with my machine.

I see why this store is closing. The dumb kid working behind the desk working the evening of 3/16…read moreis a complete idiot. Walked in and no hi, hello, good evening... just goes the store is closing. I was like not till 8? He's like no, for good. Whatever, turned around and walked out. Good riddance to bad rubbish...

I needed a stationary recumbent bike with a wide seat that I could lean back on…read more They didn't have anything like I wanted but the sales person figured what I needed and told me where I could get it. I love stores that take care of customers!

Wow I was looking for a rowing machine and communicated with…read morethem a couple times via email. Went in the store today and spoke with a very knowledgeable employee and came home with a great machine. Buy local and get an excellent price and service. Thanks

I've been back here multiple times and every time has been excellent. I have over the years bought…read moretwo treadmills, an elliptical, weights, mats, balls, etc and have had zero issues. The staff is very knowledgeable and takes their time listing to their customers needs and explains the difference between the machines to find the one best one. I am very happy with the service I have been provided here and will definitely keep coming back!

11/7/2023, My Step Master is 110% All That !!…read more Keeps me in shape with a good regular sweat.

I ordered a C6 exercise bike several weeks ago to arrive to the new home we have been waiting to…read moremove into. I was told it would take 30 business days to arrive (first of all, just say I won't get the bike for at least 1.5+ months, Nautilus). I got an email this morning stating my order would be CANCELLED if I did not email someone named Ted Vlas from Consumer Protection a copy of my Driver's License, Registration, Utility Bill, Voter Registration?! of my former address (from which we moved, but at the time of my order, and still is my billing address, my parent's home, until I update it). I am not providing this info over unsecured email, for a piece of exercise equipment?? And why didn't you collect this info when I placed my order over the phone to avoid delays? My parents ordered the Nautilus treadmill shortly after I purchased this item--and I will inform them to cancel right away. I've been on hold TWO HOURS and counting! To test out my theory that Nautilus cares more about sales than customers after they've purchased, I also called the sales department from another line. Guess what, I waited less than a minute and sales rep Susan Howe provided awful service once I explained I wasn't interested in purchasing, rather needed help on an existing order. Eventually I was rerouted to a voicemail to the Customer Care line. I never got to a live person on that Customer Protection line. Oh well. I hope this review saves someone a headache when thinking of spending $1k on an exercise bike.