Just left the store about an hour ago. The cashier staff is so rude and unwelcome. Can't even return a Hello. I purchased an item that was marked on sale but I was charged full price. When I asked the cashier he said the price I was being charged was the sale price even though box had a price of $24. Pretty sure I overpaid. Wouldn't come back here read more

BIG 5 Sporting Goods - Sporting Goods Near Me - Santa Ana, California

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They have a nice selection always have lots of Cel prices and the staff is very knowledgeable and helpful. I've been going here often and on for years and would return again. read more

They say they don't provide restrooms for customers but online says it's a "standard amenity for convenience in this stores of this type". I think it's important customer can shop and be convenient. It's a business if it's not accessible then customers won't come back read more

BIG 5 Sporting Goods - Proof it says the Big 5 sporting goods provides restrooms for customer use. - Sporting Goods Near Me - Santa Ana, California

This big 5 is super helpful, everyone is super friendly and every time I come I always find what I need I appreciate you guys for everything read more

I bought a self inflating air mattress on line and it was too big for my back packing trip so I wanted to return it.They sent me two emails and 24 advertisements. Then, they said I would get a different email from federal express. The email contained a QR code that was not able to be scanned by me or any local businesses. when I called fedx they said I had to call big 5 but they were at lunch. when I called back the representative was very short and snooty and said she could send me snail mail and it would take two weeks to arrive. I asked for a label by email and she was not coiperative wit my request. I told her the nearest big 5 was over 100 miles away. I had to call PayPal to file a claim. read more

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Great customer service. Location is clean and offers products I haven't seen in the market.

I don't usually write reviews, but my experience at this Big 5 was unacceptable. I had an issue with a product and asked to speak with the manager, whose name I think was Chad. Honestly, I barely remember because his attitude made it clear he couldn't care less about helping customers. He was dismissive, unprofessional, and acted like I was inconveniencing him for simply asking a question. Isn't the whole point of a manager to assist customers when there's a problem? Instead, I got rude responses and eye-rolling like I was asking for the world. All the other employees were very helpful except for this guy. You can tell no one over there likes him. I won't be coming back to this location. If Chad--or whatever his name was--thinks this is acceptable customer service, he's in the wrong line of work. Do better. read more

Im not giving this a 1 star because this review is not on the store itself and its products, rather than on 1 employee's rude behavior. At check out I went to use a coupon, LESLIE went ahead and told me "I'm sorry but we don't accept 3rd party coupons" I asked what do you mean where on the coupon does it show that you do not accept 3rd party coupon, it was a valid coupon with a barcode and expiration date. She then proceeded to in a condescending way say "It's just store policy I'm not going to accept it, would you be paying by card or cash" so I asked her to show me where in the store it say I can't use it. She says "I don't know". I continue to pay for my things and ask for a number I can call to verify that this is true she gives me a store card and says I can go online and look for the info myself. I asked for her name, got my receipt and as I was leaving I turned to see her and her co-worker talking about me. Well now, I called the Corporate to ask if this "POLICY" was true, and surprise surprise ITS NOT TRUE AT ALL. Melanie, the girl who is helping me with this customer feedback report said Ms. Leslie should have taken my coupon without a problem as long as the coupon was valid with an expiration date (which it did) and a barcode (which it did)!!!! Honestly, I have used coupons here ALL the time, I love shopping for things at Big5 because they always have what I am looking for, but this girl was just not it!! read more

This place is a joke,, Im coming for some ammo, Ivan said that there's no body with license to sell, manager was not there to,, he call tustin store and they where unable to let him know ,if they carry what i was looking for,,,we coming 30 miles away and they want me to get back tomorrow,,, I call customer service and they close from 12:00 to 1:00 pm,,, oh well,,, read more

My goodness talk about the worst customer service experience! Esther was obviously hating her presence at her job. I have to give it to her though she was doing her job however, She greeted customers as they entered. But it was THE UTMOST unpleasant forced disingenuine greeting ever. I'm glad I wasn't greeted when I walked in the store. Forced communication because it was unfortunate that she encountered my question. Not returning EVER. I would much rather drive to anahiem and spend more money elsewhere then support this store. Which is sad because I'm Al about supporting local and underdogs. Sorry big 5 u lost a loyal customer. read more

Haven't had bad customer service in a minute and my god was this a refresher. I Came to buy swim gear on 04/01/23 . There was 3 employees (young women). These girls CLEARLY didn't want to be there. 1. We asked for help finding a product and verbatim by one of the 3 "although that product says it was delivered to us yesterday. I can't guarantee I will find it for you. I mean, I can call the manager but I'm not guaranteeing I'll find it for you." .... Girl just say you don't want to do your job. As a business owner if I'd seen my employee treat a customer like so....... I need to do a better job at hiring and training. 2. One of the other three was ringing up a customer and was clearly taking longer than she should. I told the 2 other girls. "Hey, can you help your team and help ring up the rest of the customers?" The same girl from the aforementioned "the other register doesn't work!" THE REGISTER WAS ON! I was like "you're kidding right?" We ended up leaving. And let's not forget. #3 . I went to go buy swim gear. Speedos. They didn't have any. Hey BIG 5 franchise. I'll let you in a little secret. It's co-ed swimming season (SPRING). It's sad to see you're not truly invested in the community. Sure, we (Santa Ana) may not be known for predominantly white sports. But there are still swim teams. BE BETTER. smh ‍ read more

I want to give a shout out to Angelica and Enrique and the other young lady who rung me up on a last minute purchase. Thank you for not closing the door like another BIG 5 did and they were nice. I got what I needed so thank you. read more

Gave me some dead rotten nightcrawlers. Already all dead and smell terrible, look at it. read more

BIG 5 Sporting Goods - Rotten dead nightcrawlers - Sporting Goods Near Me - Santa Ana, California

I came here looking for work boots. I asked for 4 different pair of work boots in 9.5 and they didn't have a single pair! Not one pair! Unbelievable that in 2022 you can still have this problem! How is that even possible? Don't come here if you need anything because chances are they will probably be out! read more

This store has way too low a yelp rating to be honest. Went in to buy some tennis grip just now. the store is clean, organized & easy to find what I want , HUGE selection. I had to spend a few minutes browsing even tho I know what I came for just to check out all the cool stuff. The two guys upfront were very helpful and kind. They told me which other stores had more grip Incase I need more. there was no wait to pay. The price on the Wilson grip I came for is cheaper than amazon. How can I write anything bad about this location??? I can't. I'll come back and spend money with them probably for the holidays or if I need anything else soon read more

Awesome customer service. The manager (sorry forgot his name) helped my mom review surveillance footage to see if she had lost her driver's license at the store. He took the time to help us out and that deserves a review in of itself. Thank you. read more

Big 5 isn't a bad chain to frequent, as long as you're not looking for fancy, name-brand sports gear. They offer inexpensive equipment for cost conscious shoppers. Tip: This particular link in the chain is fairly cramped, without a lot of elbow room. You'll find lots of boots and helmets from non-top brands that priced to move. I can't rate this place any higher than two stars because of their poor customer service. I bought a bow and arrow set as a present for my nephew here, and it broke right after I gave it to him. When I tried to return it, they told me that they couldn't help me; they suggested I contact the manufacturer :-( read more

I wish I can rate this a zero star but it's a disgrace to my family just by giving it a one star.The manger refuse service because apparently there was a lot of people inside and they where closing soon. It was just 12:00 and the Manager is gonna stand there and say it's closed after checking the store hours placed outside the door. Not long after one of the employees tells her there's only 4 people in the store. When the maximum amount of people is 18. After, I left see accepted service to two white couples. Personally, my family and I had felt as if she was discriminating us because we where a colored family. However this isn't the first time it has happened to me at this big five. THE MANAGER SHOULD BE FIRED!!!! read more

This particular Big 5 failed miserably to meet the minimum customer service expectations. Seriously! You get there and it's like you don't exist. You're pretty much in your own. It should be called Self-Serve Big 5. And for cashiers they should rather have virtual cashiers because the cashier who "helped me out" was sooo apathetic and rude. She had a bad attitude, no smiles, and just seemed she hated her job. Veryy, very, very, very bad service! If I could give a zero I would. read more

The worst customer service ever experienced. As a business owner, I know customer service is everything. As soon as I walk in the door I wasn't greeted, on the contrary was being looked at like I was a thief. The manager "Christina" should be demoted. She doesn't care about clients. She doesn't know business. Or maybe I wasn't white enough. I recommend you go to Sports Chalet or a different location. Where they value their customers! read more

Bad Bad service the guy at entrance not good actitud the cashier very slow when you ask for something they dont answer well ....very desappointed never be back to this Store !!! read more

This Big 5 is mediocre at the best of times. I really hate the layout of the store, it makes no sense. Walk in and you'll be greeted by a strange display of crappy little items like gum, toys, shoe laces etc. That's most likely the only greeting you'll receive here, since the employees are usually far too busy to address customers. Not many stores are as poorly merchandised as this one, it's crowded but not with anything particularly useful. I noticed an abundance of backpacks which were on the same rack as kick boards, cups and tents... Uh...? Now let's talk about the volume of the music. I can't hear over the music they play. Recently I was shopping for fins but I needed a pair in a smaller size. Then the hunt was on, relying only on my eye sight (they deafened me with their obnoxiously loud music) I finally tracked down an employee. I shouted my question and he seemed to understand me, I saw the guy's lips move, but I have no idea what he said. I still go in this Big 5 every so often to see their MLB stuff. Of course, in order to preserve my hearing and my sanity, I go in for only minutes at a time. read more

Been here several times. All the employees are always helpful, respectful and management is so great! Lots of selection

It is a very small store for the amount of merchandise they carry. They don't carry a huge selection on workout attire or different brands. The employees were all very attentive and helpful. And a lot of low prices. read more

Small sporting goods shop...or maybe it just feels small cuz of its layout. Good selection of camping mats & tennis rackets. Helpful staff too. read more

BIG 5 Sporting Goods - Store front - Sporting Goods Near Me - Santa Ana, California

I was in the store for about 25 mins as the only customer but not one of the 5 employees took a moment to acknowledge me. Instead, I got to hear the two women talk trash on their boss while the three men LOUDLY discussed some woman two of them were planning to "Eiffel tower." I was holding a camping backpack to purchase, but was a bit offended by the latter conversation and decided it was time to try sports authority. It was probably a one time experience, but I can't imagine how horrified I'd be as a business owner if I knew that's what was happening in my establishment. read more

This is a small store, relatively slow most of the time, and it has a weird layout. Staff has always been friendly with me, and most of the sales people are helpful and know what they're talking about. Can't beat Big 5 sales prices! read more

Called before going in & spoke to them about a Exchange I wanted to make & everything was good & cleared over the phone. My husband & I went in to do the Exchange & the so called Hispanic Manager was a punk! He thought by his rude words & attitude that we were gonna walk away but my husband told him straight up & he went to hide in the back room. Worse place & bad Customer Service & I think its time for that "Manager" to hit the road. We had good service with the Hawaiian gentleman who is no longer there!! NEVER GOING BACK!!! read more

I called on my way there to ask about a certain item. I was quickly put on hold by the cashier. I was left on hold till I arrived there. I assumed the cashier was really busy with customers. I walked in with no customer in sight and the cashier was standing far from the phone fixing merchandize. I was furious.. I informed the manager how showed me little action towards the cashier.. He was helpful yet as I was checking out the cashier was there with attitude that I didnt like. Very poor customer service skills. I prefer to drive a little extra to go to another branch next time. read more

Went there today for a gym bag and a pair of shorts. They were helpful but didn't know their products. I was looking for a bag with a shoe compartment, and they said they didn't have any. After looking around in different sections we found an under armour that has it. Overall helpful, friendly...I would recommend this place. I will come back know for more gym clothes. read more

I was at this Big 5 today and the service was excellent... I made a purchase and return and it was handled with a smile.. good job guys.

It is a very small store for the amount of merchandise they carry. They don't carry a huge selection on workout attire or different brands. The employees were all very attentive and helpful. And a lot of low prices. read more

Called to have someone hold merchandise for me, that was great. Arrived and store was pretty empty. Was left standing at the register for 10 minutes while the workers acted busy. POOR customer service. read more

I called in to check if they had my size on some boots, I was left on hold for over 10min the guy never came back. Horrible customer service. The guy didn't even identify himself when he answered. Would never hire these guys to work anywhere. read more

If you're looking for customer service in shoes, don't bother. Although there were hardly any customers in the store, I had hunt down someone to get the shoes from the back and they didn't check back to see if I was happy with them or if I needed any more. I did self-serve with the boxes they had on the floor and finally got fed up with the lack of cystomer concern and walked out without buying anything. read more

I have been here a few times. I got 2 pairs of skates from this very store when it frist opened and since, I've gotten a few sporting items but I must say... last few visits have made me feel so unconfortable about being inside the store. Last 2 visits has been slow when in the door but the staff has treated me like if they were in a rush to get me out of the door. I rather get my sporting good from cheesee places like werehouse shoe sale or even target, anything but this store. read more

No stars for the service I came in to day at 11:00 am it was horrible I got new shoes at some where else.

A few months ago, I decided I needed more exercise, so I went to my local sporting goods store, which was in this case, this Big 5. The minute I walked in, I was greeted by an incredibly friendly "Hello!" by a cashier girl with a charming smile. I was then approached by a smiling male youth who immediately offered assistance, which I gratefully accepted. Since then, I have visited this Big 5 many times, and have seen many of its employees, all with the same charisma and charm as the first two I encountered. The name tags of the workers show what year they started working at Big 5. I have noticed that many of the workers have not even worked there for a year, judging from the "Serving you since 2015/16". Despite this, the customer service they have provided me has been nothing short of excellent, and they serve with a warm caring that one would only expect a seasoned veteran sales associate to have. Overall, I am thoroughly impressed with this store, and will continue to purchase from them. Some of them of course have some rough edges, but I believe that they are doing a splendid job, and they should continue doing so. read more

I was waiting to see some bb guns for nephew, granted I was standing in front of the display while 3 employees were in the front counter talking. They do not read minds so i dont blame them and went to talk to one of the employees, a young african american guy. I asked him if he can help me and he didnt acknowledge me he just put his cell phone down and picked up the store phone and requested someone to show up at dept 1. I said thank you and he still didnt say anything and still didnt look at me. I went back to where the guns are and waited( not exaggerating 15 minutes) standing there. The african american employee saw me waiting a couple times and still couldnt help me. At this point i wont lie i felt ignored, and left. I will not be shopping here anymore. For whoever wants to go to a big5 store i highly recommend the big5 store in tustin on 1st st. I've never had to ask for help, they come up to me and ask if they can help without being annoying, and always answer all my questions. Beware everyone! all this happened 11/30/2017 around 8:30ish if the manager cares. read more