Really great service on my Sunday visit to Big 5 in Yuba City. Helpful staff at the sports shoes area and a very nice young lady at check-out that handled the sale quickly and accurately. Very clean and organized shop. The stock in this store was awesome. Shelves full of merchandise and numerous sales currently on athletic shoes. I downloaded the Big 5 app. and was really surprised how many unadvertised items were available to app. users. I will definitely be coming back to this Big 5 location. read more

Just walked in to buy a pair of tennis shoes and look for some hiking boots for a big trip I'm taking soon. When I walked in, nobody greeted me. I walked straight back to the shoe department and was there for 20 minutes and not one person came up and asked me if I needed help. When I was walking out, went right by the girl at the register, and she did not say one word to me. Not "Have a nice day," nothing. I was trying to give some local business, but I guess I am ordering online. Sad. read more

My husband is disabled and I can hardly get him to shop anywhere. We always enjoys shopping at Big 5 because they carry a little of everything. Manager Stephanie, is the best. We are in there so often that she calls my husband by name! He has called the store looking for a specific item and Stephanie is always very professional and friendly as well as helpful. Thanks Stephanie, you make Big 5 a great place to shop. Mrs. Steven read more

Don't mess around and get there 15 minutes till closing...doors already locked and they're sweeping/mopping.

The customer service is very friendly and helpful good prices love the place the checkout was great I recommend this shop.

Horrible customer service or lack of, come in to purchase a product and several employees just walked past me several times as I stood there for 15 minutes. As they socialized in the little office, not once did they ask if I needed anything. Never will I step foot inside this establishment again. read more

Went in asking for shoes told the shoe salesman I stand on my feet 12 hours a day and the guy looked straight at me and said "I don't know anything about shoes"he is the shoes salesman when did they stop training people. Shaking my head . read more

Smaller than some Big 5 stores, but usually has what you are looking for. If you are not familiar with big 5 they typically have a variety of off brand products at deeper discounts sometime than even wal-mart. Big 5 is best to hit on specific sales dates. read more

I would give zero stars if it was an option. This store's service is consistently TERRIBLE. Terrible is being kind. It's actually non-existent. Yesterday we walked around the store for about 15 minutes looking for elbow pads. Not once did anyone acknowledge our presence in the store or ask if we needed help. As we were walking out of the store without finding what we needed, one of the two women standing at the register said "goodbye." There were no customers in the checkout line, but two women standing there talking. Every time I've been in the store the service is inadequate. If I'm looking for shoes the clerk eventually shows up, acts like I'm interrupting their day and brings a box of shoes that may or may not be the size I asked for. I sold shoes professionally. We were taught to bring out the shoes the customer asked for and another similar style in the same size. The clerks need some serious training on service and attitude. I know first hand it's difficult to find employees that want to WORK, not just stand around and get a paycheck, but if this store wants to stay in business there needs to be some professional clerks. There are brick and mortar stores going out of business every day because people can shop online. We can also drive to Roseville and have more stores to choose from and actually get some assistance in the store. Yuba City has limited stores to shop in, so this Big 5 is still in business. I suspect if there was a Dick's Sporting Goods in Yuba City this Big 5 would shut it's doors in a short time. read more

What happened there no employee work ? The sign said open but there's no employee? Now at 11:13 am/ 04/27/2019. I come inside the shop, the sign said is open but there no people work here... wow where's the employee????? I need someone help me to find a different size soccer shoe ???, read more

I went in today to buy some air horns for a family members graduation and was treated disrespectfully by a cashier named Frances , she threw the change at mine and my friends hand , and proceeded to give us a very dirty look , I will not be shopping here no more due to this horrible experience terrible customer service , do they hire random people off the streets wowowwwwwwwwww. read more

I'm going to update and knock off a star. While we had great help everytime we've gone there to buy stuff, and still like the prices and selection, the attitude you deal with during returns is just kinda rude and not very pleasant. We've purchased hundreds of dollars worth of stuff, and each time we'd clarify with the sales associate their return policy and that it will be 'no hassle', and they've always insisted that it would be quick and no hassle. However, out of those multiple hundred-dollar purchases, some of the items didn't work out, from a chair frame breaking (not even at a joint, literally on the steel pole, was flimsy garbage), to a sleeping bag that was already pilling and dethreading on first use, we just didn't think they were worth keeping. Well, they allowed us to return the items, and these were on two seperate trips with different sales associates, but their attitude changes reeeaaalll quick when you say you have a return. They were, at best, cold and callous, and at worst rude and snooty about it. And I've been there, I've worked retail, and I'm sure in a smaller store like this you have daily sales goals and all that, and returns might hurt that (my only guess for them being rude about it); but, I'm willing to spend quite a bit of money, I just like to make sure I'm getting good bang for my buck, and if they were instead being helpful and not rude about the matter, I could probably be talked into purchasing something else instead of walking out of there with cash in my hand. It should be pretty evident when we're returning a $10 item on a $250 receipt that we're not trying to run some sort of game or anything, but yeah, did not like the rude interactions and is tempting me to not come back and purchase gear from here. I've still got many many more things to buy, guns, fishing gear, camping gear, etc, but we'll have to think about whether we'll buy from here, or just use Amazon where at least I don't get any flack for returning an item. Like I said, the sales associates when we were buying stuff were awesome, but those who helped us during the returns were very rude about the whole ordeal. read more

The store is kinda small, but they have it pretty well packed. It's in a pretty nasty part of town too, but the employees are the greatest. They know the meaning of "Customer Service". Friendly, very helpful, and they all seem so very happy to be working there. read more

The poor salesman helping in shoes was very nice. However this is the second time quite recently, that I have been there where they are understaffed. This normally wouldn't prompt me to write a negative review however the manager kept pulling the only sales person on the floor away from customers to do things like stock. This is frustrating while you see 10 other people waiting to be helped and the manager just stands by and will not help you himself. My impression on management both times has been very poor. We will now consider driving to Roseville instead of staying local. read more

Yuba City Big 5 is the worst place ever! The 2 or 3 times I've been there the children working are goofing around and never help! I am fed up and will never go back! I'm so frustrated and annoyed with my experience. I don't mind driving out of town to get better service and to go to a clean store. read more

Bought two pair of New Balance shoes for $91~ after tax and that was a good deal. The person at the shoe department and the cashier were very helpful. I would come here again for my shoes needs. read more

Lots of products of an average quality. It's about as organized as your crazy hoarding aunts garage. Don't let that stop you if your in a bind for a solar camping shower. If they are on sale, the store wide treasure hunt maybe worth the effort. read more

I stopped at one gun store and got "Customer No Service". I told my wife "Let's go to Big 5". I wanted to buy a shotgun. The young man who helped me get what I wanted was very helpful. If I want to buy another long gun, I'll go there first! read more

This store is extremely cluttered and associates are never helpful or friendly. I tried to return an unused baseball bat. It had no markings and was perfectly shiny. Because the plastic was taken off, I was told that it cannot be returned because they can't resell it. I asked why it could not be resold and was told that customers would not buy it. This is speculation and I explained that this is not disclosed in the return policy but was denied. We are limited in Yuba City to this as our only sporting goods store so we have due to no competition. I will make the drive to Sacramento to Sports Authority or Sports Chalet next time. I am sick of doing business with Big 5. read more

I dread thinking of going to big 5. I can never find anyone that works there for help and when I do they go to get something and never come back. The store manager during the day was unhelpful and very rude. The sales people acted as if they did not have time to assist me. The store was so disorganized I couldn't find what I was looking for. read more

What a horrible store. I tried to purchase some sunglasses, but I could not get any help. I found some glasses, but they were locked inside the glass cabinet.I waited until someone finally came out of a room which is located behind the counter which appeared to have a two way mirror. I asked the person for assistance which he replied, " yes, I'll be right with you boss." Wow, I was shocked by his reply, but I waited several minutes. I saw him helping several other people, but me.... too bad. I used Amazon and ordered my sunglasses. read more