My husband & I had a wonderful date night staying at Castlewood Cottages recently. We stayed in the…read morehaunted manor cabin. The attention to detail was beautiful & the room was sparkling clean, bed & pillows were soft. We had an amazing night stay , thank you so much!

I have had these cottages on my list for YEARS. When we first pulled up I was a little worried…read more This place doesn't look the best from the outside, just being very honest. Then we parked and the check in area was locked so we started to panic but luckily someone came right away. The maps given for directions were poor but that was the end of the bad. The room was amazing! It was huge and beautifully decorated. They also had cute costumes in the room for you to use to dress up and take pictures. The room was very well cleaned and this is greatly appreciated, especially since the room was large and had a running water feature. Can't wait to come back and stay in another room.

My family and I had a great time on big bear lake. Are cabin had an ole school cabin feel with all…read morethe amenities. We loved the game room and the spa tub outside. The cabin came with pots and pans for cooking utensils and even napkins. Also nice towels and soft comfy pillows and bed spreads, big nice beds for the girls they loved that they had their own room with big nice beds. There was a nice size tv for my husband as well to watch his morning news. We made breakfast and went out for lunch and dinner. The location was amazing right off the lake and right down the street from the village and all the nice restaurants and eateries. Most of all the staff we booked with was amazing so friendly, attentive and informative. Thank you all for the hospitality. We will be back again.

The cabin is absolutely perfect for our family of 5. It's cozy and down home mountain vibe feeling…read morewith lovely perks of a keurig, electric fireplace, jacuzzi and cozy beds. The family fun garage was a blast for us. Card games, sports on the tv, and pool.. Thank you to the owners for sharing their gem!!! I have no affiliation with them, just had a fantastic 4th of July with my family at a great cabin!

I really enjoyed my stay and I'm going to give you the good, the bad and the between as I saw it…read more There was a lot to really enjoy but the best was the jacuzzi inside the room. It was huge and the water was always super hot and the shower was hot right when I got out of the tub. A little soap goes a very long way with bubbles, proceed with caution. The room and the spa were very clean, there was a sticker on the door with the name of the person and the date that our room was sanitized which was reassuring to me. Once inside it smelled clean and everything looked clean. I did take a bottle of Odoban and did a once over but it was during COVID paranoia. Whenever I stay anywhere I strip the bed and put on my own sheets and blanket but when tearing the bed apart our white linens were very white and clean. I read reviews about a rouge hair or two and myself having very long dark hair I find it silly that it would be a huge deal, even in the most immaculate environment one is bound to pop up, trust me, I know but I understand with COVID everyone needs to be on top of their game with cleanliness. I found the location to be really convenient, it was close to everything we wanted to do. We had several exchanges with the owner, we checked in after midnight and she was friendly and professional. Since we were both working remotely due to COVID we decided we wouod like to stay another night if they could accommodate us and she was very courteous and made the process easy and that extra night actually turned into 3 extra nights! I suppose one could find the rooms dated, I personally felt like they were cute and cozy and felt cabin like,I didn't mind the decor at all. We stayed in cabin 16, I was able to scope out 17 and has been updated recently and is more modern. They both cost the same so I would probably go with 17 it's really the best bang for your buck. Finding our cabin at night was fairly difficult if you are able to check in during the day I would definitely say do that. We eventually found our cabin, they all look the same and aren't marked terribly well. The parking is a bit tight I came straight from buying a new fairly expensive car so I had to park a few different times until I was satisfied I would avoid a door ding but that was probably new car paranoia and if you don't arrive after midnight like a dummy you'll probably have a better chance at choice parking. Once in the cabin I saw there was one of those QR codes on the wall for you to scan and when you do they offer a coupon code that can't be applied retroactively of course so I was kinda bummed by that because it only required a 3 day stay to receive the discount and we stayed over twice that long so perhaps it could have been offered. I found it online as well so before you book look online for coupon codes because they're available. I found booking straight from their website was less expensive than Expedia and the other travel sites. For the price I think this place is unbeatable. Just when you thought I was going to shut up I pop back up... I forgot to mention that one night a family checked into one of the family cabins and they were out until after 10 pm and they were loud eventually I called Cathy at the number she provides for you to call if you need anything and within 5 minutes she had sent someone to take care of the issue. I'm not sure if any of the cabins are pet friendly but I know that the one we stayed in was not and that was really the biggest issue we had. I have a 4 pound Yorkie with separation anxiety and he's grown quite accustomed to going everywhere with me so we had to hire a pet sitter and I really missed my Lil guy! I wish they allowed pets of a certain size with a deposit. Other than that I can't wait until it's time to go back. We went in the last week of April for my birthday and the weather was perfect. Not too cold but you still definitely get that mountain experience and since it's the off season everything is very affordable. Remember to look for that coupon code online and to book through their direct website and the price is unreal.

Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

It must have been that we were there on a None- vacation weekend and this place could use a More…read moreinviting atmosphere; the lobby was So unappealing. The suites had two beautifully designed rooms that had a view of downtown,You can see the construction of the new Pool too. I loved this place-Enjoy the spacious White Tub. Very comfortable and well maintained.Definitely coming back

We went last Friday for a 'Girls Trip'. I was uber excited since I haven't been here since I was in…read moremy 20s (pssst I'll be 57 next month). Let me first off mention that around 9:00pm-ish the entire Big Bear Valley region was blacked out due to winds, and this was done by BBEV it was announced earlier in the day, but if you aren't signed up for email or texts (which apparently this Club was not), you were caught unawares. This impacted our experience as we were sitting down for dinner at 9:00pm and all of a sudden (snapping fingers) it's pitch black... EVERYWHERE, not a glimmer of light in sight. We thought, of course, it must be a temporary condition until we went on Reddit and read that it would be off until 3:00AM. We received no notification, via texts (this is the form of communication at this property), from the hotel, no Safety (formerly known as Security in the hospitality industry) to make sure people were ok. We didn't have candles, and our phones weren't charged, etc. Then our water was turned off due to a leak in our building in the morning, and Engineering knocked on our door to let us know, and that's when we got the update from the hotel staff. This was around 10:30am. Bill in Engineering was so kind and patient as we asked, what I am guessing, questions that probably had been asked all morning, LOL He also opened our garage so we could get our vehicle out. From here on, this review is based on our first impressions and the end of our stay. We arrived after 5:00pm, and check-in was quick and courteous. The place is very spacious! The kitchen is roomy and great for preparing meals for a large group - just beware to bring EVERYTHING... this isn't an Airbnb you'll need to bring all seasonings/condiments, etc. needed for preparing a meal. I recommend taking advantage of the grill outside. It was super easy to use, and convenient for outdoor dining on the balcony where there is a round table to seat about 4ppl. The dining table was HUGE and perfect for our 5-course meal. There is a built-in desk area someone can use as a workspace if needed. Living rooms are inviting and open; however, the TVs are not SMART TVs - this shouldn't be a problem if you plan to relax and spend quality time with whomever you are traveling with, but do keep in mind they do not have access to Netflix, Prime, AppleTV, etc. It's strictly cable. The temperatures drop considerably in the evening... we turned on the gas fireplace and enjoyed the ambiance. The day after the blackout (power was returned at 1:00pm), we had breakfast out on the balcony. It was comfortable and quiet. Bedrooms are large, and the bathrooms are ample for groups that are coming with multiple guests in each room. Soaking tubs, walk-in showers, and double vanities are fantastic amenities here. Imagine my glee to find they supply Crabtree & Evelyn Shampoo, Conditioner, Body Wash, and Lotion! The TVs in the rooms are small as well, and are in the armoire... you'd be better off bringing your laptop or iPad to watch something, since these TVs only have cable access. We did use the pool, but didn't take advantage of the jacuzzi as there were a lot of kids in there. The clubhouse was inviting, and we made a point to taste the popcorn, and I made myself an English Breakfast Tea (Twinings). In this area is also a Coffee, Latte, and Hot Chocolate brewing machine. I like that they have a library located on the 2nd floor overlooking the lobby. I didn't use the gym or the billiards room, but I did take a peek - large and clean, from what I could tell. BTW, the village is located immediately outside the gates. A short 5-minute walk will have you at the cafes, restaurants, bars, and gift shops. If you didn't bring groceries or forgot something, Vons and Stater Bros are about a 15-minute drive down the road. If possible, request a unit that has a view of the lake... not all of them do, but you can request in advance, and it would be based upon availability. It's a little outdated and has dark interiors, but I am looking forward to my return for a 'do-over'. Respectfully Reviewed.

Love this company! We booked the most amazing cabin in 2023 and are heading back again, of course…read morebooking through them. The entire process is seamless and the team is so pleasant to work with, especially Ally. Ally truly goes above and beyond. She's incredibly informative, thoughtful, and makes sure you have all the intel you need before your trip. She even shared helpful local resources like bensweather.com for updates from their local meteorologist and pointed me to where to check road conditions, then followed up with an email including everything to make it easy. She also gave the best cabin recommendations tailored to what we were looking for. You can just tell she genuinely loves helping people. She makes you feel less like a customer and more like family. Pro tip: it's way more affordable to book directly through them than through Airbnb or other third party sites. Highly recommend!

I had an amazing experience with Ally and Ernesto at Destination Big Bear. I was in a really…read morestressful situation after I lost my ID at an Airbnb, and they went above and beyond to help me navigate everything. They were patient, professional, and genuinely cared about making sure I was okay and taken care of. What could've been a nightmare turned into a smooth experience because of their help. I'm so grateful for their help and highly recommend Destination Big Bear -- especially Ally and Ernesto. True customer service like this is rare. Thank you both so much!

This place was so fun ! Perfect little getaway. The room was clean and quiet. The showers were…read morefreezing. There was a hiking spot literally across the street from the cabins that was easy to use. The views were beautiful. Local restaurants were delicious and the locals were polite. The property manager was so helpful and gave us lots of suggestions for things to do and places to eat. Check in was quick and easy. They have a fire pit that was beautiful to sit when the sunset. They have a little axe throwing section and cornhole that was fun to play with. The hot tub was down which was a bummer. The pool was clean. Would definitely go back !

For one night, I rented a standalone small house. It was near the main road, but the noise did not…read morebother me. Short drive to the Village. The owner has an 8" telescope and may let you look through it on a clear night! There is an apple tree west of the houses; if you ask permission in September, they may let you pick some apples. A few issues: Wi-Fi usually works but tends to disconnect especially if the resort is full. Shower ran out of hot water, perhaps a heater issue. Landline phone did not work, and a few lightbulbs needed replacing

This was the perfect time to visit here. Before summer starts when it gets really busy…read more It was quiet so sleep was fabulous. Very comfortable room that was super affordable, clean, immediate hot water with great water flow. They hadn't switched the heat to air so had to keep the sliding glass door open at night but it was still cool out so was a good nights sleep. Hot tub/pool outdoor. Coffee/ hot water available 24 hours. Only had lunch at restaurant once but it was delicious. There was a nice game room next to the restaurant with books to read and fun family games. Hotel is at the end of the town so was quiet with lots of parking and easy to walk to shops. Very reasonably priced with 24 hour staff. Wonderful place to stay to visit Big Bear.

Great location, clean and wonderful hospitality. Those are…read morepluses. One big minus, there is no AC, so the room gets super hot and stuffy. Hotel doesnt disclose this important tidbit until you're checking in, when it's too late to back out. They suggested I open the window for "fresh mountain air", but failed to mention the window has a security feature where it only opens one inch. If you book here, get a balcony and at a minimum ask if the AC is up and running.

Absolutely zero complaints. Easy check in, property well kept, everything we tried to use worked…read more(just know the BBQs have a timer for gas flow-look for the easily missable signs. ). Kitchen well appointed. We had a view of the lake and a gas fireplace. Parking close to the building, and lovely adult-only jacuzzi with a lake view (we were in it often). We will definitely be back

Close proximity to the downtown area. Had snow yesterday…read moreand the next day, the main walk way was cleared of snow. Staffs were great. Activities available per day. Bbq area available. Jacuzzi for 18 and over. Main heated pool. Play area and small gym. Our room had the best view. March 1-3,2025

This is my favorite place to stay in Big Bear! There's 7 cabins and most of them have their own…read moreparking spot included. My cabin #17 has 2 skylights in the living room which is where the king size bed, jacuzzi tub, and gas/wood fireplace is located. You can buy a bundle of firewood from the front desk for $10. I also bought some self burning logs in addition to the wood and that kept my fire going for 2-3 hours. There's also a smart tv where you can log into Netflix or other entertainment apps. The kitchen has a small table, a portable hot plate to heat up food with a saucepan, a small refrigerator/freezer, coffee maker with filters, microwave, and plates, mugs, glasses, and cutlery. If you want to save money buy some easy to prepare food and drinks and you can also get coal for the public barbecues. The Village is a 5-minute walk away so you can check out the many restaurants, bars, gift shops and movie theater.

The place is totally run down . We stay at the same cabin every year, this time the place was…read morehorrible. Piss stains ALL OVER the carpet, refrigerator was filthy, mold in shower , baseboards and wall rotted . Floor all saggy like it was about to cave in. Water heater all rusted and amazing it still works. Place smelled like mold and piss. Will never stay again. Also the WORST BED I've ever tried to sleep on .

Perched where the rugged timber meets the glassy expanse of the lake, Hotel Marina Riviera is a…read moremasterclass in atmospheric alchemy. It feels as though a chic, mid-century modern salon collided beautifully with a high-toned, rustic American West outpost. The architecture honors the soaring terrain of Big Bear, using clean, geometric lines that trace the slope of the mountains, while the interior hums with a quiet, bespoke luxury. Smooth, high-end finishes--polished walnut and rich leathers--marry flawlessly with the coarse honesty of native stone. The crown jewel of this alpine sanctuary is its sublime wellness experience, an immaculate haven for the body and spirit. Here, the contrast therapy is poetic magic. You can purge the high-altitude chill in the deep, enveloping heat of the saunas, or melt into the bubbling, starry embrace of the outdoor hot tub. For the ultimate awakening, the shock of the pristine cold plunge cuts through fatigue like mountain air, shocking the senses into absolute, vibrant life. Steps away, the sparkling pool acts as a gateway to the elements. For those who hear the siren call of open water, the seamless transition from resort luxury to an open swim across the vast, pristine lake is utterly liberating. Through it all, the views are a visual symphony--the lake stretching out like hammered silver, cradled by a dark fortress of pines. The staff embodies the very spirit of the altitude: completely chill, attentive, and entirely devoid of pretension. From the crackle of the lakeside fire pits to the curated aesthetics, the vibes are flawless, offering an elevated, restorative sanctuary in the sky.

The staff are very nice but the pool is dingy and the rooms feel like a motel 6. If you pay the…read moreexorbitant fee for a cabin, expect to be across an extremely busy street from the actual hotel with no crosswalk, unless you wanna walk two blocks to the nearest light. Our cabin and our friends cabin we're both up against the cabin housekeeping must do laundry and the front porch had bags of garbage stacked on the front porch up into the ceiling so we felt like we were living in a garbage dump. There were no towels by the pool despite requesting twice. This didn't just happen one day this happened all three days that we were there. The cushions on the pool seats were disgusting and they felt too dirty to sit on. Housekeeping was sparse and as of this writing at 4:30, I had to request, they still make up the room. Tonight they're hosting a holiday event and as hotel guests, we will not have access to the restaurant or facilities unless we pay an additional $280. This is an overpriced motel six with very kind staff.