I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

It was a very stressful situation and Cregger made it worse. The plumber was rude to me and I…read morebelieve it was because I am a female. They overcharged me by 2000 dollars. The GM said they had to pay for their 85,000 trucks. I spoke with him today and told him that he did say that and on another review, he lied, and did say exactly what i quoted. I do not make things up. He said they spent 15 hours on my job, another lie. (suggesting they were looking for materials which somehow took an additional 10 hours) They spent 4 to 5 and did not even work the entire time. They are THIEVES. STAY AWAY FROM THIS BUSINESS

For more than 25 years I've given my business to Trevarrow Hardware and Trevarrow Plumbing. I love…read moresupporting local business. That ends today. I will not recommend their store or plumbing services to anyone. My 93 year old mother-in-law called them out to resolve a slow draining tub issue. They came out 3 times and never fixed the trouble. Each time telling her it was all set. I went to her house today and witnessed the trouble myself. The tub is filling and draining slow, just as she described. I stopped by Trevarrow and explained the situation and asked if they could come out and help resolve the issue. I was not asking for anything for free. Just trying to schedule them out to help resolve the issue. I was in no way angry. There was no reason for me to be since I wasn't really involved in the previous service calls. My mother-in-law is 93 and very hard of hearing. I just assumed the difficulty communicating was the issue. They told me they would not come back out to her house and that I should call another plumber. After 25+ years of supporting this business, I'm done. I will not return to this store for any reason and will recommend to everyone I know to give their business to someone else. If they can't help out a 93 year old whose family supported their business for decades, they don't deserve my continued support. It's a shame, but that's that way it is.

Dave was very efficient, worked on two toilets and checked out the sump. Would certainly recommend…read moreTrevarrow.

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.

Quick, nice and courteous. Did not make me feel like an idiot for explaining things in my terms…read more Trustworthy, affordable and definitely keeping in my Rolodex.

I have had soooo many plumbers over the 20 years in this house flanked by huge maples that clog our…read moresewer and storm drain. This company is the best and I will only use them from now on. Great service and the fairest prices around. Trust me, I've tried all the others!

Great response time after initial request for a quote. Customer service on phone was very polite…read moreand everyone was professional throughout the whole process. The tech that changed my garbage disposal was on time, followed all COVID safety protocols, was very nice and he had paper covers on his shoes for entering my house. He was very efficient and also patient with all my questions. Also, he gave great advice on how to keep my disposal unit running it's best. Great business and now my new "go-to" for all my plumbing needs!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

I am the maintenance tec. for a company that has two locations in Rochester Hills. We were using…read moreanother plumber when I came on board, me experience with them was short lived. The first day I met with them they had three strikes and out! They couldn't give me an appointment time, they didn't call when they were on the way like they said and then it was going to take three weeks for them to get the parts they needed and would call me then. I sought out Tom Buckhave on line and made a call he came out the next afternoon made a list and came back the fallowing day and took care of our issues. Three weeks later the other plumber shows up unannounced, I told him that we were no longer in need of there services and that two days after he was here, three weeks ago, I had the problem resolved with our companies new master plumber and your companies unprofessionalism lost our companies business. Since then we had issues at are warehouse location, Tom came out that morning accessed the problem, the main water valve had to be off for the repair, with hundreds of workers in the building that meant the job had to be done after hours, that was not a problem for him, he came back later that night and made the repair. Quick to respond, master at his work, you can depend on Tom he explains in detail what he's going to do and why, and based on our experiences with him, our company would highly recommend him and we will be doing continuous business with him in the future.

I've used Tom Buckhave for 25+ years for all sorts of plumbing jobs including replacing sump pumps,…read moreinstalling faucets, replacing toilets and recently certifying backflow sprinkler and sump pump valves required by my city. Tom is always very responsive and does outstanding and affordable work including cleaning up as needed. On a scale of 1 to 10, Tom Buckhave is a solid 10.

Called for 24 service and operator informed me that they do not have 24 hours service even though…read moreit's on their ad.

We, unfortunately, had another plumbing issue. Like the previous plumbers (Taylor and Anthony)…read moreWill was skilled, professional, friendly and customer oriented. He also provided information regarding what we have to do in the future regarding another matter. As always, we were very pleased with A-fordable.