waterworks came out next day after I called. They were on time called ahead to verify that I would…read morebe home. Bryan the service tech was very polite and knowledgeable about my plumbing issues. I would highly recommend Bryan and. the waterworks crew for any of your plumbing problems. Thank you so very much

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Bob is a gentleman. Great service and best quality. I highly recommend him for any plumbing or…read morebackflow water testing.

I ordered sprinkler backflow test. Tom came in and did a very good job, replaced the broken part…read moreand passed the test. I told Tom that I also have a stop valve under kitchen sink needs to replace. Tom replaced it with a very reasonable price. Good Job, Tom!

I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Sewer line was clogged. They were able to come out the next day. They used the power auger and…read morefound roots about 40' away from the house. Once it was cleared they ran a camera and showed me where all the roots are coming in. Friendly repairman who answered lots of questions I had (get your monies worth people, ask them questions!) It was steep at $423, but he gave me some top money saving advice.

Horrible. Had a bathroom clog. Charged us $900 but refused to use an expandable cutter. Had another…read moreback up and now they are now trying to sell us new pipes for $2500. Not trustworthy.

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.

Quick, nice and courteous. Did not make me feel like an idiot for explaining things in my terms…read more Trustworthy, affordable and definitely keeping in my Rolodex.

I have had soooo many plumbers over the 20 years in this house flanked by huge maples that clog our…read moresewer and storm drain. This company is the best and I will only use them from now on. Great service and the fairest prices around. Trust me, I've tried all the others!

I'm new to the area and a friend recommended Nelson Brothers. Easy scheduling (good) but the the…read moretech did not show between the scheduled window of 1-5pm (prior job went long) so they rescheduled me at 2pm the following day (good) and sincerely apologized for the delay (also good). At 3:45 the next day (today), I called their office to inquire - tech is on his way. The tech calls me at 4:05, I'm 30 minutes out!! I explain that is not going to work. I thought you were out front. The service manager then calls me (good) but I cannot make their time work. So as the customer, I (we) have no recourse but to use someone else. I need better communication and a strong commitment to service. I will NEVER use Nelson Brothers because of this experience because it's my only recourse. Applauld good service and shop elsewhere when it's not delivered.

I called them to get estimate on new water heater. The sales person came next day and did a look…read morearound and said we did not need tankless (uneconomic and no real need) and quoted a power vent gas heater without giving a model number or manufacturer name. I refused to e-sign till they specified in the quote the make and mode. I called them and the salesman told me they use Lochinvar and it would be the 50000 btu model. I look at the quote and it clearly said 40000 btu (no make or model)so I called and left a voicemail asking them to require with make and model on the quote. no response Till now

I've used Tom Buckhave for 25+ years for all sorts of plumbing jobs including replacing sump pumps,…read moreinstalling faucets, replacing toilets and recently certifying backflow sprinkler and sump pump valves required by my city. Tom is always very responsive and does outstanding and affordable work including cleaning up as needed. On a scale of 1 to 10, Tom Buckhave is a solid 10.

Tom was very professional and tried his best to fit me into his schedule when it was convenient for…read moreME. Who does that? He had me explain the problem, walked me through options and gave me a quote up front. When he got here he encountered other, smaller issues and just did them along the way. I think we found our new plumber!

We, unfortunately, had another plumbing issue. Like the previous plumbers (Taylor and Anthony)…read moreWill was skilled, professional, friendly and customer oriented. He also provided information regarding what we have to do in the future regarding another matter. As always, we were very pleased with A-fordable.

Called for 24 service and operator informed me that they do not have 24 hours service even though…read moreit's on their ad.

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.