Horrible experience! They sold us two bikes that weren't the specifications we were looking for…read more When working with Matt, the salesman, I was clear I was looking for a 50cc scooter. He showed me the options that fit my size needs and we decided to purchase two. The scooters we were sold are in fact 109cc. I was lead to believe during the entire process that what we picked did fit our needs and upon going to get insurance on my purchase I was shocked to learn the motor size was double what I had asked for. The salesman seemed knowledgeable and we had multiple conversations on what I was looking for, and he assured me the ones purchased fit our size needs. Now we have two bikes that I bought under misguidance, all for the sake of closing a sale and getting commission. Then the financing took forever cause they made mistakes with the paperwork. It's not that I wouldn't recommend purchasing from this dealer but I would make sure to ask questions and read over all paperwork first before making a decision. We trusted our salesperson and were misled during the entire process and ultimately purchased two scooters that don't fit what we needed them for. *UPDATE* Lee, the manager, called me within 12 hours of this post to offer multiple options to help rectify the situation. Not only did he call, but the salesman Matt called and personally apologized for the misunderstanding and to take accountability. I have purchased many items in my lifetime and have almost never received a follow up quite like this! They have gone above and beyond to do the right thing, and I truly wish more places cared about their customer service and brand integrity the way Lee and Matt did today! Thanks again to the Jonesboro Cycle and ATV folks for reaching out and making it right!

I purchased a polaris Northstar 10-1-2024. The company agreed to hold it until our house was…read morefinished being built. November 2025 we took ownership. It was slightly used with only 400 miles on it. Only 90 miles of driving back and forth to my garden later and the front passenger wheel made a pop scrape and immediate stop. It broke but I purchased a warranty so I took it in. The first thing they asked is if I hit something and I didnt as they could see no scratches or damage. The tech told me the screw holding the driveshaft to the wheel should never come off but it did allowing the damage to occur. This should never be a part a customer needs to watch or maintain. He said because bearings are damaged they won't cover it. I said I have a warranty and I drove it to my garden only. I did nothing. Lee said he would do his best. Lee called me and said the owner personally denied my claim and I asked for a call. The owner never called me. I got sick and was in the hospital for a week and when I got out I called back. I asked the lady for the owner and she laughed saying no. She said she would have the warranty manager call me. I have all call records as well. No call for another week so I called service and asked for Lee. The warranty manager was covering a shift so I finally was on the phone. I also found my warranty paperwork now so I know its all covered and I let him know that. He said he would speak with his manager and call back. He called me back and said even if parts are covered if a bearing breaks its automatically denied. I said your selling in-house warranty covering bearings and using it to deny claims. Thats not right. He said he knows but at least he got the price down for me. I told them to do the work at this point they held the vehicle hostage for a month. #BBB

I honestly can not say enough about this shop!! They are absolutely amazing and genuine honest…read morepeople. The repairs are super quick and very fair prices. I wish I lived close by I would only have Gary work on my motorcycle. Bit of a story but just shows how great Gemini is.... I was making a trip from Upstate New York to San Antonio. Second day In the trip and Saturday around 2pm I hit something in the road and snapped a bakers dozen rear spokes right outside of Memphis on the interstate. After talking to the Harley dealer in Memphis 2.7 miles from where I was and being told they don't work on spoked rims, which is mind blowing, I called the Harley dealer right across the border 17 miles from me they said it would take weeks and they honestly didn't have anyone that knew about spoked wheels. The Harley dealer recommended me calling Gemini. Called them up and explained my situation and with out hesitation they told me to bring it in and they will get me back on the road. Well the tow truck was a nightmare to deal with but I didn't get there until 6pm those people stayed over 2 hours after they closed to wait for me and trying to get me back on the road. Unfortunately there was nothing Gary could do my rim was too heavily damaged. Told them I was renting a bike to finish my trip and I would be back in town on Thursday. They had my bike fixed ready for me Wednesday. Super nice people. You don't get that in a shop anymore where they honest care about the customer and not rip you off.

susan, gary and vince family run gemini cycle supply the place to get all your v-twin needs and ol…read moreskool customer service from the top down. they are a true service oriented dealership. great visit and great catching up. all the best! duncan the butler group atlanta, llc

Family owned business operated by awesome knowledgeable staff. They will work with your schedule…read moreand provide seriously good work. Clearly the best choice in Memphis for motorcycle repair.

This place is the best. I took motorcycle in for some mechanical service and upgrades and was in…read moreand out, easy peasy and at a fair price. The mechanic was really good and went above and beyond making sure things were right. Quality work and professional service. I highly recommend Silverback. This is now my Go-To for motorcycle repair and service.

I had a very positive experience with the SCS Team. My older side-by-side required parts that were…read moredifficult to source, and most service providers were unwilling to assist. Silverback Cycle Services was the only company willing to take on the project. Within five days, my Arctic Cat was repaired and performing well. I appreciate the excellent service provided by SCS and am grateful to have their expertise available in Arlington.