I had a bit of work done here over a few different appointments (four new tires, new tire pressure…read moresensors, control arm repair and oil change). Diego and his team did good work at a fair price. He was responsive, professional and honest - something I don't come across very often these days. I highly recommend Tire Up and Diego specifically!

Best tire buying experience I've had! Very honest, professional, fast and fair priced service got…read moreme in and out quick! Thanks! I will be back for future services! Thanks so much!

Brought in car for suspension issues. They made me pay up front before they even got the right…read moreparts. The original quote they gave me was wrong, so they increased the repair cost by 33%. They didn't receive all the right parts until a week and a half after I originally dropped off my car. Not communicative

I would not recommend this place. They will make your vehicle worse then what it was before you go…read morein. They had my vehicle from 8:30a.m. until 6p.m. and then I had to return the next day just to spend another 9a.m. to noon there and my bolts where loose and my steering wheel was up sidedown. The owner did not care and stated that he didn't care what I said.The job was suppose to be 4.7 hours And I was over charged with the clicking sound not I have never heard from my vehicle. God closed one of their shops but he can close all of their shops if they keep on doing the devils work. If I could I would not even give them a one start.

Found these guys on Facebook, they had what I needed. Responsive and great value. Centrally located.read more

If you're in the Tucson area desperately searching for a tire shop to get you fixed up, THIS IS IT…read more I was on a road trip from California and had a puncture in my tire. Took it to Discount Tire and they tried selling me two tires (because they didn't have my tire size) for over 500 bucks. I called here asking if they had my tire size and they answered promptly. They were super nice and not only did I get two almost new tires with amazing service, he charged extremely reasonably. If I'm ever stuck in Arizona again this will definitely be where I go, and I recommend this shop to everyone.

transferred a set of tires from Prince to Kolb so would be a closer trip for me. no problem in my…read morechecking out the tires ahead of time, before installing them. great value on a nice used set. first time dealing with them and completely satisfied with their staff and service, will go back again for any tire service and will recommend to family

when I called the shop, the young man told me that for a used tire it would cost $25 for the size I…read moreneeded. I told him I needed said come I have them he ended up charging me $180 for two used tires and that doesn't even include a warranty. I was so angry beyond the 2 1/2 hour wait that it took that I highly recommend finding another business that is honest and has fair prices.

Efficient service and good value! They put on tires I brought for the same price that Walmart would…read morebut with better attitude and service. I'd recommend them and return!

So happy we found this place thanks to Tucson Jeep Facebook page. Job was done quickly and they…read morewere not pricey at all!!! Everyone was friendly. I have another vehicle that I need to buy tires for and I'm glad now I know where to go!

I've been going to R&G for over 30 years. They're great…read more They deserve their tips. Really. -Mike

They work with the customer to create a win-win situation. They have great customer service and are…read morewilling to take the time to listen to the customer's needs. I hope they are around for a long time.

I have purchased tires for several of my cars over the years here. Always great service.read more

Devin was awesome I showed up and within minutes he had my tire completely repaired and back on. He…read morealso gave me a very fair quote to replace my tires completely beating most tire shops prices Very good , quick and reliable service 5 stars from me !

On the morning we were to leave to return home to southern California, we discovered our rear…read morepassenger tire had gone flat. Fortunately, we discovered that Big Brand was open and we were told they were not busy. We were able to fill the tire with air and it held as we drove to the 2131 N. Kolb Rd location. Adrian, who was working the front counter, told us they were very busy and couldn't get to our tire until 3 to 4 hours later. Not good as we had long drive ahead of us and irritating as the call center told us they were not busy. But, it needed to get fixed and so we left the car with Adrian. I called a couple of hours after leaving the car to get an update (if there was any) and was told the car would be ready in 30-40 minutes. Fantastic! We headed out and as I arrived Adrian cheerfully greeted me, handing me the keys. I asked him how much I owed him and he said "Nothing." I thought that odd and given our urgency to get going I was very appreciative. I confirmed that he said "nothing" and I said that was very kind of him/them and asked if I could at leave them a tip. He said "sure" and so I tipped them $20. ********** UPDATE ************ Apparently my mother either didn't know or forgot that she had damaged the car previously. My sister reminded her of this fact and so I was alerted. And so I owe the company a huge apology. They came through for us in a pinch and I am very grateful. I updated the rating above based on the facts surrounding the event. Thank you Adrian.

I had a very frustrating experience with Big Brand Tire in Tucson, AZ…read more I called ahead the week before and scheduled an appointment for an alignment on my 2007 Lexus LS460. I was told they had my phone number and that I could just come in. I told the guy that it wont be me but my driver will be there with the car and the gentleman said that is fine just provide my phone number and they will pull up the account. But when my driver arrived, they claimed they had nothing under my name. Then they said my phone number pulled up someone else entirely. After that, they gave her a hard time and initially said they could not help her that day because there was supposedly no appointment. Then the story changed. They said they could help, but it would cost more money and they would need the car for the day. After more back and forth, they suddenly offered a $25 coupon and brought the price to $108, which is the original quote they gave me. That kind of inconsistency is exactly why this experience felt unprofessional and poorly managed. What made it worse was being told that all 4 tires were bad, when the actual issue is with the front tires, which have been rubbing and wearing on the sides. Saying all four were bad without clearly explaining each tire separately felt misleading and raised serious concerns about whether they were trying to upsell unnecessary work. The biggest problem here was not just the alignment issue -- it was the lack of organization, the conflicting information, and the way my driver was treated when she got there. If you take appointments by phone, keep accurate records. If there is a tire safety concern, explain it clearly and honestly instead of changing the story multiple times. Very disappointing experience. I expected better communication, better customer service, and more professionalism. Update: Later that same day, I took my car to BrakeMax. They completed the alignment and rotated the tires for the same price. They also advised me that only the 2 front tires needed replacement soon, not all 4. That matched the actual condition of the car much better and gave me more confidence in their honesty and professionalism. Based on that second opinion, I chose to move forward with BrakeMax. My experience with Big Brand Tire & Service is why I recommend getting a second opinion before agreeing to major tire or suspension work. And I did file a complain at bbb. Hope the owner sees this. How his customer is treated.